Total 103 support analyst job vacancies in Quality Assurance / Control category in The Philippines

Scope of Work:

A) Performs routine and non-routine testings in the following areas with good observation of ALCOA+, cGMP, cGDP and cGLP requirements:

• Chemical testings for raw materials and utilities samples
• Chemical testings to support manufacturing processes, process validations, cleaning validations and reagent qualifications
• Timely support for projects and new product introduction (NPI) such as method verification and method validation / transfer (when required)
• Ensures right-first-time test executions and documentation, with schedule adherence.
• Performs peer review for verification of task and data.

B) Ensures training competencies are up-to-date and comply to global GSK training policies.

C) Performs equipment troubleshooting, calibrations, maintenance and verifications as assigned. Initiates repair work requests and liaise with vendors as necessary.

D) Identifies and reports issues (e.g. invalid results/OOS/atypical results/equipment failure) in QC to superintendent/manager in a timely manner. Participates in laboratory investigations (when required) and assist in timely closure of investigations and CAPAs.

E) Assists in document drafting and periodic review (e.g. SOPs, OJTs, WRAs, CRAs, QMCs, control charts)

F) Supports activities related to GPS (e.g. tiers, Gemba, DMAIC, 5S, standard work etc) for continuous improvement. Practises 5S and ensures good housekeeping of laboratory, work area and equipment. Also support lean activities and improvement projects with achievements.

G) Takes initiative to ensure good inventory of QC materials and reagents (e.g. purchased chemicals and prepared materials / glassware) to support testing activities; ensures no overstocking of inventory

H) Ensures inspection-readiness of the QC laboratories.

I) Adheres to all safety and security policies and practices. Ensures wastes are disposed appropriately and promptly.

J) Adhoc weekend, off-office hours support.

Timeline: 1 year contract

About Duotech

Duotech is a Singapore-based technology company specialising in the consulting, design and engineering of customised software solutions and mobile applications. We help organisations drive innovation, improve operational efficiency and strengthen their competitive advantage through tailored, scalable technology solutions.Our team of experienced software experts works closely with clients to understand their unique business challenges and deliver streamlined, high-impact solutions that enhance productivity and support sustainable growth.

Role Overview:

We are looking for a detail-oriented and curious Data Analyst to support regulatory, compliance, and finance data reporting. This role is ideal for candidates who are eager to develop financial regulations, audit data structures, and business workflows while building strong technical data skills. You will work closely with senior data leads, compliance, finance, and risk teams to ensure accurate and traceable regulatory data delivery across multiple jurisdictions.

Key Responsibilities:

• Support regulatory and financial reporting data preparation and validation
• Assist in building and maintaining data pipelines for compliance and audit reporting
• Extract and analyze data from Data Lake / Databricks / SQL environments
• Ensure accuracy and consistency of regulatory and finance data outputs
• Assist in monitoring regulatory reporting requirements and internal data definitions
• Work closely with Compliance, Finance, Risk, and Data teams on daily data requests
• Document data logic, definitions, and reporting processes for audit traceability
• Continuously improve data automation and reporting efficiency

Qualifications:

• 2–5 years experience in data analysis, finance, audit, or compliance-related roles
• Strong proficiency in SQL & Python,
• Basic understanding of financial services / trading / fintech industry preferred
• Exposure to Databricks, or data lake environments
• Willingness to learn regulatory, audit, and financial reporting frameworks
• Familiarity with trading data (CFD, equities, derivatives) is a plus

Responsibilities:

• Provide UAT support/analytic review for system migration/enhancement/model validation to ensure successful implementation
• Establish a clear understanding of what is going to be implemented.
• Ability to highlight issues, and test at different angles and scenarios.
• Active participation in project planning, including development and maintenance
• Coordinate active engagements with various stakeholders to identify improved processes.
• Maintain communication with upstream and downstream of stakeholders.
• Monitoring and maintaining existing system defects
• Follow up with Tech to ensure root caused analysis is provided and rationalized for closure

Requirement:

• Diploma or bachelor’s degree in computer science, IT or in related discipline
• Minimum 1-2 years of experience in Automation and manual testing
• Knowledge of end-to-end UAT life cycle process
• Excellent stakeholder management skills.

