Total 673 process improvement manager job vacancies in Information Technology category in The Philippines

This role reports to the Principal Manager (Data Capability, Change and Adoption) and supports organisation‑wide adoption of Data and AI initiatives through a combination of strategic engagement, change management and community‑building.

The role works closely with business units, technical teams and enterprise stakeholders to ensure Data and AI initiatives are strategically aligned, well‑understood and sustainably adopted across the organisation.Officers in this role are expected to share responsibilities flexibly, covering both strategy‑facing and culture‑building workstreams as required.

Responsibilities:
Keyresponsibilities include:

• Build, manage and sustain Data and AI communities of practice across the organisation.

• Design and deliver Data and AI engagement activities such as showcases, sharing sessions, learning events and talks.

• Act as a front-facing engagement point for business units exploring AI opportunities.

• Facilitated discussions to surface Data and AI use-cases and support officers in problem-framing and awareness of AI possibilities and constraints.

• Translate Data and AI concepts and initiatives into accessible narratives for non-technical audiences.

• Gather adoption insights and feedback to inform planning and continuous improvement.

Requirements:

• At least 3–5 years of experience inengagement, change or programme delivery roles.

• Strong facilitation and communication skills.

• Experience running engagement or community-building initiatives.

• Applied understanding of Data and AI concepts.

• Strong interpersonal and collaboration skills.

'Only candidates with more experience will be considered for the Senior Manager position, with a commensurate remuneration'

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

Step into a high-impact enterprise sales role where you’ll own and grow strategic Financial Services accounts. Drive multimillion-dollar opportunities by partnering directly with C-level stakeholders and delivering cutting-edge edge, cloud, and enterprise solutions that shape business outcomes.

Key Responsibilities:

• Own and grow strategic Financial Services accounts, building trusted relationships with senior stakeholders and decision-makers.
• Develop and execute account plans with clear revenue targets, milestones, and long-term growth strategies.
• Lead complex sales cycles, orchestrating internal teams and resources to close high-value enterprise deals successfully.
• Understand customer business challenges, positioning tailored solutions that deliver measurable outcomes and long-term strategic value.
• Deliver accurate forecasting while consistently achieving revenue targets and driving sustainable account expansion across assigned portfolio.

Job Requirements:

• Degree qualified with 5+ years experience selling enterprise technology solutions within Financial Services industry environments.
• Proven track record in new business development and consistently achieving or exceeding enterprise sales revenue targets.
• Strong experience in consultative and value-based selling across cloud, infrastructure, or enterprise technology solutions portfolios.
• Ability to engage and influence senior stakeholders, including C-level executives, across complex enterprise sales environments effectively.
• Experience managing large strategic accounts with long sales cycles and driving growth through relationship-based selling approaches.

Join a role where you’ll directly influence enterprise transformation while owning high-value client relationships and revenue outcomes. If you thrive in complex sales environments and want real ownership, visibility, and impact—this is your opportunity to step up.

Apply now to take ownership of strategic accounts and accelerate your enterprise sales career. Reach out to Naveen at naveen.vasudevan@Tangspac.com

Overview

We are looking for a Software Product Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5–10 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

What you will be doing:

• Excellent stakeholder and client management skills and ability to “read the play”.
• Ensures the PMs plan and coordinate all aspects of the project from initiation through to delivery i.e. Project governance, change control, financial management practice, issue and risk management, procurement / supplier management, schedule, milestone and deliverables management, project acceptance, sign-off, PIR transition to operations, handover to support function, stakeholder management (including technical product development teams).
• Constantly listening to the client with the view to ensure client satisfaction in parallel to sourcing new business opportunities.
• Manages project initiation activities including identifying contractual obligations, client or business needs and goals, existing situation and necessary contacts.
• Develop consistency across the team for the definition and execution of project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Anticipate and ensure project risks are managed, issues / problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assist with problem resolutions or risk mitigation as needed.
• May manage the integration of vendor / subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• Serves as liaison between internal organizations as well as in client and vendor / subcontractor organizations to ensure all projects targets and requirements are met.
• Leads the delivery of steering group and executive client informational and decision seeking presentations. This includes internal FIS presentations to update internal stakeholders.
• Conducts project closure activities to formalize and communicate the project acceptance, project retrospective and a postimplementation review to identify areas of improvement.
• Directly oversee employees assigned to manage specific projects that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure that efficient operations of the function.
• Identifies project management coordination gaps or areas for improvement and recommends and implements solutions.
• Establish an effective working relationship with our offshore development centres and other functional business units e.g. pre-sales and line of business.
• Performs other related duties as required.

