Total 2 job vacancies by Oneasia Network (pte.) Ltd.

Job description:

The ideal candidate will be responsible for datacenter direct sales to key strategic customers; he or she is expected to achieve revenue target assigned by the company and maintain good customer relationship thereby growing the revenue over time. Candidates with datacenter and/ or telecommunications experiences preferred, including candidates from datacenter equipment providers.

Responsibilities:

• Develop and maintain key relationships with assigned strategic customer including developing new ones.
• Develop, execute sales strategies to achieve sales target assigned by the company.
• Support daily sales enquiries from commercial perspective and respond to RFXs including all follow-up actions to secure the deal.
• Supports sales related matters, not limited to service delivery, billing and post sales services, site visitation by customers.
• Negotiate with customers on MSA, Service Agreements and Order Forms, including working on any customer’s RFX to win the business deals.
• Liaise with internal teams to ensure the solution meet customer requirement.
• Establish and maintain excellent relationship with customers at all levels as well as to provide best-in-class customer service to strengthen customer loyalty.
• Provide sales report and formulate sales pipeline for each customer account and respective region.
• After-sales support including service performance review, process improvement.

Qualifications:

• 3 to 5 years of experience in datacenter, and/ or telecommunications market with direct sales experience. Candidates from datacenter equipment providers welcome to apply.
• Experience negotiating and selling into hyperscale customers highly desired.
• Demonstrable sales track record with a strong rolodex of referenceable customers.
• Good knowledge in datacenter colocation, network products and services in the local market context.
• Excellent teamwork skills, hardworking, self-motivated and able to work under pressure with minimal supervision.
• Good communications and presentation skills, a positive personality, mindset, and the ability to follow through with minimal supervision.
• Proficiency in English is a must and an ability to communicate in Chinese desirable with Cantonese speaking ability a strong bonus.
• Good IT knowledge (word, excel, PowerPoint, video conferencing software) required.

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