Job Description – Test Analyst

Using a suite of modern tools, the Full Stack Tester will play a pivotal role in helping us to automate our move towards a truly continuous integration and continuous deployment environment. You will work with our product and development teams to ensure that we are constantly analysing the automated tests that we design and execute for each of our products.

You will report to the QA Lead, work alongside the automation testers, product and development teams to ensure a high standard of quality in our products. You will carry out automated functional testing on our products. You will have the chance to test modern products based on Microsoft .NET technology.

You will design, maintain and execute suites automated tests using modern languages and tools such as C#, Visual Studio, Selenium, Playwright, JavaScript and Microsoft Azure DevOps.

You will be responsible for working through and developing our backlog to make constant improvements and additions to our existing automated tests. You will review and automate existing manual test cases. You will also be responsible for creating and reviewing defects, tracking their progress from their discovery through to their resolution, ensuring that they are adequately documented and tested.

Over time your role will grow and become more varied as you begin to test a larger variety of products across the NEC SWS. We are constantly developing new and cutting edge, scalable solutions and we need a highly skilled QA expert who embraces problem solving on products built with new, well-structured code as well as elements of legacy code.

You will be someone who likes to push boundaries and enjoys rising to a challenge. We are a committed and supportive team with a ‘can do’ mindset.

Key Responsibilities

• Drive the implementation of modern test automation frameworks and tools.
• Promote shift-left testing practices and support developers in embedding quality.
• Designing and executing automated tests on the latest revisions of the software.
• Participating in the development of our automated testing framework, assisting our move towards automated testing in a CI/CD environment.
• Interpreting requirements from existing manual test cases and specification documents.
  Liaising with Manual Testers and / or Business Analysts to understand the requirements.
• Liaising with the product and development teams to ensure that our backlog is up to date
• Providing estimates regarding the test effort required to complete work.
• Raising bugs and liaising with the development team from discovery through to resolution
• Setting up and configuring the testing environment and associated database(s)
• Working with and communicating frequently with a DevOps team to ensure smooth product delivery from beginning to end.
• Preparing the test execution report and sharing it with stakeholders.

Required technical skills and experience

• Experience with C# / Java Script
• 2 to 4 years of experience in Test Automation using various tools such as Selenium, Playwright etc
• Experience developing and executing automated test cases for User Interfaces
• Knowledge of software development in a web environment

Required soft skills and experience

• Clear and concise communicator
• Able to work independently and as part of a team
• Detailed and effective written communication skills for documenting the features tested and bugs found
• Highly organized, detail oriented, extremely responsive
• Be comfortable discussing technical aspects of projects with other testers, developers & business owners.

Desirable skills and experience

• Experience using Azure DevOps or any equivalent tool
• Experience using Selenium and Playwright or equivalent tools
• Usage of latest AI tools.
• Experience implementing CI/CD pipelines
• Experience testing User Interfaces and databases
• You'll have ISTQB/ISEB Foundation certifications or equivalent certifications or be working towards achieving them.
• Experience coordinating with external/Offshore QA resources

AML / Compliance Analyst (Contract)

We are seeking a detail-oriented AML / Compliance Analyst to support regulatory compliance operations, focusing on customer due diligence, transaction monitoring, and risk assessment activities. This role plays a vital part in safeguarding the organization against financial crime risks and ensuring adherence to regulatory standards.

