Total 167 Director/C-Level construction manager job vacancies in The Philippines

About the Company

A global leader in mission-critical data center infrastructure, delivering highly reliable and scalable facilities to support digital transformation for major technology clients. The company operates a broad footprint across Asia-Pacific and is expanding its regional portfolio.

Your Role

You will be responsible for the planning, coordination, and delivery of construction programs across APAC for mission-critical facilities. This includes managing full builds, fit-outs, upgrades, and infrastructure works. You will oversee budgets, schedules, quality, safety, and stakeholder alignment to ensure successful project execution and handover to operations teams.

What You’ll Do

• Lead construction delivery from project inception through completion and handover

• Implement and enforce a strong safety culture and ensure compliance with HSSE standards

• Develop and manage project budgets, schedules, and resource plans

• Coordinate with stakeholders, contractors, and vendors to define project goals and execution strategy

• Oversee procurement, contractor selection, negotiation, and contract management

• Manage construction documents, change orders, and project closeout documentation

• Identify and implement value engineering and cost-saving opportunities

• Track project performance, risks, and issues; implement mitigation plans

• Provide regular project updates and maintain strong stakeholder communication

• Ensure construction quality control and adherence to industry standards

• Manage governance and reporting structures across regional stakeholders

What You’ll Need

• Bachelor’s degree in Construction Management, Engineering, or related field (or equivalent experience)

• Proven experience as Construction Manager / Director, preferably in mission-critical infrastructure

• Strong knowledge of construction methodologies and best practices

• Familiarity with MEP systems and large-scale facility construction

Advantageous

• Experience in data centers, colocation, hyperscale, or high-availability facilities

• Experience managing large contractors and EPC vendors

• Familiarity with risk management frameworks and governance standards
  

  
  How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and detail-oriented Compliance Director / Assistant Director / Senior Manager to lead the Compliance team in support of the Gain City group of companies.

In this role, you will not only ensure that operations comply with internal policies and regulatory requirements, but also enforce discipline, accountability, and integrity across all business units. You will take a hands-on approach in conducting checks, audits, and investigations, ensuring that company resources, time, and processes are not misused or compromised.

This position requires a leader who can combine strong analytical and investigative skills with sound judgment, ensuring that Gain City upholds the highest standards of professionalism and ethical conduct. You will play a critical role in promoting a culture of transparency, compliance, and fairness throughout the organisation.

Key Responsibilities

• Lead the Compliance Department, ensuring full compliance with all regulatory, corporate, and internal governance requirements.
• Establish and enforce compliance policies, frameworks, and audit procedures to ensure adherence across all departments and business entities.
• Conduct regular and surprise checks to ensure proper usage of company assets, accurate reporting of operational activities.
• Investigate suspected cases of non-compliance, including falsification, misuse of company property, or breach of policies, and recommend appropriate corrective actions.
• Collaborate with department heads and HR to strengthen internal controls and ensure consistent enforcement of company rules and disciplinary standards.
• Identify high-risk areas within operations and develop targeted compliance audit plans to address these risks effectively.
• Review and analyse audit findings, identify trends, and assist business units in implementing effective preventive and corrective measures.
• Drive awareness and ownership of compliance culture through communication, training, and engagement initiatives across all levels of staff.
• Leverage technology and digital tools to improve compliance monitoring, reporting, and data analysis for greater transparency and efficiency.
• Prepare compliance reports and recommendations for management and follow up to ensure timely implementation of corrective actions.

Qualifications and Requirements

• A minimum of a bachelor’s degree
• A minimum of 10 years of relevant working experience
• Strong investigative mindset, attention to detail, and high integrity.
• Experience in operational environments (retail, logistics, or service sectors) preferred.
• Ability to work independently, manage sensitive issues discreetly, and enforce accountability with professionalism. Excellent interpersonal and communication skills, with the ability to influence and guide senior stakeholders

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you have a strong background in compliance, audit and risk management, and are looking for a role that makes an impact, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and strategic Director / Assistant Director / Senior Manager, Learning Academy to develop and lead the learning academy within the Gain City group of companies.

