Total 20 job vacancies by Singapore Life Ltd.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers coantrol over their financial wellbeing at every stage of their lives. 

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.  

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability. 

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities:

·         Lead/ Contribute to the technical delivery of assigned tasks / projects.

·         Building relationships with Product Owners, other Engineering team members and business users across the organization. Being able to engage and articulate the technical solution across team is critical to this role.

·         Contributes to the overall Policy Admin System architecture and design, providing best practice guidance and patterns.

·         Maintaining knowledge and understanding of the industry verticals, critical for implementation.

·         Maintaining a complete awareness of the Insurance/Financial Industries latest updates and developments allowing you to support/suggest appropriate solution for user needs

Experience

·         Deep understanding of Life Policy administration features and functionalities

·         10+ years Insurance/Financial Industry experience with a minimum of 6 years on Life Asia/Integral Life Application development.

·         knowledge of Surrounding applications like underwriting engine, Front end / mobile applications, and workflow.

·         Good experience in omnichannel Integration

·         Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

·         Knowledge of integrating with other surrounding applications around core applications like Sales Portals, Workflow, and underwriting engines.

·         Solution-oriented and pragmatic mindset paired with strong communication skills.

·         Very good conceptual and analytical skills and a high motivation to define process automation.

·         Demonstrated ability to work in a cross functional and collaborative team environment

·         Experience in application integration middleware (e.g., MuleSoft) is an advantage.

·         Strong understanding of Agile / Iterative delivery methodology.

Education

·         Academic: Bachelor’s degree in computer science, IT or related discipline (preferred)

·         Professional Certification(s): CRM, CCM, Cloud, Agile certification (Preferred)

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities

• Effective management of escalated customer complaints in achieving fairness for the customer and operational efficiencies for the company
• Deliver MAS FAIR Dealing Outcome #5 - Financial institutions handle customer complaints in an independent, effective and prompt manner – by the efficacy and quality of complaints and dispute resolutions done.
• Turn our customer experience around positively, and in overseeing junior complaint handlers in swift resolution of disputes.
• Conduct investigations of escalated complaints by understanding our range of products offered, working with other business units, and navigating our systems to obtain policy information necessary for dispute resolutions.
• Review root causes of gaps identified and propose improvements.
• Achieve fair dealings and deliver excellent service to complainants in managing their disputes.
• Maintain our Complaint Register, ensuring all cases are followed through to proper closures with accurate documentation of all case files.
• Manage disputes at Dispute Resolution Centres.
• Participate in service improvements projects.
• Preparing management reports.
• Knowledge of all life, investment linked and health insurance products under the company.
• Knowledge of regulatory requirements for sales process, FDO, PDPA and FIDReC arbitration legal process.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities. 

Key Decisions within the Role

• Assessment of complaints (based on investigation findings performed in collaboration with relevant stakeholders) to determine if there was a valid lapse committed by us.
• Sign-off on case resolutions proposed by junior complaint handlers.
• Propose resolutions for cases handled at Dispute Resolution Centres.
• Financial authorisation limits as per the Delegation of Authority approved by the Board.

Team

• Direct accountability for 3 staff.

Requirements

Experience

• At least 4 years of experience in Customer Service.
• Good oral and written communication skills.
• Good command of English, both oral and written.
• Good customer service skills.
• Good problem-solving skills.
• Good time management skills.

Education

• Academic: Degree / diploma (preferred)

Key Stakeholders

External:

• Customers (of Singlife’s individual life & health insurance businesses) and their servicing advisers.
• Law firms engaged by our customers.
• Regulatory bodies, e.g. Monetary Authority of Singapore (MAS), Central Provident Fund Board (CPF Board), Ministry of Health (MOH) etc.
• Dispute Resolution Centres, e.g. Financial Industry Dispute Resolution Centre (FIDReC), Consumers Association of Singapore (CASE), Small Claims Tribunal (SCT) etc.

Internal:

• All relevant stakeholders involved with the complaints (e.g. Compliance, New Business, Underwriting, Claims, Policy Servicing, Premium Management, Actuarial, Products, Corporate Communications etc)

Job Description

• Manage the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.

Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

About the Role

The Assistant Manager, Finance plays a critical role in supporting the Head of Finance in overseeing the company’s financial management, reporting functions, and operational controls. The candidate will help maintain strong accounting systems, ensure compliance with regulatory standards, and drive the financial discipline needed to support the company’s growth and operational effectiveness.

In addition to core finance responsibilities, the candidate will actively contribute to finance‑related projects, including system upgrades, new general ledger implementations, process enhancements, and data analysis initiatives.

Key Appointments

• Support the Head of Finance in managing the organisation’s financial reporting, accounting records, internal controls, and budgeting frameworks designed to mitigate financial risk.
• Oversee cash management activities and support the company’s statutory requirements such as regular tax filing and financial year-end audit.
• Lead transformation initiatives, including system enhancements, process improvements, and data‑driven analysis.

Key Responsibilities

• Maintain and enforce accounting policies, procedures, and internal controls while supporting day‑to‑day finance operations.
• Manage general ledger controls, including balance sheet substantiation, and ensure the accuracy and timeliness of financial statements.
• Lead budgeting and forecasting processes, monitor performance against benchmarks, and analyse variances for management review.
• Prepare and present financial and operational metrics to support decision‑making.
• Oversee accounts payable, accounts receivable, payroll processing, bank reconciliations, and debt repayment schedules.
• Maintain the chart of accounts and ensure proper organisation of financial records.
• Strengthen controls across all accounting transactions and ensure integrity of financial systems.
• Coordinate audit preparation, liaise with external auditors, and ensure compliance with regulatory and tax filing requirements.
• Drive system enhancements, process improvements, and other finance‑related transformation initiatives.
• Provide guidance and coaching to junior team members to support capability development.

Requirements

The ideal candidate will possess:

• More than 5 years of experience in accounting, finance, or business administration, preferably with exposure to financial reporting and operational finance.
• A degree or diploma in accounting or finance.
• Progress toward a CA/CPA qualification is advantageous but not mandatory.
• Strong attention to detail, independence, and organizational discipline.
• A growth mindset, with commitment to continuous learning and professional development.
• A genuine interest in the financial advisory and investment industry.

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

We are currently seeking a high caliber professional to join our team as a VUL Development Specialist

In this role you will: 

• Support in establishing end-to-end custody management processes, including custodian onboarding, account opening, investment assets assessment, and due diligence checks.
• Maintain accurate records, reports, and documentation related to VUL new business and ongoing operations.
• Support the simplification and optimization of front-office and operational requirements to improve speed to market.
• Assist in developing and governing key operational materials, including playbooks and Standard Operating Procedures (SOPs), for both new business and ongoing operations.
• Support in training sessions for internal stakeholders on VUL processes, custody protocols, and best practices.
• Ensure all custody and operational activities comply with applicable regulatory requirements and internal policies.

To be successful you will need: 

• Working experience in life insurance, wealth management, custody operations, preferably with exposure to Variable Universal Life (VUL) products.
• Experience in processes enhancement and operational efficiencies.
• Possess basic knowledge on using Bloomberg a plus point.
• Ability to manage multiple stakeholders and projects simultaneously.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Job Description: Digital Media Marketing Manager
职位描述：数字媒体营销经理

1. Role Summary1. 角色概述

We are seeking a creative and data-driven Digital Media Marketing Manager to join our team. You will be responsible for developing and executing omni-channel digital marketing strategies aimed at increasing brand awareness, acquiring high-quality traffic, and achieving conversion goals. This role requires a deep understanding of the social media ecosystem, paid advertising optimization, and emerging content trends.
我们正在寻找一位兼具创意与数据驱动能力的数字媒体营销经理加入我们的团队。您将负责制定并执行全渠道数字营销策略，旨在提升品牌知名度、获取高质量流量并实现转化目标。该职位要求对社交媒体生态系统、付费广告优化以及新兴内容趋势有深入的理解。

2. Key Responsibilities2. 主要职责

• Strategic Planning: Formulate annual and quarterly digital marketing plans, covering SEO/SEM, social media (Instagram, TikTok, LinkedIn, Facebook), email marketing, and display advertising.
  战略规划：制定年度和季度数字营销计划，涵盖SEO/SEM、社交媒体（Instagram、TikTok、LinkedIn、Facebook）、电子邮件营销和展示广告。

