Operation Executive/Manager
1 month ago
Company OverviewWe are a licensed environmental services company providing professional cleaning and pest management solutions across a wide range of.....
Company Overview
We are a licensed environmental services company providing professional cleaning and pest management solutions across a wide range of client sectors. We are looking for a driven and hands-on Operations Executive / Manager to oversee daily service operations, manage field teams, and ensure consistent service excellence.
Job Summary
The Operations Executive / Manager will lead daily cleaning and pest control operations, manage field teams, ensure service quality and compliance, and drive client satisfaction and business growth.
Responsibilities
- Plan, coordinate, and oversee daily cleaning and pest control service operations to ensure timely and effective delivery
- Supervise field staff to maintain quality standards, safety protocols, and regulatory compliance
- Conduct site inspections and quality audits at client locations to verify service effectiveness and adherence to standards
- Manage inventory of chemicals, equipment, and consumables to support uninterrupted service delivery
- Address client feedback, complaints, and service escalations promptly and professionally to maintain client trust
- Prepare detailed service reports, records, and documentation for audits and compliance verification
- Recruit, onboard, train, and monitor operations staff performance to build a competent and motivated team
- Build and sustain strong client relationships to identify opportunities for service renewal and business expansion
- Support tender preparation, quotations, and business development activities to contribute to company growth
- Monitor key performance indicators (KPIs) and implement operational improvements to enhance efficiency and service quality
Preferred competencies and qualifications
- Minimum 2–3 years of experience in operations, facilities management, or service delivery roles
- Prior experience in environmental services, cleaning, or pest control is advantageous but not mandatory
- Proficient in Microsoft Office; familiarity with operations or scheduling software is a plus
- Valid Class 3 driving licence preferred
- Bilingual ability in English and Mandarin or Malay is an advantage to facilitate communication with diverse clients and teams
Other Information
Benefits
- Competitive salary commensurate with experience
- Structured training and career advancement opportunities
- AWS and performance bonus
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