Total 46 job vacancies by Marina Bay Sands Pte. Ltd.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Housekeeping is more than just a support function — it is the heartbeat of our guest experience. With every detail meticulously maintained, the department plays a vital role in upholding the luxury and comfort that define our brand. This programme is designed to nurture and prepare individuals through a structured development plan and hands-on experience, offering a clear pathway for those passionate about hospitality. It comprises three progressive phases —Foundation, Supervisory, and Leadership — each tailored to equip and develop ASPIRER with the skills, knowledge, and experience necessary to excel in their roles and grow professionally.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase and Rotation Exposure – Develop a strong operational foundation and an eye for excellence.

• Gain in-depth knowledge of room preparation, cleanliness standards, and guest comfort essentials. Understand how attention to detail creates exceptional experiences.
• Maintain impeccable cleanliness in guest rooms and public areas and develop an in-depth understanding and eye for details. 
• Hone the ability to respond to guest’s needs promptly and professionally, delivering personalized experiences.
• Exposure to other Housekeeping functions such as Floral, Wardrobe, Laundry, and Minibar, understanding how the teams come together to contribute to a seamless guest journey.
• Effective management of supplies and inventory.
• Gain practical experience through rotational assignments across key hotel operations functions.
• Embrace organizational culture and adhere to company policies.

Service Excellence Phase – Elevate every detail to world-class standards and create unforgettable guest experiences.

• Bring Forbes Travel Guide standards to life in every interaction, delivering luxury and precision that define world-class hospitality.
• Master advanced techniques in room inspections and quality assurance, setting benchmarks for excellence.
• Collaborate seamlessly with cross-functional teams to orchestrate flawless guest journeys from arrival to departure.
• Champion efficiency and sustainability by contributing to projects that enhance processes and reduce environmental impact.

Supervisory Exposure – Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Lead daily operations and ensure service excellence.
• Manage budget and resources strategically to optimize operational performance.
• Inspire and coach junior team members, setting the standard for excellence and leadership.
• Coordinate scheduling and conduct performance reviews to drive accountability and growth.
• Communicate effectively across departments to ensure seamless collaboration.
• Resolve escalated guest concerns with professionalism, empathy, and a focus on guest satisfaction.
• Drive innovation and implement solutions that elevate departmental efficiency and guest experience.
• Drive development projects that address operational challenges and deliver measurable impact.
• Design and deliver impactful training programmes that are tailored to a diverse workforce, fostering inclusivity and capability building.
• Contribute to a positive and collaborative work environment.

Development Outcomes

1. Operational Expertise
Gain mastery of end-to-end housekeeping operations, including luxury standards and compliance protocols.

2. Leadership Skills
Develop confidence in leading teams, managing manpower, and driving service excellence through audits and continuous improvement.

3. Guest-Centric Mindset
Anticipate guest needs, personalize experiences, and resolve concerns with empathy—transforming challenges into memorable moments.

4. Resource and Workforce Management
Learn to manage inventory, optimize scheduling, and allocate resources effectively to maintain efficiency and quality.

5. Innovation and Process Enhancement 
Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
• Collaborative, confident, and thrive in dynamic team environments
• Curious and adaptable, with a desire to learn across diverse functions
• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Excellence

• Oversee day‑to‑day F&B operations to ensure smooth and efficient service across assigned outlets.

• Implement and monitor SOPs, ensuring consistency in service quality and food presentation.

• Lead pre‑service briefings and ensure operational readiness, including manpower planning and floor allocation.

• Support the F&B Manager in analyzing operational gaps and recommending improvements.

Team Leadership & Development

• Provide on‑the‑ground guidance to Supervisors and frontline staff.

• Conduct on‑job training to uplift product knowledge, service standards, and operational skills.

• Mentor and coach team members to build capability and readiness for future roles.

• Support performance management by providing feedback to Supervisors and escalating issues where needed.

Customer Experience

• Serve as the escalation point for complex guest issues and service recovery.

• Monitor guest satisfaction scores and identify trends to improve service delivery.

• Maintain strong relationships with regular guests and VIPs to enhance loyalty.

Quality, Safety & Compliance

• Ensure full compliance with food safety, hygiene, and workplace safety standards.

• Conduct routine inspections to maintain cleanliness, equipment functionality, and adherence to policies.

• Support audits and implement corrective actions where required.

Inventory & Cost Management

• Oversee stock levels and monitor usage to minimise wastage.

• Assist with ordering, receiving, and inventory control processes.

• Support menu changes, pricing updates, and promotional launches.

