Responsibilities:

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints.
• Analyse complex business problems and processes through data analysis, work flow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence.
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle.
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements.
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem.
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complexproblems.
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation’s strategic goals.

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, or arelated discipline.
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects.
• Strong proficiency in business process modelling, requirements engineering.
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government (WOG) tools are welcome.
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Responsibilities

• Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

• Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

• Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

• Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

• Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

Requirements

• A Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent. 

• At least 3-4 years of relevant working experiences 

• Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

• Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

• Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

• Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

• Advanced proficiency in ServiceNow Platform is required. Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested

Licence no: 12C6060

Responsibilities:

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards.
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity.

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, or arelated discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (WOG) are advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Core Responsibilities

• Develop and maintain productive stakeholder relationships across Tech and Business Units.
• Perform budgeting and budgeting analysis for the Technology department with inputs from both Tech and Business stakeholders.
• Participate in Service Review meetings with Business Units focusing on Tech finance performance.
• Drive and support cost optimization initiatives across the Technology function.

Experience& Requirements

• Minimum 8+ years of experience in Financial Planning & Analysis (FP&A).
• Strong understanding of core finance processes, including:
• Record to Report (R2R)
• Procure to Pay (P2P)
• Order to Cash (O2C)
• Reporting & Analysis
• Ability to handle complexity and manage multiple tasks simultaneously.
• Proven experience in:
• Financial planning and strategy
• Supporting Finance and/or Procurement functions
• Hands-on, proactive, and self-driven approach, with ability to thrive in fast-paced environments.

Thanks, andBest Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +6592333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Job Description

·      We are seeking a Functional/Test Analyst with strong domain knowledge and hands-on testing experience to support system validation and quality assurance activities. 

·      The ideal candidate will bring prior functional expertise, particularly within insurance or related domains, and contribute to ensuring system integrity and alignment with business requirements.

·       Exposure to SAP implementations will be an added advantage.

Key Requirements 

·      Strong functional experience in insurance or related domains. 

·      Proficiency in SQL for data validation, querying, and analysis.

·       Experience in system testing, UAT support, and defect management.

·       Prior exposure to SAP implementations is highly desirable. 

·      Detail-oriented with strong analytical and problem-solving skills.

·       Ability to work independently and proactively in a fast-paced environment.

·       Strong communication skills with the ability to engage both business and technical stakeholders.

Key Responsibilities

·       Develop, review, and execute test cases and test scenarios based on business and functional requirements. 

·      Perform functional, integration, and user acceptance testing (UAT) support. 

·      Validate system functionality to ensure alignment with business needs. 

·      Perform data validation and reconciliation using SQL queries. Identify, log, track, and support resolution of defects and issues. 

·      Collaborate closely with business users, developers, and project teams to ensure timely issue resolution. 

·      Ensure overall data accuracy, system quality, and compliance with requirements. 

·      Contribute to test documentation, reporting, and continuous improvement initiatives. 

Preferred Qualifications

·       Experience working in insurance systems or financial services platforms. 

·      Familiarity with SAP modules or SAP-driven projects.

·      Understanding of SDLC and testing methodologies (Agile/Waterfall).

Responsibilities

• Perform business analysis and/or acting as point of contact with external vendors/integrators and various business representatives.
• Ensuring the quality of deliverables from the integrators, involving thorough review, feedback, and alignment with business stakeholders on respective areas.
• Responsible for enhancing the product backlog with detailed specifications.
• Clarify and communicate the specifications to all the relevant stakeholders involved.
• Responsible for gathering and analyzing user requirement and impact analysis during Project preparation phase.
• Producing / reviewing General / Detailed Functional Specification and communicating to project teams.
• Learns the system functions / data and is able to define the evolutions of the functional architecture.
• Responsible for proper documentation of functional and non-functional specifications.
• Review test cases of SIT tester.
• Prepare and support UAT.
• Ensure that risks and issues are escalated to line manager.
• Contribute to change management.
• Contribute to support / incident analysis as required.
• Contribute to defining and implementing a Target Operating Model (TOM) for business processes or adapting the system to meet the TOM defined for each business processes.

