Data Center Sourcing Manager

Job Summary

Altuscloud is seeking a Data Center Sourcing Manager to support the sourcing and procurement of colocation capacity for our cloud infrastructure platform. This role will be responsible for identifying suitable data center partners, conducting technical and commercial evaluations, and supporting vendor selection and contract negotiations to secure reliable and cost-effective infrastructure capacity.

The successful candidate will work closely with Engineering, Infrastructure, and Commercial teams to support the Company's regional growth and expansion plans.

Key Responsibilities

Data Center Sourcing & Procurement

• Support the development and execution of data center sourcing strategies to meet business growth requirements.
• Identify, evaluate, and engage potential colocation providers and infrastructure partners.
• Conduct technical and commercial assessments of data center facilities and service offerings.
• Support capacity planning activities and assist in securing suitable colocation space, power, and connectivity resources.
• Maintain relationships with existing and prospective data center providers.

Technical Evaluation

• Perform technical due diligence on data center facilities, including:Power availability and redundancyCooling systems (air-cooled and liquid-cooled environments)Network connectivity and carrier ecosystemSecurity, operational processes, and facility resilience
• Work with internal technical teams to validate infrastructure requirements and deployment feasibility.
• Assist in evaluating solutions for high-density compute environments.

Vendor Management & Commercial Support

• Prepare and manage Requests for Proposal (RFPs), Requests for Quotation (RFQs), and vendor evaluation processes.
• Support commercial discussions and contract negotiations with data center operators and service providers.
• Review pricing structures, service level agreements (SLAs), and commercial terms.
• Coordinate internal approvals and maintain procurement documentation.

Market Research & Industry Analysis

• Monitor market developments, pricing trends, and capacity availability across key regions.
• Conduct competitive and market analysis to support sourcing decisions.
• Provide insights and recommendations on emerging data center technologies and infrastructure trends.

Cross-Functional Collaboration

• Collaborate with Engineering, Infrastructure, Operations, Finance, Legal, and Business teams throughout the sourcing lifecycle.
• Support contract review and vendor onboarding processes.
• Participate in internal planning and reporting activities related to infrastructure expansion projects.

Requirements

• Bachelor's Degree in Engineering, Supply Chain Management, Business Administration, Information Technology, or a related discipline.
• At least 4 years of relevant experience in data center sourcing, colocation procurement, infrastructure procurement, vendor management, or related fields.
• Experience evaluating or procuring data center capacity, including colocation space, power, cooling, and connectivity services.
• Good understanding of data center infrastructure concepts, including power density, cooling technologies, redundancy models, and networking fundamentals.
• Strong communication, stakeholder management, and negotiation skills.
• Ability to work effectively with both technical and commercial teams.
• Strong organizational and project coordination capabilities.
• Willingness to undertake occasional regional travel when required.

Preferred Qualifications

• Experience supporting cloud infrastructure, AI infrastructure, high-performance computing (HPC), or related technology environments.
• Exposure to data center providers and infrastructure markets in Singapore, APAC, or other international regions.
• Familiarity with high-density rack deployments and advanced cooling technologies.
• Experience working in a fast-growing technology, cloud, or infrastructure-related business environment.

Equal Opportunity Statement

Altuscloud is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from qualified candidates regardless of background.

MEP Design Manager - Data Center / Lead Design Engineer

About the Role

Our client, a growing organization in the data center design and build space, is seeking an experienced MEP Design Manager to lead the delivery of complex data center projects.

This role will take full ownership of MEP design coordination and execution, working closely with internal teams, external consultants, and project stakeholders across the full project lifecycle.

