Total 20 job vacancies by Tech Grid Asia Pte. Ltd.

Responsibilities:

- Doing the 360 degree practice of recruitment including attracting clients and candidates

- Developing relationships, managing active communication with clients

- Pre-screening candidate’s CV, assessing candidate’s potential interview and prepare to forward candidate’s profile to clients

- Managing the end to end process from coordinating with client to candidate’s start date

- Developing and maintaining relations with HR team/Recruit channel partners

- Always keeping in contact with clients to get feedback of candidates

Requirements:

- Great negotiation skills

- Good command of English

- Passionate in a sales-driven / target driven working environment

where you will always learn new and different things from time to time

- Minimum 3 years of relevant experience in a past recruitment consultancy role

Responsibilities:

• Provide leadership and direction for ongoing support and service operations, ensuring high system availability and effective escalation management.
• Plan, manage, and mentor in-house service support teams, particularly in network infrastructure, to ensure compliance with service level agreements (SLAs).
• Serve as the primary escalation point for critical incidents and problem management, addressing complex technical challenges efficiently.
• Maintain clear oversight of all ongoing issues and act as the main point of contact for customers, providing timely updates on progress, action plans, timelines, and resolutions.
• Collaborate closely with vendors to ensure consistent follow-up and resolution of all reported technical issues.
• Engage with government agencies (e.g., healthcare, institutions) and lead regular meetings, including weekly and quarterly service reviews.
• This role requires someone who can confidently chair weekly and quarterly service reviews, provide executive-level updates, and translate technical complexity into clear action plans and measurable outcomes.

Requirements:

• Diploma or Degree in Information Technology, Telecommunications, Computer Engineering, or relevant IT certifications.
• Minimum 5 years of experience in an IT/IP network system integration (SI) environment.
• Hands-on technical expertise: professional certifications such as CCNP, HCIP, or CCIE will be an added advantage.
• Strong communication skills and the ability to thrive in a fast-paced environment.
• Proactive, dynamic, with strong analytical and conceptual thinking abilities.
• Strong leadership presence, stakeholder management skills, and the ability to operate in fast paced environment

EA Licence: 204C2582
EA Personnel: R2196831
Shirlin Yeo Hui Ting

Company's Overview

A leading provider of innovative digital solutions, specializing in Application Performance Monitoring (APM), IT Operations Management (ITOM), and hybrid cloud services for global enterprises. The organization is seeking a highly experienced and results-driven Presales Solutions Architect to support the technical and commercial strategy for complex and high-value bids across the region.

Key Responsibilities

• Accountable for architecture initiatives from inception to completion including but not limited to collect competitive information and give differentiated competitive solutions through the analysis of strategy and scenarios of competing pairs in competitive projects.
• Collaborate with business users to create architecture in alignment with business need
• Serve as a primary presales guide, engaging key customers speaking their language, and identifying genuine business needs to create effective opportunities
• Deliver tailored solutions aligned with customer project needs, developing strategies for product selection, testing, bidding, and configuration.
• Proactively manage technical and project risks, collaborating with product and delivery teams to ensure smooth execution and revenue realization.
• Champion the adoption of reusable architecture assets to improve efficiency
• Able to provide distill insights product requirements and defects across various segments, driving product enhancements, new projects, and key feature launches to boost competitiveness.
• Manage the production of consolidated, professional, and compelling technical solution proposal documents, including executive presentations.
• Support the Account Manager in securing local, regional, or global management approval of the proposal from a solution and technical perspective.
• Drive local and/or regional management escalation where needed, highlighting critical red flags and risks in the bid lifecycle to ensure executive awareness and timely intervention.
• Assist in contract negotiation as the lead solution representative, assessing the technical, financial, and operational impacts of customer-requested changes during the contracting process.

Technical & Domain Knowledge

• Strong and holistic understanding of technical solutions in the IT Operations and Cloud domain, including:
• Application Performance Monitoring (APM) and Observability
• IT Operations Management (ITOM), including AIOps
• Hybrid Cloud and Multi-Cloud Architectures (AWS, Azure, etc)
• Network Performance Monitoring (NPM) and related dependencies.
• Knowledge and experience in DevOps practices and Site Reliability Engineering (SRE) is a significant advantage.