Job Requirements

Education & Certification

• Diploma or equivalent in Hospitality Management or related field

Experience

• 3–5 years of F&B experience with at least 1 year in a supervisory capacity

• Knowledge of food safety and hygiene standards

Other Prerequisites

• Basic service and operational knowledge

• Have a well-groomed, professional appearance

• Willing and able to work on shifts, weekends and public holidays

• Ability to work in a fast‑paced, customer‑focused environment

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

At Marina Bay Sands, Transportation is more than moving guests — it is about creating seamless journeys and unforgettable first impressions. From the moment a guest arrives to the time they depart, our Transportation team ensures every detail is orchestrated with precision, care, and warmth. This department is the gateway to luxury hospitality, setting the tone for exceptional experiences that define our brand.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Transportation – Master the art of luxury mobility by ensuring seamless guest transfers, precise scheduling, and uncompromising safety standards for a world-class hospitality experience.

• Learn the essentials of luxury mobility — from fleet management to guest transfer logistics.

• Gain deep knowledge of limousine fleet operations, luxury vehicle features, and integrated systems that keep our service running smoothly.

• Create unforgettable journeys for VIP and high-profile guests through professional etiquette, personalized service, and attention to detail. From replenishing amenities to fulfilling special requests, you’ll ensure every ride is flawless.

• Play a key role in smooth operations by supporting scheduling and dispatch to ensure punctual, world-class service.

• Understand the importance of maintaining accurate trip logs, fuel usage records, and incident reports while mastering Limousine Integrated and Queue System procedures.

• Gain practical exposure to compliance and safety standards that underpin world-class hospitality.

Valet Services – Deliver world-class valet experiences with precision, confidence, and a commitment to innovation and safety.

• Create unforgettable first impressions by delivering premium valet experiences.

• Develop confidence and precision in vehicle handling and service etiquette.

• Drive innovation by observing and contributing to process improvements for efficiency and safety.

Airport Meet & Greet – Be the face of Marina Bay Sands by delivering warm welcomes, coordinating flawless transfers, and managing guests and VIP experiences with discretion and professionalism.

• Be the face of Marina Bay Sands — welcome guests with warmth and professionalism.

• Coordinate like a pro with transportation and concierge teams for flawless transfers.

• Handle VIP arrangements with discretion, showcasing your ability to manage high-touch experiences.

Administration and Accounts – Build strategic and analytical skills by supporting budgeting, vendor management, data-driven decisions, and process improvements that shape sustainable, world-class hospitality transportation operations.

• Gain exposure to budgeting, cost control, and vendor management.

• Learn how data drives decision-making and service excellence and turn data into decisions by assisting with P&L budgeting and reporting, scheduling and operational analysis.

• Contribute to process improvement and sustainability initiatives.

• Engage with leaders by attending departmental meetings and supporting strategic projects.

Supervisory Exposure – Gain exposure in leading teams and optimizing operations, go Above Beyond to elevate service standards and create exceptional guest experiences.

• Review manpower allocation and optimize scheduling for operational efficiency.

• Lead with confidence by conducting pre-shift briefings and sharing updates on promotions and service standards.

• Ensure world-class quality through service audits aligned with Forbes Travel Guide standards.

• Shape the guest experience by recommending initiatives that elevate service and efficiency.

• Build relationships by maintaining accurate guest profiles and responding to feedback with professionalism.

• Inspire others — mentor junior team members, facilitate learning opportunities, and foster an inclusive, positive work culture.

Development Outcomes

1. Operational Expertise

Gain in-depth insights into hospitality transportation logistics and guest mobility services.

2. Leadership Skills

Build confidence and capability in managing teams and driving service excellence.

3. Guest-Centric Mindset

Learn to anticipate and exceed guest expectations through personalized service.

4. Business Acumen

Understand financial, administrative, and resource optimization strategies.

5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Step into a dynamic career where safety, service, and strategy converge. This track equips you with hands-on experience across four critical areas —Security Operations, Event Security, Operations Control, and Business Continuity Management, preparing you to safeguard world-class experiences at Marina Bay Sands.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Security Operations

• Monitor assigned zones and ensure compliance with security protocols.
• Conduct routine patrols and inspections of guest areas and heart-of-house facilities.
• Check access control points and verify credentials for restricted areas.
• Record and report any irregularities, suspicious activities, or safety hazards.
• Support team in supervising Security Team Members in specific roles and responsibilities in Security operations.
• Respond swiftly to incidents, assist investigations, and uphold security standards.
• Ensure exceptional guest service while maintaining vigilance.
• Implement emergency procedures and support crisis response.
• Take on special assignments that broaden your operational expertise.
• Supervise the implementation of emergency procedures as outlined in the relevant Emergency Manual.

Event Security and Special Operations

• Represent Security at pre-event planning meetings for conferences and entertainment events.
• Assist in resource planning, site inspection and walks, and stakeholder briefings.
• Support contingency planning and cost management for events.
• Ensure smooth handover and flawless execution during live operations.

