Total 183 job vacancies by AccorHotel

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all products served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Performs any other duties and responsibilities that may be assigned. 

The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management. The Night Manager acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.  

Primary Responsibilities

Manages all aspects of the hotel operation at night 

• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.  
• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore. 
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Services sections. 
• Works with Concierge, Raffles Service (and substitutions), Housekeeping, and Butlers to ensure seamless resident and guest service. 
• Completes all necessary tasks of financial, auditing, and other nature that are part of the end-of-day procedure. 

Delivers the Raffles Hotel Singapore arrival and departure experience 

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties.  
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management. 
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Spirit of Conquest, Sustainable Performance, Innovation and Respect. 

Maximises efficiency of resident and GUEST INCIDENT management 

• Manages any incident that occurs during residents’ stay and guests’ visit due to service or product shortfalls. 
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience. 
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values. 
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines. 

Maximises the outcome of upsell and cross-sell opportunities 

• Executes the annual upsell strategy and achieves all goals as set by management. 
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities. 
• Performs any other duties and responsibilities that may be assigned. 

As Assistant Front Office Manager, you will play a key role in supporting the Front Office Manager in leading Sydney’s largest Accor midscale hotel Front Office teams - including Reception, Guest Experience, Porters/Concierge, Switchboard, and Assistant Managers.

• You’ll help develop and empower our team of Heartists, working collaboratively across departments to deliver exceptional guest experiences and create memorable moments that reflect our brand values.
• Support the Front Office Manager in daily operations and team leadership.
• Provide outstanding guest service, proactively resolving issues with care and professionalism.
• Assist in monitoring and reporting on key performance metrics, driving continuous improvement.
• Contribute to the development and implementation of front office procedures and service standards.
• Partner with the Front Office Manager on loyalty recruitment, projects, and guest experience initiatives across the hotel.
• Foster a welcoming and inclusive environment for both guests and team members, ensuring every interaction is a peak moment.

Bonjour! Take the next step in Banquets, where grand events are delivered with precision, elegance, and impeccable service. As a Food & Beverage Team Leader, you will set the tone for seamless, five-star functions ensuring every event, from intimate gatherings to large-scale conferences, is executed flawlessly and memorably.

With a natural ability to lead, you guide the team through each event with confidence, coordinating service flow, room set-ups, and timings to ensure smooth and efficient delivery. You inspire and support your team, driving performance, engagement, and development while maintaining the highest standards throughout every stage of service.

You are detail-oriented and commercially aware, confidently promoting offerings and enhancing the guest experience through attentive service and thoughtful execution. From maintaining impeccable hygiene standards to overseeing presentation and operational flow, every element is managed with precision and professionalism.

Working within a collaborative and high-performing environment, you embody the art of French hospitality with a polished, adaptable, and “can-do” attitude, elevating each event into a sophisticated and unforgettable occasion.

We're looking for an experienced Financial Controller to join our dynamic team. In this pivotal role, you will provide strategic financial leadership and business support to drive organizational performance and profitability. You will partner closely with senior management and department heads to deliver actionable financial insights, ensure regulatory compliance, and foster a culture of fiscal responsibility across all operations. This is an exceptional opportunity for a detail-oriented, analytical leader who thrives in a collaborative environment and is committed to driving sustainable business growth.

Business Partnering & Strategic Leadership

• Develop and maintain key relationships with the General Manager, Executive Committee, and department heads to provide comprehensive financial support and strategic guidance.
• Collaborate with operational leaders to analyze financial performance, identify variances, and recommend data-driven strategies to enhance business effectiveness.
• Contribute to critical business decisions regarding revenue generation, cost management, and capital investments.
• Support department heads in developing and implementing corrective action plans based on internal and external audit findings.
• Attend and actively participate in revenue management meetings to identify opportunities and risks across all revenue streams.
• Build strong business relationships with stakeholders by participating in strategic discussions and responding proactively to initiatives.

