Total 673 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

Why This Role Matters

This role blends Business Analysis and QA, focusing on gathering requirements, proposing solutions, and ensuring system quality through testing. It supports end-to-end project delivery, including documentation, implementation, and issue resolution, while working closely with stakeholders and developers.

How You’ll Make a Difference

1. Business Consultant/Analyst

• Conduct business requirements gathering through customer interactions and discussions and prepare appropriate gap or delta analysis document.
• Advise and propose business solution that is aligned with market trends and international standards including sound alternative solutions that will allow the customer to respond to the business challenges faster.
• Prepare appropriate business specifications document with details of the data, flow of operations and processing required to produce desired business need of the customer as gathered.
• Review and identify the potential scope, risk and opportunities for improvement of the proposed business requirements and prepare appropriate document as needed.
• Involved in project implementation in various capacities such as configuration setup, user training, functional support and other relevant activities that will ensure smooth deployment of the feature or product to production.
• Develop and present strategic recommendations and business cases
• Support change management initiatives and process improvements
• Facilitate workshops, stakeholder interviews, and meetings
• Prepare User Guide and other documentations relevant to the product and project implementation as requested by the customer.
• Provide 1st and 2nd level of support across all supported applications, developing a resolution for customer issues based on product and industry knowledge.
• Provide ad-hoc business consultancies such as sales support and proof of concept and project management support.
• Work under direct supervision of senior team member to acquire functional knowledge, development methodology and the product to build specialized skills and expertise on the job.
• Assist with ad-hoc projects and assignments as required.

2. QA Tester:

• Create detailed, comprehensive and well-structured test plans and test cases by identifying test scope and requirements from business specifications.
• Maintain functional test cases, test data and test scripts. Develop and keep them up to date as new features are introduced in the system.
• Execute and evaluate manual or automated test cases. Report bugs and errors with accurate definition of severity and priority.
• Perform manual and/or automated testing (functional, regression, integration, UAT)
• Identify, document, and track defects using defect tracking tools
• Collaborate with developers to reproduce issues and verify fixes
• Conduct test result analysis and provide clear status reports
• Participate in sprint planning, reviews, and retrospectives (if Agile)
• Investigate causes of software non-conformance during development, implementation and maintenance. Isolate, replicate, and report bugs and verify fixes.
• Propose acceptable walk-around solutions to address an issue during implementation allowing to manage potential show stopper.
• Stay up-to-date with new testing tools and test strategies.

What You’ll Bring

• Bachelor’s degree in Business Administration, Management, Finance, Computer Science or a related field
• Proven experience as a QA Tester, Business Consultant, Business Analyst, or similar role
• Attention to detail and strong analytical, problem-solving, and critical-thinking skills
• Strong understanding of software testing methodologies and SDLC
• Good communication and documentation skills
• Experience with business process modelingand documentation tools
• Experience in digital transformation or system implementation projects
• Knowledge of SQL and database testing
• Experience in Agile/Scrum environments
• Basic understanding of APIs and API testing tools
• Industry-specific experience (e.g. finance, healthcare, technology)
• Experience with test automation tools(e.g., Selenium, Cypress, Playwright)
• Professional certification is a plus
• Willing to travel and accept overseas assignment (where require).

About the Role

This is an exciting opportunity to work at one of Asia's leading insurance technology companies. We are looking for a driven, versatile business analyst able to support project implementation activities, from working with customers to understand their business process, to coordinating with our tech team to tailor our SaaS platforms to their needs.

Fermion Merimen was founded in the year 2000 by a group of technopreneurs passionate about revolutionizing the Insurance industry. Today, over 160 leading Insurers across 10 countries in Asia and the Middle East use our SaaS platforms to digitize and automate over 2 million policies and claims annually.

Our Singapore office, based in Raffles Place, plays a key regional role to support other countries in business and product development, while serving over 20 insurers locally including the Asia head offices of global insurance companies. The SG team aspires to support Southeast Asia’s drive towards digitization and Insurtech.

For more information, visit https://fermion.io

Duties and Responsibilities

• Drive end-to-end project activities from planning, execution, progress monitoring and issue escalation to ensure projects are delivered on time and on quality.
• Understand the clients’ business and process needs and translate them into user requirements and technical specifications.
• Coordinate with the technical team to complete development, testing and deployment activities, as well as with users to complete user acceptance testing.
• Train and guide users on the system, support day-to-day operational issues faced, as well as develop and update operations and training documents.