What you bring:

• A Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems or the equivalent combination of education, training, and work experience.
• Project Management qualifications such PMP or Prince.
• Minimum 10 years of large project management experience.
• Knowledge of Payments products and services. Working knowledge of AWS and/or Azure hosting will be very well received.
• Knowledge of the business goals, objectives and business operations for financial institutions.
• Knowledge of financial services industry.
• Knowledge of basic financial analysis principles and ratios.
• Previous P&L or budget management experience is a must.
• Proficiency in standard office software, such as MS Office, MS- Project etc.
• Proficiency in industry-standard process methodologies (e.g., Agile).
• Excellent verbal and written communication skills to audiences of various levels in the organization (e.g., executive, management, individual contributors).
• Experience in producing best-in-class status reports.
• Willingly shares relevant knowledge and expertise to other resources plus improve collaboration within FIS and between FIS and the client.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills.
• Ability to persuade and influence Clients on the best approach to delivering what is contractually obligated with additional work delivered as change requests.
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Job Summary:

·       Responsible for management and execution of multiple related projects and to identify, lead, and manage continuous improvement projects for the Program Management Office responsible for Global Strategic Regulatory Affairs Projects, incorporating best practices in program management

Job Scope:

·       Responsible to design, develop, communicate, and execute detailed project plans to achieve overall program goals;

·       Monitor progress and performance against project plans and develop dashboards and reports to communicate progress

·       Proactively identify changes in project/programs cope and propose appropriate measures to reassess and amend milestones, budget, and timeline.

·       Lead, coordinate and/or participate oncross-functional team activities from Concept Phase through implementation;

·       Conduct meetings including agenda, presentations, and minutes

·       Monitor and present communications demonstrating progress against budget, metrics, and strategic objectives;

·       Analyze complex problems including those related to project risks; identify their impact; establish probabilities;

·       Responsible for completing documentation in a timely manner and in accordance with business and quality standards;

·       Identify, lead, and manage continuous improvement projects, incorporating best practices in program management

·       Recommend and implement PM strategies and enhancements to improve efficiency;

·       Assist in idea and feedback capture and cataloging activities

Job Requirement:

·       Bachelor’s Degree and PMP certification required

·       Typically requires 3-5 years of experience in complex, technical program / project management in a regulated industry to develop the competence required to meet the skills and responsibilities of the position;

·       Extensive knowledge of and competency in project management methodology and processes;

·       Knowledge and experience with business excellence methodologies and processes;

·       Decision-making and problem-solving skills; demonstrated good judgment;

·       Ability to be creative in achieving objectives while assuring compliance to internal and external requirements;

·       Ability to utilize commonly accepted project management tools to assist in the development of and adherence to a schedule;

·       Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple competing factors;

·       Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior;

·       Ability to work independently and in groups; ability to work cross-functionally and in a matrixed environment;

·       Ability and aptitude to use various types of databases and computer software;

·       Ability to prioritize their work tasks;

·       Ability to communicate effectively with good written, oral, and presentation skills.

Additional Information:

·       Salary – Up to S$10K per month + 1-month bonus

·       Contract duration: 12-month contract renewable and convertible

·       Commencement Date: Immediate

·       Working days and hours: Mon to Friday, 9am to6pm

·       Location: Bugis, DUO Tower

We are looking for a candidate to support mentorship programmes by coordinating partners, engaging experts, and tracking outcomes to develop and grow local talent.

Contract Duration: 5 months
Salary: Up to $5,500/month

Responsibilities

• Run mentorship programmes and masterclasses to help local talent develop strong ideas and learn how to pitch them effectively.
• Source and engage experienced international experts to mentor local talent.
• Coordinate with partners to organise and deliver these programmes.
• Track participants’ progress and outcomes after the programmes.
• Collect data and continuously improve the programmes for better results.