In this role, you will be responsible for establishing and overseeing the end-to-end operations for a scalable learning academy aligned with Singapore’s vision. You will lead the design and execution of training programmes, ensure full compliance with regulations and build a high-performing team to plan and deliver impactful lessons. A key part of the role is to drive continuous improvement in educational outcomes and operational excellence.

Key Responsibilities

• Ensure full compliance with all relevant regulations, statutory requirements and internal SOPs
• Maintain up-to-date knowledge of government regulations, national schemes and masterplans related to training providers and lifelong learning
• Design, implement and manage a scalable and sustainable business model for the learning academy
• Develop and maintain strong partnerships with key stakeholders, including leading contract negotiations where necessary
• Lead, coach and develop a high-performing team of planners and trainers to ensure effective programme design, delivery and operational excellence
• Oversee the development of course offerings aligned with market and organisational demands
• Explore and evaluate opportunities to diversify the academy’s offerings beyond the initial scope of courses
• Review and optimise existing processes and organisational structures to improve efficiency and enable automation

Qualifications and Requirements

• Bachelor’s degree in business administration, learning and development or a related field
• Minimum of 10 years of progressive experience in learning and development or workforce training
• WSQ Advanced Certificate in Training and Assessment (ACTA) is preferred
• Proven leadership capabilities, with a strong track record of building and developing high-performing teams
• In-depth knowledge of regulations and statutory compliance
• Demonstrated success in driving process improvements and operational excellence
• Strong experience in cost management, budgeting and leading efficiency initiatives

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you have a strong background in learning and development and are looking for a role where you make an impact, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and detail-oriented Finance Director / Assistant Director / Senior Manager to lead the Finance department of the Gain City group of companies.

In this role, you will be responsible for driving the financial health and performance of the group through robust financial planning, effective cost management and timely reporting. You will oversee the budgeting and forecasting process, ensure compliance with statutory and regulatory requirements and maintain strong internal controls across all financial operations. Beyond these, you will guide investment decisions, evaluate business performance and support long-term growth strategies. You will also lead initiatives to streamline processes, leveraging technology and data to enhance financial transparency and operational efficiency.

Key Responsibilities

• Review existing processes and organisational structures to identify opportunities for improved efficiency, automation and enhanced business partnering
• Lead continuous improvement initiatives across financial systems, reporting tools and operational processes to improve efficiency, accuracy and scalability
• Deliver timely and actionable financial analysis and insights to support decision-making
• Develop, track and interpret key financial and operational metrics to enable proactive management of business performance
• Evaluate commercial opportunities, support margin improvement strategies and ensure alignment with financial performance targets
• Ensure the adoption of best practices and maintain a forward-looking and data-driven approach
• Collaborate with key stakeholders to align financial strategies with overall corporate objectives

Qualifications and Requirements

• Bachelor’s degree in finance, accounting or a related field
• Minimum of 10 years of progressive experience in finance, including FP&A and financial control
• Proven leadership experience, with a strong track record of building and developing high-performing finance teams
• In-depth knowledge of SFRS, tax regulations and statutory compliance
• Demonstrated success in driving process improvements
• Strong experience in cost management and leading efficiency initiatives
• Hands-on experience with financial and ERP systems, including accounting, inventory management and payroll platforms
• Experience in multi-site retail, e-commerce or FMCG sectors is advantageous
• Excellent interpersonal and communication skills, with the ability to influence senior stakeholders and lead cross-functional initiatives

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you have a strong background in financial management, strategic planning and are looking for a role where you

make an impact, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

Lead end-to-end Active Directory migration programs ensuring delivery within scope, timeline, and budget.

Define and manage project scope, plans, milestones, RAID logs, and governance frameworks.

Act as the primary liaison between business stakeholders, IT teams, security, and vendors.

Drive stakeholder communication, including executive reporting and steering committee updates.