Key Responsibilities

• Conduct comprehensive customer due diligence (CDD), enhanced due diligence (EDD), and periodic account reviews in accordance with regulatory requirements
• Assess and analyse transaction patterns to identify unusual or potentially suspicious behaviour
• Review and resolve alerts generated from screening and transaction monitoring systems in a timely and accurate manner
• Perform risk assessments on new and existing clients, including trigger event reviews
• Prepare clear and detailed investigation notes, documentation, and audit trails
• Support process enhancement initiatives to improve efficiency, accuracy, and turnaround time
• Contribute to the development and updating of policies, procedures, and compliance guidelines
• Collaborate with internal stakeholders to ensure effective case resolution
• Handle additional compliance-related tasks and special projects as assigned

Requirements

• Diploma or Degree in Business, Finance, Accounting, Law, or a related discipline
• Minimum 1–3 years of experience in AML, KYC, CDD, EDD, or Transaction Monitoring within financial institutions
• Familiarity with name screening systems and alert handling workflows
• Strong analytical skills with high attention to detail
• Ability to manage multiple cases while meeting strict turnaround timelines
• Good written and verbal communication skills
• Comfortable working in a fast-paced and regulated environment

Job Summary (12 months, with a potential to be extended/converted)

The Compliance Analyst supports the Regional Compliance Officer with the implementation and monitoring of the Compliance Program for the APAC region. He/she will assist with various compliance tasks and projects as part of the overall Group Compliance Department.

The key areas the Compliance Analyst will support are:

-       anti-money laundering & terrorism financing (AML/CFT)

-       sanctions &embargoes

-       anti-bribery

-       anti-fraud(jointly with risk)

-       conflicts of interest, monitoring of lobbying activities

-       data protection and privacy

-       anti-trust and competition law

-       reporting concerns / whistleblowing

-       Insurance Distribution Directive requirements

-       Corporate sustainability Due Diligence requirements

-       Licensing &authorizations monitoring

The Compliance Analyst will support the Regional Compliance Officer by:

-       Assisting with the implementation and management ofthe Compliance Program for the region (risk identification and assessment, definition and implementation of controls)

-       Assisting with the monitoring of compliance-related processes for the region

-       Contributing to Group compliance-related initiatives, projects, and the maintenance of the global compliance framework

-       Providing support on the key areas listed above

-       Assisting with compliance-related training and supporting legal trainees of the region, in particular in relation to sanctions review and screening

-       Collaborating with stakeholders involved incompliance matters, including internal stakeholders, Regional Compliance Officers, the Group Chief Compliance Officer, Group Data Protection Officer, and legal counsels

-       Assisting in the development and delivery of compliance training for the Group, the region, and for local entities as needed

-       Assisting with spot checks and ICS controls to ensure the effectiveness of compliance-related policies and guidelines and helping to prepare responses to compliance-related GIA findings

-       Assisting with horizon scanning, helping to inform relevant stakeholders of necessary actions, and supporting the implementation of those actions

-       Contributing to SCOR's Legal & Compliance automation strategy

-       Contributing to SCOR’s Speak Up culture.

Education & Experience

-       Law degree or diploma in Governance,Risk Management, or Compliance 1-3 years’ experience in a compliance or legal team, preferably in a regulated industry

-       Insurance or reinsurance work experience is a plus

-       Knowledge of (re)insurance law and experience in the (re)insurance sector is desirable

Skills required

-       High degree of personal and professional integrity and credibility

-       Strong communication and interpersonal skills

-       Pragmatic, curious, and solution-oriented in dealings with colleagues and business partners

-       Clear understanding of risk without being risk adverse

-       A performance-driven individual, with strong commitment to deliver results

-       Ability to set priorities and manage assigned tasks effectively

-       Team orientation and collaborative working style

Job Description

• Develop and implement testing strategies to ensure high-quality software delivery.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Create detailed test plans, test cases, and documentation for projects.
• Perform manual and automated testing for various software applications.
• Analyse testing results and provide actionable insights to improve product quality.
• Ensure compliance with industry standards and best practices in quality assurance.
• Provide mentorship to junior QA team members and share best practices.
• Keep up-to-date with emerging trends and tools in quality assurance and testing.
• Experience with testing data pipelines and ETLs is a must have for this role.
• Working experience in AWS is a must.
• Experience in Python and basic knowledge on IaC

The Successful Applicant

A successful Senior QA Consultant should have:

• Proven experience in quality assurance and testing within the Technology industry.
• Strong knowledge of testing frameworks and tools relevant to the Technology & Telecoms sector.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• A proactive approach to identifying and addressing potential issues.
• Strong communication skills to effectively convey technical findings.