Requirements

• Possesses minimum a Bachelor's Degree Media, Communications, Business, or Related field
• Media/entertainment industry experience with IP development and international market knowledge
• Programme management and partnership coordination skills with talent development background
• Data analysis abilities for programme evaluation and strategic refinement

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• NonTuition Financial Assistance Schemes
  • Oversee the endtoend administration of nontuition financial assistance schemes, including workstudy grants, overseas exchange grants (outgoing and incoming), shortterm programme grants, and experiential learning grants.
  • Coordinate with academic schools, GEO, DKHM Career Centre, C4SR, and other partners to ensure accurate eligibility assessment, timely processing, coordinated approvals, and compliant disbursement of funds.
• Student Awards
  • Oversee the administration of academic and nonacademic student awards, including Universitylevel and externally funded awards
  • Coordinate system enrolment and processes for major University awards such as the Valedictorian, Salutatorian, and Ho Kwon Ping Circle Awards.
• Student Loan Programmes
  • Oversee MOEregulated student loan schemes, including Tuition Fee Loans, Study Loans, Overseas Exchange Loans.
  • Work closely with the Office of Finance and relevant University units to ensure accurate application processing, approvals, disbursements, and auditready records in compliance with MOE and University requirements.
• Budget Planning, Governance & Compliance
  • Support budget planning, utilisation monitoring, and expenditure projections for CSFAadministered schemes to ensure sustainable and effective use of financial assistance funds.
  • Ensure operations comply with university policies, donor requirements, and MOE regulations, and identify and escalate operational risks, exceptions, and compliance gaps.
  • Contribute to audit readiness and continuous process improvement to enhance efficiency, accuracy, and control.
• Stakeholder Engagement & Operational Continuity
  • Support outreach and communications to promote awareness and understanding of CSFAadministered financial assistance schemes.
  • Ensure studentfacing materials and frontline responses are accurate, consistent, and aligned with approved policies.
  • Act as operational backup for CSFAadministered schemes and provide functional guidance to a contract staff member to ensure continuity of operations.

• Degree holder with at least 5-7 years of relevant administrative or operational experience; prior experience in the education sector and/or customer service will be an advantage.
• Prior experience with a good understanding of financial assistance schemes, including financial aid, bursaries, and/or scholarships, will be an advantage.
• Experience in the conception and implementation of operational and process improvement initiatives is preferred.
• Strong time management and organisational skills, with the ability to plan, prioritise, and coordinate multiple tasks to meet deadlines in a highvolume, deadlinedriven environment.
• Excellent interpersonal, written, and verbal communication, as well as presentation skills, with the ability to engage effectively with diverse stakeholders.
• Ability to work independently with sound judgement, as well as collaboratively within a team and across multiple stakeholder groups.
• Meticulous, detailoriented, and wellorganised, with a strong sense of accountability and ownership.
• Demonstrated leadership potential, with good critical thinking, analytical skills, and the ability to exercise judgement in handling complex or sensitive matters.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Adobe Acrobat.
• Ability to use Power BI and Power Automate will be an advantage.
• Familiarity with Canva and basic graphics editing tools to support the design of emailers and outreach materials will be a plus.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Position Overview: In the Customer Support and Services entity, and under the responsibility of the Senior Program Manager, the Aftermarket Program Manager must ensure that the objectives set by the company's management and the contractual commitments made to the customer are met.

Operational Duties:

Oversee aftermarket programs (in service and/or underdevelopment) in the client portfolio to ensure customer satisfaction and program profitability in line with company objectives. This includes:

·      Collaborating closely with sales, engineering, supply chain, front office, and other departments as necessary to ensure the delivered product meets company requirements

·      Working closely with sales, engineering, and supply chain, while striving to eliminate or adjust process issues that prevent meeting customer program commitments

·      Monitoring budget, warranties, and key customer satisfaction indicators

·      Implementing necessary actions to ensure budget and customer satisfaction align with company objectives and policy

Develop and maintain relationships with customers, distributors, partners, and other Safran companies in the region

Define and deploy after-sales strategies for the client portfolio, adhering to Safran program management milestones

Align program strategies across the Safran Seats Support and Services entity for the client portfolio

Manage in-service issues related to the client portfolio with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.)

Customer Interface:

Act as the main interface and point of contact with the customer: airlines, OEMs...

Maintain the customer relationship

Prepare formal reviews with the customer, as per the contract, and ensure the compliance of deliverables

Make necessary decisions to ensure customer satisfaction and adherence to contractual commitments

Verify and communicate customer specifications and manage modifications

Compliance and Management:

Adhere to the SAFRAN program management framework to achieve objectives.

Candidate Profile:

Knowledge of program/project/contract management

Proven ability to manage complex projects

Ability to communicate clearly and concisely

Ability to escalate issues at the right time and to the right level

Decision-making and problem-solving skills

Good team spirit

Experience:

5-8 years of experience as a project/program manager or project engineer (preferably in an aerospace environment).

International work experience is an advantage.

