Information Technology Manager / Assistant
2 months ago
Reporting to the Finance Manager, you will oversee the full spectrum of the hotel’s IT infrastructure, business systems, cybersecurity, and technology.....
Reporting to the Finance Manager, you will oversee the full spectrum of the hotel’s IT infrastructure, business systems, cybersecurity, and technology projects. You’ll be the go-to expert ensuring every digital touchpoint supports operational excellence and outstanding guest experiences.
IT Operations & Infrastructure
- Manage and organize all business applications, databases, and messaging systems in line with corporate standards and industry best practices.
- Develop, manage, and optimize the hotel’s IT infrastructure, including advance security and monitoring system, ensuring high availability, stability, and security.
- Monitor system performance and address any inefficiencies or system inadequacies proactively.
Budgeting & Procurement
- Prepare the hotel’s annual IT budget and submit to corporate for approval.
- Source, evaluate, and recommend IT systems and upgrades.
- Review, negotiate, and manage hardware/software maintenance agreements and licenses with vendors.
- Liaise with vendors and intermediaries / channels to ensure operational efficiency
Project Management & Change Control
- Spearhead and manage all hotel IT-related projects and initiatives.
- Lead change management processes to ensure smooth rollouts with minimal operational disruption.
User Training & Support
- Operate a responsive IT support function for all hotel users, liaising with global networks and supports.
- Educate team members on proper usage of systems and IT resources to minimize failures and downtime.
What You Bring?
- Minimum 7 years of IT experience, preferably within hospitality.
- Diploma or Degree in Information Technology, Business Studies, or equivalent experience.
- Strong proficiency in: Windows OSHotel applications such as Opera, Opera Cloud, Unifocus, Knowcross, Futurelog, Sun-microsystem, Quick HR, CISCO networks, DNS, website/email administration
- Excellent communication skills, both written and verbal.
- Customer-oriented mindset, calm under pressure, and solution-focused.
- Ability to work independently with strong ownership and accountability.
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