Academic Qualification and Experience

• Possess a Degree, preferably in Business / Project Management or IT / Computer Science.
• Preferably 2-3 years of relevant working experience in business analysis or project management
• Fresh graduates interested in Business Analyst & Project Manager career are welcome to apply

Knowledge/ Skills / Competencies

• Interest in technology and how it can transform and innovate business processes
• Strong written and verbal communication skills in English
• Ability to communicate ideas in both technical and user-friendly language
• Analytical and detail-oriented, to understand business processes and detailed requirements
• Independent and self-motivated Team player, who is comfortable with a flat and collaborative organization culture
• Experience with General Insurance, SaaS or enterprise IT systems is preferred

* This role is on a 5-day work week with 2-day WFH Flexibility.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

1. Technical & Platform Expertise

Deep mastery of Workday integration technologies to deliver reliable, maintainable solutions.

• Proven capability across Workday Integration tools (Studio, EIB, PECI, WECI, RaaS).
• Strong understanding of integration patterns, data flows, and downstream dependencies.
• 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments
• Certified in Workday Integration Core or Workday Studio
• Familiarity with Workday security fundamentals is an advantage.

2. Advanced Studio Development

Ability to independently design, build, and debug complex Workday Studio integrations.

• Delivers production-grade Studio solutions with robust logging, error handling, and XSLT.
• Applies reusable components and best practices to reduce technical debt.

3. Functional & Domain Awareness

Understands HCM business processes to align integration logic with policy and operations.

• Maps data accurately across Core HCM/Finance and external systems.
• Anticipates functional impacts and edge cases in cross-agency scenarios.

4. Integration Governance & Security

Builds integrations that are secure, compliant, and scalable across the enterprise.

• Applies Workday security rules, encryption, naming/versioning standards.
• Designs for auditability, resilience, and long-term operability.

5. Reporting, Monitoring & Access Control

Enables integrations through the right reporting and security configurations.

• Configures RaaS and outbound EIBs with controlled access via domain/report security.
• Uses logs, alerts, and traceability tools for proactive issue resolution.

6. Problem Solving & Reliability Engineering

Rapidly diagnoses issues and strengthens integration robustness.

• Troubleshoots incidents efficiently and implements reusable fixes.
• Improves stability through better observability and design patterns.
• Hands-on with EIB, PECI, WECI, Workday Studio, custom reports, security

7. Communication & Stakeholder Engagement

Bridges technical and functional teams to ensure shared understanding and alignment.

• Clearly explains integration designs and trade-offs to non-technical stakeholders.
• Walks teams through architecture, risks, and dependencies.

8. Mentoring & Capability Building

Strengthens organizational capability beyond individual delivery.

• Team leading experience
• Reviews code, promotes standards, and shares reusable assets.
• Coaches junior developers and testers to uplift overall maturity.

This is a 24 months fixed term contract role.

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

about the company

A premier regional banking powerhouse with a significant global network across 19 countries, recognized for its commitment to technological innovation and excellence in Global Markets and enterprise technology.

about the job

Take a senior-level dual-function role as a Project Manager cum Functional Business Analyst (FBA), driving the end-to-end delivery of complex Global Market solutions. You will bridge the gap between front-office expectations and technical implementation, acting as a trusted advisor to both business and IT stakeholders.

• Requirements Engineering: Analyze complex stakeholder needs to produce detailed business requirements documents and identify functional gaps.

• End-to-End Delivery: Lead the full lifecycle of product delivery for Global Market systems, managing implementations while tracking progress, risks, and dependencies.

• Architectural Strategy: Formulate design and development proposals to enhance technology efficiency and develop practical domain roadmaps toward a future-state vision.

• System Optimization: Support Global Markets platforms by managing the quality of functional delivery and ensuring successful implementation of deliverables.

• Validation & Support: Perform various levels of testing (SIT/UAT) and assist in resolving complex requests related to P&L, Market Data, and booking issues.

• Strategic Communication: Proactively communicate standards, vision, and roadmaps to senior management and stakeholders to address any project concerns.

skills and experience required

• Seniority: Minimum of 10 years of relevant experience, with a heavy emphasis on project management and business analysis within the financial services or banking sector.

• Functional Expertise: At least 3–5 years of dedicated experience as a Functional Business Analyst (FBA) with deep domain knowledge in Global Market products.

• Technical Breadth: Strong understanding of trading systems, processes, and front-to-back Global Markets systems architecture.