• Content & Media Management: Oversee and guide the creation of digital content (graphics and video) to ensure brand consistency; manage media budgets and optimize Return on Ad Spend (ROAS).
  内容与媒体管理：监督并指导数字内容（图形和视频）的创作，以确保品牌一致性；管理媒体预算并优化广告支出回报率（ROAS）。

• Data-Driven Decision Making: Utilize tools such as Google Analytics and Meta Business Suite to monitor Key Performance Indicators (KPIs), and regularly provide analytical reports with actionable improvement recommendations.
  数据驱动决策：利用 Google Analytics 和 Meta Business Suite 等工具监控关键绩效指标（KPI），并定期提供包含可操作改进建议的分析报告。

• Leadership & Collaboration: Lead the internal creative team or manage external agencies; collaborate closely with Sales and Product departments to ensure marketing activities align with business objectives.
  领导力与协作：领导内部创意团队或管理外部代理机构；与销售和产品部门紧密协作，确保营销活动与业务目标保持一致。

• Industry Insights: Stay ahead of digital marketing trends (e.g., AI tool applications, privacy policy changes) and continuously explore new growth channels.
  行业洞察：紧跟数字营销趋势（如 AI 工具应用、隐私政策变化），并持续探索新的增长渠道。

3. Job Requirements3. 职位要求

• Education: Bachelor’s degree or higher in Marketing, Communications, Business Administration, or a related field.
  教育背景：市场营销、传播学、工商管理或相关专业的学士及以上学位。

• Work Experience: Minimum of 5 years of experience in digital marketing, including at least 2 years in a team management or project leadership role.
  工作经验：至少 5 年数字营销经验，其中至少 2 年担任团队管理或项目领导角色。

• Technical Proficiency:技术熟练度：

  • Expertise in ad platforms including Google Ads, Meta Ads Manager, and TikTok Ads.
    精通包括 Google Ads、Meta Ads Manager 和 TikTok Ads 在内的广告平台。

  • Familiarity with SEO principles and data visualization tools (e.g., Looker Studio or Tableau).
    熟悉SEO原则和数据可视化工具（如Looker Studio或Tableau）。

• Content Skills: Strong creative aesthetic and understanding of short-form video production logic. Capable of independently producing and distributing short-form videos while consistently tracking and optimizing video performance data.
  内容技能：具备出色的创意审美和对短视频制作逻辑的深刻理解。能够独立制作和分发短视频，并持续跟踪和优化视频表现数据。

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Contact Centre Operations consist of

• Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors
• Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce
• Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and Singlife accounts
• The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
• Handle customers’ enquiries, complaints and feedback across all business channels
• Handle escalated calls by new team members and outsourced contact centre
• Execute outgoing calls to contact new customers or follow-up with existing customers
• Perform any other duties or projects assigned by Manager / Team Leads

Key Responsibilities

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Education Qualifications

• Tertiary Diploma

Required Capability

• Customer obsessed and service-oriented individual with strong passion to help customers and deliver excellent service.
• Good understanding of customer journey and customers emotions at different touch points in retail insurance / financial services to be able to manage escalations.
• Great team player with willingness to support others.
• Great communicator (verbal / written) with maturity and empathy to be able to deliver consistent customer service experience.
• Fast learner to be able to pick up new skills / knowledge through training or guidance from senior team members.
• Passionate & self‐motivated individual who's willing to go the extra mile and giving suggestions / feedback / insights for any improvement that supports delivering business objectives better / faster.

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Manager, Actuarial Services.

In this role you will:

• Be part of Par & Universal Life Fund Management and Experience Studies team.
• Be responsible for supporting experience monitoring, assumption setting, and   Universal Life fund management.
• Support the monthly and quarterly delivery of management information for internal stakeholders.
• Support in ad-hoc actuarial projects and enhancement project of existing processes.
• Work with internal and external stakeholders to deliver the assigned tasks.
• Maintain documentation as per HSBC guidelines.

To be successful you will need: 

• University graduate in a relevant discipline in Actuarial Studies, with good progress in actuarial exams of an international recognized actuarial body.
• Relevant Actuarial experience, candidate with less experience will be considered for Associate position.
• Good communication skills, both written and spoken.
• Ability to work independently, interact with other departments
• Good technical, analytical and problem solving skills; Experience in SQL/Python and/or Prophet is a plus.
• Team player with good interpersonal skills and positive attitude.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Health Pricing and Portfolio Management.

