• Perform general production duties to maintain quality and safety standards
• Operate cooking machines and prepare ingredients as per standard procedures
• Inspect raw and finished materials for quality consistency
• Maintain cleanliness and hygiene in the production area
• Follow safety, BRCGS, SFA, and company SOPs at all times
• Report and assist in resolving production issues
• Support any other ad-hoc duties as assigned
• Singaporean ONLY

Job Description

Key Account & Sales Manager

Company: Oishi Manufacturing Pte Ltd
Location: Singapore
Reporting To: Directors

About Oishi Manufacturing

Oishi Manufacturing Pte Ltd is a Singapore-based food manufacturer specializing in ice cream, gelato, soft serve premixes, bakery premixes, waffles, desserts and OEM food manufacturing solutions. The company serves leading foodservice, retail, hospitality and institutional customers across Singapore and Southeast Asia.

Position Summary

The Key Account & Sales Manager is responsible for managing strategic customer relationships, driving revenue growth, securing new business opportunities, and ensuring the successful execution of customer projects from onboarding through commercialization.

The role focuses on growing existing key accounts while identifying and developing new opportunities in foodservice, retail, hospitality, airline catering, convenience stores, chain restaurants, distributors and OEM manufacturing sectors.

Key Responsibilities

1. Key Account Management

• Manage and develop relationships with assigned key accounts.
• Serve as the primary point of contact for customers.
• Conduct regular business reviews with customers.
• Understand customer requirements and identify opportunities for product expansion.
• Ensure customer satisfaction and retention.
• Monitor customer performance, sales trends and growth opportunities.

2. Business Development & Sales

• Identify and acquire new customers for OEM manufacturing and branded products.
• Develop and execute sales strategies to achieve revenue and profitability targets.
• Build a robust sales pipeline and maintain CRM records.
• Attend industry exhibitions, networking events and customer meetings.
• Conduct market research and competitor analysis.
• Prepare sales forecasts and business plans.

3. Project Commercialisation

• Coordinate with R&D, Production, Procurement, QA and Logistics teams to ensure successful product launches.
• Manage customer onboarding and commercialization timelines.
• Follow up on product development projects and customer approvals.
• Monitor launch performance and customer feedback.

4. Pricing & Contract Management

• Prepare quotations, pricing proposals and commercial agreements.
• Negotiate pricing, supply agreements and annual contracts.
• Monitor product profitability and recommend price adjustments where required.
• Support contract renewals and customer tenders.

5. Forecasting & Demand Planning

• Obtain customer forecasts and monitor demand trends.
• Coordinate with production planning teams to ensure supply continuity.
• Manage inventory-related discussions with customers.
• Support annual budgeting and sales forecasting exercises.

6. Reporting & Administration

• Prepare weekly sales reports and pipeline updates.
• Track KPIs and account performance.
• Maintain accurate customer records and documentation.
• Provide market intelligence and competitive insights to management.

Key Performance Indicators (KPIs)

Sales Growth

• Achievement of annual sales revenue target.
• Growth of existing customer accounts.
• Gross profit contribution.

Business Development

• New customers acquired.
• New products commercialised.
• Pipeline value generated.

Customer Management

• Customer retention rate.
• Customer satisfaction.
• On-time project execution.

Financial Performance

• Account profitability.
• Collection performance.

Oishi Manufacturing Pte Ltd is a leading ice cream OEM manufacturer since 2003. oishi.com.sg

Responsibilities:

• Receive, inspect, and store raw materials and components used in the manufacturing process

• Pick, pack, and dispatch finished products according to production schedules and customer orders

• Maintain accurate inventory records and update stock levels in the warehouse management system

• Assist in the preparation and packaging of products for shipping

• Operate forklifts and other warehouse equipment to move materials and products safely

• Conduct regular inventory checks to ensure inventory accuracy

• Maintain a clean and organized warehouse environment, ensuring compliance with safety regulations

• Collaborate with production and logistics teams to ensure timely delivery of materials and products

• Report any discrepancies or damages in shipments to the warehouse supervisor

Skills:

Proficiency in MS Office

Excellent time management skills

Strong attention to detail and accuracy

Qualifications:

• High school diploma or equivalent

• Proven experience as a warehouse assistant or in a similar role within the manufacturing industry

• Minimum 2 years of experience in warehouse operations

• Forklift certification preferred

1. General cleaning tasks: maintaining cleanliness throughout the workspace.
2. Sanitization and disinfection.
3. Restroom maintenance.
4. Waste management.
5. Kitchen and break room cleaning.
6. Floor care and maintenance.
7. Specialized cleaning tasks.
8. Attention to detail.

As Singapore’s leading homegrown manufacturer of halal certified ice cream, gelato and sorbets for over 22 years, we supply a diverse range of clients with our premium products under our Oishi and Artisertz brands, or OEM. Selling both locally and internationally , OEM and catalogue products, we are committed to making sweet memories with food. We manufacture across multiple production lines which are FSSC 22000 or BRCGS certified. Our clients include large QSR chains, local and international retail brands and numerous local HORECA establishment. oishi.com.sg

The Quality Control Executive will be responsible for ensuring the safety, quality, and consistency of food products produced.

Key Responsibilities:

• Conduct regular line checks, including in-process checks, finished product sampling, and packaging inspection.
• Maintain accurate and up-to-date QC records, logs, and documentation.
• Support internal and external audits by preparing necessary documentation and records.
• Ensure all other SOPs are observed and adhered, developing new ones to enhance safety, hygiene and productivity flow.
• Assist with conducting routine inspections and monitoring of raw materials, in-process products, and finished goods.
• You are expected to maintain proper records in carrying out your role, in line with the generally accepted.
• In fulfilling your duties and responsibilities, you are expected to engage with other members of staff within the Company to ensure your tasks are completed on time and to the standard required by the Owners of the Company.

Requirements:

• Diploma/Degree in Food Science, Food Technology, or a related discipline.
• Minimum 2 years of relevant QC experience in the food manufacturing industry.
• Good knowledge of food safety standards and local regulatory requirements.
• Familiarity with FSC 22000 and BRC systems preferred.
• Detail-oriented with strong analytical and problem-solving skills.
• Able to work in a fast-paced environment and flexible with shift schedules (if applicable).
• Proficient in Microsoft Office and QC reporting tools.
• Willing to work weekends and evening shifts.
• 5.5 days work week