Job Summary
Supervise and lead daily cleaning operations, managing a team of 10–12 cleaners to ensure efficient scheduling, attendance, customer service, and supply management.
Responsibilities
- Supervise and manage daily cleaning operations to maintain high standards of cleanliness and efficiency
- Lead and coordinate a team of 10–12 cleaners to achieve operational goals and maintain team performance
- Create and maintain deployment schedules to optimize workforce allocation and meet client needs
- Track daily attendance and arrange timely replacements to ensure uninterrupted cleaning services
- Transport cleaners safely to various job sites to support operational logistics
- Manage attendance records and timesheets accurately for payroll and compliance purposes
- Handle customer feedback and complaints professionally to maintain client satisfaction and service quality
- Oversee inventory levels and order cleaning supplies and equipment to ensure availability and cost control
- Provide training, support, and discipline to cleaners to enhance skills, compliance, and team cohesion
- Respond promptly to emergencies or schedule changes to minimize service disruptions
Preferred competencies and qualifications
- Bilingual communication skills in English and Mandarin to facilitate effective interaction with team members and clients
