Total 28 customer experience manager job vacancies in SHAH ALAM

我們正在尋找一位細緻可靠的客戶服務專員，以支援我們在貨運代理和物流行業的日常營運。如果您喜歡與人溝通，做事條理清晰，並且能夠在多語言環境中有效交流，那麼這份工作非常適合您。您將發揮關鍵作用，確保與客戶、承運商和內部團隊的順暢協作，及時處理客戶問詢，並提供準確的文件和更新信息，以支援端到端的物流流程。

職位描述

• 管理貨運單據手續，確保其準確性並符合公司和監管要求。
• 及時處理預訂並執行相關訂單。
• 監控並保持所有貨物的準確追蹤狀態。
• 與海外辦事處、代理商、船公司和客戶進行有效溝通，以確保順利協調。
• 透過電話和電子郵件處理客戶的諮詢，提供及時且準確的答案。
• 透過解決問題並提供有效解決方案，為內部和外部客戶提供快速回應的支援。
• 建立井然有序、有效率的文件歸檔系統，以確保系統化的檢索。
• 執行管理層指派的其他任何任務。

職位要求

• 需具備良好的國語能力，以便與講國語的客戶溝通。
• 英語和普通話（口語和書面）溝通能力強。
• 無需任何經驗；但必須樂於學習並接受新的挑戰。
• 歡迎應屆畢業生申請。
• 精通微軟辦公室軟體（Word、Excel、Outlook）。
• 做事細緻認真，人際溝通能力強，口頭和書面溝通能力優秀，具有團隊合作精神和積極的工作態度。
• 能夠在快節奏、高壓力的環境下工作。

福利待遇

• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動

我們正在尋找一位積極主動、具有商業頭腦的行銷和業務發展助理經理，以支持公司的房地產開發、商業租賃和業務成長計劃。

該職位將涉及專案行銷、品牌推廣、活動執行、業務拓展支援、租戶/潛在客戶互動、市場調查、提案準備以及與內部和外部利益相關者的協調。

理想的候選人應具備房地產開發、商業房地產、租賃、房地產行銷、業務拓展、零售、活動場地或相關行業的相關經驗。

主要職責

• 規劃、協調和執行公司專案、商業空間、銷售展廳活動、新品發布會、路演、展覽和促銷活動的行銷活動。
• 協調線上和線下行銷資料，包括社群媒體內容、網站更新、廣告、宣傳冊、標誌、EDM、簡報和其他宣傳資料。
• 與內部團隊、設計師、代理商、供應商和媒體合作夥伴合作，確保行銷材料準確、及時並與公司品牌保持一致。
• 尋找潛在的商業機會、租戶、品牌、代理商、策略合作夥伴、合作者和商業前景。
• 與潛在客戶、租戶、代理商或商業夥伴進行初步接觸，介紹公司專案並探討潛在的合作機會。
• 準備商業計劃書、簡報、公司簡介、專案資訊包和輔助文件。
• 維護業務發展管道記錄、潛在客戶資料庫、跟進狀態和會議記錄。
• 支持租戶招募、租賃相關行銷和商業空間推廣活動。
• 安排現場考察、專案簡報、租戶介紹和後續會議。
• 針對房地產市場趨勢、商業租賃趨勢、競爭對手發展、定價、租戶組合和客戶行為進行市場調查。
• 協調行銷活動、專案啟動、路演、展覽、開放日、租戶互動會議和企業活動。
• 與供應商、代理商、顧問、代理人、合作夥伴和內部團隊聯絡，以確保各項活動順利執行。
• 確保對行銷批准、報價、提案、供應商記錄和業務發展文件進行妥善記錄和控制。
• 履行管理層不時分配的其他職責。

職位要求

• 行銷、工商管理、大眾傳播、房地產、物業管理、業務拓展或相關專業的學士學位。
• 至少 5 至 7 年行銷、業務拓展、租賃、房地產開發、商業房地產、房地產、零售、活動場地或相關行業的經驗。
• 擁有房地產開發、商業租賃、租戶關係維護、專案行銷或房地產業務拓展方面的經驗將是加分項。
• 對行銷、品牌推廣、數位行銷、業務拓展和商業租賃支援有深入的了解。
• 具備較強的商業意識，能夠理解房地產市場趨勢、客戶行為和競爭對手的活動。
• 良好的溝通、表達、提案撰寫和利害關係人管理能力。
• 能夠準備行銷材料、商業計劃書、簡報、報告和管理更新。
• 良好的計劃、協調、跟進和文件記錄能力。
• 精通微軟辦公室軟體，尤其是 PowerPoint、Excel 和 Word。
• 精通英語和馬來語。若業務需要與相關客戶、租戶、代理商或商業夥伴溝通，掌握國語優先考慮。
• 成熟穩重，積極主動，有商業頭腦，能夠在最少的監督下獨立工作。

