Job Responsibilities:
1. Team Leadership:
· Oversee daily operations of the retail store, ensuring smooth workflow and adherence to company policies.
· Train, mentor, and motivate staff to achieve sales targets and provide exceptional customer service.
· Conduct regular performance evaluations and provide constructive feedback.
2. Sales Management:
· Drive sales performance by setting achievable targets and monitoring sales metrics.
· Implement promotional strategies and ensure product displays are visually appealing and aligned with brand standards.
· Analyze sales data to identify trends and opportunities for improvement.
3. Customer Service Excellence:
· Ensure a high standard of customer service, addressing customer inquiries and resolving complaints promptly.
· Foster a welcoming and engaging environment for customers to enhance their shopping experience.
4. Inventory Management:
· Oversee inventory levels, ensuring adequate stock is maintained and minimizing shrinkage.
· Conduct regular stock takes and coordinate with the inventory team to manage stock replenishment.
5. Store Operations:
· Maintain store cleanliness and organization, ensuring compliance with health and safety regulations.
· Assist in visual merchandising and ensure that the store is well-presented at all times.
6. Reporting:
· Prepare regular reports on sales performance, inventory status, and staff productivity for management review.
· Provide insights and recommendations based on data analysis to improve operational efficiency.
7. Compliance and Training:
· Ensure all staff are trained on company policies, product knowledge, and customer service standards.
· Stay updated with industry trends and competitor activities to adapt strategies accordingly.
Qualifications:
Education:
Ø Minimum diploma in Retail Management, Business Administration, or related fields.
Experience:
Ø At least 2-3 years of experience in retail, with a focus on supervisory roles in luxury or fashion retail preferred.
Skills:
Ø Strong leadership and team management abilities.
Ø Excellent communication and interpersonal skills.
Ø Proficient in Microsoft Office and retail management software.
Ø Strong analytical skills and ability to interpret sales data.
Attributes:
Ø Passion for watches and luxury retail.
Ø Customer-focused with a proactive approach to service.
Ø Ability to work in a fast-paced environment and manage multiple priorities.
