Member Success Lead

Who we are

About Elyx

Elyx is building a new model of healthspan care.

We integrate medical precision, behavioural science, and white-glove execution into a seamless system for a select group of members. Our pod-based model brings together doctors, performance specialists, nutrition leads, and concierge operators into one coordinated operating system designed to deliver measurable improvements in performance, recovery and healthspan.

We work with high-performing individuals who expect discretion, efficiency, and consistent results.

About the team

Elyx Life is the execution layer of Elyx. While Elyx Medical defines clinical direction, Elyx Life ensures implementation happens seamlessly and consistently.

Member Success Leads sit at the centre of each care pod. You are the operational owner of member engagement, adherence, experience quality, and renewal strength.

What you’ll do

As a Member Success Lead, you are responsible for ensuring that members extract maximum value from Elyx.

You own follow-through, engagement health, and execution quality. You ensure that plans translate into behaviour, that behaviour translates into results, and that results translate into long-term trust and renewal.

You will operate with the mindset of a Client Success Lead — proactively managing risk, momentum, communication clarity, and stakeholder alignment.

You will:

• Translate multidisciplinary care plans into structured weekly execution roadmaps
  
  

• Drive adherence across movement, nutrition, recovery, diagnostics, and appointments
  
  

• Monitor engagement health and identify early churn or drop-off risks
  
  

• Run structured check-ins focused on progress, friction, and forward momentum
  
  

• Maintain clear visibility of upcoming milestones and deliverables
  
  

Responsibilities

Own member outcomes and engagement health

• Track adherence, attendance, and execution metrics
  
  

• Identify leading indicators of disengagement and intervene early
  
  

• Maintain a live satisfaction score for each assigned member (engagement, compliance, delight)
  
  

• Ensure members understand progress and next steps at all times
  
  

Deliver white-glove coordination

• Coordinate scheduling across clinic, home, and travel environments
  
  

• Manage logistics including travel-related training, diagnostics, and provider alignment
  
  

• Provide fast acknowledgement, transparent status updates, and confirmed loop closure
  
  

• Reduce member cognitive load through proactive orchestration
  
  

Act as strategic liaison

• Serve as the operational hub between member and pod
  
  

• Escalate clinical questions or red flags promptly and clearly
  
  

• Ensure practitioner recommendations convert into scheduled, completed actions
  
  

• Align stakeholders (EAs, partners, family offices) where relevant
  
  

Protect renewal and long-term value

• Ensure members consistently perceive progress and momentum
  
  

• Surface expansion opportunities (additional services, deeper assessments) where appropriate
  
  

• Contribute structured feedback to leadership on retention risks and improvement areas
  
  

• Maintain high documentation hygiene to protect continuity of care
  
  

Contribute to system improvement

• Standardise workflows and playbooks
  
  

• Identify friction in member journeys and propose operational improvements
  
  

• Partner with operations and engineering to strengthen automation and tracking
  
  

• Help define scalable client success processes as Elyx grows
  
  

What success looks like

• High adherence and attendance across prescribed interventions
  
  

• Strong member engagement health scores
  
  

• Minimal operational errors or unclosed loops
  
  

• Members report feeling supported, clear, and confident
  
  

• Strong renewal intent and long-term retention
  
  

• Clear visibility across pods on risk, momentum, and progress
  
  

Who you are

We’re looking for someone who meets the core requirements for this role.

Requirements

• Experience in client success, private client services, concierge, or high-touch wellness environments
  
  

• Strong operational discipline and structured follow-through
  
  

• Comfortable owning engagement health and renewal risk
  
  

• Excellent written and verbal communication; calm, discreet, emotionally intelligent
  
  

• Able to manage multiple stakeholders simultaneously
  
  

• Confident escalating appropriately without stepping beyond clinical authority
  
  

• Detail-oriented and systems-minded
  
  

• Comfortable working with demanding, time-poor, high-profile individuals

Preferred background

Experience or formal training in a medical or allied health field can be advantageous for understanding clinical workflows and health programmes.

This may include backgrounds such as:

• Nursing
  
  

• Pharmacy
  
  

• Dietetics
  
  

• Physiotherapy
  
  

Candidates from these fields who are interested in transitioning into a client success, care coordination, or health concierge role are encouraged to apply.

In-office expectations

This role is primarily based in Singapore and requires regular in-person presence to support members and coordinate with the care team. Flexibility may be required for member-related needs outside standard hours.

Why this role matters

The Member Success Lead ensures Elyx delivers not just expert guidance, but consistent progress, measurable outcomes, and long-term trust. This role protects engagement, experience quality, and renewal strength — making it central to the durability of the Elyx model.

Please send CV and short cover letter to: shubham@elyx.life (chief of staff)
cc: varun@elyx.life (CMO), cheehan@elyx.life (COO)

Elyx Senior Dietitian — Singapore (Hybrid)

About Elyx (www.elyx.life)

Elyx is a technology-first concierge service empowering individuals to maximize their health. We restore agency over your biology by integrating advanced medical diagnostics with precision lifestyle interventions, all unified into a seamless, high-touch experience.

We eliminate the friction of managing disconnected practitioners, conflicting advice, and siloed wellness services. Members receive physician-guided care with personalized protocols across Nutrition, Sleep, Movement, Mind, Therapies, and Supplementation. Our dedicated Concierge and Circle of Experts — including personal trainers, nutritionists, wellness directors, physiotherapists, and psychologists — coordinate execution across all sessions.

Role Summary

As the Senior Dietitian, you will lead the nutrition pillar end-to-end: clinical quality, MNT decision-making, member outcomes, practitioner standards, and scalable systems that integrate with Elyx Medical and the broader Lifestyle stack. You will combine high-level clinical judgement with operational clarity, ensuring nutrition interventions are safe, prioritised, and consistently executed across the member journey.

Key Responsibilities

• Lead clinical MNT decision-making, defining safety thresholds and escalation pathways in coordination with medical staff.

• Apply motivational interviewing and coaching techniques to foster behavioral change that leads to high adherence to the nutrition program.

• Build repeatable nutrition programming frameworks that deliver outcomes effectively while respecting real-world constraints (travel, stress, preferences, social eating).

• Tightly Integrate nutrition with medical, movement, and mind pillars while managing external stakeholder engagement (chefs, family, EAs).

• Partner with the tech team to codify the nutrition operating system by defining data capture requirements and driving clinical decision rules within the product.

• Incorporate relevant wearable context (sleep/recovery/activity load) when it improves decision quality and outcomes, without adding unnecessary complexity.

• Maintain a pipeline of trusted nutrition practitioners and external partners to support capacity, coverage, and specialisation needs.

• Build the team to support member growth. Lead this team of internal and external nutrition practitioners, ensuring consistent standards of care, documentation, and member experience.
  
  

Requirements

• Recognized Singapore dietetics qualification with proven MNT experience (>5 years)

• Demonstrated ability to make clinical judgements, lead complex cases, and collaborate effectively with medical teams.

• Strong systems-thinker capable of building frameworks and maintaining high service standards in premium environments.
  Willingness to be in clinic when needed to see members and to lead pillar execution.
  
  

Preferred

• Experience with high-performing or executive clientele, cardiometabolic optimisation, performance nutrition, GI, or travel-heavy lifestyles.

• Experience building workflows, SOPs, and contributing to healthtech or clinical operations tooling.

  Please send CV and short cover letter to Shubham@elyx.life (chief of staff)

  cc: varun@elyx.life, cheehan@elyx.life