福利待遇

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 有薪培訓和發展

身為ALPHA GALAXY SDN. BHD.的場地銷售及活動管理高級經理，您將負責我們位於雪蘭莪州Puncak Alam的21,000平方英尺多功能活動場地的銷售、業務拓展、活動協調和營運管理。您的職責包括推動場地發展成為盈利性業務，具體工作包括：促進活動預訂、維護客戶關係、監督活動執行、協調供應商和內部支援團隊，以及確保為企業、私人和社區活動提供專業的場地體驗。

你將要做什麼

1. 制定並實施場地銷售和業務發展策略，以推動活動預訂、租賃收入和場地利用率。
2. 從企業客戶、活動組織者、代理商、協會、婚禮策劃師、私人客戶和社區團體中尋找並獲得商機。
3. 管理詢價、現場考察、方案、報價、談判和預訂轉換。
4. 制定場地套餐、定價方案、促銷活動和合作機會，以支持收入成長。
5. 負責活動的端到端協調，包括客戶要求、活動佈局、佈置、視聽設備、餐飲、裝飾、物流、停車和活動後的跟進工作。
6. 與內部部門和其他支援團隊協調，確保活動順利進行。
7. 尋找、管理和協調外部供應商，例如餐飲供應商、裝飾供應商、音訊和視訊供應商、活動策劃人員、保全人員、清潔人員和物流供應商。
8. 確保場地在每次活動前乾淨、安全、整潔且準備就緒，包括活動前和活動後的檢查。
9. 監控銷售管道、已確認預訂、場地利用率、收入表現、客戶回饋和營運問題。
10. 確保所有與場地相關的文件和記錄得到妥善保存、歸檔和跟踪，以便將來參考、報告、審計和管理審查。
11. 管理與財產損失、安全、人群控制、供應商合規性、客戶糾紛和收款相關的風險。
12. 定期向管理層提交有關收入表現、市場機會、營運改善、定價和人力需求的報告和建議。
13. 隨著業務的成長，領導、指導和支援場地銷售和活動營運團隊。

我們正在尋找什麼

1. 至少8年場地銷售、活動管理、飯店宴會銷售、會展旅遊、飯店銷售、會議中心、展覽中心或商業活動場地營運相關經驗。
2. 在業務拓展、活動銷售、客戶服務和創收方面擁有豐富的經驗。
3. 與企業客戶、活動組織者、代理商、婚禮策劃師、協會或酒店/活動行業合作夥伴建立強大的關係網絡將是一項額外優勢。
4. 對活動籌備、場地營運、視聽設備、舞台搭建、物流、供應商協調和客戶體驗有良好的理解。
5. 具備較強的談判、演講、溝通及人際關係管理能力。
6. 能夠準備方案、報價單、方案包、銷售報告和管理更新報告。
7. 較強的領導力、責任感、問題解決能力及跟進能力。
8. 依活動需要，能夠加班，包括晚上、週末和假日。
9. 商業、行銷、酒店管理、活動管理、物業管理或相關領域的學位。

福利待遇

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8, UOA Business Park, 

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

• Develop individual and team sales action plans in line with overall business strategies to achieve targeted revenue growth.
• Create comprehensive sales plans to capture new market opportunities and materialize current sales leads.
• Identify, research, plan, and engage potential clients to establish new business relationships.
• Anticipate, identify, and understand client pain points and needs, converting them into actionable sales opportunities.
• Maintain strong client relationships through regular engagement and customized solutions.
• Maintain and nurture positive relationships with current and potential clients through regular communication and tailored solutions.
• Track market trends, emerging technologies, and competitor activities to refine strategies and maintain a competitive edge.
• Stay updated on all SGS services to ensure comprehensive solutions are offered, maximizing cross-selling opportunities.
• Liaise with technical and operations teams to ensure smooth and effective execution of business opportunities.
• Recruit, train, and mentor the sales team to meet high standards of performance and professionalism.
• Foster a collaborative work environment to drive team success.
• Responsible for sales planning, budgeting, and forecasting.
• Prepare a monthly sales performance reports on sales activities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, adopt a safe behavior by exercising due regards for the health and safety of SGS employees and clients, in line with SGS Policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Perform any other responsibilities as assigned by his/her superior.