What's on Offer

• Opportunity to work on cutting-edge projects in the Technology & Telecoms industry.
• Temporary contract with competitive compensation.
• Chance to collaborate with a medium-sized company in a fast-paced environment.

Job Description

• Develop and implement testing strategies to ensure high-quality software delivery.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Create detailed test plans, test cases, and documentation for projects.
• Perform manual and automated testing for various software applications.
• Analyse testing results and provide actionable insights to improve product quality.
• Ensure compliance with industry standards and best practices in quality assurance.
• Provide mentorship to junior QA team members and share best practices.
• Keep up-to-date with emerging trends and tools in quality assurance and testing.
• Experience with testing data pipelines and ETLs is a must have for this role.
• Working experience in AWS is a must.
• Experience in Python and basic knowledge on IaC

The Successful Applicant

A successful Senior QA Consultant should have:

• Proven experience in quality assurance and testing within the Technology industry.
• Strong knowledge of testing frameworks and tools relevant to the Technology & Telecoms sector.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• A proactive approach to identifying and addressing potential issues.
• Strong communication skills to effectively convey technical findings.

What's on Offer

• Opportunity to work on cutting-edge projects in the Technology & Telecoms industry.
• Temporary contract with competitive compensation.
• Chance to collaborate with a medium-sized company in a fast-paced environment.

Responsibilities:

• Support QMS improvement across departments to ensure compliance with IATF requirements.

• Review batch release activities for production, approve records.

• Promote awareness of Quality Policy, Objectives, and Customer Specific Requirements.

• Verify and manage CAPA for quality issues, ensure effectiveness of corrective actions.

• Update and ensure compliance with CSR, provide training to employees.

• Develop and review IATF/ISO procedures and Quality-related instructions.

• Manage MOC for critical parameter changes and audits (customer , internal, supplier).

• Conduct IATF/ISO Internal Audits, report nonconformities, and suggest improvements.

• Assist customer complaint investigation & support audits in quality issues

• Diploma in any Engineering with 3 years of relevant experience.

• Familiarity with ISO 9001, IATF 16949

Interested applicants, send in your updated resume by clicking “Apply Now”.


Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Job Scope:

Reporting to the Development Team Lead in charge of the project, the test engineer will be working with the business requirement, project, technical, policy and stakeholders’ units to create test objective, test strategies and test cases as well as perform quality testing of the product development and maintenance. The test engineer role plays an important part in ensuring a smooth user experience in Mass Transportation Fare Ticketing.

Key Responsibilities:

• Create, develop, and maintain detailed, comprehensive and well-structured test strategies, documentation, including test plans, test cases, and test scripts.

• Estimate, prioritize, plan and coordinate testing activities.

• Identifying and documenting software defects to ensure quality and functionality, working with developers/engineers to resolve issues, and verifying that the software meets requirements.

• Conduct benchmarking and performance, and end-to-end testing, and analyse test performance metrics, including response times, failure rates, and transaction success rates.

• Work closely with front end developers to address integration and performance of the contactless products.

• Monitor and resolve integration issues, optimizing transaction performance and reliability.

• Perform thorough regression testing when defects are resolved.

• Utilising Artificial Intelligence (AI) as part of the testing regime where possible.

• Document and track test results and defects.

• Ability to work with cross-functional teams in different environment to ensure quality throughout the software development lifecycle.

Requirements:

• Tertiary qualification in Computer Engineering/Electronics Engineering or related discipline.

• Domain knowledge and experience in EMV Contactless Specifications (C-2 to C-8 kernels, Book A, Book B), ISO 14443, ETSI TS 102 221

• Experience in developing and testing with EMV compliant products.

• Experience in testing and troubleshooting contactless card and mobile phone.

