Total 5,410 contract manager job vacancies in Others category in The Philippines

Customer Service Manager

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization’s products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization’s products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.

The Role

This is a multifaceted role that will ensure overall post-Merger & Acquisition integration plan efficiency for Diaverum Holding SEA Pte Ltd, along with supporting consistencies in daily clinical operations, operational efficiencies and standards. He/she will act as a trusted partner and advocate throughout the integration life cycle with Country Management & Corporate medical team. The Integration Specialist will also develop, document, maintain, train and drive Diaverum’s Standard Operating Procedures (SOPs) and best practices at clinic level.

Role & responsibilities:

• Partner and work seamlessly with cross-functional stakeholders to develop and execute the integration project plan (Diaverum’s processes & systems) in a timely manner.
• Manage the post-merger clinics strategy plans & execution, in partnership with Country Management and Diaverum’s Regional & Corporate team.
• Ensure that the clinic management fully understands and follows Diaverum’s Policies, Procedures and Guidelines and develop skills to assure and teach future nurses as mentors.
• Being accountable for collaborating with members of the health care team to design, implement, and measure safe, cost-effective, evidence-based care strategies.
• Responsible for increasing the level of skills of the clinic staff by means of development and implementation of clinic based education programs.
• Planning and coordinating an effective orientation and in-service program.
• Practicing in a manner that conforms the Code of Conduct of Ethics for Nurses and the Diaverum’s Code of Conduct.

Job Requirement:

• Bachelor degree in nursing from an accredited university with at least 5 years in acute/outpatient care setting or related facility is necessary.
• Master degree in Nursing with a clinical focus will be highly desirable.
• Experience in putting together project roadmaps and planning.
• The ability to work independently in a face-paced environment.
• Excellent English communication skills with the ability to handle inevitable objections, inspire trust and generate project enthusiasm.
• 50% Business travelling will be required.

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Purpose

Provide coordination, administrative and analytical support to the Project Manager to ensure seamless project execution.

Key Accountabilities

1. Administrative Coordination

• Prepare and maintain project dashboards (Gantt charts, cost trackers, risk heat maps).
• Draft meeting agendas, record minutes and track action‑item closure across stakeholders.

2. Documentation & Compliance

• Manage permit applications (e.g. MOM, PUB, BCA submissions) and tracking of approval cycles.
• Maintain transmittal registers, drawing logs and HSE compliance records.

3. Data Analysis & Reporting

• Consolidate weekly progress data: man‑hours, material receipts, subcontractor productivity.
• Support financial reporting: compile budget vs. actual, invoice schedules and cashflow forecasts.

4. Procurement Support

• Assist in RFQ issuance, bid evaluation scoring and vendor onboarding documentation.
• Track long‑lead items and escalate potential schedule impacts.

Qualifications & Experience

• Diploma or B.Eng with 2–4 years in project coordination or planning roles; exposure to large‑scale Engineering projects.
• Basic understanding of contract terms, procurement processes and regulatory filings.

Core Competencies

• Highly detail‑oriented and process‑driven.
• Strong written & verbal communication; able to engage with technical and commercial teams.
• Skilled in Excel, MS Project and SharePoint/document‑management platforms.
• Negotiate scope changes and manage high-stakes client communication.

Responsibilities

Regulatory Compliance & Operational Readiness

• Ensure compliance with applicable maritime laws, international conventions, flag state requirements, and industry standards.

• Monitor regulatory developments and implement necessary changes to maintain compliance.

• Ensure vessels maintain cargo-worthiness standards, including proper maintenance of cargo holds, cargo gear, and critical spare parts.

• Support operational readiness across the fleet through regular monitoring and assessments.

Designated Person Ashore (DPA)

• Act as the Designated Person Ashore under the International Safety Management (ISM) Code.

• Oversee the implementation and effectiveness of the Safety Management System (SMS).

• Conduct internal audits and ensure timely corrective and preventive actions are implemented.

• Serve as the key link between shipboard personnel and shore management on safety matters.

Company Security Officer (CSO)

• Act as Company Security Officer in accordance with the International Ship and Port Facility Security (ISPS) Code.

• Develop, maintain, and review Ship Security Plans.

• Conduct security assessments, drills, and training programmes.

• Monitor and enhance fleet security preparedness and compliance.

HSSEQ Management

• Develop, implement, and maintain integrated HSSEQ policies, procedures, and management systems.

