Total 736 information security analyst job vacancies in Others category in The Philippines

Job Description:

Workplace & Operations Support:

• Support day to day workplace operations, including procurement of office supplies and pantry provisions.
• Coordinate food and logistical arrangements to support team activities and meetings.
• Maintain basic operational trackers (e.g. office assets, equipment, access items).
• Support office location changes or workspace transitions during defined periods, where required.

Scheduling & Coordination:

• Coordinate meeting schedules and send calendar invites as required.
• Track meeting logistics and follow up on arrangements to ensure readiness.
• Ensure meeting details (venue, materials, attendees) are organised and communicated.

Meeting & Logistics Support:

• Prepare meeting materials where required.
• Support meeting setup and post-meeting follow-ups.
• Assist in ensuring smooth execution of team meetings and events.

Operational Records & Asset Management:

• Maintain and update organisation charts and operational records.
• Track and manage office related items such as access cards and asset lists.
• Ensure operational documentation is kept current and organised.

Workplace Point of Contact:

• Act as the central point of contact for day-to-day administrative queries.
• Liaise with internal teams (e.g., facilities, IT, HR) for operational requests.

Ad Hoc Support:

• Provide general workplace and administrative support as required by the team.

Requirements:

• Able to work independently in a fast paced environment with a positive and proactive attitude.
• Experience in workplace operations or office coordination roles.
• Organised, practical, and comfortable handling multiple requests concurrently.
• Clear and professional communication skills.

About the Role

We are looking for a hands-on Senior Analyst, Cybersecurity to support and strengthen our group-wide cyber defence capabilities at SATO Global Business Services Pte. Ltd. In this role, you will play a key part in cybersecurity incident handling, driving security awareness initiatives, and delivering cybersecurity projects across SATO Group Companies.

This is an excellent opportunity for a motivated cybersecurity professional who thrives in a dynamic, cross-regional environment and is passionate about building a secure digital enterprise.

What You Will Do

•      Support cybersecurity incident handling (CSIRT)activities — including detection, investigation, containment, remediation, and post-incident reviews.

•      Perform log analysis, security monitoring, and review of potential cybersecurity threats or anomalies, escalating issues where required.

•      Lead and manage end-to-end cybersecurity projects, covering planning, implementation, coordination, and post-go-live support.

•      Drive the deployment and lifecycle management of security technologies such as endpoint protection, SIEM, XDR, vulnerability management, PAM, and network security.

•      Support cybersecurity governance, risk assessments, compliance initiatives (ISO/NIST/CIS), and security awareness programmes across the Group.

What We Are Looking For

•      Minimum 4 years of cybersecurity or IT security experience, with at least two full project management lifecycle experiences.

•      Hands-on experience in incident response and cybersecurity project delivery.

•      Strong stakeholder communication skills with the ability to coordinate across teams and regions.

•      Solid understanding of security frameworks and standards, including ISO 27001, NIST, and CIS Controls.

•      Familiarity with security technologies such as SIEM, XDR, PAM, and endpoint protection platforms.

•      Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

about the company

Our client is a multibillion revenue MNC within the luxury lifestyle sector. With a global presence, it is loved for its ubiquitous charm and quality. There is now an exciting opportunity to join their Finance Team as an Accounts Receivable Analyst.

about the job

Reporting to the Manager , you will be responsible for the financial closings for the operations in Singapore including month-end closings, accruals, revenue recognition in accordance with accounting standards.

skills and experience required

You should ideally be Degree qualified in Accounting and Finance or have at least 3 year of hands-on accounting experience. You possess knowledge in SAP and are good in Microsoft Excel. You are able to work well in both teams and independently. You possess good communication skills and are an adaptable individual looking for learning exposure.

To apply online please use the 'apply' function.
(EA: 94C3609/R21102872)

About the Role

Reporting to the finance leadership team, the analyst acts as a bridge between finance and IT teams to drive efficiency, accuracy and data-driven decision making. This role supports the digital transformation of finance operations, involving FP&A processes, analysing workflows, identifying inefficiencies, and implementing automation solutions for reporting, budgeting, forecasting, analytics, and visualization.

Key Responsibilities

• Lead Financial Planning & Analysis (FP&A) and budgeting activities for the Group.
• Responsibilities include reporting metrics, analyzing methodologies, suggesting operational improvements, and building proposal evaluations in cross-functional environment.
• Refine financial processes through identifying opportunities for improvement & efficiency.
• Contribute to UAT planning and execution, including writing acceptance criteria and validating test outputs and outcomes.
• Perform a bridging role between the finance and IT team.
• Think strategically and analytically about business and financial implications.