Technical & Behavioral Competencies

• 6-8 years of overall experience performing business analysis professional software engineering.
• Any experience in IT transformation projects involving portfolio management system and/or Core banking applications.
• Good knowledge of Portfolio Management, Advisory, Risk modelling and Optimization functions is added advantage.
• Good knowledge of Order Life Cycle and related functions.
• JIRA and Confluence knowledge is required.
• Detail oriented and good documentation skill is required.
• Ability to work in a multicultural environment (Asia + Europe).
• Good presentation skills.
• Knowledge about REST API design standards, patterns and best-practices.
• REST API development experience is a plus.
• Experienced in Waterfall and Scrum methodology.
• Ability to work in fast-paced environments.
• High level of professionalism, patience and maturity.
• Team player.
• Temenos Triple’A core scripting knowledge is a MUST.
• Design Thinking knowledge is a plus
• Cybersecurity knowledge is a plus.
• Functional knowledge of wealth management –is a MUST,
• Advisory topic understanding is a plus.
• Certified product owner or scrum master certification is a plus.
• Bachelor’s Degree or equivalent experience required.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Key Responsibilities

A. Business Analysis & Delivery Support

• Conduct business discovery and requirements gathering sessions.
• Translate business needs into user stories, functional specifications, and process flows.
• Support delivery of initiatives across enterprise systems, including ERP and commercial platforms.
• Facilitate workshops and stakeholder discussions to clarify scope and requirements.
• Track action items and support follow-through across cross-functional teams.

B. Governance & Compliance Support

• Support User Access Review (UAR) coordination and documentation for Business Applications.
• Assist in ensuring system configurations align with internal security policies.
• Provide documentation support for audit engagements and follow-up actions.

C. Technical Coordination & Solution Enablement

Work with technical teams to support platform setup and configuration activities, including:

• Supporting Azure-related environment coordination.
• Assisting in workflow automation enablement (e.g., n8n or similar platforms).
• Supporting configuration-based enhancements and system changes.
• Coordinating testing activities and validating solution outcomes.

This role requires techno-functional understanding but does not carry primary architecture ownership.

D. Stakeholder & Project Coordination

• Act as liaison between business stakeholders and technical teams.
• Support tracking of delivery timelines and dependencies.
• Escalate risks and issues to senior leadership where appropriate.
• Contribute to continuous improvement of business processes and system workflows.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, Business Administration, or related discipline.
• 6-8 years of experience in Business Analysis within enterprise environments.
• Experience supporting ERP, commercial systems, or digital platforms.
• Familiarity with cloud platforms (e.g., Azure) and workflow automation tools is advantageous.
• Exposure to audit, access governance, or compliance activities is a plus.
• Experience working in cross-functional delivery teams.

Additional Skills

• Strong communication and facilitation skills.
• Structured and detail-oriented.
• Ability to manage multiple workstreams with guidance from senior leads.
• Collaborative team player with a proactive mindset.

JobResponsibilities

• Build strategic relationships and alliances with stakeholders to achieve common goals.
• Drive the organization’s technology alignment with business needs.
• Inspire stakeholders to pursue the organization’s technology vision.
• Manage critical internal and external stakeholders’ changes in needs and priorities.

Capabilitiesand Requirements Analysis and Definition

• Based on input from the business target operation model, to work with project managers, functional business analysts, technology teams, and domain architects to map out the delivery roadmap, capabilities, and architecture view.
• Collaborate with business stakeholders from across Group (Singapore and Regional) to elicit and review business requirements, focusing on delivering enterprise-wide capabilities for KYC customer lifecycle management, KYC workflow, and AML workflow delivery.
• Lead the analysis and documentation of the "to be" business and operations processes based on the agreed requirements and/or function points. Perform impact assessments.
• Support the analysis and definition of detailed functional and non-functional requirements based on business requirements, including the transition of these requirements to technology teams for solution design and delivery.
• Support funding requests for projects within the programme of work, ensuring that requests align with strategy, roadmap and target capability/architecture views.
• Monitor and manage risks/issues related to requirements and scope.
• Collaborate with business stakeholders and technology teams to develop and deliver deployments plans.
• Collaborate with Group Information Security, where needed, to ensure non-functional requirements effectively incorporate security requirements.

Testing& Scope Management

• Work with the Testing Domain Lead and Test Managers to translate business requirements into a test strategy and testing approach, including the use of automated testing tools and methodology.
• Support the project teams with the clarification of escalated test findings, especially where findings result in business requirement or design changes.
• Review and assess change requests to determine cost and timeline impacts.
• Ensure all changes are approved in-line with programme governance.
• Partner with stakeholders in ensuring System Development Methodology framework, governance and process is followed to deliver technology-led change projects.

PostGo-Live

• Ensure that up-to-date knowledge and subject matter expertise in retained within the team via “train the trainer” sessions and documentation.