• Methodology: Proficient in both Agile and Waterfall frameworks, including the use of Jira and Confluence.

• Communication: Excellent interpersonal skills with the ability to influence stakeholders; fluency in English and Chinese is essential for cross-border collaboration with overseas offices.

• Mindset: Results-driven and self-motivated, with a methodical approach to problem-solving and high attention to detail.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609)

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1 x Business Analyst

Key Responsibilities

• Work with business stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories for technology teams.
• Conduct gap analysis and support solution design to improve business processes and systems.
• Facilitate workshops, meetings, and requirement walkthroughs with stakeholders.
• Support UAT planning, test case preparation, and defect tracking.
• Ensure requirements traceability and alignment throughout the project lifecycle.
• Collaborate closely with project managers, developers, and business users.

Requirements

• 5–8 years of experience as a Business Analyst, preferably within insurance or financial services.
• Strong experience in requirements gathering, documentation, and stakeholder engagement.
• Familiarity with insurance products, policy administration systems, or claims systems is a plus.
• Experience supporting system implementation or digital transformation projects.
• Strong analytical, communication, and documentation skills.
• MUST have insurance experience

12Months Contract Business Intelligence Senior Analyst

• The purpose of this role is toprovide expertise in reporting and analysis to enhance decision-making acrossthe talent lifecycle, support strategic initiatives, and contribute toachieving business goals with a focus on talent priorities. This role involvesproducing analytics, mapping key reporting processes, managing stakeholders,identifying trends, and maintaining reporting requirements to support businessneeds and objectives. Additionally, the role includes championing MI DataWarehouse and Reporting tools, collaborating with end users to identifyreporting requirements, and providing data insights to drive operationalefficiency and meet business objectives.

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.
• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.
• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.
• Implement policies, programs, and directives from senior management to respond to business decisions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.
• Identify and proactively report key risk areas for People programs, ensuring successful resolution.
• Actively engage with stakeholders to determine areas of improvement in existing processes.

Preferred Work Experienceincludes:

• Experience in Business Analyst/Reporting Analyst role, with Qlikview, Power BI, or Tableau experience.
• Systems/technical expertise and/or insurance industry experience, with increasing levels of experience in systems/technology like SAS, SQL, and Access.
• Familiarity with advanced analytical techniques in Python or R, such as regression, ONA, NLP, and neural networks.
• Property and casualty insurance industry experience.
• Proven experience improving process, data, reporting, and insights within a People Analytics position using Workday.
• Experience in translating data into actionable insights.
• Familiarity with working in an outsourced IT environment.
• Experience working with relational databases, emerging data sources, and developing reporting and data analytic solutions.
• Business intelligence development experience with an insurance or financial services firm.

Qualifications:

• Tertiary Degree or equivalent combination of education and work experience.

Skills:

Business IntelligenceApplications, Business Reporting, Critical Thinking, Customer Service,Detail-Oriented, Financial Products, Insurance Claims Management, Intentionalcollaboration, Managing performance, Reporting and Analysis, Report Writing,Risk Management, Sound Judgment, Stakeholder Management, Working Independently

Working Location: 5 Shenton Way, #18-01 UIC Building

WorkingHours: Monday to Friday, 8:30pm to 5:30pm

Interest applicants, pls email updated resume to north@recruitexpress.com.sg

Kasey Kong

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

1. Technical & Platform Expertise

Deep mastery of Workday integration technologies to deliver reliable, maintainable solutions.

• Proven capability across Workday Integration tools (Studio, EIB, PECI, WECI, RaaS).
• Strong understanding of integration patterns, data flows, and downstream dependencies.
• 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments
• Certified in Workday Integration Core or Workday Studio
• Familiarity with Workday security fundamentals is an advantage.

2. Advanced Studio Development

Ability to independently design, build, and debug complex Workday Studio integrations.

• Delivers production-grade Studio solutions with robust logging, error handling, and XSLT.
• Applies reusable components and best practices to reduce technical debt.

3. Functional & Domain Awareness

Understands HCM business processes to align integration logic with policy and operations.

• Maps data accurately across Core HCM/Finance and external systems.
• Anticipates functional impacts and edge cases in cross-agency scenarios.

4. Integration Governance & Security

Builds integrations that are secure, compliant, and scalable across the enterprise.

• Applies Workday security rules, encryption, naming/versioning standards.
• Designs for auditability, resilience, and long-term operability.

5. Reporting, Monitoring & Access Control

Enables integrations through the right reporting and security configurations.

