Total 2 job vacancies by Santa Fe Relocation Services (s) Pte. Ltd.

This is a expended role due to our countinued growth. The role exists to strengthen strategic client relationships, ensure high‑quality mobility service delivery, and drive growthacross a portfolio of key corporate global and regional accounts.

Responsibilities

1. Lead and nurture strategic partnerships with key corporate clients, acting as their primary advisor onglobal mobility needs.
2. Oversee contractual obligations for service delivery to ensure consistent quality, compliance, and alignmentwith client expectations.
3. Develop and execute accountplans that support client workforce strategies and long‑term client objectives.
4. Identify opportunities to expand services, improve program performance, and enhance client satisfaction
5. Protect and grow the commercial value of eachaccount through effective portfolio management and data‑driven insights.

Principle Accountabilities

• Own the strategic relationship with a defined portfolio of key corporate clients, acting as the primary pointof contact and trusted advisor on all mobility‑related matters.
• Develop and execute account plans aligned with each client’s mobility strategy, business priorities, and globalworkforce objectives.
• Drive client retention and growth by identifying opportunities to expand service scope, introduce new solutions,and strengthen long‑term partnerships.
• Monitor client satisfaction through regular business reviews, performance reporting, and proactive issueresolution.
• Represent the client voice internally,influencing service delivery, product development, and operationalimprovements.
• Analyse program data and trends to provide insights, benchmarking, and recommendations that support clientdecision‑making.
• Ensure compliance with client policies, industry standards, and regulatory requirements across allmobility activities.
• Manage contract performance,including SLA with KPIs, pricing structures, and renewal cycles.
• Build strong stakeholder relationships with HR, talent, reward, procurement, and business leaders across client organisations.
• Facilitate strategic conversations on mobility transformation, policy design, cost optimisation, and employee experience.
• Support implementation of new programs,policy changes, or technology solutions within the client portfolio.
• Maintain accurate account documentation,including governance frameworks, communication plans, and escalation protocols.
• Promote innovation and continuous improvement,introducing best practices and emerging trends in global mobility.
• Protect and grow revenue within the assigned portfolio through upselling, cross‑selling, and contractexpansion.
• Monitor financial performance of each account, including profitability, forecasting, and billing accuracy.
• Prepare and deliver proposals, pricing updates, and renewal documentation incollaboration with commercial teams.

Scope of job (dimensions)

People

• No direct reports
• Work closely with Operational teams and SMEs toensure consistency and quality of service delivery

Financial

• Targets for client retention
• Grow assigned accounts revenueby at least 5%-12% per annual,
• Ensure account profitably with adherence tocredit terms

Others

• Adherenceto SLA and KPIs for both Client and employee satisfaction

Knowledge, experience and qualifications

• A minimum eight years ofexperience within the Global Mobility industry as a key account manager or experience in leadership roles
• Bachelor’s degree or equivalent experience
• Proven experience of clientretention, significantly increasing revenue within existing account portfolio
• Strong account planning and forecasting experience is essential
• Knowledge of CRM systems andreporting capabilities, ideally using SFDC
• Proficient in English bothwritten and speaking
• Proficient in Microsoft Officetools including Word, Excel, Powerpoint, Teams etc.
• Availability to travel internationally asrequired for attendance at client business reviews and presentations
• Good to have 5 years plus experience in a sales or commercial position in International/Global Account Development
• Other language capabilities a plus

GENERALDESCRIPTION

Santa Fe Relocation isa global mobility company specializing in managing and delivering high-qualityrelocation services worldwide. Our core competence is providing services thathelp corporations and their employees as well as individuals and their familiesto relocate and settle in new places.

Provideprofessional, timely and accurate migration advice to clients regarding visaoptions and other related immigration issues to ensure compliance. Efficientlyprepare complete and accurate applications for visa filing, in accordance withthe Santa Fe perfect Immigration process and in respect of contractual SLA’sand internal KPIs. Assist in cross promoting Santa Fe Mobility services. Toprofessionally work and share guidance with the Immigration Administrator.

KEY JOB RESPONSIBILITIES

• Provide end to end service inrelation to securing work/residence authorization for corporate clients ordirect consumers.
• Manage client expectations and provideregular and timely updates.
• Draft and prepare invoices inaccordance with client’s contractual agreement or Santa Fe KPIs, ensuring everyservice is billed as per approved pricing.
• Monitor documents expiry dates andalert client as appropriate.
• Input all necessary information inCORE & any other internal platforms (or any other data base used by thegroup to monitor and deliver Immigration services) and ensure data accuracy.
• Ensure filing/archiving of everycase as per ISO/Group requirements.
• Respond promptly and accurately toall communication and requests from applicants, corporate Mobility/HR, internalclients and Government Authorities.
• Maintain and manage theClient/Agent/Partner relationships as well as meet service level requirements.
• Ensure the service delivered isconsistent with agreed Scope of Work (SOW) and alert Client and/or Managershould the service require additional quote.
• Work closely with relevant SantaFe departments i.e. Assignment Management, Account Management, Finance teams,etc to ensure smooth service delivery.
• Develop and maintain solidrelationships with Government/Immigration authorities and obtain updatesrelated to specific cases or Policies if any changes.
• Support any team members in IMMSteam whenever required on any administration work needed such as filing, systemupdates, translation work, invoicing, reporting, etc.  
• Overall overseeing of the IMMS administrativeduties, which includes delegation of admin work including training the adminstaffs.

Education,Qualifications and Work Experience

• Tertiary Qualification in relevantdiscipline.
• Current Registration asImmigration Consultant in locations where required by Legislation
• Must have at least 1-2 years’relevant immigration experience
• Excellent computer skill, MSoffice, Outlook, etc.
• Superior English ability andfluency in local language depending on office location.
• Proven client service experience.
• The attributes and behavioursrequired for Santa Fe Values of Quality, efficiency, people, safety, respect& ethics

TechnicalKnowledge & Skills

• Good communication / negotiation /organization skills,
• Pro-active, can do attitude andteamwork, problem /conflict resolving skills
• Attention to detail.
• Ability to work to deadlines andprioritize workload.
• Experience dealing with governmentauthorities, legal vendors, corporate and individual clients.
• Sound knowledge of ImmigrationLegislation and Policies in relevant location.

BehaviouralCompetencies

• Quality – Providing outstandingservice to our clients at all times.
• Efficiency – Dealing with queriesand applications timeously
• People – Being supportive tocolleagues and clients
• Confidentiality – Understandingthat all documentation provided to us is confidential and that the clientstrust us with their personal information.
• Respect – Respecting colleaguesand clients and treating them with a personal touch so that they arecomfortable with us.
• Ethics – Working hard, maintainingintegrity and values at all time