Total 4 job vacancies by Pro Bono Sg

About The Role

The Assistant Manager is a core operational member of the Community Legal Services (CLS) Division, contributing across Client Services & Triage, Clinics & Intake, and Case & Volunteer Management.

The role supports seamless, high-quality service delivery to applicants, volunteers, and partner agencies, while contributing to process improvements, team supervision, and Division-wide initiatives.

Key Responsibilities

1. Client Services & Triage

• Manage frontline triage functions alongside the team, including oversight of email and telephone enquiries to ensure timely and accurate responses within service level timelines.
• Support the refinement of triage protocols, templates, and escalation pathways based on operational data and feedback.
• Participate in vulnerability assessments and contribute to the one-stop service model to ensure vulnerable clients receive appropriate and prepared support.
• Collaborate on referrals and handoff protocols to ensure smooth transitions between triage, intake, and downstream schemes.

2. Clinics & Intake

• Support the clinics pipeline, including scheduling logistics for applicants, volunteer lawyers, interpreters, and means and merits testing officers.
• Contribute to the means and merits testing process, including quality checks and consistency of assessments.
• Ensure case folders are accurately prepared ahead of clinic sessions and support improvements in case preparation systems.
• Liaise with partner organisations and clinic venues to ensure smooth operations and maintain strong working relationships.
• Provide secretariat support for the Community Legal Clinics Committee and assist with partnership audits and service quality reviews.

3. Case & Volunteer Management

• Support case assignment processes across schemes (e.g. CLAS, FJSS, AHPBS), including volunteer matching, e-blasts, and coordination with relevant stakeholders.
• Manage post-assignment administration, including discharges, reassignments, and related correspondence.
• Assist with co-payment administration, rejection notices, and appeals in coordination with the CLS Directorate.
• Support file closure processes and ensure compliance with records management requirements.

4. Reporting, Governance & Operations

• Contribute to statutory and committee reporting, including submissions to relevant authorities and internal committees.
• Provide cross-stream operational support for time-sensitive functions such as scheduling, case assignments, and clinic administration.
• Administer evening legal clinics on a rostered basis.
• Support Division-wide planning, process improvement, and policy development initiatives.

5. Team Leadership & Development

• Support the supervision and development of Senior Executive Officers and Executive Officers, including performance reviews, leave management, and training needs identification.
• Contribute to intern and volunteer onboarding and supervision frameworks to maintain service quality.

Requisite Educational Qualifications

• Degree in Law, Social Work, Public Policy,Business Administration, or related fields.

Skills& Experience

• Experience in operations, service delivery, or programme administration in a legal, nonprofit, or social service environment.
• Experience in legal aid, social services, or client-facing operations is an advantage.
• Ability to manage multiple workflows across different functional areas.
• Experience in stakeholder coordination, including external partners and volunteers.
• Strong organisational and process improvement capabilities.
• Familiarity with legal aid schemes (e.g. CLAS, FJSS, AHPBS) or community legal services ispreferred.
• Supervisory or mentoring experience is advantageous.
• Good judgment in handling escalations and complex cases.
• Strong written and verbal communication skills.

KeyAttributes

• Collaborative and team-oriented, works well across teams to deliver shared outcomes.
• Client-centric and empathetic, committed to respectful and accessible service delivery.
• Adaptable and responsive, able to manage multiple priorities in a dynamic environment.
• Organised and reliable, ensures accuracy and follow-through in a fast-paced setting.
• Values-driven, passionate about access to justice and community impact.

About The Role

The Senior ExecutiveOfficer / Assistant Manager, Volunteer Engagement supports the development and delivery of a high-quality, skills-based volunteer programme that advances access to justice.

Working closely with internal teams and external stakeholders — including legal professionals, corporates, and community organisations — the role ensures volunteers are effectively recruited, supported, and deployed to serve vulnerable and underserved communities.

Key Responsibilities

1. Volunteer Programme Management

• Coordinate and deliver volunteer programmes across multiple initiatives, ensuring smooth execution and alignment with organisational priorities.
• Manage end-to-end volunteer operations, including screening, onboarding, scheduling, deployment, and follow-through.
• Match volunteers to suitable opportunities based on skills, experience, and programme needs.
• Monitor programme performance, identify gaps or risks, and support continuous improvements.
  

2. Volunteer Recruitment & Partnerships

• Support volunteer recruitment through outreach initiatives, events, and partnerships.
• Build and maintain relationships with corporates, legal professionals, and community partners to strengthen volunteer pipelines.

3. Volunteer Engagement & Experience

• Drive initiatives to enhance volunteer engagement, satisfaction, and retention.
• Support volunteer recognition and appreciation efforts.
• Ensure volunteers have a meaningful and well-supported experience throughout their journey.

4. Data, Reporting & Administration

• Maintain accurate volunteer records, ensuring data integrity and proper documentation.
• Prepare reports and support analysis to inform decision-making and programme improvements.
• Adopt a data-driven approach to track outcomes and demonstrate impact.

5. Operations & Continuous Improvement

• Identify process gaps and recommend practical improvements to enhance programme effectiveness.
• Work closely with internal teams to ensure smooth delivery of volunteer initiatives.
• Contribute to the development and refinement of volunteer management processes and systems.

Requisite Educational Qualifications

• Degree in Marketing, Business Management, Mass Communication, Community Development, or related disciplines.

Skills & Experience

• At least 3 years of experience in volunteer management, programme coordination, or community engagement.
• Experience working with skills-based or professional volunteers is preferred.
• Strong organisational and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in programme development and volunteer resource management.
• For Assistant Manager level: experience managing programmes independently and/or guiding junior staff.
• Proficiency in Microsoft Office applications.