• Configures RaaS and outbound EIBs with controlled access via domain/report security.
• Uses logs, alerts, and traceability tools for proactive issue resolution.

6. Problem Solving & Reliability Engineering

Rapidly diagnoses issues and strengthens integration robustness.

• Troubleshoots incidents efficiently and implements reusable fixes.
• Improves stability through better observability and design patterns.
• Hands-on with EIB, PECI, WECI, Workday Studio, custom reports, security

7. Communication & Stakeholder Engagement

Bridges technical and functional teams to ensure shared understanding and alignment.

• Clearly explains integration designs and trade-offs to non-technical stakeholders.
• Walks teams through architecture, risks, and dependencies.

8. Mentoring & Capability Building

Strengthens organizational capability beyond individual delivery.

• Team leading experience
• Reviews code, promotes standards, and shares reusable assets.
• Coaches junior developers and testers to uplift overall maturity.

Requirements

This is a 24 months fixed term contract role.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We’re partnering with a well-funded, fast-growing tech company to hire a Business Analyst to join their team.

• Strong in turning messy processes into structured, scalable workflows
• Solid understanding of data flow, integrations, APIs, and backend logic (Python-based environments)
• Able to define clear system requirements (inputs, outputs, logic, edge cases) for engineers
• Experience working across tools like CRM, tracking, and reporting systems
• Proven experience as a Business Analyst, focusing on operations, systems, and workflow automation
• Practical, execution-focused — strong at prioritizing and driving operational efficiency improvements

Reach out to Ayla at ayla@nodeflair.com for a confidential discussion.

EA License No: 19S9830

Responsibilities

1. Gather, analyze, and document business requirements for Workday integration solutions.
2. Collaborate with HR, Finance, and IT stakeholders to define integration needs and data flows.
3. Design and support Workday integrations using tools such as Studio, EIB, PECI, WECI, and RaaS.
4. Translate business requirements into functional and technical specifications for development teams.
5. Analyze existing integration frameworks and recommend enhancements for efficiency and scalability.
6. Ensure data accuracy, integrity, and compliance across all Workday integrations.
7. Manage end-to-end integration lifecycle, including design, build, testing, deployment, and support.
8. Conduct impact analysis for system changes, upgrades, and new integration requirements.
9. Coordinate with cross-functional teams to troubleshoot integration issues and ensure timely resolution.
10. Support UAT, documentation, and post-implementation reviews to ensure successful delivery.

Requirements

1. Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
2. Minimum 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments.
3. Proven expertise in Workday Integration tools: Studio, EIB, PECI, WECI, and RaaS.
4. Strong understanding of integration patterns, data flows, APIs, and downstream system dependencies.
5. Excellent analytical, stakeholder management, and communication skills.

Clarence Khoh
R1552376

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Business Analysis & RequirementsManagement

•           Support Business Unit specialists and senior analysts in gathering,documenting, and validating business requirements.

•           Assist in analysing current (“as is”) and future state (“to be”) business andoperational processes.

•           Document functional and non functional requirements using approved templatesand standards.

•           Maintain requirement artefacts and support traceability across the projectlifecycle.

•           Assist in assessing the impact of change requests on scope, timelines, anddelivery.

Functional Design & Solution Alignment

•           Support the transition of requirements to System Analysts and technology teams,ensuring clarity and completeness of documentation.

•           Participate in requirement walkthroughs, design discussions, and clarificationsessions with business and technical stakeholders.

•           Track requirement updates, assumptions, and dependencies, and highlightpotential issues early.

Testing

•           Support the review of test plans and functional test scopes prepared by thetesting team.

•           Assist in System Integration Testing (SIT) and User Acceptance Testing (UAT)activities, including test preparation, defect logging, tracking, and followups.

•           Validate test outcomes against documented requirements and support issueresolution.

PMO & Project Support

•           Provide PMO support across innovation projects, including maintaining projectplans, RAID logs, status trackers, and documentation.

•           Support project governance activities such as scheduling meetings, preparingmaterials, tracking actions, and documenting minutes.

•           Assist in monitoring project progress, key milestones, risks, and dependencies.

•           Support preparation of project status updates and reports for stakeholders andmanagement.

Join our Digital Solutions & Support team! The role of a Junior Business Analyst is to perform tasks related to maintaining robust business application systems, and provide effective support for end users.

