CCM Developer - SmartComm - Immediate Joiner
2 months ago
We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end.....
We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end and scripting capabilities. The ideal candidate will contribute to designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences across multiple channels (print, email, SMS, web, etc.).
Key Responsibilities:
- Design and develop customer communication solutions using CCM tools such as Scriptura or similar platforms
- Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions
- Design document templates, business rules, workflows, and integration components
- Implement integrations with downstream and upstream systems (e.g., CRM, billing, or content repositories)Optimize output generation (PDF, HTML, etc.) for performance and accuracy
- Develop and maintain front-end components using HTML, JavaScript, and XML for dynamic content rendering
- Use XPath for precise data extraction and transformation within communication templates
- Troubleshoot and resolve issues in production and lower environments
- Ensure compliance with branding, regulatory, and accessibility standards
- Work closely with QA and infrastructure teams for deployment and testing
- Contribute to technical reviews and knowledge sharing
- Stay current with evolving CCM and front-end technologies, suggesting improvements to architecture and tools
Required Skills & Experience:
- 4–6 years of overall software development experience, with at least 3 years in CCM tools
- Hands-on experience in at least one major CCM platform (e.g., Scriptura or similar)Proficiency in: JavaScript for dynamic content and UI logic
- HTML for document structure and styling, XML/XSLT for data model and transformation, XPath for querying and navigating XML documents
- Strong debugging and performance tuning skills
- Experience with Agile/Scrum methodology and version control tools like Git
Good to Have: Experience with cloud-based CCM deployment
- Understanding of print production, digital delivery channels, and postal compliance standards
- Exposure to customer journey mapping or omnichannel communication strategies
Soft Skills:
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently as well as in a team
- Effective time management and collaboration skills
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