Total 4 job vacancies by Yochi Asia Pte. Ltd.

Role Purpose

The Yo-Chi Team Leader is responsible for creating great customer experiences by managing and leading all team members on shift to achieve daily goals and objectives. Their role involves overseeing food preparation, quality and presentation, demonstrating great customer service and ensuring the venue is always clean. Other responsibilities include opening and closing the venue, admin tasks and acting as a point of contact for suppliers and customers.

Roles and Responsibilities

• Address any customer concerns or issues with professionalism and care
• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Communicate effectively with team members and other leaders, escalating any matters that require support
• Ensure all food products are prepared to adhere to the respective operational procedures
• Lead by example, demonstrating the standards of care and customer service that are expected of the team
• Record and act upon any identified hazards in the venue
• Ensure team member breaks are assigned within a compliant timeframe

Role Purpose

The Yo-Chi Team Member is responsible for creating great customer experiences in the venue, with responsibilities including food preparation, maintaining food quality and presentation, providing excellent customer service, venue presentation and cleanliness.

Roles and Responsibilities

• Ensure every customer is made to feel welcome, with genuine positive customer service
• Address any customer concerns or issues with professionalism and care
• Communicate effectively with other team members and leaders, escalating any matters that require support
• Prepare all food products and packaging adhering to the respective operational procedures
• Adhere to all Yo-Chi policies and procedures, and complete required training modules
• Perform all operational duties as required by your direct leader

Job Scope

The Yo-Chi Venue Leader is responsible for creating great customer experiences by running a seamless venue operation.This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and full accountability to achieve commercial results.

Roles and Responsibilities

• Model ideal customer service standards and ensures every team member is committed to doing the same
• Deliver serviced-based training and coaching for Team Members and other venue leaders as required
• Manage all food inventory to maximise sales and profitability
• Drive a high level of product knowledge among the team through training
• Manage and lead all team members through the entire employment lifecycle
• Recruit and onboard new team members as required
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills
• Implement performance management plans with underperforming team members as required
• Work with the operations team on venue business planning, including local marketing and Communi-Chi

Role Purpose

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team