ABOUT THE ROLE
Toko Warisan is strengthening our backend operations to support our growing retail and e-commerce channels across Singapore. We are looking for a Coldroom Assistant (Fulfilment & Operations) to be based at our coldroom/warehouse facility.
This role focuses on handling frozen inventory, preparing online orders, and fulfilling outlet stock requirements, ensuring all orders are processed accurately, efficiently, and in a timely manner.
This is a hands-on and structured role, ideal for individuals who are comfortable working in a coldroom environment and take pride in maintaining smooth operational flow.
KEY RESPONSIBILITIES
Coldroom & Fulfilment Operations
• Picking, packing, and preparing online (e-commerce) orders accurately and on time
• Fulfilling and preparing outlet replenishment orders for scheduled deliveries
• Ensuring all items picked match order requirements (quantity, product type, condition)
• Packing goods securely to maintain product quality, especially frozen items
Inventory & Stock Handling
• Receiving incoming goods, conducting physical checks, and verifying quantities
• Organising and storing inventory according to FIFO (First-In-First-Out) practices
• Performing stock replenishment, expiry checks, and basic stock-taking
• Reporting discrepancies, damages, or low stock to the supervisor
Coldroom Management
• Maintaining cleanliness, hygiene, and organisation within the coldroom
• Ensuring proper handling of frozen products to maintain quality and compliance
• Following safety procedures when working in cold storage conditions
Online Operations Support
• Ensuring all online orders are processed within the required timeline
• Coordinating with the e-commerce team on order status, shortages, or issues
• Supporting smooth daily operations for order fulfilment and dispatch readiness
General Duties
• Supporting overall warehouse/coldroom operations when required
• Assisting team members to ensure daily fulfilment targets are met
• Any other duties assigned by the Operations or Warehouse Supervisor
WHO WE ARE LOOKING FOR
• Physically fit and able to lift up to 15kg
• Comfortable working in a coldroom/freezer environment
• Responsible, reliable, and detail-oriented
• Able to work independently and as part of a team
• Good time management and able to meet daily fulfilment timelines
• Willing to work overtime when required
REQUIREMENTS
• Minimum 1–2 years of experience in warehouse, logistics, or fulfilment operations preferred
• Experience in e-commerce order fulfilment is an advantage
• Secondary education and above
• Basic understanding of inventory handling (FIFO, stock control)
GOOD TO HAVE
• Experience handling frozen or cold storage products
• Familiarity with Warehouse Management Systems (WMS) or basic MS Office
• Prior experience in retail fulfilment or grocery operations
WHY JOIN US?
• Stable role in a fast-growing retail brand
• Clear progression pathway to Senior Operations / Fulfilment roles
• Structured and process-driven working environment
