Total 8 job vacancies by Systexasia Pte. Ltd.

JOB DESCRIPTION – DEPUTY TECHNICAL OPERATIONS MANAGER

You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Deputy Technical Operations Manager requires a blend of technical knowledge, leadership, and project management skills. The role involves overseeing the technical infrastructure, managing a team of technical professionals, ensuring system reliability and security, and continuously seeking ways to improve operational efficiency. Effective communication, problem-solving abilities, and the capacity to adapt to evolving technologies and business needs are essential for success in this position.

KEY RESPONSIBILITIES

Technical Operations Leadership:

· Oversee all technical operations within the organization, including infrastructure management, system administration, and Managed Services operations.

· Ensure the reliability, availability, and performance of technical systems and services to meet business requirements and service level agreements (SLAs).

· Monitor key performance indicators (KPIs) related to technical operations and take proactive measures to address issues and optimize performance.

Team Management and Leadership:

· Lead and manage technical teams, including system administrators, Virtualization, Storage, Backup and infrastructure support staff.

· Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.

· Set performance goals and expectations for team members and conduct regular performance evaluations.

Technical Planning and Implementation:

· Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.

· Collaborate with other departments to align technical operations with business goals and objectives.

· Identify emerging technologies and trends relevant to technical operations and develop plans for their adoption and integration.

Incident Management and Problem Resolution:

· Responsible for incident management processes to ensure timely resolution of technical issues and minimize service disruptions.

· Coordinate with technical teams to troubleshoot and resolve complex technical problems, escalating issues as needed.

· Implement preventive measures and corrective actions to address root causes of recurring incidents.

· Ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The TOM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.

Change Management and Deployment:

· Manage the planning and implementation of changes to technical systems and infrastructure, ensuring minimal disruption to operations.

· Coordinate with stakeholders to communicate changes, obtain approvals, and mitigate risks associated with changes.

Disaster Recovery (DR):

· Implement disaster recovery plans.

· Ensure regular testing and updating of DR procedures.

· Coordinate with relevant teams to ensure business continuity in the event of a disaster.

Audit and Compliance:

· Ensure compliance with industry standards and regulations.

· Conduct regular audits of systems and processes.

· Implement corrective actions based on audit findings to improve systems and processes.

Documentation and Knowledge Management:

· Establish and maintain documentation for technical systems, processes, and procedures. Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.

JOB REQUIREMENTS

• Previous experience as a Team Lead
• Strong knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers).
• Service Management or Support in a large-scale and diverse environment of incident
  management, escalation procedures and related disciplines
• Excellent leadership and people management skills
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organizational skills
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently

Qualifications:

- Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.

- Information Technology Infrastructure Library (ITIL) foundation certification

JOB DESCRIPTION

You will be part of the project implementation and maintenance support team. Your responsibilities include technical POC, low level design/workshop, project delivery, implementation, troubleshooting, testing, customer walk through, maintenance support and documentation. You are expected to work with our client’s IT department personnel to ensure projects are delivered on time on target, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast leaner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers. Your other responsibility will include technical pre-sales support to the sales team. You are expected to participate and contribute with a feasible SOW to ensure a timely and successful project implementation.

JOB REQUIREMENTS

· Degree in Computer Science/Information Technology/Engineering

· Minimum 5 years experiences implementation and administration with one or more of the following technologies:

o Citrix infrastructure

o Windows Server and its networking environment

o Microsoft Active Directory

o VMware infrastructure

o Server infrastructure

o Storage infrastructure

o VSAN/HCI

REQUIRED SKILL-SET

· System architecture including DR design experience is an advantage

· Strong knowledge in Data Centre operations, including managing Enterprise Data Centre.

· Experience on vSAN and HCI

· Able to work effectively in a team setting

· Decisive with the ability to multi-task

· Relevant technical certifications, such as Citrix, VMware, and Microsoft are preferred

· Overseas travelling may be needed and regional experience with neighbouring countries is a plus.

· Project Management

APPLY NOW

Should you be interested in this opportunity, please send your updated resume with the following details to HR@netoneasia.com at the earliest. Confidentiality is assured, and only shortlisted candidate will be notified.

§ Expected salary

§ Notice period

§ Project portfolio

JOB DESCRIPTION – IT Infrastructure Engineer (Storage & Backup Platform)

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Shall perform the following administration activities for storage and automate them to the extent possible:
• Storage Area Network
• Provide Installation, administration and maintenance support for Storage Area Networkand Enterprise Backup.
• Health check and monitoring of the storage devices.
• Integrate the storage solution’s hardware and software into the customer’s operatingenvironment and ensure full interoperability.
• Regularly update the firmware.
• Ensure comprehensive documentation of the storage solution is in place.
• Prepare test plan in consultation with the customer to ensure the solution can functionfully.
• Enterprise Backup Administration and management of Symantec or Commvaultbackup environment.
• Backup job configuration and scheduling.
• Backup server performance tuning.
• Troubleshoot any backup related.
• Capacity planning for tape libraries and backup servers.
• Perform Disaster Recovery (DR) for all the critical systems and ensure successfulrebuild of Production or DR servers after each DR should the need arise.
• Identify potential changes and system improvements for consideration andimplementation (continuous improvements)
• Create, maintain and distribute reports of progress to Technical Operations Manager.
• Any other ad-hoc tasks assigned.

