Total 28 Full-time customer experience manager job vacancies in SHAH ALAM

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

Requirements

• Minimum 1-2 years of relevant working experience in freight forwarding, logistics, custom agent, or other similar industry.
• Candidate that have strong willingness to learn are encouraged to apply.
• Possess good problem solving soft skill and initiative in work.
• Willing to travel & meet customers/suppliers.

Tasks & Responsibilities :

• Build, maintain & strengthen relations with existing / potential customers.
• Coordinate and monitor shipment activities, ensuring timely updates are provided to customers regarding shipment status.
• Handle shipping documents such as BL/AWB.
• Promote the Company's Logistics Services and solutions to enhance business growth opportunities.
• Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, shipping lines etc to ensure smooth shipment execution.
• Perform any other duties and responsibilities assigned by Management from time to time.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical Claims
• Statutory benefit such as EPF, Socso, Annual Leave etc

要求

• 至少1-2年貨運代理、物流、報關或其他類似行業的相關工作經驗。
• 我們鼓勵有強烈學習意願的候選人申請。
• 具備良好的問題解決能力和工作動機。
• 願意出差拜訪客戶/供應商。

任務與職責：

• 建立、維護和加強與現有/潛在客戶的關係。
• 協調和監控出貨活動，確保及時向客戶提供出貨狀態更新資訊。
• 處理提單/空運單等運輸單據。
• 推廣公司物流服務和解決方案，以增強業務成長機會。
• 與內部和外部利害關係人（包括客戶、運輸公司、貨運代理、船公司等）密切合作，以確保順利完成貨物運輸。
• 履行管理層不時分配的其他職責。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 公司旅行
• 醫療索賠
• 法定福利，如公積金、社保、年假等

We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.

Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.

Requirements

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Mandarin is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
• Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Dental and Spectacle benefits
• Product Gift
• Birthday Leave

Job Responsibilities

• Handle customer inquiries, orders, and follow-up requests.
• Prepare quotations and process sales orders accurately.
• Coordinate with customers, suppliers, warehouse, and logistics teams regarding delivery schedules.
• Monitor order status and ensure timely delivery to customers.
• Follow up on outstanding quotations and customer requirements.
• Maintain accurate records of customer orders and transactions.
• Assist in resolving customer complaints and service-related issues.
• Support the sales team in daily operational and administrative matters.

Requirements

• Diploma/Degree in Business Administration, Marketing, or related field.
• Fresh graduates are encouraged to apply.
• Good communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Able to work independently with minimal supervision.
• Knowledge of ERP systems is an added advantage.
• Proficiency in English and Bahasa Malaysia.
• Shipping and Transportation background

Perks & Benefits

• Allowance transportation
• Free snacks / Happy hours
• Company trips
• Medical insurance
• EPF, SOCSO & EIS
• Medical benefits
• Annual leave
• Performance bonus
• Training and career development opportunities

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

工作職責

• 處理客戶諮詢、訂單和後續請求。
• 準確準備報價單並處理銷售訂單。
• 與客戶、供應商、倉庫和物流團隊協調交貨時間表。
• 監控訂單狀態，確保及時交付給客戶。
• 跟進未完成的報價和客戶需求。
• 準確記錄客戶訂單和交易資訊。
• 協助解決客戶投訴和服務相關問題。
• 協助銷售團隊處理日常營運和行政事務。

要求

• 工商管理、行銷或相關領域的文憑/學位。
• 歡迎應屆畢業生申請。
• 良好的溝通協調能力。
• 精通微軟辦公室軟體（Excel、Word、Outlook）。
• 注重細節，能夠同時處理多項任務。
• 能夠獨立工作，只需極少監督。
• 熟悉ERP系統者優先考慮。
• 精通英語和馬來語。
• 航運和運輸背景

福利待遇

• 交通補貼
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 僱員公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS)
• 醫療福利
• 年假
• 績效獎金
• 培訓和職業發展機會

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

我們正在尋找一位高素質、以結果為導向的國際大客戶經理 (IKAM)加入我們位於莎阿南的充滿活力的快速消費品 (FMCG) 團隊。在這個職位上，您將全面負責推動我們在現代貿易管道的成長、獲利能力和市場份額。

至關重要的是，您不僅要與當地巨頭和主要國際/外國客戶建立策略關係，還要直接監督和管理我們的經銷商網絡，以確保順利進入市場。

要求

• 擁有工商管理、銷售、行銷或相關領域的學士學位。
• 至少 5-8 年快速消費品銷售或重點客戶管理經驗，其中至少2-3 年擔任主管或經理。
• 在管理國際和本地連鎖客戶方面擁有成功經驗（例如屈臣氏、99 Speedmart、Econsave）。
• 精通英語（書面及口頭）和普通話者優先考慮。
• 較強的分析思考能力、商業意識及結構化規劃能力。
• 優秀的溝通、人際交往和談判技巧。