Key Responsibilities

• Degree or Diploma in Business Analytics.
• At least 2 years of relevant working experience.
• Advanced proficiency in Microsoft Excel and Power Query.
• Demonstrated working knowledge of SQL Functions & Queries is mandatory.
• Robust data analytics and visualization skills, preferably with Microsoft Power BI and Python.
• Experience dealing with databases is an advantage.
• C# experience desired but not a must

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Note

• Only shortlisted candidates will be notified.
• We will be shifting to Tampines Megastore Gain City in July 2026 / August 2026

Team Introduction:

As a Financial Planning & Analyst Senior Analyst and a key member of the Global Finance team, you will play a pivotal role in driving TikTok continued growth and success. Based in our Singapore office, you will support the TikTok team while aligning with global finance strategies, ensuring flexibility and adaptability to regional needs.

Your responsibilities will span a broad spectrum of financial activities, including financial planning and analysis, budgeting, forecasting, financial reporting, and process optimization. As a trusted advisor, you will collaborate closely with other finance business partners and cross-functional teams worldwide, contributing to informed decision-making and sustainable business growth. Join us in shaping the future of finance at TikTok.

TikTok is looking for a Senior FP&A Analyst with over 5 years of relevant working experience to support business operations in Asian countries. This individual contributor role requires working onsite at the office five days per week and is key within the global Finance Business Partner team which offers great opportunities for professional growth and learning in a dynamic environment.

Responsibilities:

• Build and enhance financial data infrastructure, including data integration, governance, and the development of robust data models and pipelines.
• Develop and maintain a comprehensive financial metrics monitoring system and BI reports to provide actionable insights.
• Support the monthly and quarterly closing processes by preparing multi-dimensional management reports, including variance analysis and improvement recommendations.
• Support the annual budgeting and rolling forecast processes, ensuring logical consistency and analyzing key drivers of variances.
• Drive special projects focused on improving efficiency, automation, and data quality within finance processes.

Qualifications

Minimum qualification(s)

Bachelor’s degree or higher in Finance, Accounting, Data Science, or a related field.

• At least 5 years of work experience in financial planning and analysis or a similar role (e.g., Finance Business Partner or Finance Strategy).
• Strong proficiency in data integration and analysis tools (e.g., familiarity with SQL and Power BI).
• Strong sense of responsibility; self-motivated and a quick learner.
• Excellent communication and teamwork skills, with a proven ability to collaborate across functions.
• Proficiency in Mandarin is essential, as the role requires frequent communication with Chinese-speaking stakeholders.Preferred qualification(s)
• Hands-on experience applying AI in finance scenarios (e.g., report automation, anomaly detection, or text processing and archiving).
• Experience working in fast-paced, international organizations, or in global companies within the internet, media, or TMT industries, is highly preferred.
• Professional certifications such as CFA or CPA are preferred.

Fund Operations Analyst (Quant Hedge Fund)

Job Description

• Manage daily fund operations (subscriptions, redemptions, account openings, payments & documentation)
• Review NAV reports and support annual audits
• Liaise with brokers, fund administrators, and service providers
• Handle ad-hoc projects as assigned

Requirements

• Bachelor's in Finance, Accounting, or related field
• Knowledge of financial markets and financial statements
• Detail-oriented with strong analytical skills
• Proficient in Microsoft Office and collaboration tools
• Strong communication and interpersonal skills

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

www.dadaconsultants.com

Job Summary

Support digitalisation initiatives by developing dashboards to improve visibility of operational risks and hazards. This role focuses on creating user-friendly data visualisation tools to enhance workplace safety and decision-making.

Job Responsibilities

• Design and develop dashboards to visualise risks and hazards across operational areas
• Gather and organise data to ensure accuracy and clarity in reporting
• Work with stakeholders to understand requirements and improve dashboard usability
• Maintain and update dashboards to reflect latest data and insights
• Support digitalisation and process improvement initiatives

Requirements

• Diploma in a relevant field (e.g. Engineering, IT, Data Analytics)
• Knowledge of dashboard tools such as Power BI, Power Apps, or similar platforms

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

We are seeking an experienced Business Analyst with strong Airline Operations Systems expertise to support airline Operations Control Center (OCC) initiatives. The role requires solid understanding of airline operational processes, including flight operations control, crew management, and operational systems(especially AIMS), combined with strong business analysis and stakeholder management capabilities.