JOB REQUIREMENTS

• Minimum requirements the resource(s) personnel assigned must be a certified Storage (SAN) and/or Backup Administrator in administration and troubleshooting, in a 24×7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts).
• He/she is/are expected to cover level 1 and level 2 storage related problems and must be an experienced administrator in the following technologies:
• Good knowledge of EMC, Hitachi, and Huawei storage systems
• At least 5 years of relevant working experience in infrastructure support is required forthis position
• Soft Skills:
• - Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
• - Good problem solving and logic skills
• - Good communication skills (verbal and written) in English
• - Excellent customer management skills

Qualifications:

• - Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• - Information Technology Infrastructure Library (ITIL) foundation certification

1) Plan, coordinate, and execute the deployment of virtual environments using Citrix Virtual Apps and Desktops, NetScaler, VMware Horizon, and Azure Virtual Desktop. Knowing all the technology mentioned above are a plus.

2) Ensure seamless integration and deployment of Windows client and server operating systems.

3) Knowledge of virtual environments using vSphere, Nutanix, and Hyper-V hypervisor and cloud platform. E.g. Azure, Aws etc.

4) Implement and manage deployment processes for system services such as Active Directory, DHCP, DNS, failover clusters, file servers, and Certificate Authority.

5) Configure and manage deployment environments to ensure optimal performance and security.

6) Develop and maintain PowerShell scripts to automate deployment, configuration, and management tasks.

7) Utilize automation tools to streamline deployment processes and ensure consistency.

8) Analyse and improve functionality related to user experience.

9) Implement best practices for performance tuning and optimization of virtual environments.

10) Maintain detailed documentation of deployment configurations, processes, and procedures.

11) Monitor deployment processes and environments to identify and resolve issues promptly.

12) Perform post-deployment validation to ensure systems are functioning as expected.

13) Work closely with development, operations, and security teams to ensure successful deployments.

14) Communicate deployment status, issues, and resolutions to stakeholders.

15) Develop and maintain automation scripts to streamline deployment processes is a plus.

16) Utilize tools such as PowerShell, Ansible etc to automate repetitive tasks and ensure consistency is a plus.

· Proven experience with Citrix Virtual Apps and Desktops, NetScaler, VMware Horizon, and Azure Virtual Desktop. Knowing all the technology mentioned above are a plus.

· Strong knowledge of Windows client and server operating systems and Group Policy Objects (GPO), Active Directory, DHCP, DNS, failover clusters, file servers, and Certificate Authority.

· Hands-on experience with user experience optimization and performance tuning.

· Proficiency in PowerShell scripting for automation.

· Excellent troubleshooting and problem-solving skills.

· Strong communication and teamwork abilities.

Relevant certifications (e.g., Citrix Certified Professional, VMware Certified Professional, Microsoft Certified: Azure Solutions Architect) are a plus.

We are looking for an experienced IT Project Manager who will be responsible for managing and delivering IT projects for our key accounts. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a proven track record of successfully managing complex IT projects from initiation to completion. The IT Project Manager will work closely with clients, internal teams, and external vendors to ensure projects are delivered on time, within scope, and within budget.

Functions/Responsibilities:

• Serve as the primary point of contact for key account clients, understanding their IT needs and requirements.
• Develop and maintain strong relationships with key stakeholders, including clients, internal teams, and external vendors.
• Lead project planning, including defining project scope, goals, and deliverables in collaboration with clients and internal teams.
• Create detailed project plans, schedules, and budgets, and track progress against established milestones.
• Coordinate resources, both internal and external, to ensure timely project delivery.
• Manage project risks and issues, and implement mitigation strategies as needed.
• Monitor project performance and provide regular updates to clients and internal stakeholders.
• Facilitate effective communication and collaboration among project team members.
• Ensure adherence to project management best practices, processes, and methodologies.
• Drive continuous improvement by identifying opportunities to streamline processes and enhance project delivery efficiency.
• Identifies and mitigates technical risks, ensuring the technical integrity of the project.
• Acts as a bridge between technical and non-technical stakeholders, translating technical concepts into understandable terms.
• Ensures the technical quality of deliverables, including adherence to technical standards and best practices.

Performance Requirements:

• Proven experience (5-8 years) in IT project management, preferably within a client-facing role.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Experience working with cross-functional teams and external stakeholders.
• Strong problem-solving and decision-making abilities.
• Knowledge of IT infrastructure, systems, and software development lifecycle is desirable.
• Ability to solve complex technical problems.
• Ability to travel occasionally for client meetings and project-related activities.

