Total 2 job vacancies by Expereo

WHO WE ARE:

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,

SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

THE ROLE:

We are looking for a Solution Sales Engineer to support our sales team, focusing on SD-WAN, global connectivity, and telecommunications and cloud solutions. This role will be instrumental in driving customer engagements, designing tailored solutions, and ensuring seamless pre-sales support. This role will also encompasses engagement on the post-sales where Solutions personal will be actively involved in monthly or quarterly review of our existing client base to recommend and advise potential solutions. This role reports to Head of Global solutions who is based out of Singapore.

THE RESPONSIBILITIES:

Pre/Post-Sales & Solution Design

· Act as a trusted advisor to enterprise customers, providing technical consultation on SD-WAN/SASE/SSE, global connectivity, and managed network services.

· Design tailored SD-WAN/SASE/SSE solutions integrating Expereo’s global network services, including Internet, MPLS, Broadband, LEO, Fixed Wireless Access, Ethernet P2P and Cloud Acceleration.

· Conduct technical workshops, demos, and proof-of-concepts (PoCs) to showcase Expereo solution capabilities.

· Assist in preparing responses for RFPs, RFIs, and customer proposals, ensuring alignment with technical requirements.

· Support the sales team in achieving revenue targets by driving the adoption of Expereo's Managed Services

· Provide technical guidance to the sales team and customer and actively involved in monthly or quarterly business review for allocated/designated customer in addressing questions, solutions need throughout the life cycle of an Expereo customer

· Work internally to contribute, collaborate, maintain and keep up to date Expereo Technical design and solutions standards, including case studies, whitepapers, and solutions briefs to support sales efforts

· Collaborate with Expereo's post sales and delivery teams to ensure a seamless transition from sales to implementation

Customer & Partner Engagement

· Work closely with enterprise customers to understand business needs and translate them into tailored network solutions.

· Collaborate with telecom service providers, technology vendors, and cloud partners to ensure seamless solution integration.

· Support the sales team in presenting technical concepts to C-level executives, IT teams, and procurement stakeholders, at an industry or partner events and etc.

Industry Expertise & Innovation

· Stay updated on SD-WAN, SASE, SSE, cloud networking, and telco trends to provide competitive insights.

· Provide market intelligence on global internet connectivity and emerging networking technologies.

· Train internal sales teams and partners on Expereo’s SD-WAN/SASE/SSE and managed network solutions.

· Provide feedback to Expereo’s product and engineering teams to help shape future offerings and enhancements

THE SKILLS AND EXPERIENCE:

· 3-5 years of experience in pre-sales engineering, solution architecture, or technical consulting in networking and telecommunications.

· Strong expertise in SD-WAN/SASE/SSE technologies (Cisco Viptela, VMware VeloCloud, Fortinet, Aruba/Silver Peak, etc.) and global network solutions.

· In-depth knowledge of telecommunications services, including MPLS, broadband, LTE/5G, satellite, and cloud connectivity.

· Experience with cloud networking (AWS, Azure, Google Cloud) and SASE/Security solutions is a plus.

· Excellent presentation and communication skills, with the ability to simplify complex technical topics for enterprise stakeholders.

· Experience working with global enterprises and understanding their unique networking and connectivity challenges

· Industry certifications such as CCNP, JNCIP, NSE, AWS Certified Advanced Networking, SDWAN/SASE certification are plus.

WHY EXPEREO:

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition

We provide a fast-paced, multicultural office environment that rewards hard work and team players. Our positive and inclusive company culture ensures that our teams are happy, support each other, and are committed to providing our customers with quality work.

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo’ s services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.

Responsibilities

• Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets.
• Process & take action on the Supplier and / or Customer Maintenance communications
• Work together with a team of Network Engineers towards a common preset goal 
• Responsible for Network & Data Communication Systems 
• Customer Excellence (internal/external customer engagement and relationship management): 
• Should be customer support ordinated candidate, should have very good knowledge of customer service processes. 
• Good knowledge of ITIL Framework. 
• To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, integrity and desire to support others. 
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures. 
• To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel. 
• Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.

• At least 5 years of experience in IT/Telecommunications.
• Bachelor’s degree in computer engineering/science, Information Technology, Electronics
• and Communications Engineering or equivalent
• Thorough understanding of Routing and switching, SD-wan and cloud concepts.
• Integrity Monitoring and Management, Two-Factor
• Good understanding of IT best practices and procedures, like ITIL v3.
• Excellent communication skills, very good verbal and written English skills.
• Project management skills.
• Self-motivated with ability to perform under tight deadlines and high pressure
• TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
• Switching technologies with extensive hands-on Cisco & Catalyst Switches.
• Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc.
• Switching infrastructure considerations like QoS and POE etc.
• Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing
• Flexibility in working different shift hours

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.