Key Responsibilities

• Lead and manage MEP design activities, including BIM coordination and design proposals
• Oversee the full design lifecycle from feasibility through detailed design to construction support
• Coordinate with architectural, structural, and MEP teams to ensure integrated project delivery
• Engage with clients, consultants, contractors, and relevant authorities across all project stages
• Review technical drawings, specifications, and shop drawings to ensure quality and compliance
• Drive improvements in design processes, standards, and workflows
• Conduct site inspections and provide support during construction phases
• Support RFQ/RFP processes and contribute to technical proposals
• Manage design risks, quality standards, and project timelines

Requirements

• Minimum 8 years of experience in MEP design, with strong exposure to data center projects
• Proven experience leading design delivery for large-scale or hyperscale data center projects
• Strong understanding of regional building codes, regulations, and design standards (Singapore and/or Malaysia)
• Experience managing consultants, vendors, and multidisciplinary teams
• Hands-on experience across feasibility, concept, schematic, and detailed design phases
• Strong knowledge of BIM / Revit coordination workflows
• Familiarity with testing and commissioning processes and project scheduling

Technical Skills

• Proficiency in AutoCAD and Revit
• Experience with MS Project or Primavera P6
• Familiarity with engineering analysis tools (e.g. electrical or hydraulic modelling software)
• Experience with cloud-based design collaboration platforms

Qualifications

• Degree or Master's in Mechanical or Electrical Engineering (or related discipline)
• Relevant certifications in data center design (e.g. Uptime Institute or TIA-942) are advantageous

Opportunity

• Exposure to large-scale, high-profile data center developments
• Opportunity to work on regional and international projects
• Join a growing platform with a strong pipeline of projects

If you are interested, kindly apply with your latest CV. Only shortlisted candidates will be contacted.

Contact: Keith Ng (Lic. No R2093574 / EA No. 16S8194)

What You'll Be Doing

• Manage critical Data Center IT & Asset operations, involved in Data Center buildouts and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource's supply and delivery, match business's growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA's.
• Respond on an as-needed basis to emergencies in regional DCs, including traveling to site and to provide on-site support.

What We're Looking For

• 1. Bachelor's degree in a business, engineering or computer science
• 5+ years experience in large global data center site operation
• Functional knowledge of Data Center mechanical, electrical, and controls systems
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning
• Ability to travel domestically and internationally as needed (25% to 50%+ at times)
• Must be familiar with Excel and PowerPoint

If you are passionate about technology and meet the above requirements, please don’t hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us: Dada Consultants Pte Ltd

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

Website: www.dadaconsultants.com

EA License No.: 18S9037 | EA Registration No.: R22109451

Business Registration Number: 201735941W

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

Your Role

As Warehouse Manager, you will be responsible for the end-to-end leadership of our warehouse and customer service teams. You will oversee daily warehouse operations while also managing customer service activities, ensuring seamless coordination between internal teams, the Scania Parts Center (Belgium)

You will play a vital role in developing people, optimizing processes, safeguarding safety standards, and ensuring we deliver the highest level of service to our customers.

Key Responsibilities

• Lead, coach, and inspire both warehouse and customer service teams to reach performance targets and deliver high-quality service.
• Ensure safe, efficient, and compliant warehouse operations
• Oversee customer order handling, delivery coordination, complaint resolution, and service follow-up.
• Monitor key KPIs related to logistics performance, customer satisfaction, and team output; drive improvement initiatives based on these metrics.
• Facilitate cross-functional collaboration with engineering, business analysis, safety, and planning teams to drive long-term process development.
• Conduct regular coaching, feedback sessions, performance reviews, and team-building activities.
• Promote a culture of continuous improvement inline with the Scania Way and safety (SHE) principles.

What You Bring

• At least 5 years of leadership experience, preferably in logistics, supply chain, or customer service operations.
• A proven track record in people management: team development, performance coaching, and communication.
• Strong analytical and problem-solving abilities; results-oriented and organized.
• Excellent interpersonal and communication skills; fluent in English.
• A collaborative mindset with the ability to manage both internal and external stakeholders.
• Strong computer skills (Microsoft Office; experience with ERP systems is a plus).
• A relevant bachelor’s or master’s degree is preferred.

What We Offer

• A dynamic and inclusive work environment where innovation, respect, and sustainability are core values.
• The opportunity to lead and develop a diverse team in a high-impact logistics operation.
• A competitive salary package, including attractive fringe benefits.
• Continuous learning opportunities through internal and external training.
• A chance to shape the future of parts distribution and service excellence at Scania.