主要職責

• 管理、評估和任命分銷商，以確保現代貿易帳戶和區域覆蓋的出色執行。
• 與主要客戶建立長期合作關係，同時尋找新的商機。
• 監控銷售業績、客戶行為和產品趨勢，為策略決策提供支援。
• 與內部團隊（行銷、供應鏈、財務）緊密協調，確保重點客戶計畫的及時執行。
• 身為國際買家和全球品類經理的主要高階聯絡人，確保跨職能部門的無縫協作。
• 主動解決客戶問題，確保客戶滿意度和客戶留存率。
• 指導和培養初級團隊成員，提升績效並支持其發展。制定、實施並領導所負責的國內和國際/海外重點客戶的長期策略業務計劃（聯合業務計劃 - JBP）。
• 定期準備並向管理層和客戶提交業務回顧和進度報告。經銷商管理經驗：具備管理、推廣和管理第三方經銷商的豐富經驗。必須了解如何平衡分銷商的進貨/出貨量，並管理分銷商的營運協調。
• 國際客戶業績記錄：擁有成功管理和與外國客戶、跨國公司 (MNC) 或全球現代貿易零售連鎖店談判的經驗。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 個人休假
• 開放文化
• 個人發展機會
• 牙科和眼鏡福利
• 產品禮品
• 生日假

資格和要求：

• 持有商業研究/經濟學/銷售或相關領域的文憑或學位。我們也歡迎應屆畢業生申請。
• 具備1-2年售後/客戶服務/業務拓展相關工作經驗者優先考慮。
• 必須具備優秀的溝通能力、人際溝通能力和組織能力。
• 能夠建立牢固的客戶關係並確保客戶高度滿意。
• 必須能夠與團隊和其他相關部門進行良好的溝通和協調，以便為客戶提供高效的服務和支援。
• 必須具備良好的組織能力和熟練的物流管理技能，能夠勝任公司產品收出貨的相關行政和物流工作。
• 精通微軟辦公室軟體（Word、Excel、PowerPoint、Outlook）。
• 語言能力（英語、馬來語和任何其他語言）。
• 必須持有有效的駕駛執照，並且願意根據工作需求經常出差。

工作職責：

• 負責處理與儀器校準、維修、服務合約、系統維護等相關的全部行政任務和後勤工作。
• 需要與工程實驗室團隊緊密合作，提供售後服務與支援。
• 認真跟進客戶對儀器/產品的取送情況，以便進行維修和校準。
• 回應投訴和諮詢，評估和分析問題，並提供具有成本效益的回饋和解決方案。
• 安排取貨和送貨的物流事宜。
• 記錄、更新並彙總儀器維修的每週工作進度報告。
• 負責客戶滿意度調查。
• 除上述範圍外，其他任何相關職責。
• 如果您對所選的工作領域充滿熱情和投入，並且正在尋求職業生涯中的新挑戰，請聯絡 Lighthouse Worldwide Solutions Malaysia。

我們提供：

• 良好的培訓機會和國內外歷練機會。
• 具競爭力的薪酬方案、福利和激勵措施，包括優厚的佣金。
• 精彩的公司旅行，涵蓋國內和國外。
• 開放協作的工作文化，高度重視品質與顧客滿意度。

福利待遇

• 僱員公積金
• 社會保險機構
• 環境影響評價

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• EPF
• SOCSO
• EIS

工作職責：

聯絡點溝通：根據需要，作為官方橋樑和聯絡人，透過電話、電子郵件和專用平台與客戶/車間溝通行政、物流（例如，交貨狀態、文件和產品可用性）以及一般非技術性諮詢。

銷售績效協助：編製和分析內部報告（例如，通話記錄、互動頻率、工單解決時間），以協助管理階層評估內部業務顧問（銷售人員）的活動和績效。

問題分類：有效率地記錄所有客戶的諮詢和投訴，及時跟進並與相關內部部門（例如銷售、物流、技術團隊）協調解決問題。

顧客滿意度：協調和執行顧客滿意度調查工作，包括分發、收集和初步統計來自研討會網路的回饋。

行政溝通：協助準備和分發一般客戶溝通資料，例如歡迎禮包、資訊備忘錄和節日問候。

資料管理：執行必要的資料輸入，確保所有研討會和客戶聯絡資訊、互動歷史和交易詳情都準確、一致地記錄在 CRM 系統中。

記錄完整性：主動監控和維護客戶資料庫的品質（例如，刪除重複記錄和更新過時資訊），以確保所有業務功能都有可靠的真實來源。

基本報告：協助從 CRM 系統產生簡單的報告（例如，每月新註冊用戶數、特定區域的研討會清單），以支援管理團隊的規劃和分析。

技術技能：

• 熟練使用微軟辦公軟體（Word、Excel 和 PowerPoint）。
• 熟悉客戶關係管理軟體/資料庫管理者優先考慮。

要求：

- 女性

- 會開車並擁有自己的交通工具

- 最好是單人

福利待遇

• 休閒著裝要求
• 醫療保險
• 個人休假

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

We are looking for a Manager, Business Development, Commercial Growth & Operations to support the growth of our property and commercial development business. This role is ideal for someone who is proactive, fast-moving and comfortable working across multiple functions including business development, leasing, branding, marketing, events and project coordination.

You will play a key role in connecting internal teams, external partners, tenants, vendors and management to drive business growth, enhance project value and ensure smooth execution of commercial initiatives.