• Experience in C, C++, Java and other programming languages.

• Experience in developing test tools and using protocol analysers.

• Experience in web programming on UNIX/LINUX and Windows environment.

• Good written and verbal communication skills.

• Proven work experience in software quality assurance.

• A good understanding of card clash scenario in Global Mass Transportation Fare Ticketing is a plus.

• Self-starter and can work independently.

Atleast 5-6 years of experience required.

Responsibilities

• Understand system and business requirements to review / develop relevant test cases;
• Conduct actual UAT for business users, including documentation of results and re-testing for defects.
• Liaise with IT and project members on project updates and resolve interdependent issues
• Support post-roll-out tasks such as user training, production problem investigation, escalation and resolution

Skills/Requirement

• Must have prior related experience with design and conduct of User Acceptance Tests for systems, preferably in Financial Institutions
• Team player, who can work collaboratively together with other team mates on his/ her own
• Self-driven learner and analytical
• Meticulous and sensitive to details

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PRIMARY RESPONSIBILITIES:

• Work closely with BA/Users to understand business requirements

• Create test scenarios and test cases

• Create test data

• Ensure test cases are manually executed in accordance with priority assigned

• Conduct functional and end-to-end testing

• Document all test results for verification

• Log testing defects for errors encountered during test execution

• Provide clarifications to the developer on the logged error

• Track and report testing progress and defects resolution progress

• Re-test fixed defects to ensure proper closure

• Initial investigation and verification of error against the business requirements

• Support test manager to track and report testing progress and defects resolution progress

• Re-test fixed defects to ensure proper closure

• Create and execute of automated tests

• Support User Acceptance Test Planning & automated and manual testing

REQUIREMENTS:

• Minimum one year experience as tester, preferably testing insurance related application.

• Able to work under pressure and within tight deadlines

• Familiar with Microsoft 365 - Office tools (Word, Excel, PowerPoint), Teams, SharePoint.

• Good Technical writing capability and communication skills

• Good communication, problem solving and analytical skills.

• Hardworking, dynamic, strong responsibility and a good team player

• Experience with Automated testing would be an advantage.

Kshama

Registration No. / Unique Entity Number: 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”

Job Description

We are seeking a meticulous and proactive Compliance Officer to join our Regulatory Compliance team. In this critical role, you will be responsible for upholding our Major Payment Institution (MPI) licence obligations and ensuring adherence to all relevant MAS regulations in Singapore. You will play a key part in safeguarding the integrity of our financial services, focusing on transaction monitoring, regulatory reporting, and fostering a strong compliance culture across the business.

Key Responsibilities:

Transaction Monitoring & Regulatory Reporting:

· Conduct thorough surveillance of customer account activities and investigate alerts from monitoring systems.

· Perform detailed fact-finding and analysis on suspicious transactions to determine the necessity for Suspicious Transaction Reports (STRs).

· Prepare, file, and maintain meticulous records for all STR submissions, including documented decision rationale.

· Compile and deliver regular compliance reports to internal stakeholders.

Risk Assessment & Framework Management:

· Support the development, implementation, and maintenance of the Enterprise-Wide Risk Assessment (EWRA) framework.

· Perform periodic local compliance and AML/CFT risk assessments and ongoing monitoring.

· Identify, assess, and escalate potential compliance, privacy, and regulatory risks.

Regulatory & Stakeholder Liaison:

· Act as the primary compliance liaison between the business, operations, and legal teams, ensuring seamless customer onboarding and reviews.

· Manage regulatory returns and act as a key point of contact for MAS, external auditors, and banking partners on Singapore compliance matters.

· Lead or support investigations into suspected policy or regulatory violations.

Training & Culture:

· Develop and deliver targeted compliance training programmes.

· Monitor training completion and promote company-wide awareness of ethical standards, internal policies, and reporting mechanisms.

General Support:

· Assist with special projects and other aspects of the business as required.