Strong negotiation skills and ease in a commercial environment during negotiations

Ability to analyze complex problems, summarize them, and find solutions

Persistence and resilience

Proficiency in standard office software suite (Word, Excel, PowerPoint). Knowledge of PowerBI is an asset.

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day-to-day operations and guidance. As the face of Hegen’s award-winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence.

In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience.

In addition to overseeing front-of-house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness.

This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.

Responsibilities:

• You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre. Your professional and personable approach will set the tone for a positive and memorable experience.
• You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings. You are expected to maintain a strong understanding of our products and services in order to communicate confidently and effectively.
• You will support and drive in-centre sales by engaging customers, understanding their needs, and recommending suitable products. You will contribute to overall sales performance by converting walk-in traffic into meaningful customer experiences and purchases.
• You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking. You will also ensure that all product displays are well-stocked, visually appealing, and aligned with brand standards.
• You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well-presented, and inviting at all times. This includes working closely with team members to ensure that displays, materials, and fixtures are current and in optimal condition.
• You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner. Your ability to listen actively and respond thoughtfully will be key in upholding a high standard of customer satisfaction.
• You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on-site coordination and a seamless experience for all participants.
• You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.

Requirements:

• At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer-facing environment
• Strong organisational and problem-solving skills, with a keen eye for detail
• Demonstrated ability to support sales and manage operational responsibilities, including inventory
• Positive, proactive team player with a strong sense of ownership
• Excellent communication and interpersonal skills
• Mandarin-speaking ability is required due to the nature of business operations and client interactions
• Fast learner who is comfortable with technology and systems
• Able to multitask effectively and perform well in a fast-paced environment
• Demonstrated ability to thrive in an agile and entrepreneurial setting
• Strong sense of aesthetics and presentation will be beneficial
  

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you are inspired to make a difference and grow with a dynamic team, apply now and embark on an exciting journey with Hegen.

This role reports to the Deputy Director (Data Strategyand Capabilities Building) and drives organisation-wide Data Analytics and AIcapability planning, change management and adoption. The role focuses on ensuring that Data and AI initiatives are organisationally ready, adoptable and sustainable, working closely with the Data Strategy, Analytics and Infrastructure teams.

Responsibilities:
Key responsibilities include:

• Lead organisation‑wide Data Analytics and AI capability planning, change and adoption efforts to support enterprise priorities

• Translate enterprise Data and AI strategies into clear plans,roadmaps and coordinated workstreams.

• Oversee Data Analytics and AI capability development across theorganisation, ensuring initiatives are aligned, scalable and sustainable.

• Provide planning, coordination and light oversight acrossengagement and capability workstreams, including adoption and readiness workstreams.

• Guide and shape engagement approaches to support effective Dataand AI adoption, ensuring initiatives are aligned with enterprise strategy andintegrated with technical and planning efforts.

• Review engagement plans, adoption outcomes and capability insightsto assess the effectiveness of engagement approaches and recommend adjustments to improve adoption outcomes.

• Track progress, risks and dependencies across Data and AIinitiatives for consolidated management reporting. Work with the Data Analyticsvertical to support the transition of initiatives from exploration into operationalisation and scaling, where appropriate.

Requirements:

• At least 6–8 years of relevantexperience in programme management, transformation, data or digital roles.

• Strong ability to operate acrosstechnical and non‑technical contexts.

• Good understanding of enterprise Dataand AI considerations, including governance and infrastructure.

• Strong planning, synthesis andstakeholder coordination skills.

• Comfortable operating across strategy and execution in a complex organisational environment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Role Summary

We are looking for an experienced Group Manager / Engineering Manager to lead a high-performing software development team responsible for building cloud-native, AI-driven industrial products and platforms.

The role requires strong hands-on AI and software product engineering expertise, deep understanding of software architectures and cloud-based ecosystems, and proven ability to transform research prototypes into scalable production solutions.

The candidate will lead & mentor a group delivering AI-first platforms, cloud applications, and AaaS (AI-as-a-Service) solutions, working closely with global teams across geographies.

Key Responsibilities

Strategic Leadership

• Manage an AI & software development group, driving delivery of scalable industry-strength products

• Mentor and grow engineers through technical guidance, architecture reviews, and code quality practices

• Foster an AI-first engineering culture focused on innovation, speed, and engineering excellence

• Innovate (cloud-based) industrial AI and software applications, based on a profound understanding of latest trends in software and AI architecture design and its software components.