• Position: Business Development Manager (Data Center Cooling / HVAC)
• Location: Boon Lay, Singapore
• Working Hours: Monday – Friday | 8.30am – 5.30pm
• Salary (commensurate on experience): Up to $5,500 Basic + Variable Bonus (Min 2 months, up to 5 months) + 16–21 Days Annual Leave + Medical
• Industry: HVAC / Data Center Cooling Solutions (MNC)

Main Responsibilities

• Identify and develop new business opportunities in the data center sector (hyperscale, colocation, enterprise) Promote chiller, CDU and FWU cooling solutions to owners, consultants and contractors
• Build strong relationships with key accounts and manage customer expectations
• Develop sales pipelines and drive opportunities from early design stage to project award
• Collaborate with sales, engineering, service and product teams to deliver integrated solutions
• Prepare customer proposals, technical presentations and solution recommendations
• Monitor project pipeline and update forecasts in internal systems
• Ensure projects comply with quality and EHS standards

Requirements

• Degree in Mechanical / Electrical Engineering or related discipline
• Minimum 3-5 years of experience in HVAC, data center infrastructure, cooling solutions, or related technical sales environment preferred
• Strong communication, negotiation and relationship management skills
• Ability to work with cross-functional teams in a matrix organization

Email me at joie@searchpersonnel.com.sg

 ***We do not charge our candidates nor bind them with any contract.***

 Joie Chang

 Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Our client is a well-established MNC specializing in industrial piping systems and flow solutions, with a strong global presence across infrastructure, utilities, and high-tech industries. Due to their current expansion plan, they are looking for a Sales Project Manager to support growth within the cooling and data centre segment. They are located in the (East) - easily accessible.

Responsibilities:

• Drive business development activities within the data centre and cooling segment by promoting piping system solutions and related services
• Identify, develop, and convert project opportunities to achieve assigned sales and margin targets
• Build and maintain a strong project pipeline through proactive prospecting and market engagement
• Develop market strategies based on analysis of industry trends, customer requirements, and competitor activities
• Manage full sales cycle including opportunity identification, proposal development, tender submission, and project award
• Coordinate with internal stakeholders on technical proposals, delivery planning, and project execution requirements
• Maintain accurate project tracking and reporting through CRM systems
• Engage consultants, developers, contractors, and end-users to influence project specifications and secure business opportunities
• Conduct market research using industry platforms and networks to identify new business opportunities
• Monitor market movements and adjust sales strategies to strengthen competitive positioning
• Support participation in industry events, technical presentations, and customer engagement activities
• Collaborate with cross-functional teams to align sales initiatives with overall business objectives
• Expand market presence across commercial, industrial, and district cooling projects

Requirements:

• Degree in Mechanical, Chemical Engineering, or related discipline
• Relevant experience in project sales within cooling, HVAC, or data centre environments
• Strong understanding of cooling systems, industrial applications, and building-related standards
• Experience handling end-to-end project sales cycle from opportunity creation to execution
• Familiarity with local regulations, codes, and energy efficiency standards
• Knowledge of CRM systems and structured pipeline management
• Exposure to industrial or building technology segments will be advantageous
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

We’re looking for a Team Leader to manage Customer Service Officers, ensuring daily operations run smoothly and KPIs are met. The role involves coaching and performance reviews, handling escalations, monitoring reports, and supporting audits, compliance, and projects assigned by the Contact Center Manager.  

Key Responsibilities:

• Lead and oversee daily activities, ensuring Customer Service Officers consistently meet KPIs and service benchmarks.
• Conduct regular evaluations, offering mentorship, coaching, and actionable feedback to drive performance.
• Handle customer concerns and resolve escalations at the team level efficiently and professionally.
• Prepare, review, and manage performance reports to monitor team outcomes.
• Spot recurring issues or trends and recommend practical solutions to optimize processes.
• Support administrative functions and maintain clear communication across internal and external stakeholders.
• Assist with compliance checks, audits, and contribute to special projects or assignments delegated by the CCM.

