Total 2 job vacancies by Schellden Solutions Pte. Ltd.

Job Summary

We are seeking an experienced Manager, Enterprise Risk Management to develop and manage enterprise-wide risk programs that strengthen risk frameworks, monitor key risks, improve controls, and enhance business resilience and operational effectiveness.

Responsibilities

Enterprise Risk Management

• Maintain and enhance enterprise risk management frameworks, policies, and processes to ensure comprehensive risk coverage
• Facilitate risk identification, assessment, and mitigation across business units to reduce potential exposures
• Monitor Key Risk Indicators (KRIs), emerging risks, and control effectiveness to proactively manage risk levels
• Promote risk awareness and cultivate a strong risk culture throughout the organisation

Governance & Reporting

• Manage risk registers, issue logs, and remediation tracking to ensure timely resolution of risk issues
• Prepare dashboards, management reports, and governance presentations to inform leadership and stakeholders
• Perform trend analysis on risk data and recommend process improvements to enhance risk management effectiveness
• Ensure governance processes remain effective and aligned with industry best practices

Business Continuity & Resilience

• Support business continuity and crisis management programmes to maintain operational stability during disruptions
• Coordinate readiness exercises and recovery planning activities to test and improve resilience capabilities
• Recommend improvements to strengthen organisational resilience and response strategies

Collaboration & Delivery

• Partner with stakeholders across business and technology teams to integrate risk management into operations
• Manage multiple priorities and deliverables effectively to meet deadlines and business needs
• Communicate clearly through reports, presentations, and documentation to ensure transparency and understanding

Required competencies and certifications

• Bachelor’s degree in Business, Finance, Accountancy, IT, or related field
• 3 to 5+ years of experience in Enterprise Risk Management, Governance, Audit, Compliance, or Operational Risk
• Good knowledge of risk frameworks such as ISO 31000, COSO, NIST, or equivalent
• Strong analytical skills to evaluate risk data and trends
• Effective stakeholder management skills to engage and influence across teams
• Clear communication skills to convey risk information effectively
• Ability to work independently in a fast-paced environment

Preferred competencies and qualifications

• Certifications such as CISM, CRISC, CISSP, CIA, CPA, or equivalent
• Experience in regulated industries or large enterprise environments

We are seeking an experienced Experience Management Consultant to support internal digital and business initiatives by designing, implementing, and managing experience measurement programs. The role focuses on combining experience data (X-Data), operational data (O-Data), and behavioural data (B-Data) to generate actionable insights that improve customer, user, and employee experiences.

This position involves hands-on delivery across user research, journey mapping, survey design, analytics, dashboards, and stakeholder reporting, with strong emphasis on Qualtrics XM platform management.

Experience & Research

• Conduct user and customer research to identify needs, behaviours, pain points, and expectations

• Develop personas, customer journey maps, and experience frameworks

• Define experience success metrics and KPIs aligned to business objectives

• Perform competitor analysis and synthesize insights into clear recommendations

Qualtrics XM Platform Management

• Design, configure, and deploy surveys with advanced logic (branching, skip logic, display logic)

• Build and manage digital intercepts, Text iQ, sentiment analysis, and automated workflows

• Configure dashboards and reports for stakeholders using dynamic widgets

• Manage user access, roles, and distribution methods (anonymous links, panels, etc.)

• Ensure data accuracy, compliance, accessibility, and brand standards

Data, Reporting & Insights

• Transform collected data into meaningful insights and actionable recommendations

• Build dashboards and export data for analysis and reporting

• Continuously monitor experience metrics and recommend improvement actions

• Support data flows and integrations via APIs where required

Collaboration & Delivery

• Translate requirements into user stories and manage delivery via Jira

• Communicate clearly with stakeholders through presentations, reports, and documentation

• Work independently while collaborating with cross-functional and global teams

• Provide clear, empathetic, and timely communication to internal customers