Total 2 job vacancies by Votec Consulting Pte. Ltd.

Responsibilities

• Implement and configure SPM modules including Project Portfolio Management (PPM), Demand Management, Resource Management, Agile Development, and Financial Planning.
• Customize project templates, scoring models, and portfolio dashboards.
• Design scalable technical architectures following ServiceNow best practices.
• Integrate SPM with tools like JIRA, MS Project, SAP, and other ServiceNow modules (ITSM, APM, CMDB).
• Automate workflows using Flow Designer and IntegrationHub.
• Enable strategic alignment through OKRs, KPIs, and investment planning.

Required Skills:

• 4+ years experience with ITSM platforms (ServiceNow preferred).
• Experience with GenAI tools (LLMs) and RPA frameworks (UiPath, Blue Prism).
• Understanding of Agentic AI principles: Perceive, Reason, Act, and Learn.

Key Requirements Across All Roles:

• Tools: ServiceNow (ITSM, ITOM, SPM, IRM, TPRM), Now Assist/GenAI, UiPath.
• Core Concepts: Agentic AI, Generative AI (LLMs), Robotic Process Automation (RPA), AIOps, Configuration Management Database (CMDB).
• Focus: Autonomous operations, improved productivity, reduced MTTR (Mean Time to Resolution), and risk mitigation.

Responsibilities -

• Design, develop, and implement ServiceNow ITOM and IRM modules with a focus on Discovery, Service Mapping.
• Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources.
• Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows.
• Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits.
• Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules.
• Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles.
• Mentor junior developers and share technical expertise within the delivery team.
• Produce and maintain comprehensive technical documentation and implementation roadmaps.
• Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement.

Requirements: Experience: 5–8 years of hands-on ServiceNow development with a proven recording ITOM, IRM, Discovery, Service Mapping, and CMDB project delivery.

Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).

Technical Skills:

• Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations.
• Understanding of cloud, on-premise, and hybrid infrastructure.
• Strong grasp of ITIL and configuration management best practices.