Total 155 Director/C-Level customer experience manager job vacancies in The Philippines

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

This is a perm role for one of our client in the Banking Sector

Job Scope

• The Chief of Staff serves as a trusted strategic partner to the Chief Executive of Singapore Branch, responsible for driving execution of strategic priorities, enhancing organizational effectiveness, and ensuring alignment across business units.
• This role acts as a force multiplier, enabling leadership to focus on high‑impact decisions while ensuring disciplined follow‑through, governance, and communication across the bank.

Job Description

1. Strategic Planning & Execution

• Partner with the Chief Executive and senior leadership to translate corporate strategy into executable initiatives
• Track and manage strategic priorities and enterprise-wide initiatives
• Prepare board‑level and executive presentations, strategy papers, and decision briefs
• Identify risks, interdependencies, and mitigation strategies for key initiatives

2. Executive Management & Governance

• Act as an advisor and sounding board to the Chief Executive on strategic, operational, and organizational matters
• Support preparation for Board of Directors, Management Committee, and key regulatory meetings
• Ensure decisions made by leadership are documented, communicated, and executed
• Monitor follow‑ups and ensure timely delivery of agreed outcomes

3. Cross‑Functional Coordination

• Drive alignment across business, risk, compliance, finance, technology, and operations
• Resolve bottlenecks and escalate issues objectively and constructively
• Lead cross‑functional task forces for major initiatives (e.g., transformation, integration, remediation)

4. Performance & Business Management

• Oversee management reporting, dashboards, KPIs, and performance reviews
• Support annual business planning, budgeting, and forecasting cycles
• Track financial and non‑financial performance against targets
• Provide data‑driven insights to improve productivity and decision‑making

5. Regulatory Risk and Control Oversight

• Partner with Risk, Compliance, and Legal teams to ensure regulatory expectations are met
• Support leadership in managing MAS interactions, audits, and supervisory reviews
• Ensure strong governance, controls, and issue remediation discipline

6. Organizational Effectiveness & Culture

• Support leadership in shaping organizational structure, talent strategy, and succession planning
• Drive internal communications and leadership messaging
• Champion a high‑performance, ethical, and inclusive culture
• Support change management and transformation initiatives

7. Special Projects & CEO Office Support

• Lead confidential, high‑impact projects on behalf of the CEO
• Support M&A, partnerships, transformation, or crisis management efforts
• Act as proxy for the CEO in selected internal forums when required

Interested applicants, please click "APPLY NOW"

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito || EA Registration: R25126580

[Job ID: 1488154]

Responsibilities

• Support the holding company in overseeing and enhancing business operations across multiple subsidiaries.
• Participate in monthly board meetings and annual business planning processes.
• Review each subsidiary’s business performance, KPIs, and strategic initiatives.
• Conduct detailed analysis of business plans and operational performance.
• Provide constructive feedback and strategic insights to subsidiary management teams.
• Identify risks, growth opportunities, and areas for operational improvement.
• Facilitate strategic discussions and challenge assumptions to strengthen decision‑making.
• Support the development and execution of group‑level strategies and initiatives.
• Collaborate with subsidiary leaders to ensure alignment with group objectives.
• Prepare presentations and reports for senior executives and board meetings.
• Monitor market trends and competitive dynamics within the HR services and recruitment industry.
• Contribute to improving governance, reporting frameworks, and performance management across the group.

Requirements

• 5–10+ years of experience in HR services, recruitment, or staffing.
• Proficiency in Japanese language for liaising with Japanese‑speaking clients and stakeholders.
• Strong written and verbal communication skills for engaging with management teams and COEs.
• Experience working in regional or cross‑border environments with multicultural teams.
• Experience managing a team of any size.
• Ability to review and analyse business performance and operational strategies.
• Strong logical thinking and ability to ask critical questions.
• Strong financial literacy, including P&L understanding and KPI evaluation.
• Experience in business planning processes.
• Strategic thinking capability with the ability to identify business improvement opportunities.
• Strong stakeholder management skills when engaging senior leaders.
• Ability to influence and challenge business leaders constructively.
• Experience preparing management reports and presentations for senior executives or boards.
• High level of independence and ability to work with minimal supervision.
• Experience in M&A evaluation, PMI, or market expansion is an added advantage.
• Experience in consulting, business strategy, or corporate planning is an added advantage.
• Experience working in a holding company or regional headquarters structure is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name:Kota Baba