Requirements:

Experience & Qualifications:

· Minimum ‘A’ Level or Diploma; a Bachelor’s degree or professional compliance certification is a strong advantage.

· 3-5 years of relevant compliance experience within a bank or MAS-regulated financial institution (payments industry experience highly preferred).

· Proven experience in transaction monitoring, STR/SAR reporting, and ML/CFT risk assessment.

· Candidates with less experience but exceptional analytical and stakeholder management skills will be considered.

Knowledge & Skills:

· Knowledge of Singapore’s regulatory landscape, particularly Payments Services Act requirements, AML/CFT, and KYC/CDD.

· Proficiency with regulatory reporting portals (e.g., SONAR, MASNET) and MS Office.

· Excellent analytical, problem-solving, and report-writing skills.

· Strong interpersonal and communication abilities, with proficiency in written and spoken English. Business Chinese and other languages are advantageous.

· Experience in a regional (especially Asian) multi-country compliance environment is a plus.

Personal Attributes:

· Meticulous, independent, and a proactive learner.

· A strong team player capable of managing multiple priorities effectively.

· Driven, with an aptitude for leadership and thriving in a dynamic start-up environment.

· Willing to be groomed into a senior/ leadership role

Position Overview

Carries out quality control functions related to the manufacture, testing, and release of investigational products used in Phase I/II/III clinical studies. Responsible for the inspection, sampling and disposition of raw materials used in the manufacture of drug products. Conducts investigations and determines corrective actions of process and product deviations. Requires an ability to function effectively under timeline pressure and to provide solutions to a wide range of problems.

Main Areas of Responsibilities

• Investigates and resolves laboratory incidents.
• Performs the quality assurance review and approval of laboratory investigation reports including out-of-specification reports.
• Determines if corrective and preventative actions are adequate and evaluates the impact on materials.
• Performs quality assurance review and approval of analytical procedures for compliance with company policies, ICH and regional requirements.
• Assists in the preparation of quality agreements and performs periodic supplier evaluations to ensure compliance with regulatory requirements and company policies.
• Performs incoming quality control inspection of raw materials to ensure compliance to specifications and departmental procedures.
• Performs sampling of raw materials and coordinates with production planners and testing laboratories to ensure raw materials are tested and retested at the required inspection intervals.
• Tracks the status of raw materials from time of receipt to disposition.
• Manages the status and disposition of raw materials in SAP, including the retest/expiration dates of released raw materials.
• Performs sampling of the purified water system used in laboratory operations.
• Reviews water system trend reports and assists in identifying potential root causes of out-of-specification and out-of-trend results.
• Manages the clinical supply operations logbook system and performs the quality review of records to ensure compliance to company procedures and cGMPs.

Requirements

• Good knowledge of cGMP pharmaceutical manufacturing and inspection requirements of pharmaceutical products.
• Interpreting multiple standards and applying them to department activities.
• Detail oriented with proven organizational skills.
• Handling a wide variety of tasks under time constraints.
• Interpreting and evaluating data and summarizing results.
• Good interpersonal skills with team player orientation,
• Min Degree in Science or equivalent with at least 2 years of relevant experience in the pharmaceutical / chemical industry.
• Experience in operating laboratory equipment such as HPLC, GC , KF Titrators.
• Working knowledge of cGMP and regulatory requirements related to Quality is an advantage
• 5 days office hours

* If you are interested in the position, do kindly drop your most updated resume to leonleong@recruitexpress.com.sg (Attn: Senior QC Analyst) for faster reverts

Thank You.

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Position summary

Act as a technical expert in healthcare quality and regulatory analytics. Combine advanced quantitative analysis, data engineering, and quality system expertise to build stakeholder-specific reporting, develop AI-enabled quality tools, and integrate/manage third-party quality applications to support compliance, continuous improvement, and executive decision-making.

Key responsibilities (primary)

• Perform advanced quantitative data analysis: build statistical and machine learning models for trend detection, root-cause analysis, forecasting, anomaly detection, and risk stratification

• Design, build, and maintain stakeholder-specific dashboards and reports (executive, regulatory) using Power BI tools and data visualization best practices; deliver actionable insights and data storytelling.

