Total 576 command center analyst job vacancies in Business Management / Project / Planning category in The Philippines

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products.

1. Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
2. Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
3. Analyze complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
4. Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
5. Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
6. Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
7. Work closely with development teams post go-live to support production monitoring, analyze user feedback and system data, and drive continuous improvements to digital products.
8. Identify opportunities for innovation and optimization through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
9. Apply and continuously improve business analysis tools, techniques, and standards, contributing to organizational best practices and delivery maturity

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environment

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

The Graduate Business Analyst role supports TAL’s claims transformation by translating complex operational workflows into clear, actionable requirements that guide technology delivery. It’s a hands‑on role suited to someone curious about claims, eager to build BA capability, and motivated by work that directly impacts how transformation is embedded across the business.

In This Role You Will:

• Document detailed claims workflows and create accurate process maps that highlight inefficiencies.
• Develop business requirements and user stories grounded in real consultant needs.
• Support workshops by capturing pain points, workflow challenges, and operational insights.
• Maintain requirements documentation, ensuring traceability and identifying conflicts between business needs and technical constraints.
• Participate in UAT to validate that solutions improve operational workflows and record issues from a business perspective.
• Work closely with Technical BAs to ensure smooth handoffs and complete, well‑structured requirements.

Salary: Upto SGD 4350 (depending on overall skills and experience)
Location: Changi & MBFC, depending on stakeholder meetings

Key Responsibilities

Project Management & Coordination

• Support project governance activities and ensure adherence to project management standards

• Coordinate cross-functional teams and drive project timelines to meet deliverables

• Track project milestones, risks, and issues, and escalate as needed

• Prepare project documentation, status reports, and presentations for stakeholders

• Use JIRA to track user stories, tasks, and project progress

• Monitor and report on timeline deviations, working with Dev and QA teams to identify root causes and mitigation plans

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders

• Facilitate effective communication across teams and ensure alignment on project objectives

• Drive accountability by following up on action items and commitments

• Coordinate closely with Development and QA teams to ensure smooth delivery and address any blockers

User Stories & Development Tracking

• Support the development and tracking of user stories, epics, and tasks throughout the project lifecycle

• Ensure user stories are clearly defined, prioritised, and aligned with business requirements

• Monitor user story progress in JIRA and provide regular updates to stakeholders

• Identify and escalate any delays or deviations from planned timelines

Systems Testing

• Conduct hands-on systems testing, including Link Verification (LV) and User Acceptance Testing (UAT)

• Execute manual testing activities and document test results

• Identify, log, and track defects through to resolution

• Collaborate with development and business teams to ensure quality outcomes

• Coordinate with QA teams to align testing schedules and resolve issues

General

• Manage multiple priorities in a fast-paced environment

• Maintain high attention to detail and organisational standards

• Adapt quickly to changing requirements and stakeholder needs

Mandatory Skills & Experience

• 3-4 years of experience in technology-related project management governance

• Hands-on experience in systems testing, particularly manual testing (LV/UAT)

• Proficiency in JIRA for project tracking and management

• Experience in user stories development and tracking

• Proven ability to coordinate with Development and QA teams to manage delivery timelines and address deviations

• Strong project management and coordination skills

• Excellent stakeholder management and communication abilities

• Proven ability to drive timelines and hold stakeholders accountable

• Highly organised, detail-oriented, and able to manage multiple priorities

Best regards,
Kshama Warange

EA License Number: 23C2060 Registration ID : R26161060

Quess Selection & Services, Singapore

Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.

Location: Tanjong Pagar

Duration: 1 year contract

Working Hours: Mon - Fri, 8:30 - 5:30

Salary: Up to $7000

Job Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.
• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.
• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.
• Implement policies, programs, and directives from senior management to respond to business decisions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.
• Identify and proactively report key risk areas for People programs, ensuring successful resolution.
• Actively engage with stakeholders to determine areas of improvement in existing processes.

Job Requirements:

• Minimum Diploma/Degree in IT or any relevant field
• Experience in Business Analyst/Reporting Analyst role, with Qlikview, Power BI, or Tableau experience.
• Systems/technical expertise and/or insurance industry experience, with increasing levels of experience in systems/technology like SAS, SQL, and Access.
• Familiarity with advanced analytical techniques in Python or R, such as regression, ONA, NLP, and neural networks.
• Property and casualty insurance industry experience.
• Proven experience improving process, data, reporting, and insights within a People Analytics position using Workday.
• Experience in translating data into actionable insights.
• Familiarity with working in an outsourced IT environment.
• Experience working with relational databases, emerging data sources, and developing reporting and data analytic solutions.
• Business intelligence development experience with an insurance or financial services firm.

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Key Responsibilities:

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning.