Security Operations Control

• Support daily operations in the Control Room — the nerve center of security.
• Monitor security systems and ensure accurate, real-time reporting.
• Vet incident reports and provide actionable insights to management.
• Liaise with internal departments and external agencies for coordinated responses.
• Maintain serviceability of control room equipment and ensure confidentiality of CCTV data.
• Analyze irregular, suspicious, or illegal activities and escalate appropriately.
• Assist in safe evacuation procedures during emergencies.
• Uphold professionalism in all communications — radio, phone, and digital.
• Take on special assignments to strengthen operational excellence.

Business Continuity Management (BCM)

• Support the development and execution of Crisis Management and BCM strategies.
• Maintain and update BCM dashboards and documentation.
• Coordinate with vendors on implementing BCM technology solutions.
• Assist in drafting emergency response plans and continuity frameworks.
• Organize and participate in drills and exercises with internal teams and government agencies.
• Provide research and analysis on security trends and risk factors.
• Manage project documentation and support end-to-end project delivery.

Development Outcomes
 

1. Operational Expertise
Gain hands-on experience in end-to-end security operations, including patrols, incident response, access control, and emergency procedures. Build proficiency in control room monitoring, surveillance systems, and compliance with regulatory standards.

2. Leadership Skills
Develop confidence in leading frontline teams, managing manpower deployment, and conducting security briefings. Learn to make quick, informed decisions under pressure while driving operational excellence and team engagement.

3. Risk and Resilience Mindset
Learn to anticipate potential threats, assess vulnerabilities, and implement preventive measures. Strengthen your ability to respond to crises with composure and ensure business continuity through structured contingency planning.

4. Business Acumen
Understand cost management in event security planning, resource optimization, and vendor coordination. Gain exposure to budgeting for security operations and learn how strategic decisions impact overall safety and guest experience.

5. Innovation and Process Enhancement
Contribute ideas to improve security systems, streamline operational workflows, and enhance emergency readiness. Drive initiatives that leverage technology and best practices to elevate safety standards in a luxury hospitality environment.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Programme Sponsorship and Compliance Requirements

For the first six months of attachment to Security Operations, ASPIRER will be required to:

• Apply for the Special Employee License from the Gambling Regulatory Authority (GRA).

• Complete mandatory training modules to obtain the Security Officer License.

Additionally, ASPIRER will be sponsored to attain the following certifications, essential for compliance and operational readiness:

1. Police Regulatory Department (PRD) Security Officer License

2. Business Continuity Certified Professional

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Embark on a transformative 24-month journey at the heart of Marina Bay Sands’ vibrant Food & Beverage world. This programme is more than a rotation — it is an immersive experience that blends operational mastery, creative innovation, and leadership development. You will work alongside Hospitality visionaries and craft exceptional dining experiences, shape the future of luxury hospitality. Every moment is an opportunity to learn, lead, and leave a lasting impression.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase

This is where your journey begins. In this phase, you will immerse yourself in the heart of hospitality — learning the art of creating memorable moments and understanding what it truly means to serve with excellence. It is about mastering the fundamentals, embracing our values, and discovering the power of genuine connection with every guest. Here, you lay the foundation for a career that transforms ordinary service into extraordinary experiences.

• Welcome guests warmly, manage reservations, and respond to requests promptly.
• Personalization — use guest names, acknowledge special occasions, and maintain guest profiles for future visits.
• Service Fundamentals — learn seating protocols, rotation plans, and create seamless dining experiences.
• Professional Presence — build confidence in communication and embraces the art of hospitality.

Skill Development Phase

Now, you move beyond the basics. This phase is about sharpening your skills, deepening your knowledge, and embracing the nuances that set world-class service apart. You will learn how to anticipate needs, personalize experiences, and turn challenges into opportunities. It is about confidence, creativity, and precision — developing the ability to deliver not just service, but unforgettable moments that guests will cherish.

• Operational Expertise — refine table setup, presentation, and handling of operating equipment.
• Service Excellence — anticipate guest needs, resolves concerns gracefully, and ensures smooth dining flow.
• Leadership in Action — begin supervising service teams, guiding consistency and quality.
• Revenue Growth — apply upselling techniques and contribute to achieving departmental goals.
• Precision & Creativity — deliver experiences that combine technical mastery with personalized touches.

Service Excellence and Supervisory Phase

This is where you will be exposed to leadership roles — to inspire teams, uphold standards, and create an environment where excellence thrives. It is about vision and influence — guiding others to achieve greatness while ensuring every detail reflects our commitment to perfection. In this phase, you become more than a service professional; you become a role model and a driving force behind exceptional guest experiences.