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry including to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.

We are seeking an experienced Operational Technology (OT) & Cybersecurity Manager to lead the growth and delivery of cybersecurity advisory, assurance, certification, and compliance services across the Asia Pacific region.

The successful candidate will play a key role in developing market-facing solutions, driving commercial growth, managing strategic customer relationships, and supporting the delivery of OT cybersecurity projects for industrial and critical infrastructure sectors. This role requires a blend of technical expertise, business development capability, stakeholder management, and leadership experience.

• Drive the growth and expansion of OT cybersecurity services across the APAC region.
• Develop and execute go-to-market strategies for cybersecurity advisory, assessment, certification, and assurance services.
• Identify and develop new business opportunities within key industries including oil & gas, energy, utilities, manufacturing, transportation, and critical infrastructure.
• Build and manage strategic customer relationships and support consultative sales engagements.
• Lead proposal preparation, bid management, contract negotiations, and customer presentations.
• Provide technical leadership for OT cybersecurity assessments, advisory projects, certification readiness reviews, and compliance programs.
• Advise clients on cybersecurity frameworks, standards, regulations, and industry best practices.
• Support clients in cybersecurity risk assessments, gap assessments, governance programs, and regulatory compliance initiatives.
• Develop scalable service offerings, methodologies, delivery frameworks, and market solutions.
• Collaborate with regional and global teams to ensure consistent service delivery and customer satisfaction.
• Support capability development through training, mentoring, competency building, and knowledge sharing.
• Engage with industry bodies, standards committees, and professional networks to strengthen market presence and thought leadership.
• Manage project delivery, operational performance, and business objectives in alignment with regional growth plans.

Regional Senior Business Development Manager (CSM) is responsible for driving growth of Clinical Supplies Management services across the APAC region. The role focuses on identifying and securing new opportunities with pharmaceutical and biotech companies, particularly in clinical trial supply, comparator sourcing, and global logistics solutions.

This position requires strong understanding of clinical trial operations, supply chain complexity, and regulatory environments, combined with a proven ability to build strategic partnerships and deliver commercial outcomes.

Key Responsibilities :

Business Development & Pipeline Growth

• Drive performance and achievement of assigned business development targets

• Business Development & Pipeline Growth
• Identify and pursue new business opportunities for:

o Clinical trial supply services

o Comparator sourcing and procurement

o Global logistics and distribution solutions

• Build and manage a robust pipeline of pharma and biotech clients across APAC.
• Lead end-to-end sales cycle including prospecting, proposal development, and contract negotiation.
• Liaising with global Business Development team – with respect to the effective evaluation exploitation and implementation of various business opportunities in designated territories.

Strategic Account Management

• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Develop strong relationships with:

o   Clinical operations teams

o   Procurement and sourcing functions

o   CRO partners and sponsors

• Position the organization as a trusted partner for clinical supply solutions.
• Drive account growth through cross-selling and long-term partnerships.
• Compiling and maintaining a database of all agreed target clients.
• Ensure that all queries received from customers which relates to products are handled within reasonable time in accordance with the company’s SOPs
• Monitor trends in:

o   Clinical trial activity across APAC

o   Therapeutic areas (e.g., oncology, rare diseases)

o   Comparator drug demand and supply challenges

Cross Functional Collaboration & Administration

• Work closely with:

o   Supply chain & logistics teams and network partners

o   Quality & compliance

o   Regulatory and QA teams

• Ensure feasibility and operational alignment for all proposals.
• Support seamless transition from sales to execution.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Assist in business development forecasting and infrastructure utilisation.
• Compiling, reconciliation and submission of monthly sales reports related to the position.
• Understand and operate within:

o   GxP requirements (GMP/GDP)

o   Import & export regulations across APAC

 Marketing

• Formulate a marketing and engagement plan to effectively position Clinigen and communicate with prospective clients within the region
• Develop promotional material  and marketing campaigns for responsible service portfolios
• Monitor market research organization data to assess trends, changes and adapt strategies accordingly to counteract competitor activities
• Assist with arranging of regional activities, conferences, speakers, programmes and other promotional events