Financial Planning, Reporting & Analysis

• Prepare, analyze, and interpret comprehensive financial data and reports in a clear, comprehensible manner for all organizational levels.
• Lead the development and implementation of annual budgets, capital budgets, and rolling forecasts in conjunction with the General Manager and department heads.
• Establish and maintain accurate financial reporting procedures, ensuring timely delivery of monthly internal benchmarking and operational performance analysis reports.
• Monitor and analyze balance sheet accounts, identifying meaningful variations and communicating findings to senior management.
• Identify and implement best practices and benchmarking techniques to enhance revenues, improve productivity, and optimize cost efficiencies.
• Manage all facets of the capital process, including fixed asset tracking, sub-ledger maintenance, and depreciation management.
• Ensure accurate and consistent recording of financial and statistical data across a unified chart of accounts and expense dictionary.

Compliance, Risk Management & Controls

• Maintain fiduciary responsibility to the organization and stakeholders by ensuring full compliance with policies, accounting standards, and local regulatory requirements.
• Safeguard organizational assets and interests by serving as the guardian of management agreements, contracts, and critical legal documents.
• Conduct regular operational risk assessments, establish and maintain a comprehensive risk register, and develop action plans to mitigate identified risks.
• Ensure proper segregation of duties, monitor internal control systems regularly, and document compliance with established control procedures.
• Approve all cash disbursements and ensure proper documentation and execution of all financial transactions.
• Develop, implement, and monitor credit and collection procedures in accordance with corporate policies.
• Ensure timely and accurate reporting of all incidents in accordance with company protocol.

Additional Responsibilities

• Prepare and present special financial reports as required by senior management, corporate office and owners.
• Interact with external stakeholders including legal counsel, insurance companies, tax consultants, auditors, and financial institutions.
• Ensure compliance with all local laws, fiscal regulations, and licensing requirements applicable to Spain.
• Develop business acumen across all leadership levels to enhance understanding of financial impact on overall organizational performance.

Swissôtel Sydney, part of Accor’s international network, is seeking an experienced assistant manager with Fine Dining experience as Assistant Manager Food & Beverage.

Reporting directly to the Food & Beverage Manager, you will ensure that our guests and clients have a truly memorable experience during dinner services in Ten Stories, with cross over assistance in In Room Dining and Executive Lounge as required.

Responsibilities and duties (but not limited to):

• Supervise team members and manage the day-to-day dinner operation of our Food & Beverage outlets

• Ensure efficient, hospitable and professional service is provided to all guests and clients

• Support the Food & Beverage Management team

• Develop and mentoring team members

• Oversee daily restaurant operations to ensure smooth and efficient service

• Lead, train, and motivate F&B attendant to hotel brand standard

• Deliver exceptional customer service and handle guest feedback or complaints professionally

• Manage staff rostering and timesheet approval

• Monitor inventory levels, order supplies, and control stock costs

• Ensure compliance with food safety, hygiene, and workplace health & safety standards

• Drive sales and implement strategies to achieve revenue targets

• Maintain high standards of presentation, cleanliness, and service quality

• Collaborate with kitchen team to ensure menu quality and consistency

• Recruit, onboard, and develop team members

• Build a positive team culture aligned with company values

We have the exciting opportunity to welcome a dedicated Reservations Assistant Manager to join the Front Office team on a full time basis. Reporting directly to the Front Office Manager, this role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience. You will work in parallel to other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, as well as processing commissions form third party bookings. 

Key Duties: 

• Respond to all service enquires daily in coordination with Revenue team to accurately quote product availability, rate, and hotel facilities.
• Assist with guest problems or queries and handle escalated complaints professionally and promptly.
• Prompt and accurate management of key financial tasks, such as processing of 3rd party booking commissions, booking payments, and refunds where necessary.
• Provide reservations specific training to other Front Office team members opportunistically, promoting a positive information sharing mentality within the team. 

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Brisbane City, Australia. This is a pivotal leadership role where you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations, including reception, concierge, and reservations
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

To provide excellent guest service by ensuring a pleasant dining experience, maintaining service standards, and assisting in restaurant operations.

Key Responsibilities:

• Greet and seat guests courteously, ensuring comfort and satisfaction.

• Present menus, take orders accurately, and serve food & beverages promptly.

• Ensure table setup and cleanliness as per hotel standards.

• Maintain knowledge of menu items, ingredients, and daily specials.

