Total 17,385 Others customer experience manager job vacancies in The Philippines

Job Responsibilities:

• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Work collaboratively as a team to clear all queues in the system promptly.

Job Requirements:

• A level/Diploma in any discipline.
• Good communication skills.
• Able to work independently with minimal supervision.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + PB + VB+ AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Deliver high service standards, support customer satisfaction, and identify opportunities.
• Maintain service quality through standard procedures.
• Respond to customer enquiries on quotations and operations promptly and accurately.
• Handle enquiries, prepare quotations, and manage shipment arrangements, including cross-trade.
• Coordinate with customers and overseas agents on shipment activities.
• Understand import and export processes.
• Ensure timely completion of all documentation.
• Support sales and marketing activities when required.
• Manage customer issues and prevent recurrence.
• Maintain accurate data and reports.
• Perform ad-hoc duties as assigned

APPLY NOW!!!

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84486 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Profile Summary:

In this role you are required to deliver exceptional customer service through email. You will manage daily email communications, resolve feedback, and collaborate across departments to provide timely and effective solutions.

You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Handle customer and distribution email correspondence with quality and timeliness.

• Meet SLA targets.

• Collaborate with business units to provide one-stop solutions.

• Support administrative tasks related to email communications.

• Work with manager in emails reduction initiatives and participate in process improvement efforts.

Who we are looking for:

Competencies & Personal Traits:

• Strong command of the English (spoken and written) and attentive to details

• Strong organizational and time management skills.

• Analytical and self-motivated

• Resourceful and resilient

• Effective in problem solving

• Fast learner with ability to adapt to evolving digital tools

Working Experience:

• 1–2 years of experience in a similar role.

• Knowledge in Lifeasia, CRM and communication tools is an advantage

• Knowledge in financial or insurance products is an advantage

Education

• Degree holder/ Diploma holder in any discipline

Job Description

We’re looking for fun, fit and feisty people with that certain ‘Virgin-ness’. We smile a lot and we always put our people first. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

People are great, aren’t they? Wait, do you really agree, or are you just saying that? Because if you’re a serious ‘people’ person, we need you at our shiny fitness club. We’re looking for a Receptionist who really gets customer service, and who loves a chit-chat on the phone. And I mean, who doesn’t?

Some stuff that will help you get the job:

• At least six-months experience
• Experience in customer service and answering feedback and complaints
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.

How to Apply:

You must be a Singaporean citizen or a permanent resident to apply for this position.

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

Join a Dynamic Team Focused on Customer Engagement, Sales & Brand Growth.

Be part of a fast-paced and supportive environment where you’ll gain hands-on experience in customer service, sales, and marketing campaigns. This role is ideal for individuals who are eager to learn, grow, and build a strong foundation in a people-focused industry.

Responsibilities

• Handle customer interactions in a professional and friendly manner
• Support sales and promotional activities at events and campaigns
• Assist in marketing initiatives and brand engagement efforts
• Work collaboratively with team members to achieve campaign goals

What You Will Gain

• Structured 1-on-1 mentorship and training
• Clear leadership progression pathway
• Local and overseas exposure opportunities
• Supportive, high-energy, and collaborative team culture

Apply now to begin your professional journey with us.

The Senior Customer Success Specialist plays a vital role within the Wolters Kluwer Health Division. Reporting to the Customer Success Manager, APAC, you will work closely with local sales and marketing teams to design and deliver strategic customer success, integration, and implementation plans tailored to each institution’s size, structure, and unique needs.

This is a Permanent Full-Time position, to be based in Shenton, Singapore (Hybrid working: work from office 2-3 days per week)

ABOUT THE ROLE

• Design and execute customer success awareness and training strategies across hospitals and academic institutions.

• Develop programs to drive product adoption and usage of Wolters Kluwer solutions.

• Build strong relationships with customers, identify clinical advocates, and lead clinical engagement initiatives.

• Manage large-scale national and international projects.

• Create engaging onboarding workflows (e.g., campaigns, videos, in-app messaging) and gather customer feedback (e.g., surveys, interviews).

• Analyze usage data to identify early warning signs and proactively address issues.