• Inspire and guide Captains, Service Attendants and Hosts to deliver excellence.
• Operational Oversight — coordinate staffing, review reservations, and manage special requests for flawless execution.
• Performance Management — conduct pre-shift briefings, monitor standards, and drive continuous improvement.
• Guest Satisfaction — take ownership of resolving issues and ensure every detail reflects perfection.
• Oversee training and development and foster a culture of teamwork and recognition.

Development Outcomes

1. Operational Expertise

Gain in-depth insights into end-to-end restaurant operations, from reservations and seating to service flow and quality assurance, delivering seamless dining experiences.

2. Leadership Skills

Build confidence and capability to lead diverse teams, manage service standards, and drive operational excellence in a fast-paced environment.

3. Guest-Centric Mindset

Create extraordinary moments by anticipating guest needs, personalizing interactions, and upholding luxury hospitality standards.

4. Business Acumen

Develop insight into revenue generation, upselling strategies, and cost control to contribute to overall business success.

5. Innovation and Process Enhancement

Champion initiatives that optimize workflows, embrace technology, and set new benchmarks for service excellence.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JobSummary

The Guest Services Bellman supports Airport Meet & Greet (AMG) operations by providing professional, safe, and efficient luggage assistance to arriving and departing guests at Changi Airport. The role works closely with AMG Greeters to ensure smooth and timely guest experiences while complying with safety and operational standards.

Job Responsibilities

Guest Services& Operations

·        Support AMG Greeters during guest arrivals and departures.

·        Meet AMG Greeters at the correct terminal and designated locations ahead of service time.

·        Prepare and manage luggage trolleys for daily operations.

·        Assist guests with luggage handling between terminals, vehicle, and check-in areas.

·        Safely load and unload luggage from vehicles using proper lifting techniques.

·        Remain with guests until service completion to ensure continuity.

·        Handle guest requests professionally and escalate when required.

·        Maintain clear communication with AMG Greeters and operations teams.

Safety, WSH &Risk Management

·        Comply with Workplace Safety and Health (WSH) regulations and company policies.

·        Perform manual handling tasks using approved techniques to prevent injury.

·        Remain alert in public, restricted, and high-traffic areas.

·        Report hazards, incidents, and injuries immediately.

·        Follow emergency and evacuation procedures.

Physical &Work Requirements

·        Able to stand and walk for extended periods as required for airport meet-and-greet operations

·        Ability to perform repetitive lifting and handling of luggage.

·        Comfortable working in a fast-paced airport environment.

Service Excellence & Professional Conduct

·        Deliver courteous, professional, and consistent guest service.

·        Maintain professional grooming and appearance.

·        Demonstrate teamwork, initiative, and reliability.

·        Communicate clearly with guests and colleagues.

·        Attend briefings, training, and departmental meetings.

Attendance & Punctuality

Report for duty punctually according to assigned schedules. Team members must ensure personal commuting arrangements allow for reliable and timely attendance.

Job Requirements

Education &Certification

·        Secondary education is preferred

Experience

·        At least one year of relevant guest services or hospitality experience is preferred.

Other Prerequisites

·        Strong customer service and interpersonal skills.

·        Good spoken and written English; additional languages are an advantage.

·        Ability to work independently and in a team.

·        Willingness to work rotating shifts, weekends, and public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

1. Strategic & Operational Leadership

• Provide overall leadership for all restaurant operations, ensuring consistency across every touchpoint.
• Translate the restaurant's culinary vision into a seamless guest journey across àla-carte dining and private dining rooms.
• Uphold the restaurant’s brand identity—no tablecloth dining, bespoke chinaware, precision service, and understated luxury.
• Ensure operational readiness and service excellence across major dining sections
• Forbes 5 Star Service Standards.

2. Culinary & Beverage Stewardship

• Serve as the primary operational partner to the Executive Chef, ensuring strong communication and aligned execution.
• Champion the restaurant’s wine program
• Ensure teams demonstrate deep product knowledge, cultural fluency, and confident storytelling across food, wine, and tea.

3. Guest Experience & VIP Relations

• Personally oversee experiences for high‑net‑worth gaming guests and influential regional hosts.
• Build long‑term relationships with VIP patrons, casino hosts, and key internal stakeholders.
• Anticipate guest preferences and cultural nuances to deliver personalized hospitality at the highest standard.

4. People Leadership & Culture

• Lead and develop a diverse team of over 100 employees across all functions.
• Build a performance‑driven culture rooted in discipline, pride, and hospitality excellence.
• Implement structured training pathways, succession planning, and leadership development programs.
• Model professional conduct, grooming standards, and language fluency.

5. Financial & Commercial Accountability

• Hold full P&L responsibility, ensuring revenue optimization, labor efficiency, and disciplined cost control.
• Drive performance across private dining, premium beverage sales, and high‑value culinary experiences.
• Work closely with internal partners to align pricing, promotions, and guest strategy while protecting the restaurant’s identity and integrity.

