Total 8 job vacancies by Chao Yuan Pte. Ltd.

Job Description

The Restaurant Manager is responsible for the daily front-to-back operations of the outlet. This is a hands-on role requiring a presence on the floor to ensure service standards, staff discipline, and financial targets are met.

1. Operational Duties

• Floor Supervision: Lead the briefing before every shift. Direct the seating of guests and manage the queue during peak hours.

• Staff Management: Create weekly duty rosters. Track attendance, manage leave requests, and ensure all staff follow grooming and discipline standards.

• Inventory Control: Conduct weekly stock takes for beverages, dry goods, and consumables. Place orders with suppliers and check deliveries for weight and quality accuracy.

• Cash Handling: Oversee the opening and closing of the POS. Verify all voided bills, manage the petty cash float, and prepare the daily bank deposit.

• Reporting: Submit a daily shift report detailing total sales, covers, any customer complaints, and equipment issues.

2. Practical Ad Hoc Duties

• Manpower Gaps: Physically step into any role (Server, Host, or Bar) if a staff member is on medical leave or if there is an unexpected surge in business.

• On-Site Troubleshooting: Perform basic fixes for common issues like POS printer jams, Wi-Fi connectivity problems, or air-con leaks before calling external contractors.

• Errand Running: Sourcing emergency supplies (e.g., lemons, ice, or cleaning chemicals) from nearby vendors if stocks run out mid-service.

• Event Coordination: Oversee the setup and teardown for private bookings, including moving furniture and coordinating special dietary requirements with the kitchen.

• Complaint Resolution: Handle difficult customers on the spot to prevent negative online reviews.

3. Requirements & Skills

• Experience: Minimum 3–5 years in a fast-paced F&B environment, with at least 2 years in a supervisory role.

• Language: Functional Mandarin (for reporting and guest interaction) and ability to communicate clearly with kitchen staff.

• Technical: Competent in using POS systems and basic Microsoft Excel for simple cost tracking.

• Resilience: Ability to work on your feet for 10+ hours and handle the physical demands of a busy floor.

Key Performance Indicators (KPIs)

• Cost Control: Keeping monthly labor and food/beverage costs within the assigned budget.

• Service Speed: Maintaining target "turnaround times" for tables during peak periods.

• Staff Retention: Minimizing staff turnover through fair scheduling and clear communication.

Front Desk & Customer Service

• Greet and welcome guests in a professional and friendly manner
• Handle customer enquiries, reservations, and walk-ins
• Answer phone calls and direct enquiries appropriately
• Maintain a clean, organised, and presentable reception area
• Coordinate with operations team to ensure smooth guest flow

Cashiering Duties

• Process payments (cash, credit card, e-payments) accurately
• Issue receipts and maintain proper transaction records
• Perform daily cash reconciliation and closing reports
• Handle refunds, voids, and discrepancies professionally
• Ensure compliance with company financial procedures

Administrative Support

• Maintain customer records and booking systems
• Assist in basic reporting and documentation
• Support daily operational needs when required

any other ad-hoc tasks assigned

Location: Singapore (Suntec Area)

Position Type: Full-Time / Permanent

Job Summary

We are seeking a high-energy, detail-oriented Event Operations Manager to lead the planning and execution of all private and public events within our premium Chinese restaurant and live music venue. This role is responsible for the "full lifecycle" of an event—from the initial guest inquiry and menu customization to the physical setup and "on-the-day" floor management. You will ensure that every celebration, whether a corporate banquet, a wedding, or a live performance night, is executed with precision and flair.

Key Responsibilities

• Event Planning & Execution: Act as the primary point of contact for event organizers. Coordinate all logistics, including floor plans, specialized menus, and run-of-sheets.

• Sales & Revenue: Handle event inquiries, conduct site tours, and prepare quotations. Work toward monthly event sales targets.

• On-Site Coordination: Lead the service team during events to ensure timing is perfect.

• Stakeholder Liaison: Bridge the communication between the Head Chef (for custom menus), the AV Content Manager (for visuals/music), and the Maintenance Manager (for specific layout needs).

• Post-Event Management: Conduct post-event briefings, manage final billing/invoicing, and gather guest feedback for continuous improvement.

Ad Hoc Tasks & Flexible Support

In a fast-paced hospitality environment, the Event Operations Manager is a versatile leader who assists in broader business areas:

• HR & Manpower Allocation: Work with the Assistant Operations Manager to hire and train temporary banquet staff or "Part-timers" for large-scale events.