The Business Analyst will work closely with OCC teams, IT, and external vendors to translate operational needs into system requirements, support system enhancements, and ensure operational continuity, safety, and regulatory compliance. This role plays a key part in optimizing crew rostering and pairing, improving system usability, and driving continuous improvement across airline operations.

Key Responsibilities

Business Analysis for Airline Operations Systems

• Act as a Business Analyst and functional SME for Airline Operations Systems, particularly AIMS (flight operations & crewing), bridging operational teams, IT, and vendors.
• Elicit, analyze, and document business, functional, and non-functional requirements related to OCC, crew management, and flight operations.
• Assess operational impacts of system changes, configuration updates, and process improvements to ensure alignment with airline operations and safety objectives.
• Support requirement traceability, change management, and UAT for airline operations system enhancements.

Crew Rostering, Pairing &Operational Analysis

• Analyze crew rostering and pairing processes and translate operational needs into system requirements, ensuring compliance with Flight Duty Time Limitations (FDTL), rest regulations, FRMS, and company policies.
• Support business analysis during Irregular Operations (IROPs) by analyzing crew recovery scenarios, re-rostering options, and operational trade-offs.
• Provide data-driven analysis, reports, and insights to support decision-making in both real-time operations and pre-planned schedules.

System Enhancement, UAT & Continuous Improvement

• Support system upgrades, new functionality implementation, and configuration changes in collaboration with vendors and IT teams.
• Coordinate and participate in User Acceptance Testing (UAT), operational validation, and post-implementation reviews to ensure solutions meet operational needs.
• Identify opportunities for process optimization, automation, and efficiency improvements across flight operations and crew management workflows.

Stakeholder & Vendor Collaboration

• Act as a key bridge between Operations, IT, and external system vendors, translating operational needs into clear functional requirements.
• Collaborate closely with Flight Operations, OCC managers, Crew Management, Network Planning, Engineering, and Safety teams.
• Support knowledge transfer and system training for operational users to improve proficiency and standardization.

Documentation & Governance

• Develop and maintain SOPs, system documentation, and operational guidelines related to flight operations systems.
• Ensure documentation aligns with ISO standards, regulatory expectations, and internal governance requirements.

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Aviation, Engineering, Information Technology, or a related field.
• 5+ years of experience in Airline Operations Control (OCC), Crew Management, or Flight Operations, with hands-on exposure to operational systems.
• Proven experience for airline operations platforms, preferably AIMS.

Skills & Competencies

·      Strong business and functional understanding of airline operations, including OCC processes, crew scheduling, crew tracking, and disruption management, with the ability to translate operational needs into system and process requirements.

·   Solid knowledge of aviation regulations, Flight Duty Time Limitations (FDTL),and fatigue risk management principles, enabling effective compliance analysis and requirement validation.

·   Excellent analytical and problem-solving skills, with proven ability to interpret operational data, KPIs, and system outputs

·   Strong stakeholder management and communication skills, able to engage effectively with OCC users, operational leaders, IT teams, and external vendors to align expectations and deliver solutions.

Tools & Technical Knowledge

• Hands-on experience with AIMS flight operations and crewing systems.
• Familiarity with airline operational tools and flight monitoring platforms.
• Understanding of system integration concepts, APIs, and automation workflows from a functional and requirements perspective.
• Experience with data analysis tools (e.g., SQL basics, BI dashboards) and project management methodologies (Agile / Waterfall) is an advantage.

Other Requirements

• Willingness to work on-site, in an OCC environment, or travel as required to support operational needs.
• Ability to perform effectively in a fast-paced, operational environment.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Financial Analyst (Commercial Finance) - FMCG / Consumer Sector

A dynamic organisation within the consumer space is seeking a commercially driven finance professional to support business performance through financial insights, planning, and cross-functional partnering. This role combines financial analysis, strategic support, and operational finance responsibilities in a fast-paced environment.