Requirements:

• Diploma or Bachelor’s degree in any discipline.
• Minimum of 2 years’ proven track record as a Team Leader in a contact center setting.
• Experience in government hotline or banking contact centers.
• Skilled in Microsoft Office tools.
• Maintains a communication style aligned with client expectations, ensuring confidence in escalation handling and stakeholder engagement.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Are you passionate about helping customers achieve business transformation through AI? Do you want to lead forward-deployed teams that embed directly into the enterprise and unlock real business outcomes? And are you ready to operate as a general manager across engineering, science, and commercial strategy in the fastest-moving space in AI and infrastructure?

The AWS Generative AI Innovation Center (GenAIIC) is on a mission to accelerate enterprise AI transformation across global customers going from beyond isolated use cases to holistic, C-suite-sponsored initiatives that reshape how organizations operate. We combine deep AI expertise across science, strategy, and business transformation. We start with the customer's most critical operational challenges and work backwards, and deploy multidisciplinary teams that embed with the customer, prove impact in 45-day sprints, and expand across the enterprise. We are a fast-moving, entrepreneurial team that values leaders who can operate across technical depth and commercial breadth.

As the Head of AI Transformation, GenAIIC APJC Geo, you will own the end-to-end success of AI transformation engagements across the Asia Pacific, Japan, and Greater China region. You will lead a team of ML engineers, AI scientists, and AI strategists who work alongside customers to architect and deliver AI solutions that move and stay in production, realizing value. You will regularly engage with CFOs, CIOs, and C-suite executives — selling transformation, not technology. You must bring a GM mindset: equal fluency in engineering, applied science, go-to-market, and customer delivery. You are ready to roll up your sleeves alongside the team — whether that means scoping an agentic AI architecture, presenting to a board, or operationalizing a repeatable delivery motion across geos. You will partner with customers, AWS Sales, AWS service teams, AWS industry teams and AWS Professional Services delivery teams to meet the specific needs of the customer, and extend that use to other customers.

Key job responsibilities

• Lead a high-performing, multidisciplinary team of ML engineers, AI scientists and strategists.
• Own the regional engagement pipeline — identify, qualify, and land C-suite-sponsored AI transformation programs with enterprise customers.
• Guide the team in designing, building, and deploying production AI solutions.
• Drive a land-and-expand motion: prove value in focused sprints, then scale across business units with executive sponsorship.
• Operate as a GM — balancing technical delivery, talent development, commercial outcomes, and operational excellence.
• Advise and influence customers on enterprise AI strategy, including architecture decisions, organizational readiness, and change management.
• Drive adoption of AWS generative AI services by delivering AI expertise and developing repeatable transformation playbooks.
• Develop new strategies and mechanisms to address evolving customer needs while increasing business velocity and impact for AWS.
• Influence product roadmap with service teams based on customer feedback.

Basic qualifications

• 10+ years of external or internal customer facing, complex and large scale project management experience
• 7+ years of scientists or machine learning engineers management experience
• Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents
• Experience in machine learning, data mining, information retrieval, statistics or natural language processing
• Bachelor's degree in Computer Science, Math, or a related field
• 15+ years sales experience with large global companies
• Cloud/Consulting/IT advisory sales or services experience; credibility to sell complex transformational IT consulting engagements
• Customer relationship management, executive presence, and collaboration skills.
• Experience participating in the sales lifecycle (directly or indirectly)
• Experience launching technical programs, projects, or related work that include the following: artificial intelligence, machine learning, generative AI

Preferred qualifications

• Master's degree in Math, Statistics, Computer Science, or related Science field, or PhD
• Experience with presentations and speaking with executives, IT, management, and developers
• Passion for educating, training, designing, and building solutions for a diverse and challenging set of customers
• Excellent understanding of industry-specific large-scale solutions
• Experience working as an industry practitioner, delivery lead, or industry executive