6. Governance, Standards & Compliance

• Maintain strict adherence to Michelin criteria, Marina Bay Sands standards, and all regulatory requirements.
• Ensure immaculate hygiene, safety, and operational discipline in all guest and staff areas.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Proven experience as a General Manager or Senior Restaurant Leader in a Michelin‑starred restaurant or ultra‑luxury fine dining environment.
• Demonstrated success managing large teams (100+ employees) within high‑touch, high‑volume luxury settings.
• Strong experience with VIP’s or UHNW guest environments; exposure to gaming operations is a plus.

Other Prerequisites

• Strong cultural sensitivity and experience leading cross‑cultural teams
• Calm, authoritative, and emotionally intelligent leadership style.
• Strong aesthetic sensibility and meticulous attention to detail.
• Commercially disciplined while deeply respectful of culinary heritage and craftsmanship.
• High integrity, discretion, and professionalism in all VIP‑related matters.
• Highly presentable and polished, capable of representing Marina Bay Sands on an international platform.

Job Summary

The Restaurant Manager leads the restaurant’s service section (e.g., Main Dining Room, Tea & Beverage Service, Private Dining Rooms). The role ensures flawless service execution, team discipline, product knowledge, and readiness of their assigned section.

This role is guest‑facing, operationally hands‑on, and central to maintaining Michelin‑level consistency & Forbes 5 Star accreditation

Job Responsibilities

1. Section Leadership & Daily Service Execution

• Lead a team of Assistant Managers, Captains, and Service Attendants in the restaurant.
• Ensure mise‑En‑place, table settings, station readiness, and sequence‑of‑service execution.
• Conduct section‑specific briefings and ensure staff product knowledge.

2. Guest Engagement & Service Recovery

• Be the primary contact point for guests within the section.
• Manage special requests, cultural expectations, and VIP preferences.
• Execute service recovery and escalate significant matters to AGM when required.

3. People Management & Training

• Train and mentor team members on service standards, wine/tea knowledge, and grooming.
• Provide real‑time coaching during service and lead performance improvement.
• Support scheduling and manpower planning for the section.

4. Standards & Compliance

• Conduct daily hygiene and safety checks.
• Uphold all SOPs (service, tea service, wine handling, private dining room protocols).
• Maintain inventory accuracy of section equipment, OS&E, and tableware.

5. Operational Support

• Assist with order placements, stock rotations, and breakage reporting.
• Support the rollout of promotions, menu changes, and seasonal program updates.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• 3–6 years of luxury dining or hotel restaurant experience.

Other Prerequisites

• Strong service presence and ability to lead a medium‑sized team.
• Understanding of Cantonese cuisine, tea, and Chinese wine is an advantage.
• Fluent professionalism, strong communication skills, and consistent discipline

Job Responsibilities

• Engage with business users to comprehensively understand their processes, workflows, and provide insights to build and enhance a new system.
• Collaborate with stakeholders to translate business needs into technical requirements and system specifications.
• Identify and analyze existing vs new system technical gaps, pain points and inefficiencies in existing processes that the new system should address.
• Work closely with software developers to ensure they understand business requirements and technical specifications.
• Provide continuous feedback and clarification to developers during the software development lifecycle.
• Participate in design and development discussions to ensure the software meets business needs.
• Assist in the creation of user stories, use cases, and acceptance criteria for software development.
• Ensure that developed software aligns with the documented requirements and business goals.
• Identify potential risks and issues during the development process and work with the team to mitigate them.
• Plan and execute User Acceptance Testing (UAT) to ensure software meets client requirements.
• Collaborate with business users to develop test plans, test cases, and test scripts for thorough validation of software functionality.
• Conduct System Integration Testing (SIT) to verify seamless integration with existing systems.
• Document and track defects, issues, and enhancements, and work with the development team to resolve them.
• Ensure that testing activities are conducted in a timely and efficient manner to meet project deadlines.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate

Experience

• 5 years of working experience
• Must be familiar with hospitality solutions and industry practices.

Other Prerequisites

• Strong understanding of business process modeling and requirements gathering techniques.
• Excellent communication and interpersonal skills to effectively interact with business users
• Ability to analyze complex business problems and provide actionable solutions.
• Proficiency in documenting business processes and requirements using standard methodologies.