• Monitor HSSEQ performance indicators, incident trends, and compliance metrics.

• Lead investigations into incidents, near misses, and non-conformities.

• Drive continuous improvement initiatives across all HSSEQ functions.

Safety Leadership & Culture

• Promote a proactive safety culture throughout the organisation.

• Conduct safety awareness programmes and training sessions for shore-based and vessel personnel.

• Coordinate regular vessel visits and inspections to assess HSSEQ standards.

• Share lessons learned and best practices across the fleet to improve overall performance.

Emergency Response & Crisis Management

• Develop and maintain emergency response procedures and contingency plans.

• Coordinate emergency drills and exercises.

• Support crisis management activities during incidents and emergencies.

Environmental Management

• Ensure compliance with MARPOL and environmental regulations.

• Implement environmental protection programmes and sustainability initiatives.

• Monitor environmental performance and promote best practices to minimise operational impact.

Quality Management

• Maintain and improve the company's Quality Management System.

• Monitor quality performance and customer feedback.

• Support certification requirements and continuous improvement programmes.

Risk Management

• Conduct risk assessments covering safety, security, quality, and environmental aspects.

• Develop mitigation measures and ensure effective implementation.

• Support departments in identifying and managing operational risks.

Requirements

• Maritime-related Degree or equivalent qualification.

• Class 1 Certificate of Competency (Master Mariner).

• Previous shore-based experience in HSSEQ, marine operations, or fleet management.

• Certified Designated Person Ashore (DPA) and Company Security Officer (CSO).

• Experience in vessel inspections, audits, and regulatory compliance.

• Strong knowledge of dry bulk vessel operations, SOLAS, ISM, ISPS, and Flag State requirements.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to travel internationally on short notice.

• Additional language skills and experience with gas cargoes or gas-fuelled vessels are advantageous.

Preferred Profile

• Strong leadership and people management capabilities.

• Excellent analytical and problem-solving skills.

• Proactive approach to safety, compliance, and operational excellence.

• Ability to work effectively in a multicultural and international shipping environment.

Responsibilities

• Identify and pursue new business opportunities to drive company growth and expand market reach
• Develop and maintain strong relationships with clients, partners, and key stakeholders across various industries
• Conduct client meetings, sales presentations, and negotiations to promote the company’s services and solutions
• Manage the full sales process including prospecting, lead generation, proposal preparation, negotiation, and closing
• Achieve assigned sales targets and contribute towards overall business development objectives
• Work closely with internal departments to ensure smooth service delivery and customer satisfaction
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities
• Maintain accurate sales pipeline reports, customer records, and business updates
• Handle multiple sales opportunities effectively while meeting deadlines and priorities in a fast-paced environment

Requirements

• 2–6 years of sales or business development experience, preferably in a B2B environment
• Proven track record of achieving or exceeding sales targets and KPIs
• Strong experience in new business acquisition with a proactive and results-driven mindset
• Excellent communication and interpersonal skills with the ability to engage stakeholders across different industries and seniority levels
• Confident in conducting negotiations and business discussions with senior management and decision-makers
• Experience in subscription-based or solution-selling environments would be advantageous
• Familiarity with the shipping, maritime, or energy sectors will be an added advantage
• Strong presentation, negotiation, and relationship management skills
• Self-motivated, independent, and highly driven to achieve business objectives
• Able to multitask, manage priorities effectively, and work well under pressure

• Work closely with hiring managers to establish hiring needs, profile and requirements
• Implements and monitor all HR policies to ensure relevance and compliance
• Responsible for compensation and benefits, employee relations and welfare functions and HRIS
• Assist in formulating policies, design and implement programs relating to HR management and HR development functions
• Training & Development – Sourcing, coordinating and arranging suitable training programs
• Any other duties deemed necessary by management

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Job Description:

• Oversee the day-to-day operations of the building
• Supervise and co-ordinate all maintenance and site staff
• Engage maintenance, repairs and improvement to the building
• Manage contracts and performance of service providers according to contractual requirements and/or government regulations
• Manage expenditure, budgets, financial records and vendor contracts
• Ensure compliance with Building Maintenance & Strata Management Act (BMSMA), relevant laws, government rules & regulations and policies
• Prepare agendas, minutes recording and convene and attend all councils meetings & AGM.