EA Personnel Reg. no.:R22106801

EA License no.:07C5771

Job Description

• Industry/ Organization Type: Construction Main Contractor
• Position Title: Project Manager/Director (Construction/Healthcare)
• Working Location: South – Queenstown
• Working Hours: 5.5 days / Mon-Fri: 8am-5pm, Sat: 8am-12pm
• Salary Package: Competitive and commensurate with relevant experience
• Duration: Permanent

Key Responsibilities

• Lead and oversee the end-to-end delivery of hospital construction projects, ensuring compliance with healthcare regulations and standards.
• Manage project planning, budgeting, scheduling, and resource allocation, ensuring projects are completed on time and within budget.
• Coordinate with architects, engineers, contractors, and hospital stakeholders to drive project milestones and resolve technical issues efficiently.
• Conduct risk assessments, implement mitigation strategies, and ensure strict adherence to safety, quality, and statutory requirements throughout project phases.
• Review and approve architectural and construction plans, specifications, and procurement to ensure alignment with hospital needs and regulatory guidelines.
• Oversee the preparation and submission of project documentation, progress reports, and handover packages.
• Lead project meetings, manage communication channels, and provide updates to senior management and clients.
• Mentor and manage project teams, fostering a collaborative environment focused on excellence and continuous improvement.
• Ensure smooth project commissioning, closeout, and transition to facility operations, addressing any defects or outstanding issues promptly.
• Undertake any additional responsibilities as assigned by the management team.

APPLY NOW!!!

• Degree in Architecture, Civil Engineering, Construction Management, or related discipline
• Min. 10 years of local project management experience
• Preferably have experience in healthcare sector, with a strong background in hospital construction projects
• Proven leadership in managing large-scale, complex construction projects from inception to completion.
• Strong knowledge of local construction codes, healthcare regulations, and safety practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76688 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Construction Main Contractor
• Position Title: Project Manager/Director (Construction/Healthcare)
• Working Location: South – Queenstown
• Working Hours: 5.5 days / Mon-Fri: 8am-5pm, Sat: 8am-12pm
• Salary Package: Competitive and commensurate with relevant experience
• Duration: Permanent

Key Responsibilities

• Lead and oversee the end-to-end delivery of hospital construction projects, ensuring compliance with healthcare regulations and standards.
• Manage project planning, budgeting, scheduling, and resource allocation, ensuring projects are completed on time and within budget.
• Coordinate with architects, engineers, contractors, and hospital stakeholders to drive project milestones and resolve technical issues efficiently.
• Conduct risk assessments, implement mitigation strategies, and ensure strict adherence to safety, quality, and statutory requirements throughout project phases.
• Review and approve architectural and construction plans, specifications, and procurement to ensure alignment with hospital needs and regulatory guidelines.
• Oversee the preparation and submission of project documentation, progress reports, and handover packages.
• Lead project meetings, manage communication channels, and provide updates to senior management and clients.
• Mentor and manage project teams, fostering a collaborative environment focused on excellence and continuous improvement.
• Ensure smooth project commissioning, closeout, and transition to facility operations, addressing any defects or outstanding issues promptly.
• Undertake any additional responsibilities as assigned by the management team.

APPLY NOW!!!

• Degree in Architecture, Civil Engineering, Construction Management, or related discipline
• Min. 10 years of local project management experience
• Preferably have experience in healthcare sector, with a strong background in hospital construction projects
• Proven leadership in managing large-scale, complex construction projects from inception to completion.
• Strong knowledge of local construction codes, healthcare regulations, and safety practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76688 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Proven relevant experience (at least 8 years) in investing and/or investment research within the financial services industry
• Relevant experience in ESG assessment, data, frameworks, reporting and up to date with industry best practices is a plus
• Strong aptitude for quantitative and qualitative analysis

Our client is an established and renowned asset mgt group that provides access to a broad range of investment strategies and expertise. The global HQ of the co is in Singapore. It has access to a wide network of business partners and clients and beyond the financial industry.

