Total 7 job vacancies by Walking On Sunshine Pte. Ltd.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

We're looking for an enthusiastic Hair Assistant who’s ready to launch their career in a space that celebrates learning, experimentation, and style. This is your chance to grow under the guidance of top stylists and be part of a community where creativity is contagious.

DUTIES AND RESPONSIBILITIES:

• Assist stylists with shampooing, blow-drying, prepping hair for treatments, and applying products.
• Maintain cleanliness and sanitation of tools, equipment, and the salon area.
• Welcome clients and ensure they feel comfortable, relaxed, and well cared for.
• Prepare workstations and stock up supplies ahead of appointments.
• Learn and support coloring, toning, and other techniques under supervision.
• Support team with laundry, towel management, and general salon upkeep.

QUALIFICATIONS:

• Friendly, eager to learn, and passionate about hair, fashion, and aesthetics.
• A recent hair school graduate or someone considering a career in hairstyling.
• Excellent hygiene, attention to detail, and teamwork skills.
• Able to take initiative and thrive in a fast-paced, client-focused environment.
• Ability to work flexible hours, including weekends and holidays.

KEY DELIVERABLES:

• Demonstrate visible progress in foundational hair skills month by month.
• Ensure clients are welcomed, seated, and comfortable
• Ensure all tools are sterilized and stored correctly after each use.
• Provide accurate and timely prep work for stylists (e.g. mixing color, sectioning hair, blow-drying under supervision).
• Stay alert to stylists' needs and proactively assist to minimize downtime.
• Follow all health and safety protocols related to chemical services and sanitation.

BENEFITS OF THE ROLE:

• On-the-Job Training with a clear growth pathway to Stylist
• Mentorship from senior stylists and exposure to cutting-edge hair trends
• Competitive pay with tiered commissions and bonuses.
• A modern, high-end salon environment with premium tools and products
• Regular team workshops and product knowledge sessions
• Employee discounts & Vouchers Annual Leave
• Annual Bonus

ABOUT US:

Bada Hair Salon – Jeju-inspired Korean Salon in Singapore: the most wonderfully relaxing beauty lounge.

Bada in Korean is sea, which stems from our stylist’s limitless creativity and innovative ideas. Our endless connections with industry experts around the world ensure the continual growth and opportunities of our hair stylists.

If you are a passionate and eager individual looking to start or grow your career in the beauty industry, we would love to hear from you! Send us your resume and/or portfolio today and let your journey towards hairstyling greatness begin!

You may visit our website to learn more about us: https://initia.sg/

Bada Hair Salon is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Step Into the World of Hair Artistry

APPLY NOW!

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

As a Scalp Therapist, you’ll play a vital role in restoring balance, promoting healthy hair growth, and delivering deeply rejuvenating head spa treatments that go far beyond the surface. You’ll be part of a creative and holistic studio where your work helps people reconnect with themselves, one session at a time.

DUTIES AND RESPONSIBILITIES:

• Perform advanced hair spa and results-driven scalp treatments including deep cleansing, exfoliation, steam therapy, massage, and hydration protocols.
• Conduct in-depth scalp and hair assessments, identifying conditions and recommending customized solutions
• Track client progress and tailor treatment plans to ongoing needs.
• Educate clients on scalp care practices and retail products that support home wellness.
• Ensure treatment room hygiene, equipment readiness, and a serene ambiance at all times.
• Collaborate with stylists to create integrated scalp + hair experiences.
• Ensure an exceptional client experience by providing personalized, relaxing, and results-driven treatments
• Stay updated on the latest scalp and hair wellness innovations, treatment techniques, and product knowledge
• Support the salon in driving treatment sales, retail product recommendations, and client retention initiatives
• Contribute to service improvements and innovative treatment offerings to enhance salon competitiveness

QUALIFICATIONS:

• Diploma or certificate in beauty therapy, massage, scalp treatment, or equivalent (training in Japanese or Korean scalp methods is a plus).
• Skilled in touch-based techniques with a passion for wellness and aesthetics.
• Friendly, calm, and empathetic approach to client care.
• Knowledge of scalp conditions, hair health basics, and treatment customization.
• Attention to hygiene, detail, and atmosphere.
• Ability to work flexible hours, including weekends and holidays.

KEY DELIVERABLES:

• Deliver services in accordance with brand protocols and timing standards.
• Provide accurate scalp diagnoses and explain treatment rationale clearly to clients
• Keep treatment rooms clean, organized, and aligned with brand aesthetic daily
• Encourage repeat bookings and build client loyalty with thoughtful follow-ups
• Keep up with trends in scalp care, wellness ingredients, and holistic therapy
• Coordinate smoothly with stylists to enhance integrated hair + scalp experiences

WHY APPLY?

• Professional training in scalp wellness, massage, and head spa techniques
• Base salary + attractive commissions on treatments and product sales.
• A tranquil, design-forward studio environment rooted in creativity and self-care
• Growth opportunities into Senior Therapist or Head Spa roles
• Employee discounts & Vouchers Annual Leave
• Annual Bonus

ABOUT US:

Walking on Sunshine: Singapore and Malaysia’s premier garden-themed salon and café, where beauty meets bliss. Experience excellence in beauty amidst lush greenery. We specialize in Korean hairstyling and luxurious spa treatments. Step into our cozy retreat for a rejuvenating experience, where clients find solace and our team thrives in a dynamic environment.

If you are a passionate and skilled Scalp Consultant looking to advance your career in a supportive and innovative environment, we would love to hear from you! Send us your resume today and let your journey towards scalp care beauty greatness begin!

You may visit our website to learn more about us: https://initia.sg/

Walking on Sunshine is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

APPLY NOW!