Job Responsibilities

• The Assistant Manager will assist the Assistant General Manager and Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Supervisor, Captains and Service Attendants
• This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff,and liaise with executive management to ensure that Marina Bay Sands’ short andlong term goals are met
• Support the Management team in achieving the financial,service and other related goals that have been set for the outlet throughdiligent and proactive management skills
• Deputize for the Manager during his/her absence
• Work with staff in service and food preparation to minimizewastage and increase productivity and efficiency
• Review operating results with the team and identifyopportunities to improve performance
• Monitor all cashiering procedures are processed incompliance with accounting standards. Monitor and minimize wastage ofconsumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check forcleanliness, neatness of the restaurant environment ensuring compliance withstandards of cleanliness and order
• Inspect food items are set in proper quantities and to Hotelstandards
• Review the reservation book, pre-assign designated tablesand follow up on all special requests
• Inspect that specified amount of food menus and wine listsare available and in good condition for each meal period
• Anticipate heavy business times and organize procedures tohandle extended waiting lines.
• Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff.Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigneddepartment(s) to include: creating a work environment that promotes teamwork,performance feedback, recognition, mutual respect and employee satisfaction;quality hiring, training and succession planning processes that encompass thecompany’s diversity commitment; compliance with company policies and legalrequirements
• Maintains staff files
• Responsible for maintaining and delivering reviews,discipline, staff awards, flex days, payroll, SRFs, etc
• Approves the schedule and flex day requests for allrestaurant staff
• Responsible for coordinating training of all staff asrequired
• Coordinates inventories and orders food and beverageproducts, supplies and equipment as required
• Maintains guest profiles on a daily basis and takesappropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed

Additional Job Description

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Knowledge of the cuisines in the restaurant, their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.

Job Summary

The Master Baker is a senior, hands-on leadership role responsible for driving pastry and bakery excellence across the integrated resort (IR), while overseeing the creative, operational, and commercial performance of the IR’s signature cafés and takeaway concepts.

This position blends artisanal bakery expertise with executive-level menu leadership and strategic brand stewardship. Chef will deliver world-class pastries and bakeries, while shaping the resort’s signature café offerings and seasonally evolving menus to reflect the brand identity and meet guest expectations.

Job Responsibilities

1.       Luxury Resort Operations

Product and Craft Leadership

• Lead production of quality, sophisticated and modern artisanal bakery products
• Establish and maintain baking standards including fermentation management, lamination techniques, baking profiles, finishing, and presentation.
• Design and develop signature bread programs reflecting brand positioning, seasonality, and premium ingredient sourcing.
• Maintain comprehensive recipe specifications, production yields, and technical documentation.
• Maintain a good knowledge of industry trends and changes

Quality & Food Safety

• Ensure full compliance with HACCP, ISO22000, SFA food safety regulations, allergen control, and sanitation standards.
• Comply and ensure hygiene policies are strictly adhered to a daily basis. Conduct training on hygiene standards and perform regular inspections with outlet chefs and stewarding
• Ensure that periodic programs such as pest control, grease trap and kitchen hood cleaning are in place
• Conduct daily quality control checks and tastings; implement corrective actions when required.
• Oversee bakery equipment usage, calibration, and preventive maintenance.

Operational & Financial Control

• Plan daily production schedules, par levels, and manpower allocation according to demand.
• Manage food cost, raw material yield, and waste reduction initiatives.
• Work closely with Purchasing and Finance on supplier validation, product specifications, and cost negotiations.

Culture & People Development

• Train, mentor, and evaluate pastry and bakery teams; develop technical skills and leadership capabilities.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Establish clear SOPs, training manuals, and skill progression pathways.
• Ensure effective rostering and succession planning.
• Recruit, onboard, train, and appraise team members, setting clear performance expectations.
• Create a positive, inclusive, and high‑performance kitchen culture aligned with luxury brand values.

2.       Signature cafés and takeaway concepts

Culinary Direction & Menu Development

• Own the full culinary vision for theresort’s signature café & takeaway concepts
• Conceptualize, develop, and execute seasonal menu, balancing innovation, operational feasibility, and commercial performance.
• Design signature desserts and café staples that reinforce brand identity and visual appeal.
• Collaborate with Marketing to support product launches, festive menus, and seasonal offerings.
• Working with the outlet General Manager for P&L elaboration and results

Guest Experience &Brand Standards

• Ensure consistent product quality, plating, portioning, and merchandising standards.
• Partner with Front of House teams to deliver seamless service and strong product storytelling.
• Monitor guest feedback and actively refine menus based on consumer insights and performance data.

Commercial &Operational Performance

• Control food cost, labor efficiency, inventory management, and food waste for the outlet.
• Set and monitor COGS targets, menu margins, and contribution levels.
• Standardize recipes, batch preparation, and service workflows to support high‑volume peak trading.

