Total 3 job vacancies by New Life Global Pte. Ltd.

Job Descriptions

• Manage the overall operations of the branch, ensuring smooth daily workflow and excellent customer service standards.
• Lead, supervise, motivate, and develop the branch team to achieve sales targets and operational objectives.
• Monitor branch performance, including sales revenue, customer retention, productivity, and profitability.
• Conduct professional scalp and hair assessments to evaluate customers’ hair and scalp conditions.
• Provide personalized hair care consultations and recommend suitable products, treatments, and service packages.
• Ensure all treatment services are delivered professionally and consistently according to company standards.
• Handle customer inquiries, feedback, and complaints promptly to maintain high customer satisfaction.
• Follow up with customers on treatment progress and service outcomes.
• Plan staff schedules, oversee attendance, and ensure adequate manpower coverage.
• Maintain accurate customer records, treatment histories, and progress tracking.
• Promote membership programs, promotional campaigns, and new services to drive customer engagement and retention.
• Oversee inventory management, including stock ordering, replenishment, stock counts, and product control.
• Ensure compliance with hygiene, safety, operational, and company policies.
• Manage cashiering functions, daily sales reconciliation, and branch financial records.
• Coordinate with the marketing team on promotional activities, social media content creation, filming, live streaming, and marketing events.
• Train, coach, and mentor team members to improve technical skills, product knowledge, and sales performance.
• Prepare operational, inventory, and sales reports for management review.
• Support new branch openings, staff deployment, and business expansion initiatives when required.
• Perform any other duties assigned by management.

Requirements

• Minimum 2 years of experience in the hair care, scalp care, or related service industry, with at least 1 year in a supervisory or managerial role.
• Strong leadership, team management, and people development skills.
• Proven track record in achieving sales targets and driving branch performance.
• Good knowledge of scalp care treatments, hair care services, and related products.
• Excellent communication, interpersonal, consultation, and customer service skills.
• Strong problem-solving abilities and customer complaint-handling experience.
• Sales-driven, self-motivated, and customer-focused mindset.
• Proficient in branch operations, inventory management, and basic financial administration.
• Ability to work retail hours, including weekends and public holidays.
• Proficient in Microsoft Office and customer management systems is an advantage.
• Willing to attend training programs and support branch expansion or relocation when required.

Roles & Responsibilities

· Conduct professional scalp and hair analysis for customers.

· Provide personalized recommendations for hair care products and packages to customers.

· Administer comprehensive hair treatment services, including washing, massaging, applying treatment products, and blow-drying.

· Follow up with customers on the effectiveness of the hair treatments.

· Maintain the Centre's equipment, hygiene, and professional standards.

· Update customers' detailed information and treatment progress.

· Introduce customers to new promotions and membership programs at the Centre.

· Ensure the provision of all services and consultations according to customers' needs, ensuring satisfaction.

· Track customers' daily appointments, manage schedules, and prepare for upcoming appointments.

· Responsible for replenishing the Centre's inventory and keeping accurate records of incoming and outgoing goods to ensure that inventory is adequate and effectively managed.

· Responsible for performing all cashiering related duties and ensuring that all cashiering activities run smoothly and accurately.

· Actively participate in training programs organized by the company's management.

· Collaborate with the marketing department in activities such as filming, live streaming, online, and offline promotional events.

· Perform other duties assigned by the company's management/supervisor.

Requirements

· Minimum 2 years of proven work experience

· Excellent interpersonal, communication and customer service skills

· Friendly personality, self-motivated, and sales oriented

· Able commit to retail hours and workplace relocation

· Ability to perform hair dressing duties

Roles & Responsibilities

• Conduct professional scalp and hair assessments to evaluate customers’ hair and scalp conditions.
• Provide personalized hair care consultations, recommending appropriate products, treatments, and service packages tailored to individual customer needs.
• Administer comprehensive hair treatment services, including washing, massaging, application of treatment products, and professional blow-drying techniques.
• Follow up with customers to monitor the effectiveness of treatments and ensure ongoing satisfaction.
• Maintain the Centre’s equipment, hygiene, and professional operational standards.
• Maintain accurate customer records, including personal information, treatment history, and progress tracking.
• Introduce customers to promotions, membership programs, and new offerings, enhancing customer engagement and retention.
• Ensure that all services and consultations are delivered according to customer requirements, achieving high satisfaction levels.
• Manage customer schedules, track appointments, and ensure preparation for upcoming sessions.
• Oversee inventory management, including stock replenishment and accurate tracking of incoming and outgoing products, to maintain optimal inventory levels.
• Perform cash handling and cashiering duties with accuracy, ensuring smooth financial operations.
• Actively participate in training programs organized by management to enhance professional skills and service quality.
• Collaborate with the marketing team on promotional initiatives, including filming, live streaming, and online/offline marketing events.
• Perform other duties as assigned by management or supervisors.

Requirements

• Proven professional experience in hair care or salon services.
• Excellent interpersonal, communication, and customer service skills.
• Friendly, self-motivated, and sales-oriented personality.
• Willingness to commit to retail working hours and relocate if required.
• Proficient in professional hairdressing and styling techniques.
• Ability to adapt to training programs and collaborate effectively with team members.