CUSTOMER SERVICE OFFICER / EXECUTIVE (LOGISTICS/FREIGHT FORWARDING))
Full-time
Senior Executive
1 month ago
Job DescriptionArrange Import/Export Documentation & ProcessesPrepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading / FT.....
Job Description
- Arrange Import/Export Documentation & Processes
- Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading / FTA Agreement)
- Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.
- To co-ordinate with warehouse team for export/import shipment preparation (i.e. cargo pick up, shipping marks, barcode labelling)
- Handling customer enquiries or complaints
- Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
- Prepare Profit and loss for each shipment.
- Liaise and maintain good relations with agents and shipping companies.
- Other Administrative and ad-hoc duties if required
Requirements
- Minimum GCE N or O level / Diploma in any discipline
- Responsible, positive attitude, be able to work independently and as a team player
- Preferably with Logistics/ Shipping / Freight Forwarding Experience
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