• Marketing Support: Assist in creating "event packages" and promotional materials for festive seasons.

• Technical Assistance: Provide basic support for KTV or stage equipment setup if the specialized AV team is occupied.

• Compliance & Safety: Ensure that all event setups (especially those involving stage props or high-capacity crowds) comply with SFA food safety and SCDF fire safety regulations.

• Floor Duty: During non-event periods, assist in general restaurant floor management to maintain high service standards for walk-in diners.

Requirements

• Experience: 3–5 years of experience in event management or banquet operations within the F&B or hospitality sector.

• Technical Proficiency: Comfortable using Event Management Software, POS systems, and basic Microsoft Office (Excel for budgeting/tracking).

• Languages: Fluent in Mandarin. This is essential for communicating with a wide range of clients and coordinating with traditional kitchen staff.

• Soft Skills: Exceptional multitasking abilities, strong negotiation skills, and the ability to remain "graceful under pressure" during live events.

• Schedule: Willingness to work flexible hours, including late nights, weekends, and public holidays, depending on the event calendar.

Job Description: Audiovisual (AV) Content Manager (音视频内容经理)

Location: Suntec, Singapore

Position Type: Full-Time / Permanent

Job Summary

We are looking for a versatile Audiovisual Content Manager to lead the digital and sensory experience of our Teochew Chinese Restaurant. This role is unique—you will be responsible for both the "behind-the-scenes" technical management of our AV systems (KTV stage) and the "front-facing" creation of engaging visual content. You will ensure that our brand’s identity is consistently reflected through high-quality video, audio, and digital displays.

Key Responsibilities

• Content Creation & Management: Produce, edit, and manage high-quality video and static content for LED walls, social media platforms (TikTok/Xiaohongshu), and digital menus.

• AV System Oversight: Manage the operation and regular updating of the KTV song library, background music (BGM) playlists, and live performance visuals.

• Live Event Production: Operate visuals and "VJ" (Video Jockey) software during live band performances to create an immersive dining and entertainment atmosphere.

• Technical Troubleshooting: Ensure all digital displays, projectors, and sound consoles are functioning perfectly before every service shift.

• Brand Consistency: Work with the marketing team to ensure all AV output aligns with the restaurant's premium branding and seasonal promotions.

Ad Hoc Tasks & Flexible Support

In our dynamic environment, the AV Content Manager plays a critical role in overall operational success:

• Event Photography/Videography: Capture "live" moments during special guest appearances, weddings, or corporate events for immediate social media updates.

• Technical Support for Guests: Assist VIP guests in the KTV suites with specialized technical requests or connectivity for private presentations.

• Administrative Coordination: Assist the HR and Operations teams in digitizing internal training materials or filming workplace safety demonstrations.

• On-Site Logistics: Support the floor team during peak festive periods (e.g., CNY) with general logistics or crowd coordination near the stage area.

Requirements

• Experience: 2–4 years in AV production, digital content creation, or multi-media management, preferably in the F&B or nightlife industry.

• Technical Skills: Proficiency in KTV management systems.

• Creative Flair: A strong portfolio demonstrating an understanding of lighting, composition, and sound design.

• Languages: Proficiency in Mandarin is essential to manage Chinese-language media content and coordinate with regional vendors or performers.

• Adaptability: Comfortable working in a fast-paced, loud environment with a schedule that includes evenings and weekends.

Location: Suntec, Singapore

Position Type: Full-Time / Permanent

Job Summary

We are looking for a disciplined and detail-oriented Sous Chef to serve as the second-in-command in our kitchen. You will be the vital link between the Head Chef’s vision and the line team’s execution. The ideal candidate is a hands-on leader who can master the wok during peak service, maintain rigorous food safety standards, and step in to manage the kitchen seamlessly in the Head Chef’s absence.

Key Responsibilities

• Service Leadership: Lead the line during busy lunch and dinner shifts, ensuring every dish meets our standards and presentation.

• Kitchen Supervision: Supervise the Junior Sous Chefs, Station Chefs, and Commis, ensuring tasks are completed efficiently and prepped correctly for service.

• Inventory & Quality Control: Perform daily checks on ingredient freshness and stock levels. Manage the "First-In, First-Out" (FIFO) system to minimize wastage.

• Training: Assist the Head Chef in training new staff on specific Chinese culinary techniques, knife skills, and the restaurant’s unique recipes.