Oversee AD transformation strategies such as domain restructuring, forest consolidation, and Azure AD migrations.

Ensure application dependency mapping and seamless integration during migration.

Manage risk, security, and compliance, including authentication, access control, and audit requirements.

Lead testing, UAT, cutover, hypercare, and post-migration stabilization, including rollback planning.

Leverage expertise in Active Directory, IAM, migration tools (ADMT, Quest, Binary Tree), hybrid identity (Azure AD), and project management methodologies, with 8+ years of experience preferred.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP:+65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

The Information Technology Services is dedicated to creating and delivering value to our business by leveraging on IT technology. The team is responsible for delivering customer-focused solutions and high-quality IT services internally to enable our business.

We invite a highly motivated & dynamic professional to join our ITS team as a Manager/Associate Director, Technology Governance, Risk and Compliance.

Your responsibilities will include:

Governance and Audits

• Establish and maintain a robust GRC framework, reinforcing ITS information security controls and service management processes to optimise IT service quality and compliance with organisational and user requirements.
• Develop and execute comprehensive information security risk assessments, ensuring alignment with regulatory requirements such as SOX ITGC,ISO 27001, MAS OSPAR, ACRA, and ISQM1.
• Actively contribute to Enterprise Risk Management efforts, participate in Information Protection Control Reviews (IPCR), and support IT-related personal data protection activities, collaborating with pertinent departments to formulate necessary policies and action plans.
• Monitor adherence to the organisation's security policies, standards, and procedures among ITS staff, contractors, and other third parties, and enforce corrective measures as needed.
• Identify, assess, and document non-conformities with KPMG policies and relevant standards, ensuring timely remediation and compliance with organisational security policies and regulatory mandates.
• Supervise and mentor ITS personnel in GRC activities and ITS service management process mapping, providing necessary training and guidance.

IT Service Management (SMS) and Information Security Management System (ISMS) Maturity

• Lead initiatives to enhance IT Service Management System(SMS) and Information Security Management System (ISMS) maturity within the Information Technology Services (ITS) department, focusing on process optimisation and alignment with ITS strategic objectives.
• Create and implement quality assurance protocols, performance metrics, and testing procedures to evaluate the maturity of information system processing.
• Conduct periodic evaluations of ITS internal processes, performance indicators, and metrics to ensure continuous improvement.
• Gather and analyse data to pinpoint improvement opportunities within ITS operations and infrastructure.
• Undertake proactive and preventive maintenance for ITS service management processes and information systems.

Requirements:

• Bachelor’s or Master’s degree in Business, Finance, Accounting, Risk Management, Law, or related fields.
• A minimum of 6 years of relevant work experience in governance, risk management, internal controls, external audit, internal audit, or process improvement.
• Experience in Big 4 firms, Fintech, or the Financial Services industry is a plus.
• Proven leadership and people management skills.
• Strong confidence in interacting with senior stakeholders.
• Demonstrated experience in leading and managing teams.
• Strong business acumen and commercial awareness.
• Conceptual skills in qualitative and quantitative risk management methods.
• Familiarity with risk management and internal control frameworks (e.g., COSO, ISO, COBIT).
• Knowledge of various functional areas, including Finance, Procurement, HR/Payroll, Operations, Logistics, IT, Legal, and Risk Management.
• Strong communication, presentation, and project management skills.
• Ability to build effective relationships and work collaboratively with internal departments, external service providers, and global teams.
• Capability to work independently, take initiative, and collaborate effectively.
• Previous experience with industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Knowledge in Business Process Management projects, ITSM(ITIL), ITSMS processes, and working experience with ServiceNow ITSM.
• ITIL V4 certification is preferred.

To apply or find out more, please contact

Leong Jia Wei

(Reg No: R25157456) on 

WhatsApp

+65 80358497

or email

jiawei@placement.com.sg

I also carry more Junior and Senior variants of this role; please browse our Company Page to find out more.

https://www.mycareersfuture.gov.sg/companies/placement-professionals-53226217D

(Entry–Mid Level | Fresh Graduates,Career Switchers, Sales Professionals)

NB. This role is a Commission-based role; the Salary Range I included is an average approximate based on past teammates’ earnings.