We are seeking suitable candidates for the following role:

Position: Manager / Associate Director, Sustainable Investment Research

Department: Sustainability

Reporting to: Head of Sustainability

Roles & Responsibilities:

Thematic and Sustainable Investment Research:

• Monitor market developments in Sustainability and ESG policy globally and highlight investment implications to investment engines
• Conduct top-down research on how Sustainability trends will impact long term macro- economic variables, sector and security selection implications
• Harness insights to identify and evaluate emerging ESG risks and opportunities and new investment opportunities
• Write and publish thought leadership pieces on Sustainability trends and investment implications

Portfolio development and company engagement:

• Partner with investment teams to engage portfolio companies on financially material ESG and Sustainability issues
• Assist investment engines in ESG due diligence capabilities and ESG value creation levers

External Partnerships and Business Development:

• Assist in the development of targeted networks, strategic partnerships, and representation at industry organizations
• Assist Head of Sustainability in preparation of materials for external presentations at industry events

Qualifications

• Proven relevant experience (at least 8 years) in investing and/or investment research within the financial services industry
• Relevant experience in ESG (Environmental, Social and Governance) assessment, data, frameworks, reporting and up to date with industry best practices is a plus
• Strong problem-solving and project management skills required
• Ability to interact with a range of stakeholders internally and externally.
• Strong written and verbal communication skills
• Ability to work independently and manage multiple timelines & priorities
• Strong aptitude for quantitative and qualitative analysis

To apply, pl send your cv in word doc to resume@cap-cg.com. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 21 April 2026

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

KPMG has a strong Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives incorporating Supply Chain & Procurement products such as COUPA, Jaggaer, o9, iValua and Zycus. Our practice is further expanding, and we are currently seeking a Procurement Project Manager to join our team. You are expected to manage the areas of project planning, resource management, risk and issue management, stakeholder communication, project governance, scope management, vendor management, project execution, change management, project documentation, reporting and post-Go Live support.

This position is based in Singapore.

Responsibilities

• Leads the planning, executing and implementation of multiple Supply Chain and Procurement projects and roll outs.
• Drive solution design, presales, and delivery across global clients.
• Lead from front on Business Process set-up workshop by demonstrating domain/industry experience on best practices.
• Project Governance – monitors and controls on project scope, schedule, budget, risk & issues. Ensure the project follows organization’s governance standards.
• Risk Management - Identifying potential risks and developing strategies to mitigate them. Regularly monitoring risks and implementing contingency plans when required.
• Stakeholder Communication - Maintaining effective communication with all project stakeholders, including business users, IT teams, executives, and external vendors.
• Scope Management - Managing changes to the project scope and assessing their impacts.
• Project Execution - Coordinating and supervising the work of the project team, assigning tasks, and ensuring that project activities are progressing as planned.
• Issue Resolution - Addressing and resolving project issues that may arise during the implementation, ensuring minimal impact on project objectives.
• Reporting - Providing regular status updates to project stakeholders and senior management, including progress reports, key performance indicators (KPIs), and any deviations from the original plan.

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university (preferred).
• Minimum 12+ years in supply chain and procurement consulting or relevant industry roles, with a proven track record of delivering successful projects and driving measurable business impact.
• Experience with at least one SCM application, such as SAP S4/HANA, COUPA, Jaggaer, o9, iValua, or Zycus.
• Strong expertise in supply chain planning, logistics, inventory management, procurement, and/or distribution.
• Demonstrated ability to lead project teams, manage client relationships, and influence stakeholders at all levels. PMP certification is required.
• Experience with hybrid agile or full agile methodology.
• Ability to translate technical requirements into comprehensive client proposals that address business needs.
• Strong ability to develop effective presentations and articulate ideas to all levels of management.
• Passion for staying updated on technological advancements, recommending service improvements and cost-saving measures.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

ROLE PURPOSE
The Chief Project Manager will lead delivery of Waste-to-Energy and related waste infrastructure projects in Singapore and the wider region. This is a “technical project manager” role: we expect our project managers to be strongly technically minded, to understand the engineering and commercial drivers, and to actively engage in the technical work - not just coordinate.

The role combines

(1) project management accountability (scope, schedule, budget, risk, quality), with

(2) engineering design leadership, including coordinating and directing a large multi-disciplinary engineering team and reviewing/challenging technical deliverables to ensure they are fit-for-purpose and compliant with project requirements.

On projects where there is no separate Design Manager, the Senior Project Manager is expected to assume design management responsibilities (design coordination, interfaces, integrated design schedule, cross-discipline alignment, and design reviews).