Roles and Responsibilities

• Work closely with the Senior Business Analyst to assist in translating business requirements into technical specifications and development tasks

• Coordinate and manage day-to-day application issues by triaging requests, assigning them to the relevant developers, and tracking them through to resolution

• Troubleshoot applications-related issues to resolution in collaboration with the BA and relevant stakeholders

• Prepare technical documentation and conduct user training when required. e) Support and participate thorough User Acceptance Testing (UAT) with end users, and provide post-deployment support as required

• Participate in technical design sessions and assist Senior Business Analyst in producing a Solution Design Document (SDD) for small projects, if required

• Define data requirements and work with developers to ensure data sources (e.g. S3 call recordings, logs) are properly extracted and made available for ETL and reporting

• Maintain and monitor real-time dashboards and historical reports ensure data accuracy and completeness, and gather/report enhancement requirements from stakeholders

• Manage Change Requests, conduct feasibility studies and perform day-to-day applications support to end users

• Ensure clean deployment and proper setup of systems within the UAT and live system environments

• Adhere to company project management governance and applications governance standards

• Support the Head of IT and/or Senior Business Analyst in monitoring the performance of IT systems and recommending improvements

• Perform other duties as directed by the Head of IT and/or Senior Business Analyst

Qualification & Skillsets

• Diploma in Computer Science, Data Science, Business Analytics, Information Technology, or a related field

• 2+ years of experience in applications support roles, Fresh Graduates are welcome

• Preferably with Hands-on experiences in few development frameworks such as C#, JavaScript, Python, HTML, Visual Studio, Visual Studio Code, and/or Microsoft SQL Server.

Competencies / Skills Requirement

• Good applications-support and troubleshooting skills

• Ability to explain technical concepts to non-technical audiences

• Ability to understand user needs and providing support from requirements gathering to postdeployment

• Stay updated with evolving technologies, frameworks, and best practices

• Adapt to changing business priorities and technical requirements

Minimum 10 years of experience in functional business analysis, with a strong focus on SWIFT and payments systems.
• SQL
• Domain Payments, Cross-border payments, SWIFT standards, Cross border payments via blockchain network a plus
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /
departments in the bank/market.
• Familiar with change management processes and project management
fundamentals.
• Strategic forward-thinking approach to challenges with outstanding
communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning.

The Business Operations Analyst plays a pivotal role in supporting the strategic and operational success of our cross-border consulting projects. You will leverage data, market insights, and process analysis to enhance decision-making, optimize workflows, and ensure the effective execution of educational partnership initiatives between Singapore and mainland China. This role combines analytical rigor with cross-cultural business understanding to drive efficiency and impact.

Key Responsibilities:

• Operational Analysis for Educational Projects: Analyze and support the operational workflows of cross-border consulting projects, with a primary focus on educational programs and academic partnerships, identifying opportunities for improvement and efficiency.

• Client & Partner Insights: Serve as an analytical liaison between clients and partners, particularly educational institutions in mainland China by synthesizing feedback, performance metrics, and communication logs to inform project strategy.

• Business Documentation & Reporting: Prepare data-informed business proposals, operational dashboards, analytical reports, and presentations tailored to educational partnership programs.

• Market & Sector Research: Conduct in-depth market research on the education sector in China to identify trends, benchmark competitors, and support evidence-based business development decisions.

• Cross-Cultural Advisory Support: Provide actionable insights into the mainland Chinese education system, regulatory environment, and business etiquette to ensure culturally and contextually appropriate strategies.

• Coordination & Process Optimization: Collaborate with teams and partners in China to streamline project logistics, track KPIs, and recommend process enhancements based on operational data.

Requirements

• A Bachelor’s Degree preferably with a background in Education, Communications, or a data-analytical field (e.g. Statistics) is highly advantageous.

• Minimum 3 years of professional work leadership experience. Experience in the education sector or in a cross-cultural, client-facing analytical role is highly valued.

• Native-level proficiency in Mandarin and fluency in English are mandatory and essential for interpreting bilingual data sources and communicating insights to stakeholders in both regions.

• Deep, practical understanding of the mainland Chinese education landscape and cultural nuances is critical, as this knowledge directly informs your analysis and recommendations.

• Highly organized and detail-oriented, with strong analytical and problem-solving skills

• Strong interpersonal and communication abilities, with the capacity to translate data into clear business insights

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with data visualization tools (e.g., Power BI, Tableau) is a plus

• A reliable, accountable, and proactive team player

Wong Shu Teng Joey
EA License: 23C2060
Reg ID: R2095170

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”