Overview

This role is with a well-established insurance broker firm that partners with private banks to deliver wealth preservation solutions to private banking clients. The position focuses on client acquisition, advisory, and relationship management within the insurance and financial services space.

You will work closely with clients and insurers to provide suitable coverage solutions while ensuring compliance with regulatory standards.
This role combines sales, advisory, and client management, requiring the ability to deliver tailored insurance solutions while maintaining strong partnerships with both clients and insurers.

Key Responsibilities

• Prospect for new business through sales and marketing activities, while identifying cross-selling opportunities
• Build and maintain relationships with clients, understanding their insurance needs
• Provide professional advice on insurance products and recommend appropriate solutions
• Ensure all activities comply with regulatory requirements and industry standards
• Collaborate with insurance underwriters to secure optimal terms and coverage for clients

Requirements

• A Bachelor's Degree in Business or Finance
• At least 5 years of experience in the banking and financial services industry
• Strong communication and interpersonal skills
• Good organisational ability with attention to detail
• Proven sales performance and ability to manage multiple clients and policies

about the job

• Manage existing customer and develop new potential opportunities
• Develop and maintain a sustainable distribution network
• Provide regular updates on regional performance and market insights
• Ability to handle all the enquiries and negotiation with customer
• Identify and engage with high-potential dealers and customers
• Lead team to fulfil customer escalations/reschedule
• Define clear sales targets and KPIs
• Drive cost reduction by working with internal functions

skills & experience required

• Msc / Degree in engineering
• Senior B2B sales manager who wish to step up are encourage to apply the job
• Minimum 15 years of industrial business development through distributor/dealer network
• Experience in managing sales personnel and turnaround for underperforming sales personnel
• Experience in B2B sales in heavy machinery / construction / HVAC
• Able to travel to overseas-regional for work assignment (20% Regional)
• 5 day work week in Singapore (no Hybrid)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Job Scope

1. HR Strategy & Leadership

• Develop and implement HR strategies aligned with company goals
• Oversee all HR functions including recruitment, performance, and employee relations
• Advise senior management on HR-related matters and organizational development

2. Talent Acquisition & Workforce Planning

• Lead recruitment strategy to attract and retain top talent
• Plan manpower needs based on business growth and project pipeline
• Oversee hiring processes, interviews, and onboarding

3. Employee Performance & Development

• Design and manage performance appraisal systems
• Develop training and development programs
• Identify high-potential employees and succession planning

4. Compensation & Benefits

• Develop competitive salary structures and incentive schemes
• Manage payroll, bonuses, and benefits programs
• Ensure fairness and alignment with market benchmarks

5. Employee Relations & Culture

• Build a positive and productive workplace culture
• Handle employee grievances, conflicts, and disciplinary actions
• Improve employee engagement and retention

6. Policies & Compliance

• Develop and enforce HR policies and procedures
• Ensure compliance with labor laws and regulations
• Maintain proper employee records and documentation

7. Organizational Development

• Improve company structure, workflows, and team efficiency
• Drive change management initiatives
• Support business transformation and growth

8. HR Operations & Reporting

• Oversee daily HR operations and administration
• Monitor HR metrics (turnover, retention, productivity)
• Prepare reports for management decision-making

Key Skills & Requirements

• Strong leadership and interpersonal skills
• Deep understanding of employment laws and HR practices
• Strategic thinking and problem-solving ability
• Experience in talent management and organizational development
• High level of confidentiality and integrity

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and forward-thinking professional to lead innovative IT initiatives that drive the digital transformation of our company.

In this role, you will conceptualise, design and implement cutting-edge solutions such as internal apps, AI-powered tools and automation systems that enhance operational efficiency and customer experience. You will play a key role in turning ideas into real-world digital products that streamline operations, boost efficiency and support smarter data-informed decision-making.