Responsibilities

• Oversee day-to-day operations of the student care centre for P1–P6 students, ensuring smooth scheduling of arrival, homework, programmes, and dismissal
• Maintain high standards of safety, hygiene, and student supervision to protect student wellbeing and emotional safety
• Manage administrative processes including attendance tracking, billing coordination, and reporting to support operational efficiency
• Lead, mentor, and manage a team of teachers and mentors to deliver programmes aligned with the centre’s guiding philosophy
• Conduct regular team briefings, performance reviews, and coaching sessions to develop staff capabilities and maintain a positive team culture
• Serve as the primary contact for parents, building trust and managing feedback, concerns, and sensitive situations with professionalism
• Provide regular updates to parents on student progress and centre activities to enhance parent experience
• Ensure consistent and high-quality execution of programmes across all mentors, collaborating with management to refine programme delivery
• Uphold strict safeguarding standards and ethical conduct, handling behavioural cases with maturity
• Support student enrolment efforts by conducting centre tours, converting leads, and assisting in hiring, onboarding, and training of mentors
• Take ownership of centre growth initiatives and align operations with brand positioning to drive continuous improvement

Preferred qualifications

• Diploma or Degree in Education, Child Development, Psychology, or related field
• Experience in premium or boutique education environments
• Familiarity with programme-based or inquiry-based learning approaches

KeyResponsibilities

• Lead and develop a team of data centre engineers and technicians, ensuring effective 24/7 operations.
• Oversee day-to-day data centre operations, ensuring high uptime and service availability.
• Manage critical infrastructure including UPS, generators, cooling systems, and BMS.
• Plan and coordinate maintenance activities, upgrades, and capacity expansion.
• Monitor capacity utilisation, optimise energy efficiency, and control operational costs.
• Handle incident management, including root cause analysis and implementation of corrective actions.
• Manage vendors and contractors, ensuring performance standards and service delivery.
• Oversee preventive and corrective maintenance across electrical, mechanical, and IT systems.
• Ensure compliance with safety, regulatory, and industry standards.
• Act as the main point of contact for stakeholders and provide regular operational updates.

Requirements

• Degree in Engineering, Information Technology, or a related field.
• Minimum 8 years of experience in data centre operations, including at least 5 years in a leadership role.
• Strong understanding of data centre infrastructure, including electrical, mechanical, and IT systems.
• Experience in data centre setup, operations, and infrastructure management.
• Familiarity with industry standards (e.g., ISO 27001).
• Strong leadership, communication, and stakeholder management skills.
• Experience in budgeting, planning, and continuous improvement initiatives.
  
  HOW TO APPLY:
• Interested applicants, please click on “Apply Now” and provide the below details in your resume.
• We regret only shortlisted candidates will be notified.
• Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
• Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
• Trust Recruit Pte Ltd
• EA License No: 19C9950
• EA Personnel: Ang Ren Jing (Dino)
• EA Personnel Reg No: R25146829R

• Data Center owner side
• Renovation and A&A works with existing DC in Singapore

About Our Client

Our client is a global data centre platform backed by a major international investment group, with a strong presence across Asia, Europe, and the US. They develop, own, and operate large-scale, mission-critical digital infrastructure and are known for delivering hyperscale and enterprise facilities that support cloud providers, financial institutions, and technology companies worldwide.

Job Description

• Plan and implement EHS programs, procedures, audits, and awareness activities
• Manage ISO 45001 and BizSafe certifications, including audit tracking and closure
• Act as the EHS subject matter expert for projects and operations
• Conduct site walkdowns, inspections, and observations; issue reports and follow through until closure
• Oversee incident and near-miss reporting and investigations according to company standards
• Review incident reports and support investigations for serious cases when required
• Review risk assessments, safe work procedures, competencies, and permits for high-risk work
• Monitor project works to ensure compliance with company standards, regulations, and legal requirements
• Work closely with project teams to ensure proper implementation of safety management systems
• Support compliance audits and ensure timely closure of findings
• Coordinate with project teams and contractors to ensure work is properly planned and carried out safely
• Attend EHS meetings and prepare minutes when required
• Support additional EHS tasks assigned by the Country EHS Manager

