Responsibilities
SLA and priorities are respected
– Appropriate reaction, in line with the severity of an incident or escalation.
– Management of technical issues, escalations and ensuring good level of delivery
– Primary operational technical support and assist the functional support teams
– Good collaboration between various teams within ITS and also BLI
Continuous improvement of service
– Propose improvement and solution to reduce repetitive tasks
– Improving complex operations (DRP, Migrations, Major maintenance etc.)
– Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
– Reducing time-to-market by implementing CICD pipelines where possible
– Improve and standardize existing workflow processes and framework
– Bridging the gap between Dev and Ops
Managing knowledge within the team
– Share the knowledge within AS teams through the WIKI
– Promoting knowledge sharing within the organization (trainings, documentations etc.)
Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
– Act as global coordinator main events.
– Review of major releases roadmaps
– Ensure post checks are documented, performed and report is shared
*Rotational shifts: Members in the team will rotate accordingly around 3 shifts
Morning: 7am-4pm
Afternoon:2pm-11pm
Evening: 5pm-2am
**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.
Requirements
Minimum 3 years of experience with UNIX environments
• Minimum 3 years of experience in scripting languages such as Python, Powershell
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
• Experience with task schedulers such as Control-M
• Good understanding of IT ecosystems and application architectures
Knowledge about
• CICD pipelines, ITIL practices, Agile practices, Lean
• Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.