In this role you will:

• Lead the pricing review for Integrated Shield Plans, Individual Health and Employee Benefits products. Ensure compliance requirements are met and accurate system implementation.
• Assist management in achieving business goals through financial assessments and efficient pricing strategies.
• Provide monitoring updates on business performance and profitability trends to senior stakeholders. This includes inflation studies, actual vs expected studies for all products, understanding the key profitability/loss drivers and providing recommendations.
• Manage data for pricing, analytical and monitoring purposes.
• Ownership of the Employee Benefits pricing tool with the objective of continuously improving it in terms of technical accuracy and efficiency.

To be successful you will need: 

• A strong sense of initiative, with the ability to learn independently and solve problems analytically.
• Attention to detail with a commitment to accuracy and quality.
• Experience with data analytics.
• Strong interpersonal and presentation skills, with a demonstrated ability to collaborate, plan, and influence outcomes across functions.
• A university graduate in Actuarial Science, Statistics, Economics, or a related discipline.
• Experience with Emblem, Excel VBA, SQL and/or Python is a bonus.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Manager, Actuarial Services.

In this role you will:

• Be part of Par & Universal Life Fund Management and Experience Studies team.
• Be responsible for supporting experience monitoring, assumption setting, and   Universal Life fund management.
• Support the monthly and quarterly delivery of management information for internal stakeholders.
• Support in ad-hoc actuarial projects and enhancement project of existing processes.
• Work with internal and external stakeholders to deliver the assigned tasks.
• Maintain documentation as per HSBC guidelines.

To be successful you will need: 

• University graduate in a relevant discipline in Actuarial Studies, with good progress in actuarial exams of an international recognized actuarial body.
• Relevant Actuarial experience, candidate with less experience will be considered for Associate position.
• Good communication skills, both written and spoken.
• Ability to work independently, interact with other departments
• Good technical, analytical and problem solving skills; Experience in SQL/Python and/or Prophet is a plus.
• Team player with good interpersonal skills and positive attitude.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Health Pricing and Portfolio Management.

In this role you will:

• Lead the pricing review for Integrated Shield Plans, Individual Health and Employee Benefits products. Ensure compliance requirements are met and accurate system implementation.
• Assist management in achieving business goals through financial assessments and efficient pricing strategies.
• Provide monitoring updates on business performance and profitability trends to senior stakeholders. This includes inflation studies, actual vs expected studies for all products, understanding the key profitability/loss drivers and providing recommendations.
• Manage data for pricing, analytical and monitoring purposes.
• Ownership of the Employee Benefits pricing tool with the objective of continuously improving it in terms of technical accuracy and efficiency.

To be successful you will need: 

• A strong sense of initiative, with the ability to learn independently and solve problems analytically.
• Attention to detail with a commitment to accuracy and quality.
• Experience with data analytics.
• Strong interpersonal and presentation skills, with a demonstrated ability to collaborate, plan, and influence outcomes across functions.
• A university graduate in Actuarial Science, Statistics, Economics, or a related discipline.
• Experience with Emblem, Excel VBA, SQL and/or Python is a bonus.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Process Improvement and Project.

In this role you will: 

• Serve as the key Subject Matter Expert (SME) for Distribution Compensation & Operations, covering core workflows, business requirements, test validation, and system implementation.
• Map and analyze current-state (“As-Is”) processes, and design future-state (“To-Be”) workflows to support target outcomes.
• Provide clear guidance to Transformation Business Analysts, IT developers, and QA teams to confirm business rules, logic, and end-to-end process intent.
• Review IT functional solutions to ensure full alignment with agreed business requirements and expected controls.
• Define, coordinate, and execute User Acceptance Testing (UAT) scenarios to ensure robust coverage of intended business outcomes and key use cases.
• Communicate system and process changes to business end-users ahead of implementation, including training materials (e.g., decks, user guides, and walkthroughs).
• Identify and recommend opportunities to enhance processes, workflows, and system usage based on delivery experience and stakeholder feedback.
• Support on ad hoc tasks and initiatives as assigned