Leadand Develop Talent

• Lead and coach a team of functional business analysts.
• Develop plans to build the functional business analysis capabilities of the team.
• Develop programmes aimed at upskilling the organization’s workforce in technology.
• Review outcomes from talent development initiatives.

Job Requirements:

• 15 years of the relevant banking experience. Equivalent experience and skills also considered.
• Deep understanding of Compliance and/or Anti Money Laundering (AML), Know Your Client (KYC) principles and AML/ CFT, Sanctions, Anti-Bribery & Corruption and Fraud experience in banking, insurance and/or asset management.
• Knowledge of the global regulatory environment and a strong understanding of expectations of regulators, especially developments in KYC is helpful.
• Familiar with change management process and project management fundamentals
• Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Compliance Technology platform experience with Actimize, Detica and Quantexa is highly preferred.
• Understanding of technology and operational processes across functions / departments in the bank/market
• Tertiary level qualifications in Engineering/Technology/Business/Finance or equivalent

Job Descriptions:

• Lead strategic initiatives to expand the company’s presence and revenue streams across the Asia-Pacific region.
• Identify new market opportunities, develop partnerships, and strengthen relationships with both new and existing clients.
• Coordinate business development activities across regional offices to ensure consistent market approaches.
• Conduct comprehensive market research, data analysis, and competitor benchmarking to support strategic decision-making.
• Design product pricing strategies, prepare commercial proposals, and lead tender submissions.
• Participate in product improvement planning based on market feedback and competitive analysis.
• Organize and represent the company at trade shows, exhibitions, and industry conferences.
• Oversee product training, business negotiations, and client engagement activities across multiple countries.

Requirements:

• Understand the engineering machinery markets in China, the USA, and Germany, particularly familiar with equipment from Sany, XCMG, CATERPILLAR, and LIBHERR.
• At least 3-4 years of relevant working experience in the equipment or construction industry.
• Candidate must possess at least a Degree in Engineering, Mechanical Engineering, Business, Marketing, or a related field.
• At least 4 years of relevant working experience in the equipment or construction industry.
• Possess background experience in data analysis and market research.

*We regret to inform you that only shortlisted candidates would be notified*

What this Job Entails:

Responsible for supporting organizational decision-making through complex analysis, reporting, research, and effective use of data generated from our information systems. Identifies and interprets trends and patterns in datasets. This role requires a strong, analytical thinker.

Your Roles and Responsibilities:

• Conduct quantitative/ qualitative data analysis using tools and functions such as SQL, Dashboards, and Google spreadsheets
• Collaborate with individuals throughout the organization to understand data visualizations needs for customer feedback
• Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge
• Present reports monthly, quarterly and as requested with issues, observations or outcomes specified
• Work with client stakeholders to improve, automate and align data with current client processes
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• Produces datasets and reports for analysis using system reporting tools.
• Provides consultation to users and lead cross-functional teams to address business issues
• Utilizes a variety of software applications and data sources to develop methodologies for the Business Intelligence team
• Actively develops new tools and system enhancements, troubleshoots and solves data issues
• Seeks out, identifies, documents, and initiates resolutions to data quality issues that are discovered during report and analysis development
• Stay connected to industry trends, research and recommend best practices and KPIs

Required Qualifications/Skills:

• Bachelor’s degree / Diploma and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Proven track record of analyzing data and using analysis to drive key insights and recommendations
• Ability to work with large data sets across multiple systems
• Strong presentation skills - able to crisply visualize and present data and insights to the organization
• Strong development skills in SQL, PL-SQL, and TSQL
• Strong report writing skills
• Strong Query skills
• Experience with Tableau, Hadoop, BigQuerry system management, SSIS, SSRS, or PowerBI Experience
• Python knowledge
• Advanced Microsoft Office/G-suite knowledge
• Able to read and create technical documentation
• Ability to independently diagnose complex situation into manageable parts
• Analyzes and/or organizes complex information with broad direction. Identifies trends.
• Participates as a specialized knowledge resource in established processes
• Performs more complex general activities
• Ability to be a team player with a professional attitude
• Ability to multitask in a fast paced, constantly changing environment

Job Summary

We seek a seasoned Techno Functional Consultant with 10+ years in AML, KYC, Fraud Prevention, and Actimize platform projects to lead business analysis, solution design, and stakeholder collaboration for global financial crime compliance initiatives.