Key Responsibilities

• Drive month-end closing activities, ensuring accurate and timely reporting with a focus on operating expenses, accruals, and capital investments

• Deliver insightful management reporting, including variance analysis, key performance drivers, and actionable recommendations to support business performance

• Partner closely with commercial, sales, and operations teams to align financial plans with business strategies and identify opportunities for margin improvement

• Lead budgeting and forecasting processes, including regular performance reviews and scenario analysis to support decision-making

• Develop financial models and business cases for strategic initiatives, including investment evaluation and cost optimisation projects

• Support governance, audit, and compliance processes while driving continuous improvements in financial processes, systems, and reporting capabilities

Requirements

• Degree in Accounting, Finance, or a related discipline; professional qualifications (e.g. CA, CPA, ACCA) are advantageous

• Minimum 5 years of relevant experience in commercial finance or business partnering roles, preferably within FMCG or consumer-driven industries

• Strong analytical capabilities with experience in financial modelling, performance analysis, and decision support

• Proficiency in Excel and familiarity with ERP systems and reporting tools (e.g. SAP, Hyperion, Power BI or similar)

• Demonstrated ability to engage and influence stakeholders across functions in a dynamic business environment

• Proactive, detail-oriented, and solutions-driven, with the ability to manage multiple priorities independently

Please contact Brendan Low or email your cv directly in word format to brendan@theedgepartnership.com

Please note that only shortlisted candidates will be contacted.

EA License: 16S8131

Recruiter License: R1104469

The Company

We’re partnering with a global consulting firm to support a leading private bank in Singapore on a key hire within their surveillance team.

This role sits at the intersection of compliance, markets, and risk, with a strong focus on conduct surveillance rather than financial crime. You’ll be reviewing and investigating alerts tied to trading behaviour, client suitability, and market conduct, helping ensure the bank operates in line with both regulatory expectations and internal standards.

It’s a great opportunity for someone who enjoys investigative work, has a sharp eye for detail, and wants to be closer to front office activity without being in a revenue-generating role.

This is a 12 months contract.

The Role

• Review and investigate alerts related to conduct risks, including unusual trading activity, market abuse, and client suitability concerns
• Analyse trading patterns and behaviours to identify potential breaches of market conduct regulations
• Gather and assess evidence from internal systems and relevant sources to support investigations
• Clearly document findings, including rationale for closing or escalating alerts
• Assess cases against MAS regulations and internal policies, escalating where necessary
• Partner closely with Compliance, Risk, and Markets Surveillance teams to ensure consistent coverage
• Stay up to date with regulatory developments, particularly MAS guidelines and market conduct expectations
• Contribute to ongoing improvements in surveillance processes, including system calibration and reporting enhancements
• Participate in calibration sessions to ensure consistency and quality of investigations across the team

Your Profile

• 3 to 5 years of experience in conduct surveillance, transaction monitoring, compliance, or a related control function within financial services
• Prior exposure to private banking, markets, or trading environments is highly preferred
• Solid understanding of market conduct regulations, particularly MAS guidelines, the Securities and Futures Act, and fair dealing practices
• Strong analytical and investigative skills, with the ability to connect patterns and draw sound conclusions
• Clear and concise report writing skills, with good attention to detail
• Confident communicator, comfortable engaging with stakeholders across Compliance, Risk, and Front Office
• Experience using surveillance or transaction monitoring systems
• High level of integrity and discretion when handling sensitive information

Apply Today

Please send your resume, in WORD format only and quote reference number GO13413363, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

The solution analyst will support the execution and implementation of the system enhancements in Life Operations.

Responsibilities:

• Actively involved in delivery and implementation of strategic initiatives and enhancements requested for new product launch.

• Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.

• Prepare and review that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.

• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.

• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).

• Conduct/review UAT and responsible for UAT sign off.

• Collaborate and prioritise the changes with the users and other key stakeholders if there are gaps in the business requirements so that the agreed launch timeline will not be impacted.

• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the project status and plans.

• Provide guidance to OSS UAT supporting team.

• Prepare/Review training materials.

• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline

• Candidates with more than 7 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.

• Able to make decisions

• Strong analytical and problem-solving skills

• Good verbal and written communication skills and good interpersonal skills

• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen

• Able and willing to be hands-on.

Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Minimum Qualifications

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Key Qualifications

• 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management

Preferred Qualifications

• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

The Service Engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization’s IT infrastructure, including hardware, software, and networks. The role involves ensuring smooth and efficient operation of IT systems and providing technical support to employees or clients, resolving any issues or technical challenges that may arise.

KEY RESPONSIBILITIES:

Install, configure, and set up IT equipment, including laptop, mobile devices, printers and software systems.

Provide second-level support to employees or clients for hardware, software, and network-related issues.

Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.

