Total 1 job vacancies by Highland Security Services & Investigation Pte. Ltd.

Job Summary

We are seeking a proactive Customer Relations Officer to manage client communications, coordinate deployment updates, prepare documents, and maintain records to ensure high client satisfaction in a security agency.

Responsibilities

• Respond promptly to customer inquiries and feedback via phone and email to resolve issues and provide information
• Coordinate effectively between clients and the operations team to communicate deployment updates and ensure smooth service delivery
• Prepare accurate quotations, invoices, and contracts to support client transactions and agreements
• Maintain organized records of all client communications and documentation for easy retrieval and audit purposes
• Deliver consistent client service to uphold high satisfaction and service standards
• Perform basic administrative tasks and support ad hoc duties as needed to assist the team

Preferred competencies and qualifications

• Minimum 2 years of experience in customer service or coordination roles
• Strong communication and interpersonal skills to engage with clients and internal teams clearly and professionally
• Proficiency in Microsoft Office applications to prepare documents and manage records efficiently
• Ability to multitask and work independently to manage workload and meet deadlines