Requirements

• Minimum 8-10 years of experience in functional business analysis, with a strong
  focus on SWIFT and payments systems.
• Domain Payments, Cross-border payments, SWIFT standards, Cross border payments via blockchain network a plus
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills that
  can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /
  departments in the bank/market.
• Familiar with change management processes and project management
  fundamentals.
• Strategic forward-thinking approach to challenges with outstanding
  communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.
• SQL

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

This role serves as a key liaison between stakeholders, technical teams, and business units leading complex business analysis initiatives, identifying solutions, to improve processes, enhance operational efficiency and support decision-making through data driven insights.

1. Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organizational objectives and technical constraints
2. Analyze complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
3. Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
4. Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
5. Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
6. Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
7. Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
8. Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organization’s strategic goal

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science or related field

• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
• Strong proficiency in business process modelling, requirements engineering
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
• Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
• Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
• Excellent stakeholder management and communication skills
• Expert knowledge of business analysis methodologies and best practices
• Excellent documentation and technical writing abilities
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Ability to quickly learn new domains, technologies, and methodologies as business needs evolve

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an IT Project Coordinator / PMO Analyst in Singapore to support our client which is a leading global investment bank.

This role combines traditional project coordination with modern analytics, visualization, and AI-driven insights. The ideal candidate is highly organized, data-savvy, and capable of translating complex information into clear, compelling presentations for stakeholders.

Key Responsibilities

• Support end-to-end project coordination across multiple initiatives
• Assist in planning, tracking, and reporting project progress, timelines, and risks
• Maintain and enforce PMO standards, templates, and governance frameworks
• Develop dashboards and reports using Tableau (or similar tools) to provide actionable insights
• Leverage analytics and AI tools to improve project tracking, forecasting, and decision-making
• Prepare high-quality presentations and executive summaries for leadership reviews
• Monitor project KPIs, identify deviations, and recommend corrective actions
• Collaborate with cross-functional teams to ensure alignment and timely delivery
• Document processes, lessons learned, and best practices

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
• 1–5 years of experience in project coordination, PMO, or similar roles
• Strong understanding of project management principles (Agile/Waterfall basics)
• Hands-on experience with data visualization tools such as Tableau, Power BI, or similar
• Familiarity with analytics and basic data interpretation
• Exposure to AI tools or automation platforms is a strong plus
• Excellent communication and stakeholder management skills
• Strong PowerPoint / presentation skills with attention to storytelling
• Proficiency in Excel (advanced formulas, pivot tables, etc.)
• Highly organized with strong attention to detail

Preferred Qualifications

• Certification in Project Management (CAPM, PMP, or equivalent – optional for junior level)
• Experience working in a PMO environment
• Basic knowledge of SQL, Python, or data tools (nice to have)
• Experience with project tools (Jira, MS Project, Asana, etc.)

Key Competencies

• Analytical thinking and problem-solving
• Strong communication and presentation skills
• Time management and multitasking ability
• Adaptability and willingness to learn new technologies
• Stakeholder-focused mindset

• Minimum 8-10 years of experience in functional business analysis, with a strong focus on SWIFT and payments systems.
• Domain Payments, Cross-border payments, SWIFT standards, Cross border payments via blockchain network a plus
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /departments in the bank/market.
• Familiar with change management processes and project management fundamentals.
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Abilityto push initiatives forward and work collaboratively across teams

Responsibilities:

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning.

Mandatory Skills Description:

• Minimum 8-10 years of experience in functional business analysis, with a strong focus on SWIFT and payments systems.
• Domain Payments, Cross-border payments, SWIFT standards.
• Hands-on experience with SQL (for data analysis/validation)
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /departments in the bank/market.
• Familiar with change management processes and project management fundamentals.
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.

Nice-to-Have Skills Description:

• Cross border payments via blockchain network a plus

Dear Applicant,

If you or someone you know is interested, please send the CV directly to VeronicaE@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume).

Please note that visa sponsorship is not available at this time.

JD

Key Responsibilities:

Business Analysis & RequirementsManagement

•           Support Business Unit specialists and senior analysts in gathering,documenting, and validating business requirements.

•           Assist in analysing current (“as is”) and future state (“to be”) business andoperational processes.

•           Document functional and non functional requirements using approved templatesand standards.

•           Maintain requirement artefacts and support traceability across the projectlifecycle.

•           Assist in assessing the impact of change requests on scope, timelines, anddelivery.

Functional Design & Solution Alignment

•           Support the transition of requirements to System Analysts and technology teams,ensuring clarity and completeness of documentation.

•           Participate in requirement walkthroughs, design discussions, and clarificationsessions with business and technical stakeholders.

•           Track requirement updates, assumptions, and dependencies, and highlightpotential issues early.

Testing

•           Support the review of test plans and functional test scopes prepared by thetesting team.

•           Assist in System Integration Testing (SIT) and User Acceptance Testing (UAT)activities, including test preparation, defect logging, tracking, and followups.

•           Validate test outcomes against documented requirements and support issueresolution.

