Roles & Responsibilities of Channel Account Manager (CAM), Singapore:
The Channel Account Manager, Singapore is responsible for the definition and delivery of a strong channel strategy across Thales CSP Singapore, encompassing distributors and Value Added Resellers for Data Security and Imperva. Key aspects of the role include maximizing channel revenues and productivity across Singapore and setting the direction for replicable best practice in the Thales CSP channel business. The Channel Account Manager will leverage a strategic market outlook to lead and engage in detailed channel and territory planning with regional channel sales teams and sales leadership, using performance metrics to measure success and drive improvements in the APAC channel business.
The Channel Account Manager ensures that business initiatives are tailored to the needs of the channel business and also plays an active role in developing and optimizing the Partner Program. The Channel Account Manager solves issues which impact channel efficiency and success whilst working with stakeholders internally and externally. The Channel Account Manager acts a key contributor to channel communications and interfaces with channel partners and their senior management in Singapore.
Responsibilities:
Develop and manage a robust and creative channel strategy for Singapore
Develop and drive engagement through successful relationships with key channel partners at senior management level
Lead the development of territory channel plans together with local sales teams, with concrete action plans and regular cadence of reviews
Partner with local channel sales teams to analyze partner coverage in Singapore, identify gaps and support recruitment and enablement
Set and drive Channel best practice and facilitate its deployment across Singapore, remaining sensitive to local specifics
Drive strategies to reduce friction in the Singapore sales channel and increase the ease of doing business
Enable the partner community to sell Thales CSP (DateSec and AppSec) solutions from the entire portfolio, with a focus on incremental business and service delivery
Plan and develop channel go-to-market strategies and execute on marketing initiatives to deliver on the strategy
Play a leading role in the design optimization and implementation of the Partner Program in Singapore
Establish, implement and evaluate channel metrics to measure performance – revenue and pipeline growth, incremental business, product mix, certified resources, etc.
Play a key role in creating an executive level Thales value proposition for target partners as well as developing channel sales collateral
Present Singapore Sales Channel performance and business results through regular communication, forecasts, agendas, and reports
Requirements:
Extensive experience selling the Thales Cyber Security & Protection (CSP) portfolio, including Data Security (CipherTrust, Luna & PayShield HSM, HSE, Database Activity Monitoring, Data Security Fabric) and Application Security solutions (cWAF, Application Security, Advanced Bot Protection, AI Firewall, WAF Gateway, and Network DDoS Protection).
Extensive expertise in Thales CSP processes, encompassing Salesforce (SFDC), BI analytics, channel program governance and process, and marketing program execution—enabling effective pipeline management, partner alignment, and go-to-market efficiency.
Experience of developing and presenting channel strategies in Singapore
Proven strong cross functional leadership and excellent communication skills to drive consensus across groups both internally and within the Channel/Partner organizations
Strong business planning skills and proven ability to execute and deliver a defined plan
Strong written and verbal communication skills with an ability to clearly and effectively articulate purpose
Accustomed to delivering results in a fast-paced environment, to prioritize effectively, think big picture, and use good judgment in resolving difficult issues
Extensive Channel Management experience with a proven track record of success
Passion, commitment and drive for success; experience working across matrix managed teams and organizations
5 years minimum experience in Sales, channel sales and channel development, in a security, networking or infrastructure company
Ability to engage with all levels of a partner organization
Results oriented and effective in customer situations comprising senior level management
Must demonstrate both personal integrity and the ability to exercise good judgment
Ability to perform job functions independently with limited supervision
Bachelor Degree or equivalent work experience can be substituted for degree
Prior experience working within a two-tier distribution sales environment
Ability to travel locally within designated territory to visit with partners and customers 40-50% of the time. Some overnight travel may be required.