• Compliance: Ensure the kitchen strictly adheres to SFA (Singapore Food Agency) hygiene standards and Workplace Safety and Health (WSH) protocols.

Ad Hoc Tasks & Operational Support

As a key member of the management team in a dynamic dining and entertainment venue, the Sous Chef will handle various flexible duties:

• Administrative Assistance: Help the Head Chef with daily manpower scheduling, food cost reporting, and digitizing recipe cards for the kitchen database.

• Inter-departmental Coordination: Work with the Maintenance & Operations Manager to report and oversee the repair of kitchen machinery or cooling systems.

• Menu Testing: Participate in R&D sessions for new seasonal dishes, providing technical feedback on preparation times and ingredient sourcing.

• Event Support: Coordinate kitchen logistics for large-scale banquet events, ensuring smooth transitions between appetizers and main courses.

• HR Support: Assist in conducting practical cooking tests for new kitchen applicants and providing feedback on their technical proficiency.

Requirements

• Experience: Minimum 5–7 years in a professional Chinese kitchen, with at least 2 years in a Senior Station Chef or Sous Chef role.

• Technical Skills: Exceptional wok skills and deep knowledge of traditional Chinese cooking methods (steaming, braising, stir-frying).

• Leadership: Proven ability to manage a team of 5–10 kitchen staff in a high-pressure environment.

• Languages: Proficiency in Mandarin is essential for clear communication with the kitchen brigade.

Location: Suntec, Singapore

Position Type: Full-Time / Permanent

Job Summary

The Maintenance & Operations Manager is responsible for ensuring the seamless physical and technical operation of the restaurant. This role bridges the gap between facility management and daily operational efficiency, ensuring that the kitchen, dining hall, and specialized entertainment systems (KTV) are always in top working condition.

Key Responsibilities

• Facility & Equipment Oversight: Schedule and oversee regular servicing for kitchen equipment (ovens, chillers, grease traps) and HVAC systems to ensure compliance with Singapore’s SFA and NEA standards.

• Vendor Management: Act as the primary point of contact for external contractors, including pest control, specialized kitchen technicians, and MEP (Mechanical, Electrical, and Plumbing) services.

• Safety & Compliance: Ensure the premises meet all Fire Safety Manager (FSM) requirements and that Workplace Safety and Health (WSH) protocols are strictly followed.

• Technical Infrastructure: Maintain the functional integrity of the restaurant’s POS systems, KTV equipment, and backend IT connectivity.

• Budget Control: Track maintenance expenses and manage the inventory of essential spare parts and consumables to minimize operational downtime.

Ad Hoc Tasks

In a fast-paced Chinese restaurant and live venue environment, you will be required to handle various "on-the-fly" responsibilities:

• Urgent Repairs: Perform immediate "first-aid" repairs on furniture, lighting fixtures, or minor plumbing leaks during peak dining hours to prevent service disruptions.

• Event Logistics: Lead the setup and teardown of specialized equipment for large-scale events, banquet weddings, or live band performances.

• Work Pass & Admin Support: Assist the HR department with technical site inspections or documentation related to workplace safety and manpower audits.

• After-Hours Coordination: Act as the emergency contact for security alarms or facility-related issues occurring outside of standard operating hours.

Requirements

• Experience: Minimum 3–5 years in facility management or operations within the F&B or hospitality industry.

• Technical Proficiency: Strong understanding of electrical systems, plumbing, and general kitchen machinery.

• Language: Professional proficiency in Mandarin. Ability to communicate in Mandarin is highly beneficial to coordinate with kitchen staff and specialized equipment vendors.

• Attitude: A "hands-on" troubleshooter who remains calm under pressure during a busy dinner service.

Job Description: Performing Artiste Manager (演艺经纪经理)

Location: Suntec, Singapore

Position Type: Full-Time / Permanent

Job Summary

We are seeking a dynamic and well-connected Performing Artiste Manager to curate and lead the entertainment soul of our establishment. In our "Livehouse" dining concept, the quality of our performers is as vital as the quality of our food. You will be responsible for scouting, booking, and managing a roster of singers, musicians, and performers who align with our premium Chinese dining brand, ensuring every night offers a world-class auditory and visual experience.

Key Responsibilities

• Talent Scouting & Booking: Identify and audition high-quality vocalists and musicians.