Job Requirements

Education &Certification

• Vocational School or above

Experience

• Minimum 8–12 years professional experience in artisanal bakery, pastry, and café or restaurant operations with at least 3–5 years in a senior leadership role (Master Baker, Head Pastry Chef, Executive Chef or equivalent).
• Proven expertise in pastry, bakery and café menu design.
• Strong knowledge of food safety systems, cost control, and kitchen operations.
• Demonstrated expertise in logistics, bakery operations, and team leadership.
• Ability to promote and enforce safety and sanitation standards.

Other Prerequisites

• Proficient in using computer systems for administrative tasks.
• Strong understanding of accounting principles and food cost calculations.
• Fluent in English; proficiency in additional languages is an advantage.
• Willing and able to work flexible shifts, including weekends and holidays.
• Collaborating effectively with the pastry team when required.

Members of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.

The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a one-stop service for the VIP guests within the Hotel. The new hire will learn how to anticipate guests’ needs, acquire an attention to detail, to personalize interactions and applying creativity to craft unforgettable experiences for our guests. The main duties of the Butler include but are not limited to preparing VIP suites and rooms for arrival, be available for in-stay and departure arrangements as well as execute tasks typically carried out by departments such as Front Office, Concierge, In-room Dining, Housekeeping and Customer Service.

Members of the Butler Services team perform their duties with utmost integrity and purpose to delight our VIP guests and create unforgettable memories in ultra-luxurious settings.

JOB SCOPE

1. Supervise Day to Day OperationsAssist to carry out all business operational activities including customer experience, legal and safety matters, adequate manpower coverage, sufficient supplies, functional equipment and first to know of all the up-to-date information for a seamless operation.
   Engage the Team Members to ensure their high competency and commitment to perform their specific job roles.
   Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction.
   Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
   Assist in monitoring to ensure adherence to organizational operating procedures and service standards are met.
   Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
   Supervise the manning to ensure that operation is covered with sufficient manning.
   Conduct regular audits and inspections with detailed report to relevant department.
   
2. Lead Service and Operational Excellence
3. Conduct service audit to ensure Service Quality Standards are met.
4. Innovate new ideas to enhance guest experience and revenue generation.
5. Manage guests experience consistently according to OneMBS purpose, vision, and mission.
6. Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
7. Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.
8. Supervise Operational Risk Adverseness
9. Supervise Marina Bay Sands Workplace Safety and Health Policy practices.
10. Ensure that all TMs are complying to all MBS policies and guidelines.
11. Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
12. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
13. Supervise emergency situations.
14. Achieve Employee Engagement
15. Be the mentor to guide TM on their career and personal goals.
16. Establish learning and development plans and opportunities to enhance TM work performance.
17. Ensure that all TMs including self are well groomed as per company standard.
18. Hold regular meetings such as daily briefing to communicate departmental updates and review of operational standards.
19. Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
20. Assist Documentation, Financial and report management
21. Attend scheduled departmental meetings as required.
22. Prepare scheduled reports as stipulated by management.
23. Manage cost control to keep departmental operating expenses within budget includes forecasting to better facilitate manpower and costing allocations.
24. Review systems and processes for workflow and productivity improvement.
25. Lead in supporting Sands Cares and Sustainability programmes.
26. Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

• Minimum GCE O Level.
• Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage.

Required Experience

• Minimum 1 year experience in the same or similar capacity.
• Be ready to work on weekend, public holiday, and every shift, including night shift.

Competencies

• Proficient in the use of Property Management System.
• Capable to use Microsoft Office applications and presentation skills.
• Proven leadership skills and ability to operate independently.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and have strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be ready to work every day and every shift.
• Good guest relation and problem-solving skills.
• Good planning and execution skills.

Job Responsibilities

Customer Engagement and Relationship Management

· Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties.

· Promote gaming products and services to the target market segments, especially towards the Premium players.

· Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.

· Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.

· Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.

· Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

· Provide accurate information, especially the financial status for credit line recommendation of Premium player.

· Carry a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due.

Customer Engagement and Relationship Management

· Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

· Diploma/Degree in hospitality or related field preferred

Other Prerequisites

· In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy

· In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.

· Knowledge of ACSC, Opera as well as Table Touch system is preferred.

· Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.

· Highly motivated, self-manageable, and sales-driven in a collaborative work culture

· Customer-centric and service-oriented, focused on hospitality and the customer experience

· Adept at balancing the need for multi-tasking and prioritization of tasks

· Embrace challenges and overcomes obstacles with positive attitudes

· Possess an ability to handle conflicts and solve problems in a culturally diverse environment

· Champion a culture of collaboration, learning, and adaptability amongst team members

· Seek continuous learning and improvement in personal and professional capacities

Job Summary

As the Project Director - Landscape, you will be the strategic lead for all large-scale site development and landscape initiatives. You are responsible for the entire project lifecycle—from pre-construction planning and long-lead procurement to on-site execution and final handover. You will bridge the gap between design intent and physical reality, ensuring that complex, high-spec landscapes are delivered on time, within budget, and to the highest aesthetic and environmental standards.

