Total 4 job vacancies by Angkas

As Angkas' Product Operations Intern you will be included to design to help product teams operate as effectively as possible. The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting.

What you will do:

• A cross-functional role focused on Streamlining product processes, workflows, and collaboration across the entire organization.
• Increase the efficiency of the product team by collecting, organizing, and analyzing product usage data to help product management make informed decisions.
• Focus on tooling and tech stack management, product enablement, customer feedback comprehension, product experimentation, continuous team training, and other areas.
• Work with other teams in the company to facilitate customer feedback loops for the product team
• Implement other administrative, human resource, and operational processes within the product team
• Come up, and implement go-to-market strategies and a playbook for our existing products
• Conduct field testing or competitor analysis when needed
• Must be able to ride motorcycle taxis

What we're looking for:

• High attention to detail
• With own personal laptop and are willing to go onsite 3 to 5 times a week if necessary
• Has the ability to think on your feet and make quick decisions
• Entrepreneurial and self-motivated
• Diligent and resourceful
• Excellent communications skills
• Pro-active and has initiative
• Project management skills
• Strong-personality and growth mindset
• Can render a long-term internship (3 - 4 months)
• Adaptability and Agility: Ability to quickly adjust strategies and tactics in response to changing conditions
• Strong Teamwork and Collaboration: Emphasis on cohesive team dynamics and seamless collaboration across functions to achieve common goals.
• Strategic Planning and Execution: Focus on meticulous planning and disciplined execution to deliver successful outcomes.
• Resilience and Perseverance: Maintaining determination and composure under pressure, overcoming obstacles to drive projects forward.
• Continuous Learning and Improvement: Commitment to ongoing training, skill enhancement, and process optimization to stay ahead of challenges.

What you can expect:

• A fun, challenging, and collaborative environment
• Mentorship and real-life work exposure experience in a hyper growth start-up 
• Coffee/Juices and snacks in the office

The Junior Data Engineer will play a crucial role in building and maintaining the data foundations that support analytics,

reporting, and machine learning initiatives. This role is responsible for helping transform raw data from multiple sources into

reliable, high-quality, and business-ready datasets that enable better decision-making across the organization.

Working closely with data engineers, data analysts, and ML engineers, the Junior Data Engineer will support the

development of data pipelines, data quality processes, and monitoring practices in a cloud-based environment. This role is

ideal for someone eager to grow in data engineering, contribute to production-grade data solutions, and continuously learn

modern tools, processes, and best practices.

What you’ll be doing:

● Develop, maintain, and optimize ETL/ELT data pipelines using SQL and Python

● Collect and integrate data from multiple sources, including batch and near real-time systems

● Transform raw data into clean, validated, and business-ready datasets for analytics and machine learning use cases

● Implement data quality checks, validation, and QA processes to ensure data accuracy and reliability

● Write, test, and maintain SQL and Python code to support scalable and dependable data workflows

● Monitor data pipelines and assist in incident investigation, incident management, troubleshooting, and resolution

● Collaborate with data analysts, ML engineers, and other stakeholders to support evolving data requirements

● Contribute to documentation, knowledge sharing, and continuous improvement of data engineering practices

Technical Skills

• Basic experience with cloud platforms (GCP preferred)

• Working knowledge of SQL and Python

• Exposure to ETL/ELT concepts and data pipeline development

• Familiarity with version control (Git)

• Basic understanding of DevOps practices, such as:

CI/CD pipelines

Infrastructure as Code (e.g., Terraform)

● Awareness of agile software development methodologies

Operational Knowledge

● Familiarity with incident management concepts, such as monitoring,

alerting, and issue escalation in production systems

● Willingness to learn monitoring, alerting, and production support

practices

Soft Skills

● Clear and effective communication skills

● Ability to collaborate with cross-functional teams

● Adaptable and eager to learn new tools and technologies

● Good problem-solving mindset and attention to detail

Why join Angkas?

• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

The IT Operations Specialist is a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.

Responsibilities:

IT Operations & Execution

• Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security protocols across the organization.
• Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.

Office Infrastructure & Security

• Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
• Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
• Coordinate with vendors for routine equipment procurement, maintenance, and support.

Network and Systems Administration

• Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
• Execute routine system backups and participate in disaster recovery testing.
• Assist in conducting risk assessments and resolving identified security vulnerabilities.

End-User & Stakeholder Support

• Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
• Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
• Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.

Automation and Process Optimization

• Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
• Administer and support internal tools, collaboration platforms, and operational workflow systems.

Technical Support for Engineering Teams

• Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
• Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
• Assist in systems integration like SSO and Zero Trust

Mobile Device Management

• Setup policies for mobile devices
• Update device police in response to Common Vulnerabilities and Exposures
• Ensure that all IT Assets that can be managed by the current MDM are configured.

• 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.
• Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
• Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
• Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
• Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
• Experience coordinating with external IT vendors and managing hardware inventory and tracking.
• Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
• Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
• Experience with MDM is a plus.
• Experience with AI tools governance is a plus.

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

The ERT Supervisor manages high-risk, urgent, and sensitive cases requiring immediate action and cross-functional

coordination. The role ensures timely resolution of escalated incidents such as accidents, harassments, safety concerns,

claims, and critical customer issues while minimizing operational, financial, and reputational risk.

What you’ll be doing:

Emergency Response:

● Supervise and coordinate the Emergency Response Team (ERT) in managing accidents, incidents, and other urgent

situations.

● Ensure that all response protocols are followed accurately and efficiently.

● Provide guidance and support to ERT members during incident handling.

● Maintain records of all incidents, including reports, photos, and communication logs.

Escalation Management:

● Handle escalations from passengers, bikers, and internal teams, ensuring timely resolution.

● Assess incidents to determine severity and necessary actions, escalating to higher management when required.

● Coordinate with relevant departments (Operations, Legal, Insurance, etc.) to address escalated issues.

● Monitor and track escalated cases to ensure follow-ups and closure.

Coordination and Communication:

● Serve as the main point of contact between ERT, passengers, bikers, and external authorities (e.g., police,

hospitals).

● Maintain proactive communication with affected parties to provide updates and assistance.

● Ensure proper documentation and reporting of all incidents and escalations.

Team Leadership:

● Train and mentor ERT members on incident response, escalation protocols, and safety procedures.

● Monitor team performance and provide feedback to improve service quality.

• Bachelor’s degree in Business, Operations Management, Public Safety, or related field (preferred but not required).
• 2–4+ years in: Escalations handling, Incident management, Customer support leadership, Safety or operations roles
• Experience in transport, logistics, or safety operations, Knowledge of insurance claims processes,
• Background in emergency response handling-Excellent organizational and time management skills.
• Physically fit to perform emergency response duties
• Willing to work on shifting schedules, weekends, and holidays, as emergencies arise at any time.
• Effective communication and coordination skills with both internal teams and external partners.
• Ability to work under pressure and handle sensitive information with confidentiality.
• Adaptability to take on additional tasks as needed by the ERT Team.

Why join Angkas?

• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology