Total 438 support advisor job vacancies in Information Technology category in The Philippines

At least 1 - 5 years’ experience in business analysis, system support,

development, implementing system and maintaining IT systems

Role and Responsibilities

Role and Responsibilities

* Improve IT Operation business process and documentations.

* Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

* Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

* Managing of the service desk common mailbox.

* Prepare monthly report and support User Access Matrix review.

* Communication of operation matters to stakeholders (e.g.

system downtime, new implementations

PRIMARY RESPONSIBILITIES

• Provide first line support to SGS affiliates and external clients
• Fast paced handling of incidents / requests resolution, escalation and information routing.
• Deciding on incident severity/priority
• Validation and evaluation of technical and or operational information pertaining to the incident
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle

REPORTING LINE

IT Service Desk Manager or Supervisor

SPECIFIC RESPONSIBILITIES

• Establishes controls to monitor the performance of the management systems.
• Validate, evaluate and classify incident / requests.
• Determine resolution and/or escalation path to ensure all issues are appropriately managed.
• Evaluate content of requests / incident report and gather information if missing any.
• Record distinct issues in the tracking tools.
• Keep track of known solutions, consult knowledge database and use findings to respond to senders/callers.
• Keep track of severity/priority 1 issues for appropriate escalation and follow-up.
• Recognize solutions for repetitive use and enter those in knowledge database.
• Complies with relevant Management Systems
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

Job Summary

Work directly with the Sales Team and provide them with technical guidance on product offering and solution based on the customer’s technical requirement and the company's products and services.

Main Responsibilities

• Provide the technical expertise to help customers find the best product and service solutions for their requirements & needs.

• Maintain relationships with the key suppliers, contractors and clients to ensure that the products and services offered meet the customer’s technical and operation requirement and make recommendations for promoting sales.

• Evaluate the technical specification and requirement for various field applications.

• Analyze the feasibility of implementing the Company’s products and services to meet the Customer’s technical expectation for successful field applications.

• Perform System sizing and design the solution to meet the technical requirement for various field applications.

• Propose the optimized solution to the Sales Team and make recommendations to promote sales.

• Provide technical support to customers and Sales Team on technical queries related to the products and services offered.

• Coordinate with System Engineering and Product Management team to identify and resolve product issues.

• Develop and maintain relationship with Sales Team, Customers and key Suppliers to ensure the smooth integration of solution.

• Provide troubleshooting and technical advice on product issues and coordinate with the Production Team for RMA support.

• Assist the Sales Team with the Product Transfer Price to complete the Quotation.

• Participate in technical meetings with Sales Team and Customers when required.

• Respond to the changes in the customer’s technical requirement and provide advice to the Sales Team to revise the product offering accordingly.

Job Requirements

• Minimum 5 years of relevant experience in Telecom Industry with at least 5 years or relevant industry
• Strong knowledge & proven experience of Electrical System / solution for Telecom Industries
• Technical knowledge of AC UPS / DC Rectifiers and batteries
• Excellent negotiation, networking, and communication skills
• Good technical presentation skills
• Good problem-solving skills and an analytical mind set
• Highly adaptable, able to multi-task in a fast-paced environment
• Self-driven, independent with ability to complete assign tasks with minimum supervision
• Willing to travel as and when required.

RESPONSIBILITIES

• You will work with delivery manager to develop and implement applications to support Business needs.
• Liaise with the infrastructure support and development teams.
• Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of the company’s applications.
• Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
• Work with our infrastructure team to test and complete various server and network upgrade projects.

REQUIREMENTS

• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of SQL and database concepts.
• Familiarity with API testing tools such as Postman.
• Understanding of application architecture, integrations, and REST APIs.
• Able to contribute individually and collaborate well with cross-functional team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Hands-on experience in Linux, Unix is an added advantage.
• Experience in working with vendors to resolve complex technical issues is an added advantage.
• Proactive individual who takes ownership and drives tasks through to completion.

EXPERIENCE

• Between 2 – 5 years of Application Development or technical project coordination
• Good understanding of infrastructure and software development life cycle.
• Familiarity with ticketing systems and incident management processes.
• Good understanding of software development life cycle models (both Waterfall and Agile).
• Knowledge of Linux/Windows environments.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 -Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System suchas ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a.Administer and troubleshoot network system infrastructure;

b.Administer and troubleshoot Windows Server and Linux Operating Systems;

c.Perform installation and upgrading of network system and servers;

d.Perform installation of operating systems, software applications and device drivers on the Servers;

e.Perform backup and recovery of network devices and servers;

f.Perform simple scripting in Windows Server and Linux environment;

g.Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Role Overview:

As a Technical Support Engineer at Transformists Network, you will be the first line of support for our clients and partners, addressing technical inquiries and troubleshooting issues related to our product offerings. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. You will play a critical role in ensuring customer satisfaction and maintaining the high standards of service that Transformists Network is known for.

Technical Support Engineer — Requirements

Core Responsibilities

• Resolve customer issues via phone, email, or remote support sessions
• Reproduce reported issues in-house and respond in a timely manner
• Configure and install network devices and services (routers, switches, firewalls, load balancers, VPN, QoS), perform system upgrades including patches and security configurations, and monitor performance for system availability and reliability
• Collaborate with other Technical Support Engineers on cases to build shared expertise

Technical Knowledge Required

Key areas include storage concepts and terminology, hypervisor concepts, knowledge of Microsoft OS products, and knowledge of Linux OS

• Virtualization & Cloud — Experience in virtualization and cloud computing is preferred.
• Networking fundamentals (routing, switching, firewalls, VPN)
• Storage architecture (block, file, tiered storage)
• Linux administration
• Windows Server familiarity

Soft Skills & Mindset

Candidates must have good interpersonal, communication, and customer service skills, be comfortable facing new challenges and technologies, and have a strong aptitude for learning new technologies in a customer-facing environment.

• Self-starter and self-learner
• Strong problem-solving under pressure
• Collaborative — support culture emphasizes no finger-pointing

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Job Title: Senior Software Developer (Enterprise Application Support & Delivery) – 12 Months Contract

Job Summary:
We are seeking a highly experienced Software Developer with a strong background in enterprise application delivery and production support within regulated environments. The role requires hands-on involvement across the full lifecycle, with a focus on maintaining and enhancing complex business-critical systems.

Key Responsibilities:

• Support and enhance enterprise-level applications in a production environment
• Participate in incident, problem, and change management processes
• Perform root cause analysis (RCA) and ensure timely resolution of issues
• Collaborate with stakeholders to gather and refine requirements
• Support UAT, deployment, and post-release validation activities
• Ensure compliance with security, audit, and operational standards

Requirements:

• Bachelor’s degree in IT / Computer Science or related field
• 10+ years of experience in software development and application support
• Proven experience in enterprise or government/regulated environments
• Hands-on experience with application support, not just development
• Familiar with Agile/Scrum delivery models
• Experience using enterprise tools (e.g., JIRA, ServiceNow, or equivalent)
• Strong experience in handling production issues and stakeholder management

Job Description & Requirements

Team and Position Summary

The Software Developer is a key member of the Delivery and Support Group in NETS Solutions and will report to the BAU Support Manager. He/She will participate in the application delivery to customer and will be responsible for application development and PROD L3 software maintenance support.

Key Responsibilities

• Participate in the requirement elicitation and produce the required technical and operations documentation
• Work with Solution Architect/Technical Lead on the analysis and design of the code changes according to the finalized requirement specifications
• Perform code changes and test the system according to the requirements specifications
• Ensure work performed comply to coding and security standards, and corporate processes
• Perform quality assurance (QA) activities such as unit testing, system testing and code review
• Participate in the system integration testing by rendering support to the Test Team and resolve issues reported
• Provide support to internal and external parties during the testing stages
• Provide support to customers during acceptance testing and post-cutover implementation
• Assist in the development of training materials and conducting of presentation
• Perform duty roster to support PROD L3 software maintenance support as planned by BAU Support Manager monthly