• Performance Scheduling: Develop and manage the monthly performance calendar, ensuring a diverse and engaging lineup that keeps diners returning.

• Artiste Management: Act as the primary point of contact for all performers, managing their contracts, performance fees, and ensuring they adhere to the restaurant’s grooming and conduct standards.

• Creative Direction: Work with the Lighting & Visual Manager to develop "show sets"—matching the musical repertoire with specific lighting cues and visual backgrounds.

• Rehearsal Oversight: Conduct sound checks and rehearsals to ensure performers are well-prepared and that the audio balance is optimized for a comfortable dining volume.

Ad Hoc Tasks & Operational Support

As a key member of a versatile hospitality team, your role extends beyond the stage to ensure overall business success:

• Social Media Engagement: Capture "behind-the-scenes" content or "live highlights" of performers for use on TikTok, Xiaohongshu, and Instagram.

• Guest Interaction: Act as a "Host" during performance sets, engaging with VIP diners to take song requests or facilitate "shout-outs" for special occasions like birthdays.

• Event Support: Collaborate with the Event Operations Manager to source specialized talent (e.g., traditional Chinese instrumentalists or lion dance troupes) for corporate bookings and festive launches.

• Front-of-House Assistance: During peak service transitions or intermissions, assist the floor team with guest seating or hospitality logistics to maintain a seamless atmosphere.

Requirements

• Experience: 3–5 years in artiste management, talent booking, or entertainment production.

• Industry Knowledge: A deep understanding of the local and regional Chinese music scene and a strong network of freelance performers.

• Technical Familiarity: Basic understanding of stage audio (mics, monitors, mixers) to communicate effectively with sound engineers.

• Languages: Fluent in Mandarin. Excellence in Mandarin is essential for communicating with performers.

• Interpersonal Skills: Exceptional "people skills" with the ability to manage creative personalities while remaining focused on business objectives.

Job Description: Head Chef (行政总厨)

Location: Suntec, Singapore

Position Type: Full-Time / Permanent

Job Summary

We are seeking a highly skilled and disciplined Head Chef to lead our culinary team in a high-volume, premium Chinese restaurant. The ideal candidate will be a master of traditional TeoChew Chinese cooking techniques—ranging from wok hei mastery to intricate banquet preparation—while possessing the modern management skills necessary to maintain food costs, hygiene standards (SFA), and kitchen efficiency in a fine dining environment.

Key Responsibilities

• Culinary Leadership: Oversee the daily operations of the kitchen, ensuring every dish meets the restaurant’s high standards for taste, presentation, and consistency.

• Menu Development: Design and innovate seasonal menus, "chef’s specials," and curated sets for different occasions.

• Cost Management: Monitor food inventory, negotiate with suppliers, and manage food waste to maintain healthy profit margins without compromising quality.

• Quality & Hygiene Control: Enforce strict adherence to Singapore Food Agency (SFA) food safety regulations and maintain an A-grade kitchen cleanliness rating.

• Team Mentorship: Recruit, train, and supervise kitchen staff (Sous Chefs, Wok Chefs, and Commis), fostering a culture of professional growth and discipline.

Ad Hoc Tasks & Operational Support

In our fast-paced environment, the Head Chef is a key pillar of the overall business operation and will be expected to assist with:

• Procurement & Vendor Relations: Support the Operations Manager in sourcing specialized ingredients or testing new equipment for kitchen upgrades.

• Cross-Departmental Collaboration: Work with the HR Manager on manpower planning, staff performance reviews, and workplace safety training for kitchen personnel.

• VIP Guest Engagement: Occasionally interact with VIP diners or corporate clients to customize menus or explain specific culinary techniques during special events.

• Facility Oversight: Assist the Maintenance Manager in identifying and troubleshooting kitchen equipment malfunctions (e.g., walk-in chillers, high-pressure burners).

• Emergency Floor Support: During exceptional peak periods, provide high-level coordination between the kitchen and Front-of-House to ensure smooth service flow.

Requirements

• Experience: Minimum 8–10 years of experience in Chinese professional kitchens, with at least 3 years in a Head Chef or Executive Sous Chef role.

• Technical Mastery: Deep knowledge of Teochew Chinese cuisine, with expert-level wok skills and plating aesthetics.

• Leadership: Strong communication skills and the ability to lead a diverse team under high-pressure, fast-turnaround conditions.

• Language: Professional fluency in Mandarin is essential for managing kitchen operations and communicating with traditional suppliers.