• Overseeing overall IT function.
• Developed an IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable the smooth launch of business in all countries.
• Implemented POS, ERP, Mobile App with Loyalty CRM, Mobile ordering within 6 months, including selection of the tool, internal approvals on business case, finalization of vendor, and project implementation as per business expectations.
• Further implementations include Power BI Analytics, Kiosk ordering, third-party delivery integration with Grab, Food panda and Deliveroo.
• Responsible for 30% Loyal customer base with 120k Mobile App downloads.
• Overall, digital business contributes more than 60%
• Deployed end-to-end AI automation for customer service, achieving 80% reduction in support costs and enhanced review scores.