KEY RESPONSIBILITIES

A) Project Management / Delivery Leadership

• Lead end-to-end delivery of assigned projects, including scope, schedule, budget, risk, quality, reporting and governance.
• Establish and maintain the project schedule (time and cost) and actively follow-up on progress, forecasts and key delivery risks.
• Mobilize and manage the Ramboll project team and sub-consultants (where applicable), including clear role definition, coordination, and performance management.
• Maintain an updated scope of work and ensure changes are controlled, communicated and implemented across the team.
• Manage project communications and stakeholder interfaces; prepare and lead project meetings and ensure actions are closed out.
• Prepare progress reports and provide clear, decision-ready recommendations to clients and internal leadership.
• Ensure project delivery is compliant with Ramboll quality management requirements, HSEQ expectations and professional standards.

B) Engineering Design Leadership

• Coordinate and lead a large multi-disciplinary engineering team to deliver design outputs to required quality and timelines.
• Hold full knowledge of contracted design scope and deliverables per phase and discipline; break scope into work/design packages with clear deliverables and accountabilities.
• Identify and manage design interfaces across disciplines and packages; close information gaps early to avoid rework and delays.
• Develop and drive an integrated design schedule aligned to interfaces, dependencies and agreed review/approval cycles.
• Plan and lead interdisciplinary design meetings and design reviews; ensure timely decisions and resolution of technical issues.
• Review and challenge engineering designs and contractor submissions (as applicable), ensuring compliance with requirements and clear technical justification for decisions.
• Manage design changes/variations, ensuring agreed changes are communicated across disciplines and reflected in deliverables, schedules and cost forecasts.
• Lead technical discussions with the client and project stakeholders to ensure the solution meets objectives, requirements and specifications.

C) Technical Advisory / Owner’s Engineer / Procurement Support (as required by project stage)

• Support development of key project technical deliverables such as design basis and employer requirements/tender specifications (as applicable).
• Support technical aspects of EPC procurement and contracting, including tender clarifications and technical evaluations.
• Manage the design review process during project implementation, including review of design document packages and formal responses/acceptance workflows.
• Undertake site visits, inspections, and provide oversight of construction and commissioning activities where required by the project scope.

CLIENT & STAKEHOLDER MANAGEMENT

• Build and maintain strong client relationships and act as a trusted day-to-day point of contact on assigned projects.
• Coordinate effectively with internal discipline leads, global specialists, vendors, contractors and partners to drive delivery outcomes.
• Escalate key issues early and provide clear options and recommendations to support timely decisions.

Qualifications

ABOUT YOU (MINIMUM REQUIREMENTS)

• Degree in Process, Chemical or Mechanical Engineering.
• Proven experience as a project manager delivering engineering/design projects with accountability for scope, schedule, budget, risk and quality.
• Demonstrated ability to lead and coordinate a large multi-disciplinary engineering team to deliver complex design outputs and meet deadlines.
• Strong technical competence: able to understand, review and challenge engineering deliverables and explain technical issues and risks clearly to clients and stakeholders.
• Demonstrated experience with design management practices (interfaces, integrated design scheduling, design reviews, design change control).
• Strong stakeholder and client communication skills, including leading technical discussions and driving issue resolution.
• Able to work in Singapore.

DESIRABLE

• Experience in Waste-to-Energy / thermal treatment / integrated waste management projects, particularly large complex facilities.
• Experience in Owner’s Engineer / Lender’s Technical Advisor / EPC interface roles.
• Project management certification (e.g., PMP / PRINCE2) or equivalent structured project delivery training.
• Experience working in Singapore / Southeast Asia project environments.

Additional Information

EMPLOYMENT PLACE
The primary employment place will be either at the Ramboll Singapore office, at a Project office or on a client site. Flexible working arrangements, including working from home, are available by mutual agreement; however, the expectation is that this position will have a high degree of team and client interfacing that should be done in person where feasible.

ABOUT RAMBOLL
Ramboll is an independent engineering, architecture and consultancy company founded in 1945 in Denmark. Today we are 18,000 experts and present in 35 countries, providing consultancy services within Buildings, Environment & Health, Transport, Energy, Water, Architecture & Landscape and Management Consulting.

Ramboll is internationally recognized as one of the largest and most recognized advisers in resource utilisation of waste – especially energy and resource recovery from residual waste – achieved through a large number of projects worldwide where we have been responsible for overseeing project development, feasibility, design, procurement and implementation of waste-to-energy facilities.

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services. They are expanding their team of wealth management experts and are in a pursuit for experienced relationship managers to join them.