Education or Qualification:

• At least a bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 5-8 years of proven experience in IT project management, preferably within a client-facing role.
• PMP, PRINCE2, or other project management certifications are a plus.

· Plan, coordinate, and execute the deployment of virtual environments using vSphere, Nutanix, and Hyper-V.

· Ensure seamless integration and deployment of network switches, firewalls, and storage solutions.

· Implement and manage deployment processes for system services such as Active Directory, DHCP, DNS, failover clusters, file servers, and Certificate Authority.

· Configure and manage deployment environments to ensure optimal performance and security.

· Maintain detailed documentation of deployment configurations, processes, and procedures.

· Monitor deployment processes and environments to identify and resolve issues promptly.

· Perform post-deployment validation to ensure systems are functioning as expected.

· Work closely with development, operations, and security teams to ensure successful deployments.

· Communicate deployment status, issues, and resolutions to stakeholders.

· Develop and maintain automation scripts to streamline deployment processes is a plus.

· Utilize tools such as PowerShell, Ansible etc to automate repetitive tasks and ensure consistency is a plus.

· Proven experience with hypervisors (vSphere, Nutanix, Hyper-V) and deployment processes.

· Strong knowledge of network switches, firewalls, and storage solutions.

· Hands-on experience with system services such as Active Directory, DHCP, DNS, failover clusters, file servers, and Certificate Authority.

· Proficiency in automation and scripting tools (e.g., PowerShell, Ansible).

· Excellent troubleshooting and problem-solving skills.

· Strong communication and teamwork abilities.

Relevant certifications (e.g., VMware Certified Professional, Microsoft Certified: Azure Solutions Architect, Nutanix) are a plus.

You will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.

An SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs’ oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are satisfied and the most efficient resources and methods are used.

KEY RESPONSIBILITIES

• To manage the overall activities of the whole Services support team, schedules the activities and staff rosters, provides instructions and reports to The Company on a regular basis and highlights critical issues requiring The Company’s decision.
• To provide an overall control layer to the delivery of the Managed Service, ensuring that the ITIL based processes and procedures are agreed & adhered to within the scope of the service. The SDM also acts as the single point of contact for the service, allowing the Customer access to information and actions regarding service activities.
• The SDM shall work with any external project teams which may be engaged by The Company from time to time for any adhoc projects for the purpose of ensuring operations continuing to be smooth and process and systems documentations to be updated if necessary.
• The SDM will own the service provision and provide a primary point of contact to the Customer for all service-related issues.
• The SDM will drive implementation and on-going adherence to the ITIL processes, including customer service improvements.
• The SDM will manage service delivery to ensure the maintenance of a fully functional, reliable, and secure IT environment, and continuous service improvement within the scope defined in the services above.
• The SDM will ensure a co-ordinated approach is taken to the delivery of all services including the management of interdependencies and risks.
• The SDM will ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The SDM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.
• The SDM will perform management of change to the assigned live environments while maintaining the accuracy of associated systems documentation.
• The SDM will Report on service delivery through the provision of monthly service review reports and incident reports as agreed.
• The SDM will provide advice and guidance on any matters relating to The Company IT environment.
• The SDM will Maintain satisfaction with the service delivered to the user community and the business. This will include the management of complaints and acting as an escalation point when appropriate.
• The SDM will ensure a shared process and procedure documentation is maintained, either in a service Operations Handbook or in Knowledge Base articles. These will be shared documents between The Company and The Supplier. The SDM will be responsible for ensure the documentations completeness, accuracy and in a timely manner.

JOB REQUIREMENTS

• Able to demonstrate the ability to undertake the above responsibilities
• A passion for Service Improvement
• Experienced Service Management professional
• ITIL Qualified
• Previous experience as a Team Lead or demonstrable experience in leading virtual teams
• Experience of managing 3rd parties and 3rd party delivered services
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritise and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks

Qualifications:

• Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

Functions/Responsibilities:

· Monitor condition of server, apps and security measures

· Identify, log and resolve technical problems of the scope (Incident Management)

· Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)

· Respond to site to troubleshoot, diagnose and rectify faults

· Liaise and coordinate the recovery of systems

· Identify potential changes and system improvements for consideration and implementation (continuous improvements)

· Create, maintain and distribute reports of progress to service delivery manager.

· Any other ad-hoc tasks assigned

Performance Requirements:

· Good knowledge of windows operating systems, Clusters, NLB, or UNIX

· Good knowledge of OS Provision, hardening and patching.

· Good knowledge of Solarwinds, Manage Engine.

· Good knowledge of AV solution such as Symantec.

· BMC Control-M

· Good server experiences like AD administration & basic networking experiences

At least 3 years of relevant working experience in infrastructure support is required for this position.

Soft Skills:

· Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.

· Good problem solving and logic skills

· Good communication skills (verbal and written) in English

· Excellent customer management skills

Fluency in English.

Education or Qualification:

· Diploma or Bachelor Degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.

Information Technology Infrastructure Library (ITIL) foundation certification