Key Responsibilities

• Develop a holistic digitalisation roadmap aligned with the company’s strategic goals
• Engage with business units to assess existing process pain points and identify opportunities for improvement
• Collaborate with business units to identify and prioritise areas for digitalisation to enhance productivity, efficiency and quality
• Lead and oversee end-to-end implementation of digitalisation projects
• Provide leadership to IT specialists and departments involved in digital initiatives

Stay abreast of emerging technologies and trends to recommend innovative solutions that support business transformation

Qualifications and Requirements

• Bachelor’s degree in computer science, engineering or a related field
• A minimum of 10 years’ experience in digital transformation and solution delivery
• Proven experience leading cross-functional digital projects such as AI tools or workflow automation
• Knowledge of emerging technologies and their application in business environments
• Good understanding of modern databases and digital technologies
• Strong analytical mindset with excellent problem-solving skills
• Excellent communication and stakeholder engagement skills, with the ability to translate technical concepts into business value

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about driving digital transformation and looking for the opportunity to lead impactful tech initiatives, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

Our client is actively searching for a Senior Manager or Assistant Director, Ops - Surgery (Strategic Programmes) to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

You will provide strategic leadership and oversight for key initiatives aligned to cluster-level and hospital-wide priorities. The role focuses on translating strategic intent into coherent programmes of work, ensuring alignment across clinical and operational domains and driving the works to achieve set targets.  You will steward the end-to-end progression of major initiatives – from conceptualisation to implementation. You will be responsible for integrating diverse stakeholder perspectives, coordinating across workstreams, and ensuring that initiatives maintain continuity and enable impactful, system-level outcomes.

The responsibilities of this role are:

Strategic Oversight & Programme Coordination

• Lead and support hospital and cluster-level strategic initiatives in alignment with national, cluster and institutional priorities.
• Establish and maintain governance structures, ensuring clarity in planning, decision-making and issue escalation.
• Drive end-to-end project management, including scope definition, workplan development, milestone tracking and risk management.

Planning, Analysis & Decision Support

• Develop business cases and workload projections to support project justification and strategic planning.
• Prepare submissions for approvals and funding, ensuring recommendations are data-driven and aligned with strategic intent.
• Conduct data quality reviews and perform analyses to validate assumptions, surface trends and identify areas requiring follow-up.

Implementation & Execution Management

• Manage the full project lifecycle, including procurement processes, stakeholder coordination, vendor management, and adherence to timeline and budget.
• Oversee development of dashboards and reports that provide insights into operational performance and project outcomes.
• Provide regular updates to Senior Management and cluster stakeholders on progress, risks and key decisions required.

Cross-Functional & Cluster Collaboration

• Collaborate with internal and cluster-level clinical and non-clinical teams to harmonise workflows and ensure alignment across initiatives.
• Facilitate discussions to resolve issues, align priorities and build shared understanding across stakeholders.

The ideal candidate will need to have the following qualities and experience:

• Good Bachelor's degree in any discipline, with at least 8-10 years of relevant experience, preferably in healthcare administration.
• Prior experience in hospital clinical operations or healthcare administration is advantageous but not mandatory.
• Strong command of written and spoken English, with effective interpersonal and stakeholder management skills.
• Strong numerical proficiency and ability to translate data into insights.
• Excellent organisational and project management skills, with ability to manage competing priorities in a fast-paced environment.
• Self-motivated, meticulous, and committed to seeing initiatives through from planning to execution.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the CIO Advisory team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Demonstrated in depth understanding of ServiceNow modules, including ITOM, ITAM, Service Catalogue, Custom Applications, SPM & EA, IRM & SecOps, and Workplace Service Delivery (WSD), across both technical and functional domains.
• Lead and oversee end to end development and delivery of ServiceNow implementations and enhancements, including workflows, UI policies, business rules, and client scripts.
• Manage and configure ServiceNow modules in line with client requirements and best practice standards.
• Effectively manage ServiceNow integrations with enterprise systems using APIs, web services, and other integration tools.
• Conduct comprehensive testing and debugging to ensure optimal functionality, performance, and stability of ServiceNow applications.
• Analyse complex business problems and provide ongoing application support, including troubleshooting and issue resolution.
• Build and maintain strong working relationships with project managers, business analysts, and development teams to support successful project delivery.
• Act as the primary point of contact for stakeholders, addressing concerns and ensuring programme outcomes align with business objectives.