• Bachelor’s degree in Life Sciences, Pharmacy, or Business (MBA preferred)
• 8–15+ years of experience in:

o   Clinical trial supply

o   Pharma logistics

o   Contract Research Organization (CRO)/Contract Development & Manufacturing Organization (CDMO)/ Comparator Sourcing

• Proven track record in business development or commercial roles within pharma services
• Experience managing multi-country or regional portfolios (APAC preferred)
• Strong understanding of clinical trial supply chain & operations
• Proven track record in Business Development in Clinical Supply Management
• Up to date knowledge of market dynamics
• Good relationship with key customers in the healthcare sector within the region
• Analytical and solution-oriented mindset
• Ability to manage complex, multi-market dynamics
• Strong stakeholder management and influencing skills
• Excellent communication and interpersonal skills

In return for your valuable contributions and commitment to our organization, we are pleased to offer you an attractive and comprehensive benefits package that includes:

• A competitive monthly salary that reflects your experience, skills, and the industry standards, ensuring that you are fairly compensated for your hard work and dedication.
• A performance bonus designed to reward exceptional performance and achievements, providing you with additional financial incentives as you excel in your role.
• Ongoing professional development opportunities, including training programs, workshops, and access to resources that will help you enhance your skills and advance your career within our organization.

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

As our Warehouse Manager / Assistant Manager, you aren't just "moving boxes." You are the backbone of our service operations. You will ensure our technicians have exactly what they need, when they need it, to keep our customers safe. From layout optimization to leading a high-performing team, you will own the efficiency of our warehouse.

In this role you will be responsible for:

• Operational Excellence: Oversee all receipt, storage, and dispatch activities, ensuring maximum efficiency and compliance with Rentokil’s global standards.
• Inventory Integrity: Achieve zero stock variance. Implement strict FIFO/LIFO principles and manage the "Non-Conformance Report" (NCR) process to maintain quality control.
• Strategic Planning: Optimize space layout to maximize capacity, manage demand forecasting, and initiate stock ordering to prevent stockouts or overstocking.
• Leadership & Coaching: Lead, mentor, and upskill the warehouse team. You will be responsible for fostering a culture of teamwork, safety (SHE), and accountability.
• Cross-Functional Collaboration: Act as the key bridge between Procurement, Service, and Commercial teams to coordinate order fulfilment and resolve supply issues.
• Data & Documentation: Maintain meticulous records for audits and utilize data-driven insights to improve inventory turnover and reduce waste.

The ideal candidate will possess:

• Education: Minimum Diploma in Warehouse/Logistics, Business Management, or a related field.
• Experience: 4–5 years of proven track record in warehouse management.
• Mindset: Analytical, data-driven, and proactive in solving "shortage" issues before they affect operations.
• Leadership: A strong coach who can manage daily activities while maintaining a high-level view of KPIs.
• Tech-Savvy: Proficient in computer systems (WMS/ERP) and inventory software.

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• A strong track record of reducing stock losses and improving accuracy

Rewards and Benefits

• Attractive base salary
• Transportation Allowance
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operations Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd.  No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8, UOA Business Park, 

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn. Bhd.,

Unit 8-1, Level 8, Tower 8, UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(connected to Subang LRT station)

• Develop individual and team sales action plans in line with overall business strategies to achieve targeted revenue growth.
• Create comprehensive sales plans to capture new market opportunities and materialize current sales leads.
• Identify, research, plan, and engage potential clients to establish new business relationships.
• Anticipate, identify, and understand client pain points and needs, converting them into actionable sales opportunities.
• Maintain strong client relationships through regular engagement and customized solutions.
• Maintain and nurture positive relationships with current and potential clients through regular communication and tailored solutions.
• Track market trends, emerging technologies, and competitor activities to refine strategies and maintain a competitive edge.
• Stay updated on all SGS services to ensure comprehensive solutions are offered, maximizing cross-selling opportunities.
• Liaise with technical and operations teams to ensure smooth and effective execution of business opportunities.
• Recruit, train, and mentor the sales team to meet high standards of performance and professionalism.
• Foster a collaborative work environment to drive team success.
• Responsible for sales planning, budgeting, and forecasting.
• Prepare a monthly sales performance reports on sales activities.
• Be abreast of SGS new products and services and propose to clients as appropriate.
• At all times, adopt a safe behavior by exercising due regards for the health and safety of SGS employees and clients, in line with SGS Policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Perform any other responsibilities as assigned by his/her superior.