Total 2 job vacancies by Joobper Pte. Ltd.

Role Overview

We are seeking an experienced Technical Lead to drive both presales solutioning and end-to-end project delivery across control rooms, command centres, and trading floors.

This role bridges technical consulting, solution architecture, and project execution, ensuring successful deployment of mission-critical systems including KVM-over-IP, video walls, operator workstations, and integrated control room technologies.

Key Responsibilities

1. Presales & Solution Design

• Engage customers to understand operational workflows in OCC, SOC, FCC, ATC, and trading environments
• Design end-to-end solutions including: KVM-over-IP platforms, Video wall systems (LED / DLP), Operator workplace solutions
• Prepare: Technical proposals, system architectures, and BOMs Solution presentations and customer demos
• Support RFP/RFQ responses including compliance and technical write-ups
• Work closely with Sales to position secure, scalable, and high-availability solutions

2. Project Delivery & Implementation

• Lead end-to-end project execution from kickoff to commissioning
• Manage: System integration (KVM, video wall, AV, network)Installation, configuration, and testing
• Coordinate with: Clients, consultants, and system integrators, Internal engineering teams
• Ensure projects meet: Technical specifications, Delivery timelines, Quality and performance standards

3. Technical Leadership

• Act as the technical authority for control room and visualization solutions
• Provide guidance on: Network architecture (VLAN, QoS, redundancy), Integration (AV-over-IP, Audio-over-IP, serial control, monitoring tools)
• Support troubleshooting and escalation for complex technical issues
• Contribute to continuous improvement of solution standards and best practices

4. Stakeholder & Partner Management

• Work with partners and system integrators to deliver integrated solutions
• Conduct technical workshops, training, and knowledge transfer
• Support partner enablement and joint solution development

5. Documentation & Compliance

• Prepare and review: System design documents, Method of Statements (MOS)Test plans (FAT/SAT)
• Ensure compliance with client standards and industry regulations (e.g., security, availability)

Key Requirements

Experience

• 8–12+ years in: Presales engineering / solution architecture, Project delivery in control rooms, AV, or IT infrastructure
• Proven experience in: Control room / command centre / trading floor environments, Large-scale system integration projects

Technical Skills

• Strong knowledge of: KVM-over-IP systems, Video wall technologies (LED / DLP)IP networking (Layer 2/3, VLAN, multicast, QoS)
• Familiarity with: AV-over-IP systems, Audio over IP (e.g., AES67 or similar)Control systems and integrations (serial protocols, APIs)
• Experience with enterprise environments (AD/LDAP, security frameworks) is a plus

Soft Skills

• Strong customer-facing and communication skills
• Ability to translate operational needs into technical solutions
• Project leadership and coordination capabilities
• Problem-solving mindset with attention to detail

Preferred Qualifications

• Degree in Engineering, Computer Science, or related field
• Certifications (e.g., Cisco, AVIXA CTS, PMP) are advantageous
• Experience working with government / critical infrastructure projects

Success Criteria

• High win rate in presales engagements
• Successful on-time delivery of projects
• Strong customer satisfaction and repeat business
• Effective collaboration with partners and internal teams

Role Overview

The Facilities & Control Room Support Executive will be stationed onsite at the client’s Facility Control Centre (FCC) to ensure smooth day-to-day operations of all control room infrastructure and equipment.

This role is responsible for coordinating maintenance vendors, managing basic infrastructure administration (e.g., cabling and workspace setup), and providing first-level onsite support during working hours.

Key Responsibilities

1. Facilities & Equipment Management

• Oversee daily operations of FCC equipment including:Video wall systemsOperator workstations and consolesKVM / control room systemsNetwork and AV-related infrastructure
• Perform routine checks to ensure all systems are operational and report any abnormalities

2. Vendor Coordination & Management

• Act as the primary onsite liaison for all maintenance vendors
• Coordinate and schedule preventive and corrective maintenance activities
• Track vendor performance and ensure SLAs are met
• Supervise onsite works to ensure compliance with site requirements and safety standards

3. Incident & Support Management

• Provide first-level onsite support during working hours
• Log, track, and follow up on incidents until resolution
• Escalate issues to relevant vendors or internal teams when required
• Support troubleshooting activities with vendors and stakeholders

4. Administration & Infrastructure Support

• Maintain proper documentation of FCC assets and configurations
• Manage basic infrastructure tasks such as:Cabling organisation and labellingPatch panel and connectivity trackingWorkspace and equipment allocation
• Ensure housekeeping and organisation of control room technical areas

5. Reporting & Documentation

• Maintain logs of incidents, maintenance activities, and vendor visits
• Prepare periodic reports on system status and issues
• Ensure all documentation is updated and aligned with operational requirements

6. Compliance & Safety

• Ensure all activities comply with client policies, security requirements, and safety standards
• Support audits and inspections when required

Working Hours

• Standard office hours (e.g., Monday to Friday)
• May be required to support extended hours or standby arrangements when needed

Requirements

Education & Experience

• Diploma or Degree in Engineering, IT, or related field
• 2–5 years of experience in:Facilities operations, control room, or data centre environmentsAV / video wall / KVM systems (preferred)

Skills & Competencies

• Strong coordination and communication skills
• Basic technical knowledge of:IT networks and cablingAV or control room systems
• Ability to manage multiple vendors and tasks simultaneously
• Good documentation and organisational skills
• Proactive, hands-on, and able to work independently onsite

Preferred Qualifications (Good to Have)

• Experience in mission-critical environments (e.g., FCC, SOC, OCC, NOC)
• Familiarity with ticketing or incident management systems
• Basic understanding of SNMP monitoring or system health checks

Key Success Factors

• High responsiveness and ownership of onsite issues
• Strong coordination with vendors and stakeholders
• Ability to maintain operational stability of the FCC environment