• Coordinate with kitchen and bar staff to ensure timely service.

• Handle guest complaints professionally and report to the supervisor if required.

• Ensure adherence to hygiene, grooming, and safety standards.

• Assist in billing and cash handling procedures.

• Support in banquet or special event setups when needed.

A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include:

1. Greeting Guests: Welcoming visitors and clients, ensuring a positive first impression.
2. Answering Calls: Managing incoming and outgoing calls professionally.
3. Scheduling: Booking appointments or reservations, and coordinating meeting rooms.
4. Administrative Support: Managing correspondence, filing, and basic clerical duties.
5. Customer Assistance: Addressing inquiries or directing visitors to the appropriate departments.
6. Record Management: Maintaining logs and records, like visitor details or appointments.
7. Cash Handling (if applicable): Processing payments or handling petty cash.

Key Responsibilities:

1. Food & Beverage Production Planning
2. Plan and coordinate the activities of the team to ensure operative effectiveness.
3. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies.
4. Ensure to contribute to achieve the objectives set within the culinary department.
5. Manage the team to ensure the proper use of equipment and efficient completion of all tasks.
6. Monitor grooming and personal hygiene of the team to ensure that the standards are maintained.
7. Ensure that the team has been trained for all safety provisions.
8. Analyze food costs and determine most cost-effective recipes while ensuring that standards are maintained.
9. Identify optimal, cost effective use of the resources and educate the team on the same.
10. Monitor the operations of the assigned function to ensure that the food wastage is minimized.
11.   Ensure that all dishes are prepared according to the recipe and to the correct quantity.
12.  To ensure that the section is being kept clean and tidy at all times as per the standards.
13.  Closely communicate with Restaurant Manager & Assistant Manager, on special functions, booking, menu item availability, service problems, guest comments and guest preferences.
14.  Ensure to take extra care to prevent the use of contaminated products in any process of food preparation.
15.  Monitor the presentation of food to ensure that it complies with company standards and set guidelines.
16.  To ensure that Commis chefs receive the appropriate training and optimum guidance.
17.  Ensure that all stocks are kept under optimum conditions and any anticipated shortages are communicated promptly to the Executive Sous chef or Executive chef.
18. Attend to day-to-day problems and needs concerning equipment and food supplies.
19. Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
20. Ensure to monitor quantity and quality of food products to ensure compliance with the standards.
21. Strictly follow all recipes, methods and instructions from the Executive Chef / Executive Sous Chef.
22. Handle additional responsibilities as and when delegated by the Management.
23. Hygiene / Personal safety / Environment:
24.  Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
25. Respects the instructions and safety guidelines for the equipment (s)he uses
26. Applies the hotel's security regulations (in case of fire etc)
27. Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
28. Practice strict control on food portioning and wastage, thereby ensuring gross food profitability

Housekeeping Executive
You are at the heart of the hotel! As a Housekeeping Executive, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Clean all assigned guestrooms to standard
Take initiative to add a personalized experience for the guest
Take ownership of guests’ privacy and belongings, while ensuring exceptional service

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

• Manage and supervise daily food and beverage service operations to ensure smooth functioning of the restaurant or dining area.

• Ensure high standards of food quality, presentation, and service are maintained at all times.

• Coordinate with the kitchen team to ensure timely preparation and delivery of food orders.

• Supervise and guide service staff such as waiters, stewards, and hosts to maintain efficient service.

• Greet guests when required and ensure they receive professional and courteous service.

• Handle customer complaints or special requests and resolve issues promptly to maintain customer satisfaction.

• Monitor guest feedback and take necessary actions to improve the dining experience.

• Ensure cleanliness, hygiene, and safety standards are followed in the dining and service areas according to food safety regulations.

• Assist in planning staff schedules and support the training of new employees on service standards and procedures.

• Monitor inventory levels of food, beverages, and service supplies and coordinate with the purchasing department for replenishment.

• Ensure proper storage and handling of food and beverage items to avoid wastage and maintain quality.

• Support cost control measures by minimizing waste and ensuring efficient use of resources.

• Assist in implementing promotional activities, special menus, and events to enhance customer engagement and sales.