Job Responsibilities

• Relationship building with mass affluent clients
• Understand the financial goals of affluent clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and Experience Required

• Minimum 3 years of sales of financial products experience
• Strong knowledge on financial instruments and products
• Strong knowledge in cross border regulations
• Effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to; therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

Ensures operational excellence in driving company’s business growth locally and globally in accordance to company expansion plan.

STRATEGIC PLANNING

• Assists in implementing strategies for operational management and development so as to meet organizational plans and goals within budgets and timelines
• Work closely with the Group CEO to develop and accomplish goals and strategic plans
• Set KPIs & strategize on expansion and operational improvement plans
• Assist in continuous evolution of current brand or develop of new dining concept to keep our business relevant to the market
• Provides timely, accurate and complete reports on the operating condition of the company
• Identify and evaluate strategic business for company’s growth and expansion via M&A/ partnership

OPERATIONS MANAGEMENT

• Motivate and lead a high performance management team to achieve sales, profitability and business objectives set by the company
• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company
• Groom and build a team of motivated F&B professionals for the company’s aggressive expansion plan
• Oversee and ensure smooth running of all aspects of restaurant operations
• Define processes and monitoring systems to ensure food and services are adhered to a high quality standard
• Responsible for the measurement and effectiveness of all processes internally and externally
• Any other jobs or duties assigned by the Chief Operating Officer from time to time.

Our client is actively searching for

Manager/ Senior Manager/ Asst Director, Operations (PEARL)

to join their team.

If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

You will provide

project management, operations and administrative oversight in areas of clinic management, clinical operations and service level delivery.

The scope includes

co-oversight to operating multidiscipline clinics, driving process improvements to improve patient experience and operational outcomes.

To achieve these, you will be contributing to the crafting of strategies and policies to introduce and/or enhance administrative and patient workflows. You will also be part of the team to look into and improve the uptake of elective procedures. As such, you should be comfortable with

data / numerical analysis and projections.

Exposure to clinical operations such as

Travellers’ Health and Vaccination clinic management, and familiarity of working with clinical disciplines

such as

Gastroenterology and Dentistry

would be an advantage.

You are also expected to provide leadership to team members and must be able to lead teams to achieve objectives. You need to be an independent, organised and self-driven individual who is keen to take up evolving opportunities provided to develop your career in healthcare management. You will contribute towards the building and maintenance of operational excellence, towards evidence-based improvement of healthcare processes and services.

The ideal candidate will need to have the following qualities and experience:

• Bachelor's degree in any discipline, a related field in Healthcare Management will be an advantage.  
• At least 6 to 10 years of relevant industry experience, preferably in the healthcare environment/ operations and with experiences in leading a team.
• A critical thinker who is analytical and meticulous. 
• Flair for numbers and data, which are essential pre-requisites.
• Process oriented and service / patient driven.
• Good organisational, coordination and project management skills.
• Strong verbal communication skills and writing skills.
• Good interpersonal skills and team player.
• Understanding and knowledge of Profit & Loss statements and business cases is desirable.
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment.

Director of Parent Experience (Customer Experience /Family Engagement)

Industry: International School

Location: Lorong Chuan

Working hours: 9am – 5pm / Fully on-site

·      As a member of the School Senior Leadership Team, the Director of Parent Experience provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.

·      The role ensures that communication is clear, coordinated, and confidence-building, and that parent engagement is intentional rather than reactive.

·      Working closely with academic and operational leaders, the role strengthens parent trust, belonging, and advocacy across the lifecycle, recognising that sustained retention and positive word-of-mouth are outcomes of consistently strong parent experience, not standalone initiatives.

·      The role also defines and monitors parent-facing operational standards (e.g., responsiveness, clarity, service discipline) to ensure the lived experience matches the school’s ambition.

·      The role operates in alignment with HQ’s Regional Brand and Parent Experience frameworks, ensuring that local delivery reflects brand strategy

Requirements

·      Degree in Communications, Marketing, Business, Hospitality, or related field

·      Customer experience frameworks or certifications(e.g. CXXP)

·      10+ years’ experience in customer experience, communications, stakeholder engagement, or service operations, with leadership responsibility in Education/International School or relevant sectors

·      Background in hospitality, airlines, luxury retailor other high service environments

·      Proven track record of designing and improving customer or stakeholder journeys, using insights and data to drive measurable outcomes

·      Strong ability to influence senior stakeholders and lead through collaboration, especially in complex, cross-functional environments

·      Excellent communication skills, including strategic messaging, content development, and audience segmentation

·      Confident representing the organisation in high-stakes, customer-facing or community settings

·      Experience working with digital platforms and communication tools to enhance engagement and experience

·      Demonstrated success in driving alignment and improvements without direct authority

·      Experience establishing service standards, frameworks, or operating models that improve consistency and trust

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to Sherry.Yeoh@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

About Company:

Our Company is a full-service gaming entertainment marketing agency that believes in forging meaningful connections between brands, creators, and fans. Our value proposition lies in our ability to connect products and services with audiences in culturally relevant ways, generating next-generation impressions that truly resonate with the gaming community.

Job Overview:

We are seeking a seasoned and connected Sales & Accounts Director to lead our client acquisition and relationship management efforts. This role is ideal for a commercially driven professional with an existing network of brand, agency, and industry contacts that can be activated to drive immediate sales opportunities.

As a senior leader, you will shape and execute our sales strategy, close key deals, and foster long-term partnerships across the gaming and entertainment ecosystem. The ideal candidate thrives in a fast-paced, culturally fluent environment and brings both strategic oversight and hands-on execution to the table.

Key Responsibilities:

Leverage Existing Network

Activate your established relationships with brands, agencies, media partners, and gaming stakeholders to open doors, secure meetings, and drive high-value partnerships from day one.

Strategic Sales Leadership

Design, implement, and optimize overarching sales strategies to drive revenue growth, expand market reach, and position company as a leading force in gaming entertainment.

Client Acquisition & Retention

Identify, pursue, and close new business opportunities while nurturing long-term, trusted client relationships through outstanding service and impactful results.

Business Development Execution

Oversee the full sales cycle—from lead generation and pitch creation to contract negotiation and deal closure—with a focus on scalability and profitability.

Proposal & Deal Structuring

Lead the creation of strategic proposals, customized pitch decks, and pricing models aligned with client goals and company’s capabilities.

Cross-Functional Integration

Partner with creative, strategy, talent, and production teams to ensure seamless integration of client goals into deliverables and campaign execution.

Revenue Forecasting & Reporting

Own sales forecasting, track key metrics, and deliver regular performance insights to the executive team. Drive business growth through new business development, upselling, and securing strategic partnerships.

Sales Process Optimization:

Continuously evaluate and refine internal sales and account management processes to enhance efficiency, scalability, and client satisfaction.

Team Development

Mentor junior team members, set KPIs, and help scale the sales and accounts function as the company grows.

Qualifications

 Fluency in English; proficiency in additional languages is a plus.

 1–2 years of experience in sales, business development, or client servicing within a gaming, digital entertainment, or creative agency environment.

 Proven track record of generating revenue through an established network of contacts.

 Deep understanding of the gaming, esports, creator economy, and digital culture.

 Strong executive presence with excellent negotiation, communication, and presentation skills.

 Highly organized, self-driven, and results-oriented with a strategic mindset.

 Comfortable navigating ambiguity and leading in a fast-paced, ever-evolving industry.

 Experience leading cross-functional teams and managing complex projects.

 Entrepreneurial spirit and strong commercial instincts.

 Exceptional organizational skills and attention to detail.

Working hours:

Mon to Fri, 11am to 7pm

Financial Management & Reporting

• Oversee the full set of accounts, monthly closing, and timely financial reporting
• Prepare annual budgets, forecasts, and cashflow projections
• Analyse financial performance, variances, and key KPIs; provide actionable insights to management
• Ensure compliance with Singapore accounting standards, tax, GST, and statutory requirements
• Liaise with external auditors, tax agents, banks, and corporate stakeholders

Cost Control & Procurement Oversight

• Oversee procurement policies, vendor management, and contract negotiations
• Monitor operating costs, CAPEX, and inventory to ensure cost efficiency
• Work closely with department heads to enforce budget discipline

IT & Systems Oversight

• Oversee hotel finance and operational systems (PMS, accounting, procurement systems)
• Act as key liaison with external IT and systems vendors
• Drive process improvements and system optimisation (finance-related)

Leadership & Business Partnership

• Lead and develop the finance team (where applicable)
• Partner the GM and department heads as a trusted financial advisor
• Support management decision-making with strong commercial and financial analysis
• Strengthen internal controls and risk management across the hotel