Key Attributes

• Organised and reliable, with the ability to manage multiple programmes effectively.
• Strong stakeholder engagement skills and ability to build lasting partnerships.
• Volunteer-centric, with a focus on delivering meaningful experiences.
• Data-driven and improvement-oriented.
• Proactive, resourceful, and solutions-focused.
• Collaborative team player with strong interpersonal skills.
• Detail-oriented with a high level of accuracy.
• Passionate about social impact and advancing access to justice.

Join Us as a CLAS Fellow

Make a meaningful difference in the lives of those who need it most.

About the Role

Pro Bono SG is inviting applications for the CLAS Fellowship 2026/2027. This is a full-time, one-year position (renewable) offering early-career lawyers a unique opportunity to work on non-capital criminal cases and support those who are most in need of legal representation.

As a CLAS Fellow, you will gain extensive exposure to both oral and written advocacy in the State and Supreme Courts. The Fellowship is designed to build strong criminal advocacy skills in a meaningful, hands-on environment.

You will be mentored by experienced CLAS Advocates and supported through a structured training programme, including free CPD-accredited courses. Fellows also benefit from access to senior members of the criminal Bar, who provide additional guidance and professional support throughout the year.

What You’ll Do

• Assess the merits of applications for legal aid.

• Act for and appear on behalf of accused persons granted aid in their criminal matters under schemes administered by PBSG.

• Conduct and attend any internal and external training sessions, including the CLAS Training Programme, as required.

• Participate in advocacy work within the legal profession to promote greater participation by lawyers in criminal legal aid/volunteer work.

• Supervise legal interns attached to one or more of Pro Bono SG’s schemes.

• Participate in Pro Bono SG’s events and other outreach-related events in the wider community to promote greater awareness of the guidance and representation schemes available.

What We’re Looking For

• Called to the Singapore bar with 0 to 3 years PQE.

• Interest in criminal law or pro bono work.

• Demonstrated commitment to serving the community.

• Strong workload management skills.

• Self-driven, resourceful, and a reliable team player.

• Able to work independently and meet tight deadlines.

• Strong interest in oral advocacy.

• Fluency in a second language.

How to Apply

Please email your detailed resume, your notice period (where applicable), and the contact information of two referees to hr@probono.sg.

In the body of your email, tell us why you're drawn to the Fellowship and what you hope to bring to the role.

Only shortlisted candidates will be contacted.

About the Role  

Pro Bono SG’s Community Legal Services (CLS) Department is at the heart of what we do and it’s  where people who need legal help are first heard, assessed, and connected to the right support.

As an Executive Officer/Senior Executive Officer in CLS,  you’ll play a key role in making sure that people who come to us for help are guided through the process with care, professionalism, and efficiency.  

This is a varied and meaningful role. On any given day, you might be reviewing a legal aid application, speaking with an applicant who’s anxious about their case, coordinating with a volunteer lawyer, or helping to run one of our legal clinics. You’ll work closely with a team of colleagues who are passionate about access to justice, and you’ll be supported by experienced supervisors and community lawyers.  

No two portfolios in CLS look exactly the same. You will be assigned responsibilities based on your strengths and team needs. 

What You’ll Do 

Applications & Case Management 

• Process legal aid and assistance applications, ensuring completeness and eligibility. 
• Conduct triage assessments and interview applicants. 
• Follow up on documents and assist with form completion. 
• Assign cases to volunteer lawyers and maintain case records. 
• Manage co-payments, appeals, correspondence, and case closures. 
• Support financial administration, reporting, and documentation. 
• Extract and analyse data for operational and grant reporting. 

Frontline Client Support 

• Handle public enquiries via phone, email, walk-ins, and digital platforms. 
• Register applicants and guide them through intake and referrals. 
• Provide clear information and direct individuals to appropriate resources. 
• Manage high volumes of interactions with empathy and professionalism. 
• Resolve service issues and escalate complex cases when necessary. 
• Maintain proper records for quality assurance. 

Legal Clinics & Coordination 

• Support the administration of legal clinics (including rostered evenings/weekends).
• Coordinate schedules, appointments, and communications. 
• Liaise with volunteer lawyers, interpreters, courts, agencies, and partners. 
• Assist with outreach activities and inter-agency coordination. 
  

Operations & Administration 

• Maintain accurate records in case management systems.
• Prepare reports, statistics, and grant documentation. 
• Provide secretariat support, including scheduling and minute-taking. 
• Assist in developing SOPs and improving processes. 

Team & Intern Support 

• Support onboarding and supervision of interns.
• Provide guidance on service delivery and professional development.
• Contribute to a collaborative team environment.

What We’re Looking For  

We’re looking for someone who cares about making a difference and is comfortable working in a fast-paced environment where no two days are the same.

The following will help you thrive in this role:  

• A Bachelor’s degree in Law, Social Work, Public Policy or other relevant disciplines.
• A genuine interest in access to justice and working with people from diverse and vulnerable backgrounds. 
• Strong communication skills and the ability to engage with empathy, patience, and professionalism. 
• Good organisational skills and attention to detail.   
• Comfortable with data, systems, and technology. 
• A team player who’s also able to work independently and take initiative.  
• Willingness to work rostered evening or weekend clinic sessions from time to time. 

Preferred (but not required)  

• Experience in social services, community work, public service, or a client-facing coordination role.       
• Familiarity with Singapore’s legal aid landscape or social support ecosystem. 
• Experience with data analysis, reporting, or grant administration.  

What We Offer  

• The opportunity to do work that directly improves access to justice for people who need it most.  
• A supportive and mission-driven team environment.
• Exposure to the legal and social service sectors, with room to grow and develop your career. 
• A varied role where you’ll build skills across programme management, stakeholder engagement, data, and operations.