• Develop and maintain quality tools and automations using AI/ML/LLM technologies (NLP for document classification/summarization, automated quality checks,

predictive analytics, chat assistants for SOP/QMS guidance).

• Lead integration and lifecycle management of third-party quality software: requirements gathering, vendor coordination, configuration, data integration, testing, release coordination, and ongoing support.

• Utilize current and emerging technologies in evaluating trends to business models and healthcare quality processes

• Develop insights and translate information into actionable initiatives to ensure business outcomes

• Lead and support projects through the application of technical expertise including conceptualization, planning, design, implementation and support of quality assurance processes, systems, and quality technology solutions

• Evaluate and monitor healthcare quality processes and systems to identify areas for continuous improvement and transformation ensuring global excellence

• Initiate and lead the development of reports for key stakeholders, including executive management, using data storytelling and visualization.

• Develop and execute tools to enhance services and deliver training for internal customers or vendors on analytics outputs, tools, and integrated systems.

• Gather and consolidate regulatory and business requirements into convert them into technical specifications and implement monitoring to ensure ongoing compliance with company’s internal policies and relevant regional and local regulations.

• Develop and maintain data validation, models, and metadata; routinely assess model performance and recalibrate as required.

• Lead end-to-end analytics projects: planning, stakeholder alignment, implementation, and post-implementation reviews; document methods and SOPs.

• Support audit readiness and provide analytics-driven evidence for regulatory submissions, inspections, and internal quality reviews.

• Identify opportunities for process improvement and automation in quality workflows, pilot new technologies and scale successful solutions.

Additional responsibilities (as needed)

• Provide subject-matter expertise for cross-functional programs and global initiatives.

• Manage vendor relationships and service-level expectations for third-party tools.

• Participate in career progression and mentoring for junior analysts.

Required skills and experience

• Bachelor's degree in Statistics, Data Science, Biostatistics, Engineering, Computer Science, Information Technology, Healthcare Analytics, or related field (or equivalent experience).

• Strong quantitative and statistical skills; proficiency in data science libraries and tools

• Experience building dashboards and visualizations with tools such as Power BI, Tableau, Looker, or equivalent.

• Hands-on experience integrating and managing third-party quality/GxP systems (MasterControl, Synthesis, ServiceNow) or similar QMS/issue tracking platforms.

• Experience working with cloud platforms, databases (SQL, NoSQL), ETL tools, and APIs.

• Practical experience applying AI/ML and prompt engineering for LLMs to automate quality processes, extract insights from unstructured documents, or create assistant workflows.

• Strong data validation, data modeling, and data governance understanding.

• Excellent communication and data storytelling skills; able to translate technical findings into concise recommendations for executives.

• Experience in a regulated environment (healthcare, life sciences, medical devices, or similar) strongly preferred.

• Demonstrated ability to work cross-functionally and manage vendor/IT relationships.

Preferred

• Certifications in data analytics, machine learning, or quality management.

• Prior experience with global operations or multi-regional regulatory frameworks.

Level expectations and experience guidelines

• 3-4 years relevant experience; independently manages projects and provides expert input, recognized expert, leads complex programs with high autonomy.

Core competencies

• Analytical thinking, accuracy, attention to detail, numerical skills.

• Planning and organizing, project management, stakeholder alignment.

• Statistical knowledge, data modeling, visualization skills, automation

• Vendor and cross-functional collaboration, training and documentation abilities.

Technical requirements

• Proficiency with Microsoft Office and web-based applications.

• Familiarity with automation and orchestration tools; experience deploying AI/ML models into production.

• Language: strong written and spoken English.

Compliance and other

• Ensure ongoing compliance with company processes, regional/local legislation, and external regulations.

• May be required to perform other duties as assigned; role can involve regional and global activities

Working Hours:

Mon to Fri 9am - 6pm ( 1 day hybrid )