The ideal candidate should possess:

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field with practical experience will be considered.
• A minimum of 10 years of experience in architecture or senior technical roles, with strong exposure to ServiceNow modules including ITOM, ITAM, Service Catalogue, Custom Applications, SPM & EA, IRM & SecOps, and Workplace Service Delivery (WSD).
• ServiceNow certifications such as Certified Technical Architect (CTA), Certified System Administrator and Implementation Specialist are highly advantageous.
• Proven technical expertise in JavaScript, HTML, CSS, and other relevant web technologies.
• Strong analytical and problem solving skills, with the ability to think critically and creatively when addressing complex technical challenges.
• Demonstrated ability to work collaboratively in a team environment while effectively managing multiple priorities in parallel.
• Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non technical stakeholders.

About Gain City

At Gain City, we have been delivering trusted expertise and quality solutions in consumer electronics, air-conditioning and home appliances since 1981. As a household name in Singapore, we take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are looking for an experienced and commercially driven Research and Development (R&D) Director or Assistant Director or Senior Manager to lead the development and enhancement of consumer products for the Gain City portfolio.

This role will oversee the end-to-end product development lifecycle, from concept and feasibility through testing, sourcing, certification, and launch. The R&D Director will lead cross-functional product project teams to deliver innovative, reliable, and market-relevant consumer products, including new product introductions and enhancements to existing product ranges.

The ideal candidate is analytical, strategic, resourceful, and has a deep understanding of the product development lifecycle.

Responsibilities 

• Develop and implement R&D strategies, procedures and techniques, and architectures that align with the company's goals and objectives.

• Identify and propose innovative research and development projects

• Manage the R&D and product development budget, ensuring cost efficiency, value engineering, and margin optimisation

• Collaborate with other departments such as marketing and sales to integrate product development strategies

• Establish performance metrics, monitor and analyze the performance of the R&D projects

• Ensure compliance with industry regulations and quality standards in all R&D processes

• Stay abreast of the latest industry trends, technologies, and market conditions

• Report on R&D activities to senior management and stakeholders

• Build, lead, and mentor a high-performing product and R&D team, fostering a culture of innovation, accountability, and continuous improvement

• Present detailed reports of test results and presenting new product proposals to the company’s executive team

• Lead the product team and foster a culture of innovation and excellence

• Manage the development of new products from concept to production

• Collaborate with cross-functional teams to ensure the successful launch of new products
  

Qualifications and Requirements

• A minimum of a Bachelor’s Degree in Mechanical or Engineering or a related discipline

• A minimum of 10 years of proven experience as an R&D Director or similar role in the related field

• Strong knowledge of the product development lifecycle and project management methodologies

• Excellent leadership, team management, and communication skills

• Strong analytical, problem-solving, and decision-making abilities

• Ability to stay informed about the latest industry trends and technologies

• Strong understanding of budgeting and performance metrics

• Good knowledge of relevant regulatory requirements, Singapore standards and industry practices.

• Good communication and interpersonal skills

• Resourceful and proactive, able to work around ambiguity.

• Able to work independently and in a fast-paced environment

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

If you are passionate about empowering people, fostering organizational growth and leading impactful R&D strategies, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.

Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.