 
Requirements

Education and Experience

• Bachelor’s degree in Computer Science/Engineering or equivalent education
• Good technical knowledge with at least 3-5 years of hands-on experience in Java, JEE, SQL/PLSQL, and XML. Knowledge of MySQL will be added advantage

Skills and Knowledge

• Experienced with web technologies such as HTML5, CSS, Modular design, Angular (5 & above) or React and open-source JS framework.
• Experienced with RESTful APIs, Spring 5.x, Spring Boot, Sprint Framework, Sprint Security, Cloud-Based technologies and Micro-services, including Messaging Middleware such as Kafka/IBM MQ/Solace.
• Good verbal and written communication skills
• Demonstrate good analytical, problem solving and decision-making skills
• Good team player and positive attitude
• Domain knowledge and experience in financial industry/payments systems is a plus

Job Scope:

• Assist in overseeing the operations of smoking/vaping cessation virtual counselling pilot programme for youths aged 13-18.

• Coordinate with multiple internal and external stakeholders including schools and counsellors to ensure smooth execution of pilot programme.

• Communicate with vendor's project manager(s) and counsellors, and provide them with necessary information and support

• Handle the logistical aspects of the virtual counselling sessions to ensure that materials and resources are available for both counsellors and students.

• Assist in coordinating test kit logistics with vendors for the I Quit programme

• Compile data for programme evaluation and reporting.

• Participate in pilot project development as part of the team

• Support additional tasking or coordination work during the contract period

Working Arrangement:
Location: Outram Park
Working Hours: Office Hours (Mondays to Fridays)
Duration: 10 Months
Salary: $2170/Month

Requirements:

• Experience in programme support, in educational or counselling settings, is preferred.
• Good organisational and multitasking skills.
• Good communication skills
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams).
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing circumstances.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Responsibilities:

• Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
• Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
• Drive release and change governance processes, ensuring proper approvals, planning, and execution
• Oversee incident and problem management, including tracking, escalation, and resolution coordination
• Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
• Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
• Support workforce capacity planning, resource allocation, and utilization tracking across teams
• Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
• Manage IT assets and environment readiness, ensuring availability and compliance
• Oversee access provisioning and identity governance, ensuring security and compliance standards are met
• Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
• Maintain application portfolio reporting, including performance, utilization, and cost insights
• Drive technology procurement and contract governance, including PO tracking and invoice validation
• Prepare PMO reports and RAG status tracking for leadership and stakeholders
• Support IT asset provisioning and environment setup for project and operational needs
• Contribute to application deployment support and release readiness activities
• Maintain and manage knowledge repositories using SharePoint and Confluence
• Ensure project tracking and governance reporting across multiple initiatives
• Develop and maintain documentation, SOPs, and process frameworks
• Collaborate with cross-functional teams to ensure delivery alignment and operational excellence

Requirements:

• 12+ years of experience in Application Lifecycle Management, Production Support, and Governance frameworks
• Experience in IT Financial Management (FinOps) and cloud cost optimization
• Hands-on experience in PMO reporting and project tracking
• Experience in managing vendor contracts, procurement processes, and managed services
• Strong experience in IT asset management, environment provisioning, and deployment support
• Experience in IT security, access management, and identity governance practices
• Experience in cloud platforms and enterprise application environments
• Experience in knowledge management tools such as SharePoint and Confluence
• Experience in Jira and Kanban boards for Agile delivery tracking
• Hands-on experience in financial systems such as Hyperion and PSGL
• Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
• Experience in Windows-based enterprise environments
• This role is 24*7 support
• This role requires weekend on call support
• Excellent communication and stakeholder management skills
• Strong leadership and coordination capabilities across cross-functional teams
• Demonstrated problem-solving and analytical thinking skills
• Strong organizational and planning abilities with attention to detail

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

⇒ Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L2 supports on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting more than 1690 POS for more than 14 beauty brands in more than 10 markets in APAC, including Australia, Japan, Korea, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, New Zealand etc.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.

⇒ Main Responsibilities

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
• 2nd level support of Omni Retail Systems in Asia Pacific

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Strong problem-solving and analytical skills.
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
• Excellent communication skills – Good spoken English required.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Willingness to travel to various retail locations within the region.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.