Collaboration & Global Delivery

• Work with global cross-functional teams across time zones including research, product management, and engineering

• Translate advanced research innovations into deployable industrial solutions

• Partner with stakeholders to align engineering delivery with product strategy

Engineering Excellence

• Cultivate software engineering best practices including architecture governance, code reviews, testing, and documentation

• Promote secure, reliable, and high-quality software delivery

• Guide & support architecture decisions for products and platforms

Job Summary

Reporting to senior leadership, we are seeking an experienced Software Development Manager (AI-focused) to lead our AI and software engineering teams in building, deploying, and scaling production-grade, machine learning-driven multimodal AI solutions. This role oversees the end-to-end acquisition, development, and delivery of AI-centric software systems across all organizational units, ensuring solutions are high-quality, scalable, secure, and aligned with our business innovation and AI product roadmap. You will lead technical strategy, drive engineering excellence, and manage cross-functional initiatives to deliver industry-leading AI products.

Key Responsibilities

1. Lead and manage the AI software development team on a daily basis, setting clear goals, priorities, and performance expectations.
2. Plan project timelines, allocate resources effectively, and ensure on-time, on-budget delivery of AI software solutions and product initiatives.
3. Participate in system architecture design and key technical decisions for AI/ML systems, multimodal model deployment, and distributed AI platforms.
4. Drive continuous process improvements, including scaling Agile/Scrum, DevOps, MLOps, and CI/CD practices across the engineering organization.
5. Collaborate closely with product, design, QA, data science, and research teams to align technical delivery with product and business objectives.
6. Monitor project progress, quality, and risks proactively, implementing corrective actions to mitigate issues and ensure delivery excellence.
7. Recruit, mentor, and develop high-performing team members, fostering career growth and technical excellence within the engineering organization.
8. Cultivate a high-performing, inclusive, and positive team culture that prioritizes innovation, quality, and continuous learning.
9. Oversee the acquisition and development of AI software systems across all organizational units, ensuring consistency with technical standards and security best practices.
10. Monitor the results, performance, and quality of all AI software solutions and projects implemented within the organization, driving data-driven improvements.
11. Oversee the end-to-end development of Proof-of-Concept (PoC) initiatives and AI solutions, validating technical feasibility and business value for production scaling.
12. Provide deep technical expertise on software and platform feature development for AI systems, ensuring that appropriate security, compliance, and risk factors are fully addressed in all development work.

Qualifications

1. Master’s degree or higher in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or a related engineering/technology faculty.
2. Experience Requirement: Minimum 5+ years of hands-on software development experience, with at least 2+ years of formal team management experience leading software engineering teams.
3. Technical Proficiency: Strong proficiency in mainstream programming languages (e.g., Python, Java, Go, C++) and modern software development tools, cloud platforms (AWS/GCP/Azure), and distributed systems.
4. AI/ML Expertise: Demonstrated experience building, deploying, and scaling AI/ML systems, large language models (LLMs), or multimodal AI solutions in a production environment.
5. System Architecture Expertise: Strong system design and architecture capabilities, with a proven track record of designing scalable, secure, and resilient AI software platforms.
6. Agile & DevOps Mastery: Deep familiarity with Agile methodologies (Scrum/Kanban), DevOps, MLOps, and CI/CD practices for enterprise software development.
7. Cross-Functional Leadership: Excellent communication, stakeholder management, and cross-functional collaboration skills to align technical and business teams.
8. Analytical & Problem-Solving Skills: Strong analytical, problem-solving, and decision-making abilities to resolve complex technical and operational challenges.
9. Preferred Qualifications: Experience with large-scale distributed systems, AI model deployment, cloud-native architectures, or enterprise AI product development is highly preferred.

Key Competencies

• Leadership and high-performing team management
• Deep technical breadth and depth in AI software development
• Results-driven, delivery-focused mindset
• Exceptional communication, coordination, and stakeholder management skills
• Strategic thinking and ability to align technical work with business goals

Job Responsibilities:

1. Technical Leadership & Engineering Management

• Lead and mentor multiple development teams responsible for Passenger, Driver, and Dispatch systems.
• Set technical direction, development standards, and architectural guidelines across platforms.
• Oversee day-to-day engineering execution including design reviews, code quality, testing, and deployment readiness.
• Drive engineering excellence through continuous improvement, automation, and adoption of modern engineering practices.

2. System Architecture & Solutioning

• Own the technical roadmap and ensure systems are scalable, robust, and optimized for real-time operations.
• Provide architectural guidance for new features, system enhancements, and integration across internal platforms.
• Lead modernization initiatives, including refactoring of legacy services and migration toward cloud-native, microservices-based architecture (where applicable).