Responsibilities

• Lead end-to-end requirements gathering and analysis for AML, KYC, Fraud Prevention, and Transaction Monitoring solutions to ensure regulatory compliance and operational effectiveness
• Develop clear and comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Use Case Specifications to guide solution development
• Perform gap analysis, process improvement evaluations, and impact assessments to support change request decisions and optimize workflows
• Collaborate with stakeholders, product managers, and development teams to design and implement functional solutions on Actimize platforms (AIS, RCM, SAM, WLF, CDD) tailored to client needs
• Map client data to solution data models to maximize detection engine accuracy and performance
• Plan and support User Acceptance Testing (UAT) by creating test cases and managing defect resolution to ensure solution quality
• Coordinate cross-functional teams across onshore and offshore locations to maintain project alignment and delivery timelines
• Provide solution consulting and manage platform upgrades for banking clients across APAC, EMEA, and US regions
• Ensure all solutions comply with relevant regulatory requirements and industry best practices in financial crime detection

Required competencies and certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 10 years’ experience in AML, KYC, and Fraud Prevention domains with hands-on experience implementing Fircosoft solutions
• Proficient in documentation, stakeholder management, and functional design for complex financial crime compliance projects
• Skilled in Oracle SQL, JIRA, Confluence, and Agile/Waterfall project methodologies
• Strong communication skills with proven ability to collaborate effectively across diverse cultural teams

Preferred competencies and qualifications

• MBA degree preferred to support strategic business analysis and leadership capabilities

Our client, a commodities trading firm specialising in metals, is seeking a Business Analyst to support its global trading and commercial activities.

This role will focus on turning global metals market data into actionable insights to support trading decisions, pricing strategies, and customer engagement across multiple regions including Asia, Middle East, Africa, Europe and the Americas.

The successful candidate will work closely with traders and commercial teams in a fast-paced, global trading environment.

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in business requirement analysis or related field.
• Worked on larger system e.g. have testing experience of front end application and back end application along with API testing.
• Worked independently or with a team to create test cases of end 2 end system.
• Align all stakeholders to ensure that business requirements are adequately gathered and defined.
• Perform gap analysis to complete the clients’ business requirements.
• Develop and maintain documentation on business in put and translation into visual models (Business domain model, process flow diagrams, use case diagrams, activity diagrams, data models, and wireframes).
• Coordinate with development team and support team to analyse and fix root cause issues, as needed.
• Perform system end-to-end testing to validate and ensure the system meets the requirement specifications.
• Involvement in the system integration testing phase prior to implementation.

Role Overview:

We are seeking a Business Analyst Lead to drive excellence in business analysis across complex, large-scale programmes. This role extends beyond individual contribution—you will lead a team of Business Analysts, influence solution direction, and ensure deliverables align closely with business objectives.

You will collaborate closely with Business Architects, Product Managers, and Solution Architects to translate strategic goals into implementable solutions, while guiding teams in delivering high-quality requirements, testing activities, and stakeholder engagement.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a team of Business Analysts to uphold consistent quality and delivery standards
• Provide direction on requirements elicitation, stakeholder engagement, and documentation best practices
• Build a collaborative, accountable, and high-performing team culture

Business Analysis & Solution Design

• Oversee requirements gathering, analysis, and documentation across multiple projects
• Ensure business requirements are accurately translated into solution designs and implementation outcomes
• Guide the team in developing user stories, process flows, and functional specifications

Project Planning & Delivery

• Drive business analysis planning across project lifecycles, ensuring clarity of scope, timelines, and deliverables
• Partner with Product Owners and Project Managers to manage backlogs, priorities, and dependencies
• Ensure timely and high-quality delivery of all BA artefacts

Testing & Validation

• Lead User Acceptance Testing (UAT), validation, and verification activities
• Ensure delivered solutions meet business expectations and functional requirements
• Define testing approaches, acceptance criteria, and quality standards

Stakeholder Management

• Engage senior stakeholders, including government clients, to align on objectives and expectations
• Facilitate workshops, discussions, and decision-making sessions
• Act as the key liaison between business and technical teams

Process Improvement & Governance

• Establish and enforce best practices, standards, and governance frameworks for business analysis
• Drive continuous improvement across processes, tools, and methodologies
• Ensure consistency in documentation, traceability, and compliance

Job Requirements:

• Bachelor’s degree in Business, Information Systems, or a related discipline
• At least 8 years of experience in Business Analysis, preferably within large-scale or government programmes
• Proven experience in leading and mentoring Business Analyst teams
• Strong expertise in requirements management and process modelling (e.g., BPMN), with Agile delivery experience
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Hands-on experience with tools such as Jira, Confluence, Visio, or similar

Work Location: One North

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599