Professional Competencies

• 5+ years and above experiences in IT Saas, SI related industry.
• Exceptional fluent in business communication, presentation, and negotiation skills with the ability to articulate complex technical solutions to both technical and executive audiences.
• A proactive, self-motivated, and determined attitude with a relentless focus on customer success.
• Ability to work effectively under pressure and manage multiple, competing complex tasks to completion.
• Excellent interpersonal skills and a proven ability to be a strong team player across diverse functional teams.

EA Licence: 23S1737
EA Personnel: R2196831
Shirlin Yeo Hui Ting

Role Overview

We are seeking a sophisticated and proactive Applications Manager/ Senior Manager to oversee the seamless operation of our regional/global digital ecosystem. You will lead the team responsible for maintaining our boutique POS systems, E-commerce platforms, CRM, and ERP solutions; and from time-to-time oversee ongoing projects and new initiatives.

Key Responsibilities

• System Stewardship: Lead the end-to-end support for mission-critical applications including ERP, POS etc.

• Incident Management: Act as the final escalation point for technical outages, ensuring rapid resolution with minimal disruption to boutique operations and VIP client journeys.

• Vendor Orchestration: Manage relationships with third-party software providers, ensuring SLAs are met and service quality aligns with our brand standards.

• Team Leadership: Mentor a team of support specialists and project members, fostering a culture of excellence, empathy, and technical curiosity.

• Continuous Improvement: Identify trends in support tickets to advocate for long-term system enhancements and "bug-free" seasonal launches.

• Cross-Functional Collaboration: Partner with the Retail Operations and Marketing teams to ensure digital tools empower our Sales Associates rather than hinder them.
  

Candidate Profile

• Experience: More than 8 years of experience in Applications Management, with at least 2 years in a leadership role.
  *Experience in Luxury/ Retail or Hospitality sectors will be a big advantage.

• Technical Fluency: Understanding of retail architecture (Omnichannel, Inventory Management, Payment Gateways).

• The "Luxury" Mindset: Exceptional communication skills and the ability to translate "tech-speak" into clear, calm updates for stakeholders.

• Problem Solver: A "firefighter" who also knows how to build fire-proof systems. You prioritize stability and data integrity above all.

Summary:

The Technology Division oversees the operation, maintenance, and support of critical enterprise applications and infrastructure, ensuring stability, compliance, and service reliability. The IT Infrastructure Team manages core systems including networks, servers, storage, middleware, and databases ensuring resilience, security, and high performance.

The Senior Network Engineer will handle infrastructure issues across evaluation, design, implementation, maintenance, and support, contributing to seamless and reliable IT operations.

Responsibilities:

Network Administration

• Perform network administration in a heterogeneous environment (production, DR, test) comprising of network & security equipment, telecommunication links
• Perform hardening, upgrade and enhancement on IT infrastructure components
• Monitor, assess, schedule and implement network, and product-specific security vulnerability patches
• Monitor obsolescence of IT infrastructure components (network systems)
• Monitor expiry and perform renewal of network system password and certificates
• Implement network backups operations to ensure data recoverability and business continuity
• Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery testing and component switchover exercises to ensure usability of standby and DR equipment
• 24 x 7 support is needed (shift work)

Project Management & Support

• Provide infrastructure (system & network) support to projects in accordance to the project timeline
• Manage infrastructure enhancement / upgrade projects in accordance to established project management guidelines

Incident & Problem Management 

• Provide second level network support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
• Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence

Change & Release Management

• Schedule and release network system changes to production environment in accordance to the change management process / procedures

Configuration Management

• Develop and maintain a comprehensive operating system hardware and software configuration database / library of all IT infrastructure components used in the production environment

Capacity & Performance Management

• Perform infrastructure system and network capacity monitoring and planning
• Monitor and perform performance tuning to optimize network performance

Process Management

• Implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines

Documentation

Develop and maintain technical and process documents to upkeep IT infrastructure

Requirements:

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC
• Able to support 24/7 operations

Skills and Knowledge:

• Experience in public cloud administration
• Familiar with data center operations

Professional Certifications:

Certifications in Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Check Point Certified Security Administrator Certification (CCSA), Check Point Certified Security Expert Certification (CCSE), Palo Alto Networks Certified Network Security Administrator (PCNSA), Palo Alto Networks Certified Network Security Engineer Certification (PCNSE), NSE (up to level 4) and Certified Network Defender (CND) preferred

EA Licence: 23S1737
EA Personnel: R2196831
Shirlin Yeo Hui Ting