Key Responsibilities

• Business Development & Leasing: Develop and support leasing strategies to attract suitable tenants, brands and business partners. Identify new business opportunities, engage potential tenants or partners, and assist in negotiations to support revenue growth and commercial success.
• Commercial Growth & Strategic Initiatives: Support new business ideas, project concepts and growth initiatives that enhance the value, positioning and marketability of the Company’s developments.
• Marketing & Branding Alignment: Work closely with the marketing team to ensure project positioning, campaign messages and branding strategies are aligned with market demand, buyer expectations and commercial objectives.
• Events, Activations & Business Engagements: Coordinate and oversee events, activations, launches and business engagement activities to strengthen project visibility, brand positioning and commercial impact.
• Cross-Functional Coordination: Act as the key connector between project, marketing, leasing, vendors, tenants and management teams to ensure smooth communication, timely follow-up and effective execution.

Requirements

The ideal candidate should possess:

• Minimum 4 to 8 years of working experience in property development, real estate, leasing, business development, marketing, operations or other related industries.
• Strong commercial awareness with the ability to understand what attracts buyers, investors, tenants and business partners.
• Good communication and coordination skills, with the ability to work with internal departments, external vendors, tenants and stakeholders.
• Strong follow-up ability, initiative and ownership mindset.
• Ability to manage multiple tasks, timelines and stakeholders in a fast-paced environment.

We Are Looking for Someone Who Is

Hungry & Ambitious: You are motivated by growth, opportunities and results.

Hands-On & Action-Oriented: You do not wait for instructions. You follow up, solve problems and get things moving.

Commercially Minded: You understand business impact, market positioning and how to turn ideas into value.

A Strong Connector: You can communicate effectively with technical, creative and commercial teams.

Fast, Proactive & Responsible: You are comfortable working in a dynamic environment and taking ownership of outcomes.

Why Join Us

• This is not a routine desk-bound role. You will gain exposure to property development, commercial strategy, branding, leasing and business growth initiatives.
• You will work closely with senior management and decision-makers, with the opportunity to make a real impact on project success and business growth.
• For ambitious individuals who want to grow, contribute and be part of an expanding business, this role offers strong exposure and meaningful career development.

We are looking for a proactive and commercially minded Assistant Manager, Marketing & Business Development to support the company’s property development, commercial leasing and business growth initiatives.

This role will be involved in project marketing, branding, campaign execution, business development support, tenant / prospect engagement, market research, proposal preparation and coordination with internal and external stakeholders.

The ideal candidate should have relevant experience in property development, commercial property, leasing, real estate marketing, business development, retail, event venue or related industries.

Key Responsibilities

• Plan, coordinate and execute marketing activities for company projects, commercial spaces, sales gallery activities, launches, roadshows, exhibitions and promotional campaigns.
• Coordinate digital and offline marketing materials, including social media content, website updates, advertisements, brochures, signage, EDMs, presentation decks and other collaterals.
• Work with internal teams, designers, agencies, vendors and media partners to ensure marketing materials are accurate, timely and aligned with company branding.
• Identify potential business opportunities, tenants, brands, agents, strategic partners, collaborators and commercial prospects.
• Conduct initial engagement with prospects, tenants, agents or business partners to introduce company projects and explore potential collaboration.
• Prepare business proposals, presentation decks, company profiles, project information packs and supporting documents.
• Maintain business development pipeline records, prospect databases, follow-up status and meeting records.
• Support tenant sourcing, leasing-related marketing and commercial space promotion activities.
• Arrange site visits, project briefings, tenant presentations and follow-up meetings.
• Conduct market research on property market trends, commercial leasing trends, competitor developments, pricing, tenant mix and customer behaviour.
• Coordinate marketing events, project launches, roadshows, exhibitions, open houses, tenant engagement sessions and corporate activities.
• Liaise with vendors, agencies, consultants, agents, partners and internal teams to ensure smooth execution of activities.
• Ensure proper documentation and control of marketing approvals, quotations, proposals, vendor records and business development files.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Job Requirements

• Bachelor’s Degree in Marketing, Business Administration, Mass Communication, Real Estate, Property Management, Business Development or related discipline.
• Minimum 5 to 7 years of relevant working experience in marketing, business development, leasing, property development, commercial property, real estate, retail, event venue or related industry.
• Experience in property development, commercial leasing, tenant engagement, project marketing or real estate business development will be an added advantage.
• Good understanding of marketing, branding, digital marketing, business development and commercial leasing support.
• Strong commercial awareness with ability to understand property market trends, customer behaviour and competitor activities.
• Good communication, presentation, proposal writing and stakeholder management skills.
• Able to prepare marketing materials, business proposals, presentation decks, reports and management updates.
• Good planning, coordination, follow-up and documentation skills.
• Proficient in Microsoft Office applications, especially PowerPoint, Excel and Word.
• Good command of English and Bahasa Malaysia. Mandarin will be an added advantage where business needs require communication with relevant customers, tenants, agents or business partners.
• Mature, proactive, business-minded and able to work with minimum supervision.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Paid training and development