• Support the customer journey from onboarding through to retention, upselling, and cross-selling.

• Collaborate with communication and marketing teams to design tailored communication plans. Develop high-quality, customized materials (e.g., user guides, manuals, email templates). Deliver onsite and remote training to end users to increase awareness and usage.

• Cultivate relationships with key stakeholders to support internal awareness campaigns.

• Troubleshoot access and integration issues, and provide technical support for UpToDate and LexiDrug.

• Conduct “train-the-trainer” sessions to certify end users.

• Maintain accurate training records and update account contacts in our CRM (Salesforce.com).

ABOUT YOU

• Bachelor’s degree; clinical practice experience is essential.

• Experience in a SaaS environment with strong business acumen is an asset.

• Strong technical aptitude and understanding of EMR systems.

• Strategic Communication: High level of communication skills tailored to various audience needs.

• Customer Insight: Deep understanding of customer behavior and needs.

• Advanced Analytical Skills: Ability to deeply analyze performance metrics.

• In-depth Product Knowledge: Comprehensive knowledge of all product features and updates.

• Customer Advocacy: Promote customer interests within the organization.

• Technical Proficiency: proficient in CRM software and support tools.

• Willing and able to travel to customer sites (up to 60% travel – will vary by quarter)

To handle Distributors and Subsidiaries for RMA processing, order processing and provide support to the CS team and to ensure exceed internal and external customer satisfaction in the most efficient way for SEA/ANZ region and to support Singapore-direct operation.

• Assist with order entry, process/submit RMA on warranty validity period and dispute management

• Assist with month end closing reports

• Assist with other adhoc tasks if needed

Knowledge, Skills , Abilities & Experience

• Able to start work asap
• Good in Microsoft Excel
• Data entry
• Excellent follow-up, time management, multi-tasking skills
• Minimum diploma qualification or with equivalent years of relevant working experience / Interns are welcome to apply

Join a role where your work directly shapes the nation’s future. As a Field interviewer, you’ll contribute to dataset collection which involved in critical infrastructure, land development, and planning projects that impact communities every day. Enjoy stable career growth, opportunities to work with advanced geospatial technologies, and the satisfaction of serving the public good. Step into a position where your expertise makes a lasting difference.

• Contract Duration: till end Dec 26 (Renewable - Long Term!)
  Working Days & Hours: Mon - Fri, 10am - 7pm

Key Responsibilities:

• Assist respondents in completing surveys online or through manual collection methods.

• Accurately enter collected data into the system and ensure data integrity.

• Conduct field visits for respondents who cannot be reached via phone.

• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).

• Collaborate with team members to achieve survey completion targets.

• Handle respondent objections professionally and encourage participation.

• Prepare accurate daily reports on productivity and survey completion.

• Review and correct (“clean”) survey data flagged for errors or ambiguities.

• Maintain detailed case notes for each respondent to support follow-up actions.

• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.

• Meet established Key Performance Indicators (KPIs).

Requirements:

• Minimum Diploma qualification in Business, Marketing, or related field.

• Strong communication and interpersonal skills.

• Ability to work independently and manage time effectively.

• Proficiency in MS Office (Excel, Word) and basic data entry tools.

• Availability to work on weekends as required by project schedules.

• High attention to detail and ability to maintain confidentiality.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Duties

• Attend to customer inquiries and provide excellent customer service experience
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS for daily cash reconciliation
• Perform bag wrapping service and upselling of baggage services or products
• Perform acceptance and issuance of baggage deposits according to Standard Operating Procedure (SOP)
• Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
• Responsible for store cleanliness and image
• Any other duties as assigned by management

Job Specifications (Qualifications/Experiences):

• Familiarity with POS system will be on an added advantage
• Good interpersonal and communication skills
• Team player
• Ability to converse in basic English
• Able to obtain an Airport Pass (Airside).
• Able to carry up to 25kg luggage

*Singaporean Only*

*6 days work week*

*Fixed shift
Night: 10.45pm - 7.05am

Customer Service

5 days, 9am- 5.30pm

Address:  (Fort Canning)

Salary: $3200 -$3500

Job scope: 

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3 years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)