Job Requirements:

• Degree / Diploma in Estate Management, Building or related discipline
• Minimum 1 years of relevant experience in condominium management
• Mature and independent with the ability to lead team
• Good interpersonal and communication skills
• Proficiency in MS office and IT Savvy
• Knowledge of BMSMA and understanding of general building defects will be a plus
• Diligent, well organised and committed to excellence

Experience: 15+ Years
Role: Technology Manager

Key Responsibilities:

•       Participate in end-to-end projects for system implementation of KYC and AI related system integration with other AML systems

•       Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

•       Communicate complex technical solution to other GTO teams and business users in layman’s terms

•       Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

•       Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

•       Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

•       Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

•       Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

•       Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

•       Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

•       Liaise with other application teams and business users to prepare testcases and test data prior to testing in UAT and Mock Run environment

•       Manage project change request approval windows and deployment schedule

•       Facilitate and provide technical and testing support before and after production deployment

•       Liaise with other units across IT and Business in the organization

•       Manage external vendors for project delivery within schedule.

Key Requirements:
Must Have

·        Minimum degree in IT or computer related subject with a recognized university.

·        More than 12 years of working experiences in IT industry and 3 years in Banking/Financial institution.

·        More than 8 years of experiences in technical project management

·        At least 8 years of experience / knowledge in Unix Shell Scripting, Oracle, Java

·        At least 8 years of experience in system and software design and UI/UX design

·        Ability to multitask effectively and handle large amounts of data

·        Highly driven, pro-active and a strong team player

·        Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

·        Preferably experience in implementing or managing KYC/AML project

·        Exposure to vendor software: Net Reveal, Detica etc.  

·        Experience in Hadoop ecosystem and technologies

·        Experience in NoSQL database or Big Data

·        Experience in Control-M, Git, Jenkins, JIRA

·        Experience in SharePoint and Confluence.

Key Skills:
Project Management, Application Management, Change Management, Problem Management, Shell Script, SQL.

Responsibilities:

• Coordinating daily management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Able to work night shift

Requirements：

• Proven work experience or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability toremember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills

Responsibilities including but not limited to:

• Achieve sales performance targets and maintain good client relations
• Serving and increasing sales from existing key accounts
• Generate and develop new key accounts
• Work closely with renowned partners like Samsung, Logitech, Microsoft, and the in-house AV Designer Team to propose solutions to meet customers’ needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Solution to focus: All types of Audios, Visual, and video conferencing solutions
• Present and submit weekly sales report.
• Primary market to focus: SME & Enterprise Company

Requirements:

• Diploma in IT/Engineering/Audio Visual or other disciplines
• 2 years of sales experience in a B2B environment with a good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in managing key accounts in the Enterprise market, especially in Financial & Banking, Technology, Manufacturer, Oil & Gas

Job Description & Requirements

Job Description

• Manage driver schedules for driver to delivery customers in the specific time and follow the given route plan
• Verify the contents of inventory loads against shipping papers
• Load and unload trucks, or vans
• Obey traffic laws and follow established traffic and transportation procedures
• Good service to customers
• Update the ops team on daily out of stocks and provide daily feedback on pick-ups
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
• Report any mechanical problems encountered with vehicles
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
• Read maps and follow written or verbal geographic directions
• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios

Requirements

• Class 3 driving license with 2 years minimum prior license issuance
• 2 to 3 years’ experience in pick up, delivery. Pick up experience is an advantage
• Presentable looking to meet customers on a day to day basis
• Strong sense of pride and ownership in the work
• Able to work independently and be part of a team
• Self-motivated and thrives in a fast-growing and dynamic environment
• Ability to deliver under tight deadline
• Willingness to take on new challenges with a flexible, let's-give-it-a-try attitude
• Responsible, organized with a good work attitude
• Should be able to read and write English

Responsibilities including but not limited to:

• Achieve sales performance targets and maintain good client relations
• Serving and increasing sales from existing key accounts
• Generate and develop new key accounts
• Work closely with renowned partners like Samsung, Logitech, Microsoft, and the in-house AV Designer Team to propose solutions to meet customers’ needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Solution to focus: All types of Audios, Visual, and video conferencing solutions
• Present and submit weekly sales report.
• Primary market to focus: SME & Enterprise Company

Requirements:

• Diploma in IT/Engineering/Audio Visual or other disciplines
• 2 years of sales experience in a B2B environment with a good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in managing key accounts in the Enterprise market, especially in Financial & Banking, Technology, Manufacturer, Oil & Gas