Document all technical issues, solutions, and system configurations for future reference.

Manage and support Windows 11, mobile devices and macOS environments.

Provide regular updates and reports on IT system performance, incidents, and ongoing upgrades to the IT Manager, ensuring timely communication and visibility of key issues and improvements.

Work closely with the IT team to develop solutions and improve overall IT infrastructure.

Utilize ServiceNow ticketing system to manage incident, problem, and change management processes.

Collaborate with cross-functional teams to implement effective IT support processes.

Provide comprehensive user training and support.

Maintain documentation of technical procedures and solutions.

Provide on-site and remote technical support to customers for any service-related inquiries or issues.

Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.

Handle customer complaints and resolve issues promptly to ensure satisfaction.

Stay up to date with product knowledge, new technologies, and industry trends.

Able to support the meeting/event system

SKILLS AND COMPETENCIES:

Strong problem-solving and troubleshooting skills.

Proficiency in using diagnostic tools and equipment.

Excellent communication and interpersonal skills to interact with clients and team members.

Knowledge of safety protocols and regulations in field operations.

Ability to work independently and manage time effectively in dynamic environments.

Work Environment:

On-Site/Standby Support: Provide on-site or standby technical support to troubleshoot and resolve hardware and software issues directly with clients. This includes tasks such as addressing network connectivity problems, printer maintenance and supporting end-user devices (e.g., laptops and desktops). Additionally, assist in the setup and support of meetings and events when required.

Varied Work Hours: Field IT Engineers may be required to work outside standard business hours, especially when setting up systems or performing maintenance at client locations to avoid disrupting business operations. This could mean working evenings or weekends.

May require occasional after-hours support (sometime weekend) and on-call availability.

The Service Engineer is responsible for the installation, maintenance, troubleshooting, and support of an organization’s IT infrastructure, including hardware, software, and networks. The role involves ensuring smooth and efficient operation of IT systems and providing technical support to employees or clients, resolving any issues or technical challenges that may arise.

KEY RESPONSIBILITIES:

Install, configure, and set up IT equipment, including laptop, mobile devices, printers and software systems.

Provide second-level support to employees or clients for hardware, software, and network-related issues.

Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.

Document all technical issues, solutions, and system configurations for future reference.

Manage and support Windows 11, mobile devices and macOS environments.

Provide regular updates and reports on IT system performance, incidents, and ongoing upgrades to the IT Manager, ensuring timely communication and visibility of key issues and improvements.

Work closely with the IT team to develop solutions and improve overall IT infrastructure.

Utilize ServiceNow ticketing system to manage incident, problem, and change management processes.

Collaborate with cross-functional teams to implement effective IT support processes.

Provide comprehensive user training and support.

Maintain documentation of technical procedures and solutions.

Provide on-site and remote technical support to customers for any service-related inquiries or issues.

Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.

Handle customer complaints and resolve issues promptly to ensure satisfaction.

Stay up to date with product knowledge, new technologies, and industry trends.

Able to support the meeting/event system

SKILLS AND COMPETENCIES:

Strong problem-solving and troubleshooting skills.

Proficiency in using diagnostic tools and equipment.

Excellent communication and interpersonal skills to interact with clients and team members.

Knowledge of safety protocols and regulations in field operations.

Ability to work independently and manage time effectively in dynamic environments.

Work Environment:

On-Site/Standby Support: Provide on-site or standby technical support to troubleshoot and resolve hardware and software issues directly with clients. This includes tasks such as addressing network connectivity problems, printer maintenance and supporting end-user devices (e.g., laptops and desktops). Additionally, assist in the setup and support of meetings and events when required.

Varied Work Hours: Field IT Engineers may be required to work outside standard business hours, especially when setting up systems or performing maintenance at client locations to avoid disrupting business operations. This could mean working evenings or weekends.

May require occasional after-hours support (sometime weekend) and on-call availability.

*For Pooling Purposes*

We are seeking a Team Manager to lead Mail Operations supporting email abuse, phishing, spam, and trust & safety workflows. This role is responsible for managing a team of analysts in a 24x7 SOC aligned environment, ensuring operational excellence, SLA adherence, and high-quality email abuse mitigation.

The ideal candidate has strong email security domain knowledge, hands on experience with Splunk, and proven experience managing teams in a fast-paced operational setup.

Managers in this role get to:

• Lead with Impact: Drive daily support service operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Mail Operations Strategy: Design and implement innovative mail operations service strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.