The Project Director - Landscape will interface with internal development teams (DPM), procurement and finance to manage, coordinate and deliver all commercial, contractual, and financial aspects of the project. The position will ensure robust contract administration while sequencing procurement and cash flow to suit phased works and live site constraints.

The Project Director - Landscape must have the maturity, experience, competency and be capable of discharging expectations of the Job Responsibilities – refer below. While the successful candidate may not be required to manage all the stated Job Responsibilities simultaneously, they must be prepared to be rotated to assume them, as and when directed by the VP / Directors of Facilities.

Job Responsibilities

The Project Director - Landscape will have responsibility to deliver the designated project area or discipline within an approved budget and to ensure the project meets the financial objectives of Marina Bay Sands.

Strategic Long-Lead Procurement

• Asset Sourcing: Direct the identification, tagging, and securing of specimen plant material and rare hardscape materials (stone, timber, etc.) from regional and international nurseries/suppliers.
• Supply Chain Resilience: Develop procurement timelines that account for biological growth cycles and global logistics to ensure site readiness.
• Contract Negotiation: Lead negotiations for high-value supply contracts, ensuring quality guarantees and maintenance provisions are legally robust.

On-Site Project Execution

• Operational Oversight: Direct all phases of site works, including massive earthworks, complex drainage/irrigation systems, soil structural integrity, and final planting.
• Quality Control: Implement rigorous site inspections to ensure construction matches design specifications and technical horticultural standards.
• Problem Solving: Resolve critical site conflicts between landscape requirements and underground utilities or civil engineering constraints.

Contractor & Stakeholder Management

• Vendor Performance: Manage a diverse portfolio of specialist subcontractors, ensuring adherence to safety (HSE) protocols and master schedules.
• Interdisciplinary Liaison: Serve as the primary point of contact for architects, civil engineers, and local authorities to ensure integrated project delivery.
• Financial Stewardship: Oversee the project budget, including value engineering, progress payments, and change order management.
• Liaising and interfacing with other disciplines such as Design, Project Management and Construction to ensure that the most up to date information is being reported and tracked.
• Assist with the preparation of project funding requests.
• Liaise with Accounting and Finance for cost control updates.
• Prepare and review all cost reports before issue to Senior Management.
• Participate in Risk Management workshops.
• Monitor and advise Senior Management on the expenditure of project contingencies.

Job Requirements

Education & Certification

• Degree: Bachelor’s Degree in Horticulture, Landscape Architecture, Construction Management, or Civil Engineering or equivalent technical experience.
• Regulatory Mastery: Thorough understanding of environmental regulations, sustainability certifications (LEED/SITES), and local building codes.

Experience

• Proven Track Record: Minimum of 10–15 years of experience in landscape construction, with at least 5 years in a senior leadership role on projects exceeding [Insert Value, e.g., $20M+].
• Large-Scale Delivery: Demonstrated experience managing "mega-projects" such as public parks, luxury resorts, or major mixed-use podium landscapes.
• Procurement History: Experience in specimen tree tagging and managing international logistics for live biological assets.
• Horticultural Expertise: Deep technical knowledge of soil science, arboriculture, and irrigation systems specific to large-scale urban or resort developments.

Other Prerequisites

• Ability to interpret complex grading plans, MEP integration, and structural landscape details.
• Proficiency in project management software (Primavera P6, MS Project, or Procore).
• Strong financial acumen and experience in high-stakes contract negotiation.
• Self-motivated, good working attitude with a high level of personal professionalism and integrity.
• High degree of initiative and independence with strong analytical skills.
• Proven ability to work within a team is essential.
• Ability to communicate and interact with senior management and the project team at all levels.
• Strong planning, organizational and prioritization skills.
• Excellent oral & written communication skills.
• Contract negotiation skills.
• Ability to excel in conflict management.
• Good analytical skills; able to accurately compile statistical data and to detect inconsistencies in presented data.
• Ability to work in a fast-paced, high-pressure environment.
• Self-starter; able to adapt to changing priorities and work on multiple projects.
• Problem-solving skills with proven ability to work within a multi-cultural team.
• Able to manage/execute multiple projects concurrently with minimum supervision.
• Competency in implementing Singapore standards, statutory and regulatory requirements.
• Computer literacy in Microsoft Office Suite applications is a pre-requisite.
• Excellent in Numerical, Analytical, Presentation and Project Management skills.

Job Responsibilities

• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries.
• All other administrative duties in the restaurant.

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage.

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization.

Other Prerequisites

• Possess food hygiene and safety certification.
• Willing and able to work on shifts, weekends and public holidays.
• Possess a well-groomed, professional appearance.