PMO & Project Support

•           Provide PMO support across innovation projects, including maintaining projectplans, RAID logs, status trackers, and documentation.

•           Support project governance activities such as scheduling meetings, preparingmaterials, tracking actions, and documenting minutes.

•           Assist in monitoring project progress, key milestones, risks, and dependencies.

•           Support preparation of project status updates and reports for stakeholders andmanagement.

· Bachelor's degree in Business, Information Technology, computer science, or related field

·  6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects

· Strong proficiency in business process modelling, requirements engineering

· Experience in configuration of low-code/no-code products. Familiarity with whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will beadvantageous.

· Expert knowledge of business analysis methodologies and best practices

· Excellent documentation and technical writing abilities

· Proficiency in tools like JIRA, Confluence.

· Experience with Agile methodologies and SDLC frameworks

· Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.

· Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.

· Excellent stakeholder management and communication skills

Work location: Jurong East
Working hours: Monday to Friday office hours (hybrid)
Salary: up to $3160 per month

1 year contract

Job Scope:

• Support coordination of workshops and facilitation of sessions with stakeholders
• Support analysis and harmonisation of business processes of services
• Apply digital software to create detailed process maps and workflow diagrams
• Learn and assist in constructing user stories for development
• Provide secretarial support including meeting coordination, documentation, and follow-up actions
• Support the organisation of team/division events

Requirements:

• Degree in Computer Science/Social Science/Social Work/Psychology or related fields
• Proficient in Microsoft Office (PowerPoint, Word, Excel)
• Familiar with Microsoft Visio, Figma and writing user stories
• Good writing and communication skills

Interested applicants please email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

• 2-year contract, renewable
• Hybrid work arrangement
• Government project

Background
The NEA Hawker Centres Management System (HCMS) is an intranet-based web application integrated with an Internet-facing Digital Services portal, Hawkers Online (HO). Together, these platforms enable the NEA Hawker Centres Group (HCG) to manage stall tenancy operations and support its business processes effectively.

Role Overview
As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation's most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

• Strategic Leadership & Stakeholder Engagement
• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.
• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.
• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.
• Business Analysis & Solution Design
• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.
• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.
• Perform gap analysis and develop actionable roadmaps for solution design and implementation.
• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.
• Documentation & Communication
• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.
• Establish and maintain requirements traceability across complex project lifecycles.
• Communicate risks, dependencies, and progress effectively to diverse stakeholders.
• Testing & Quality Assurance
• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.
• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.
• Champion defect management frameworks and continuous improvement in agile testing practices.
• Data Analysis & Insights
• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.
• Use data-driven insights to inform solution design and enhance citizen and business service delivery.
  Collaboration & Mentorship
• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.
• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We're Looking For

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related fields.
• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.
• Experience in consulting, software development, or solution design is advantageous.
  
• Strong track record in Agile, product-centric environments.
• Experience with Government Technology Stack and Microsoft Azure environments.
• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.
• Expertise in requirements elicitation, documentation, and management for large-scale projects.
• Proficiency in BPMN, UML, and enterprise architecture frameworks.
• Working knowledge of AI tools and concepts.
• Advanced data analysis skills with proven impact on strategic decision-making.
• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.
• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.
• Background in project or product management is a plus.
• Proven ability to mentor and manage multiple priorities effectively
• Extensive experience designing test strategies, plans, and suites.
• Expertise in manual and automated testing for web, mobile, and API services.
• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).
• Strong track record in leading agile development environments.
• Proactive, resourceful, and self-motivated with a strong drive for excellence.
• Quick learner who thrives in dynamic environments.
• Passionate about innovation and delivering measurable business outcomes.
• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.
• Strategic thinker focused on value creation and impact.
• Senior-level certifications (CBAP, PMI-PBA, IIBA-AAC, or equivalent).
• Expertise in data visualization platforms (Tableau, Power BI, etc.).
• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.
• Strong understanding of cloud technologies, enterprise architecture, and modern application development.
• Proven success in leading public sector digital transformation initiatives.
• Proficiency in design thinking, service design, and user-centered design methodologies.
• Experience with performance testing tools (JMeter, Gatling, k6, Locust).
• Hands-on experience with complex case management systems and enterprise-level implementations.
• Background in vendor management and procurement processes.
• Demonstrated ability to drive organizational change and process improvement.

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

This role serves as a key liaison between stakeholders, technical teams, and business units leading complex business analysis initiatives, identifying solutions, to improve processes, enhance operational efficiency and support decision-making through data driven insights.

Key responsibilities

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints
• Analyse complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation's strategic goals

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science or related field
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
• Strong proficiency in business process modelling, requirements engineering
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
• Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
• Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
• Excellent stakeholder management and communication skills
• Expert knowledge of business analysis methodologies and best practices
• Excellent documentation and technical writing abilities
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Ability to quickly learn new domains, technologies, and methodologies as business needs evolve.