To be successful you will need: 

• Strong Microsoft Office Skills, including Excel (Pivot Tables, Formula), Word, Visio, PowerPoint
• Experience in Distribution Compensation and Operations within the insurance industry would be a strong advantage
• Strong interpersonal skills and enjoy working in a team; with effective written and verbal communication to collaborate with a wide range of stakeholders
• Highly detail-oriented, with strong business analysis capability to ensure the accuracy and quality of deliverables.
• Demonstrates critical thinking, able to evaluate information objectively, challenge assumptions, and make sound, data-driven recommendations.
• Ability to manage multiple priorities effectively in a fast-paced environment, consistently meeting tight timelines.
• Resourceful and self-directed, with strong problem-solving skills and the ability to work independently when required.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Job Description

• Key member of IT Operations team that manages the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Manage or to be involved infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Appointments

• Oversight of Unit Linked and Life Insurance Investment accounting and reporting for Singapore Life Ltd.
• This role is the financial control role.

Key Responsibilities

1)       Financial Close

He/She is responsible for the financial close of all Investment-Linked Policy (ILP) funds. This includes the preparation of revaluation entries, trailer commission and management rebate accruals, audit fee accruals, and expense provisions from various sources.

He/She reconciles ILP assets and policy liabilities, investigates discrepancies, and resolves issues within the assigned timelines.

He/She issues trailer commission billings and management rebate invoices, and prepares accounts receivable schedules.

2)       Investment reporting

He/She is responsible for adhoc, monthly, quarterly and annual investment reporting to internal stakeholders, MAS and other regulators. Investment reports include but not limited to MAS Notice 122, MAS Notice 129, MAS Notice 133, statistics, dashboards, ESG disclosure, credit rating disclosure and investment commentaries.  

3)     Documentation of key process and controls

He/She will update key processes and controls on a quarterly basis by proactively identifying workflow improvements to minimise control weaknesses, enhance efficiency, and ensure the accuracy and integrity of fund accounting.

During inspections or reviews, he/she will act as a key support member for ILP matters, assisting internal auditors and/or the second line of defence.

4)     Audit

He/She will assist his/her reporting line for external and internal audit in relation to ILP.

5)     Adhoc tasks

To participate in ad-hoc assignments or role rotation within Investment Accounting, Fund Operations and Cash Management team.

Key Decisions within the Role

• Adhere to Financial Reporting Control Framework

Team

• Direct Report - NIL
• Team size - 3

Requirements

Experience

• Excellent problem-solving skills
• Highly motivated with ability to work independently and sometimes in a non-structured environment
• Ability to come up with “out of the box” solutions that can be presented in a structured and precise manner
• Attention to details
• Excellent communication skills, both written and verbal
• Good working knowledge of AS400, and Oracle systems
• Strong knowledge in Financial Reporting Standard (FRS) 109, MAS Notice 122, 129, 133 and 307
• Versatile and resourceful in resolving issues efficiently
• At least 1 year experience as fund accountant or auditor is preferred

Education

• Academic: Bachelor’s degree in accounting or finance (preferred)
• Professional Certification(s): NIL (preferred / mandatory)
• Complete Fit & Proper assessments successfully on an annual basis at minimum, or when other adjunct appointments are made

Key Stakeholders

External:

• Customers: NIL
• Others: Regulators in Singapore, Auditors and Vendors
• Liaison: NIL

Internal:

• All departments within Singapore Life Ltd where collaboration is required

Job Purpose 

The Executive Assistant provides administrative support to both the CEO and the CHRO of Sun Life’s High Net Worth business.

Major Accountabilities

• Provide comprehensive executive assistance tot he CEO and CHRO
• Manage calendars, correspondence, and travel arrangements
• Assist with expense management and e-signatures for leadership team
• Coordinate with global and regional teams on various initiatives
• Assist with event planning and logistics
• Handle confidential information with utmost discretion
• Perform ad-hoc duties as assigned by the CEO and CHRO
• Provide cover for EAs as necessary in Singapore

Requirements

• 5+ years of experience as an Executive Assistant, preferably in financial services
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Office Suite and travel management software
• Ability to work with sensitive information confidentially
• Knowledge of international travel requirements and visa processes