The Successful Applicant

• Degree or diploma in Engineering or related field
• At least 5 years of EHS management experience
• Experience in data centres, facilities, or manufacturing is an advantage
• Minimum 5 years post-WSHO registration with contractor management experience in construction, A&A, or fit-out works
• Registered Workplace Safety and Health Officer (WSHO) with MOM
• ECO certification (NEA) preferred
• Fire Safety Manager certification (SCDF) preferred
• ISO 45001 Lead Auditor certification preferred
• Strong communication and interpersonal skills
• Good problem-solving and analytical ability
• Solid EHS technical knowledge and Microsoft Office skills

What's on Offer

• Opportunity to work in a well-established technology and telecoms organisation.
• Stable, permanent role based in Singapore with room for career progression.

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-022026-6946364

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N  

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.

• Be pro-active in day to day operations for Call Centre

• Ensuring emails are responded in a timely manner

• Agree on and implement actions to make improvements to both internal and external customer service.

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related department.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Ensure that we provide on time wake-up call services for hotel guests.

• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Record all equipment and be familiar with the system and functions.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Plan and coordinate with the team, ensure adequate resources are available.

• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.

• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.

• Ensure handovers information to the next shift.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.

• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.

• Be aware of potential highs and lows in the business.

• Complete regular financial and operating reports, as required or requested by the Front Office Manager.

• Follow company control procedures, controlling costs without compromising standards.

• Keep self-up to date and Introduce appropriate product knowledge courses to the team.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and comply with IHG standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures

What we need from you

• A minimum qualification of O levels of equivalent

• At least 3 years of experience in the a supervisory level, including management experience 

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Locations: Paya Lebar OR Greenwich (p/up at Kovan, Serangoon, Woodlands, Tampines)

Greenwich (headcount 45-50)

830am - 6pm (Mon - Fri)

230pm-12mid night shift if required as line is running on 24/7 (not exceeding 5x in a month)

Paya Lebar

830am - 6pm (Mon - Fri)

Responsibilities

•                   Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

•                   Foster a workplace that helps the team thrive.

•                   Actively engage and support the development of your team to ensure better performance and succession planning.

•                   Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

•                   Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

•                   Contribute to the design and implementation of change requests which impact the contact centre.

•                   Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

•                   Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

•                   Identify and instill best practice, processes and systems and drive continuous improvement environment.

•                   Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

•                   Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

•                   Diploma/ Degree in any field with supervisory experience in contact centre
•                   Prior experience in BPO setting is required

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities

• Develop and execute account strategies to drive revenue growth and strengthen long-term customer partnerships

• Act as the primary point of contact for assigned key accounts, ensuring high levels of engagement and satisfaction

• Build strong, consultative relationships with key stakeholders including consultants, data center owners, and decision-makers

• Identify customer pain points and collaborate internally to deliver tailored technical and commercial solutions

• Manage and track sales pipeline, account performance, and key business metrics

• Promote and position chiller, CDU, FWU, and controls solutions to data center consultants and end-users

• Support tender activities, including bid submissions, specification reviews, project scoping, and value engineering proposals

• Drive contract negotiations, renewals, and periodic business reviews with clients

• Coordinate cross-functionally with sales, engineering, service, operations, and finance teams to ensure successful project delivery

• Deliver technical presentations, product briefings, and “lunch & learn” sessions to consultants and end-users

• Maintain strong awareness of industry trends, competitor landscape, and data center developments

• Support competitive positioning and go-to-market strategies for the company’s data center solutions portfolio

• Prepare sales forecasts, reports, and strategic insights for management

Requirements

• Degree in Mechanical / Electrical Engineering or equivalent

• Minimum 3 years of experience in account management, sales, or customer-facing roles within HVAC / data center / building services industry

• Proven experience in solution selling to consultants, contractors, or end-users

• Strong communication, negotiation, and presentation skills

• Ability to manage multiple complex accounts and projects simultaneously

• Experience working cross-functionally with engineering, service, and commercial teams

• Familiarity with data center cooling solutions (e.g. chiller, liquid cooling, controls) is a strong advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981