Key Responsibilities

• Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
• Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
• Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
• Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
• Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
• Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
• Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
• Ensure full compliance with government regulations and internal SOPs

Qualifications and Requirements

• A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
• A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
• Experience in managing customer service teams at scale and in hybrid environments
• Proficient in customer support tools and platforms
• Strong analytical and problem-solving skills
• Experience in service industries such as retail or e-commerce is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

**Final designation will depend on candidate’s profile, experience, and selection outcome**

Role Purpose:

The Associate Director / Senior Manager - Quality is responsible for leading the quality control portfolio while driving studio-wide process excellence, operational efficiency, and strategic transformation initiatives.

This role also combines project management, process transformation, and operational governance to ensure high-quality delivery across multiple projects in specialized teams (TSD) & Mobile. The position partners closely with QC Leadership, Production teams, and WWQC stakeholders to standardize processes, optimize workforce utilization, improve delivery effectiveness, and embed a culture of continuous improvement and data-driven decision-making.

Key Responsibilities:

1. QC Program & Portfolio Management

• Manage a portfolio of QC projects across Specialized teams (TSD) & Mobile.
• Oversee planning, execution, and delivery of QC programs ensuring quality, schedule, and scope objectives are met.
• Supervise and guide QC Project Managers, Project Leads, and testing teams.
• Conduct periodic project reviews with QC leadership to evaluate project performance and risk.
• Monitor project KPIs and performance indicators to ensure quality and delivery effectiveness.
• Validate key project deliverables including test strategies, test plans, and automation roadmaps.

2. Strategic Leadership & Transformation

• Drive large-scale transformation initiatives aligned with studio and global QC strategies.
• Partner with QC leadership to define and execute studio-level strategic roadmaps.
• Identify opportunities to improve testing frameworks, tools, processes, and delivery models.
• Adapt QC strategies to evolving game development trends such as GAAS and live operations.
• Interface with WWQC leadership, production teams, and studio management to ensure strategic alignment.

3. Process Excellence & Continuous Improvement

• Lead process re-engineering and simplification initiatives across QC and delivery functions.
• Standardize QC and delivery workflows through defined process journeys and SOPs.
• Identify and prioritize high-impact improvement opportunities across operations.
• Apply Lean Six Sigma methodologies to improve efficiency, quality, and productivity.
• Act as a subject matter expert and mentor on process improvement frameworks.

4. Operational Effectiveness & Workforce Optimization

• Optimize resource planning and workforce allocation across QC projects.
• Anticipate future talent needs based on evolving project and business requirements.
• Partner with HR and Talent Acquisition to address skill gaps and staffing requirements.
• Promote organizational efficiency through pyramid optimization and talent development strategies.
• Support the drive of learning and development initiatives including upskilling and cross-skilling programs.

5. Governance, Metrics & Data-driven Decision Making

• Establish and maintain studio-wide governance frameworks for QC projects.
• Define and track KPIs to measure quality, operational efficiency, and delivery performance.
• Drive adoption of data analytics, dashboards, and reporting mechanisms.
• Provide actionable insights to leadership for strategic and operational decision making.

6. Stakeholder Management & Communication

• Develop communication frameworks to ensure alignment on QC strategy and project execution.
• Collaborate closely with Production, WWQC teams, and studio leadership.
• Provide regular updates and reports to executive leadership on project status and strategic initiatives.
• Facilitate cross-studio collaboration on global QC initiatives and improvement programs.

7. Change Management & Culture Building

• Lead change initiatives to implement new processes, tools, and operational models.
• Promote a culture of innovation, continuous improvement, and quality excellence.
• Organize initiatives such as ideathons and improvement programs to encourage innovation.
• Drive adoption of data-driven problem solving across teams.

8. Automation & Innovation

• Support integration of automation frameworks into QC workflows.
• Collaborate with R&D and global QC teams to pilot and implement new testing technologies and methodologies.
• Continuously explore innovative approaches to improve testing effectiveness and efficiency.

9. People Leadership:

• Lead and mentor managers, leads, and testing teams.
• Provide coaching, career development, and performance management support.
• Identify and develop high-potential talent within the TSD and Mobile projects.
• Foster a collaborative, high-performance team culture.