Role Summary
This role supports the planning, coordination, and deliveryof programmes and events by managing operations, logistics, systems, andpost-programme reporting. The role works closely with internal teams, externalpartners, and facilitators to ensure programmes are executed smoothly andefficiently from start to finish.
Collaboration
- Works closely with internal programme, finance, and operations teams
- Coordinates with external partners, vendors, and facilitators
- Supports trainers and facilitators with logistics, access, and materials
- Acts as a key coordination point to ensure information flows accurately and on time
KeyResponsibilities
1. ProgrammeCoordination & Operations
· Coordinate end-to-end programme administration (workshops, webinars,events)
· Manage scheduling, logistics, venues, materials, and facilitatorcoordination
· Liaise with internal teams, partners, and vendors to support delivery
2. Participant Management & Systems
· Manage registrations, attendance, and participant communications
· Set up and maintain events across digital platforms
· Handle certifications, feedback, and tracking tools (e.g. QR codes,links)
3. Finance,Documentation & Reporting
· Prepare delivery orders, invoicing, and billing with Finance
· Track programme metrics and utilisation
· Consolidate survey data and prepare reports
4. Data & Administrative Support
· Manage forms, digital records, and programme documentation
· Support content preparation and system migration (e.g. Google Forms toM365)
5. Office Management
· Oversee office operations, facilities, and vendor management, includingmaintenance, procurement and inventory
· Liaise with landlords, building management, andservice providers to ensure smooth operations.
· Support ad-hoc administrative and operational tasks as assigned, in line with organisational needs.
Requirements
Education &Experience
· Diploma or Bachelor’s degree in Business Administration, EventsManagement, Communications, or related field
· 1–3 years of experience in programme coordination, events, oradministrative operations (fresh graduates with relevant experience may beconsidered)
Skills &Competencies
· Strong organisational and coordination skills with attention to detail
· Ability to manage multiple tasks and timelines in a fast-pacedenvironment
· Good communication and stakeholder management skills
· Proficient in Microsoft Office (Excel, PowerPoint, Outlook) and digitaltools/platforms
· Comfortable working with data, forms, and systems (e.g. event platforms,tracking tools)