3. Product & Stakeholder Collaboration

• Work closely with Product, Operations, and Business teams to translate business requirements into technical solutions.
• Prioritize enhancements and improvements based on customer impact, service reliability, and operational needs.
• Ensure timely delivery of features and improvements while maintaining system stability.

4. Platform Reliability & Performance

• Oversee the health, performance, and availability of the Passenger/Driver apps and Dispatch system.
• Ensure appropriate monitoring, alerting, observability and incident response processes are in place.
• Lead post-incident reviews and drive long-term corrective actions.

5. People Leadership

• Build a high-performing engineering culture focused on teamwork, accountability, and continuous learning.
• Provide coaching, career development, and performance management for team leads and engineers.
• Grow and scale the engineering team as business needs evolve.

6.Any ad hoc duties as assigned

Job Requirements:

• Minimum Bachelor’s or Master’s degree in Computer Science, Engineering, or related disciplines.
• At least 8 years of software engineering experiences, preferably with at least 5 years leading engineering teams.
• Strong background in backend development (e.g., Java/Spring Boot, RESTful services).
• Solid understanding of real-time systems, distributed systems, messaging queues, and API design.
• Experience with frontend development with ReactJS
• Experience with mobile app ecosystems (iOS/Android), backend services, and cloud platforms (AWS) is preferred
• Familiarity with DevOps practices, CI/CD pipelines, containerization (Docker/Kubernetes), and observability tools.
• Exposure to microservices, event-driven architectures (Kafka, Redis Streams), and high-throughput systems.
• Proven experience leading multiple engineering teams in a fast-paced environment.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Ability to drive decisions, manage complexity, and balance technical depth with business priorities.
• Demonstrated track record of delivering improvements to large-scale or mission-critical systems.
• Preferred experience in mobility, transport, dispatching algorithms, or real-time booking systems.

Key Responsibilities

Software Systems Oversight
• Oversee the design, development, and evaluation of software systems usedacross Liquid’s core payment and AI-first platforms.
• Guide the selection or adoption of new software solutions, ensuring they meet organisational requirements in performance, security, compliance, andscalability.

Quality, Performance & Delivery Governance
• Monitor the results and quality of software solutions generated both manuallyand through AI-assisted development tools.
• Establish quality gates across the SDLC to ensure all software projects andsystem enhancements meet architectural, security, and regulatory standards.
• Review completed features and system updates to verify functional accuracy,performance benchmarks, and alignment with product objectives.

Technical Leadership & Proof-of-Concept Development
• Oversee the development of Proof-of-Concepts (POCs) for new features,architectures, and platform capabilities.
• Provide technical expertise and advice to the Product Owner and engineeringteams on feasibility, risks, solution options, and architectural trade-offs.
• Validate that all POCs and proposed solutions appropriately address security,resilience, and risk considerations.

AI-First Development Enablement
• Translate enriched BRDs/PRDs into structured, reusable prompts for theAI-first IDE, ensuring they accurately represent requirements and constraints.
• Maintain and evolve prompt templates, architectural blueprints, and coding standards to ensure consistency across AI-generated output.

Architecture, Standards & System Integrity
• Maintain Liquids technical rulebook, architectural patterns, approvedframeworks, and system design guidelines.
• Ensure software systems—whether AI-generated or manually engineered—adhere to established principles, NFRs, and platform strategy.

Cross-Functional Collaboration
• Partner closely with the Product Owner, Product Committee, DevOps, andengineering teams to ensure seamless transition from business requirements totechnical execution.
• Coach engineers on interpreting AI-generated artefacts and applyingarchitectural standards throughout development.

Requirements
• Experience as a Software Developer, System Analyst, Solution Architect,Technical BA, or similar role.
• Strong understanding of software design patterns, microservices, and cloudarchitectures (AWS preferred).
• Familiarity with AI-assisted development tools (Cursor, Windsurf, GitHubCopilot) or willingness to learn.
• Knowledge of secure coding, performance tuning, and non-functionalrequirements.
• Excellent ability to interpret business requirements and translate them intotechnical specifications and prompts.
• Strong communication skills and attention to detail.

Nice to Have
• Experience configuring enterprise IDEs or coding guidelines for teams.
• Exposure to automated testing, CI/CD, and DevSecOps.
• Familiarity with compliance regimes (PCI DSS, GDPR, ISO27001).