Responsibilities:
1.
Act as customers’ representative. Operate as the lead point of contact for any
and all matters specific to the customers
2.
Managing a portfolio of accounts and utilizes
account management process to identify key customers and to develop specific
action plans to grow identified accounts
3. Identifies
potential options that would be required to meet customer needs and work
closely with Technical Support Team to make those options available to
customers
4. Identifies
potential opportunities with existing and new customers and update customers on
Service Valued Added Offering
5. Identify
sales opportunities, elaborate proposals and coordinate other processes to
ensure high level of customer satisfaction to build and maintain strong,
long-lasting customer relationships
6. Encourage
customer growth and loyalty to the company through continuous support and
customer assistance.
7. Resolves
customer complaints by investigating problems with internal stakeholders;
develops, evaluates, and discusses possible solutions internally and make
recommendation to customers.
8.
Organize regular Service Reviews with
customers and Ops team on hot jobs and critical issues.
9. Understand
customers / Vertical Market Needs and determines pricing and selling
strategies.
10.
Prepares and reviews contract terms and
conditions
11.
Presents the proposal to the customer.
12. Provides
marketplace feedback, including competitive information, customer expectations,
industry trends, etc.
13. Other
relevant duties as assigned
Requirements:
1. Bachelor's degree in engineering with at
least 2 years’ relevant sales experience
2. Knowledge in HVAC system, Chiller Plant,
Airside, Energy Services and Building Services will be an added advantage.
3. Ability to read, analyze, and interpret
engineering documents. Ability to
respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence,
and memos.
4.
Ability to define problems,
collect data, establish facts, and draw valid conclusions.
5.
Driven to delight the customer
with options/offerings to meet their needs.
6. Is willing to learn new options/offerings
and upgrade their skillset to better serve customers
