Total 2 job vacancies by Servbridge Incorporated Pte. Ltd.

As a Data Center Engineer plays a crucial role in maintaining the operational integrity of the data center by providing support in ticket resolution, hardware replacement, fiber cabling patching, and fiber testing. This position requires strong technical expertise, problem-solving skills, and a commitment to ensuring the seamless functioning of data center infrastructure. This role may require occasional lifting, physical work, and work in environments with controlled temperature and humidity. Data Center Engineers are expected to adhere to safety protocols and maintain a high level of attention to detail in all tasks.

As a Data Center Engineer is a vital part of our infrastructure support team, ensuring the continuous operation of our data center. If you are a dedicated professional with the required technical skills and a passion for maintaining high-performance data center environments, we encourage you to apply.

Job Responsibilities

- Assist customers onsite or remotely

- Rack and stack network equipment or servers as per client requirement

- Installation of fibre and UTP cables

- Inventory checking and reporting for sites

- Log and track all incidents through ITSM tool and follow the incident management process

- Support business workstations, applications and services ensuring business continuity and customer satisfaction

- Collaborate with the vendor, network infrastructure, security, compliance, and various team for project work

- Supervise vendors and perform user-acceptability checks once completed

Job Qulification

· Minimum Diploma or bachelor’s degree in a Computer Science, Information Technology or related field.

· 1-2 years of working experience.

· Proven experience in data center operations, preferably in a similar role.

· Strong knowledge of data center hardware, fiber cabling, and networking technologies.

· Certification in relevant areas, such as Cisco CCNA, CCNP, or equivalent, is a plus.

· Proficiency in troubleshooting and problem-solving in a high-pressure, fast-paced environment.

· Excellent communication and teamwork skills.

· Able to participate in an on-call rotation if necessary.

· Physical fitness for handling equipment and performing maintenance tasks.

Job Description

* To diagnose and resolve software and hardware-related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications.
* To assist all our users with any logged IT-related incident.
* To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
* To act as escalation level 2 support to the team and junior engineers.
* To escalate incidents to other support teams where necessary.
* To accurately record, update, and document requests using the ITSM system.
* To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
* To lead and manage team resources including scheduling and assignment where required.
* To maintain a high level of customer satisfaction at all times.
* To maintain a cordial and respectful relationship with the client's point of contact.

Job Requirement

* Minimum ITE/Diploma or equivalent education.
* Minimum 1-3 years experience with general desktop support.
* Relevant experience will be considered with training provided.

* Excellent verbal and written communication skills.