Total 477 information analyst job vacancies in Information Technology category in The Philippines

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Responsibilities

• Develop and implement Proof of Concepts (PoCs) prototypes for AI/ML and Generative AI solutions, ensuring alignment with business objectives.
• Write clean, efficient, and well-documented code for data processing, model training, and deployment.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms.
• Conduct experiments to evaluate model performance and optimize algorithms for scalability.
• Stay abreast of the latest trends in AI/ML and actively share knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
• Actively participate in technical discussions and forums across Amex

Qualifications

• Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Strong programming skills in at least one language (Python, Java, C++, etc.)
• Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
• Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Data processing skills such as SQL and BigQuery is a plus.
• Strong ability to translate real-world problems to data science problems.
• Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Job Responsibilities

• Provide daily IT support for the Singapore office, including managing and maintaining devices such as workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points.

• Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.

• Collaborate with internal teams to troubleshoot, resolve, and document technical issues and improvement initiatives.

• Manage user onboarding and offboarding, including setting up accounts, systems, and orientation sessions.

• Ensure IT systems remain secure, up to date, and compliant with company policies.

• Maintain accurate documentation of IT incidents, assets, and solutions.

• Coordinate with third party service providers and external partners to ensure timely resolution of technical issues and maintain enterprise-level IT standards.

• Support and implement IT policies and procedures as required.

• Occasionally work on public holidays, with compensatory time off provided.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent work experience.

• Minimum 1 year of experience in an enterprise IT support or systems administration role.

• Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools.

• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly.

• Familiar with helpdesk ticketing systems and remote support tools

• Excellent interpersonal skills with a strong customer service orientation.

• Detail-oriented, highly organized, and capable of managing multiple priorities efficiently.

• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities:

• Design, code, test, and debug software applications that meet both user needs and business objectives.
• Develop scalable and high-performance application architectures using modern development frameworks.
• Work closely with business stakeholders and project leads to gather requirements and convert them into effective solutions.
• Enhance and maintain existing applications, identifying areas for optimization and improvement.
• Resolve software defects and technical issues promptly to ensure application stability.
• Participate in code reviews and enforce best practices in coding, testing, and documentation.
• Collaborate with cross-functional teams within Agile/Scrum methodologies to deliver high-quality solutions.
• Maintain technical documentation related to application design, workflows, and deployment

Requirement:

• Bachelor’s degree in computer science or relevant field
• 4+ years of experience in Java, .Net, or Node JS development
• Good Experience in Microservices, spring boot, Spring, MVC.
• Proficiency in React Js, Angular, Java Script, HTML, CSS
• Experience in Devops, Jenkins, GitHub is preferred
• Familiarity with databases SQL, NoSQL.
• Understanding of software development methodologies (Agile, Scrum, etc.).

We regret to inform that only shortlisted candidates will be contacted

Persol Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal) By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Responsibilities:

• Involved in collecting performance test requirements across different application technologies
• Involved in writing performance test plans by incorporating performance testing objectives, testing environment, user profiles, risks, test scenarios, explanation about the tools used, schedules and analysis, monitors and presentation of results.
• Responsible for developing and modifying performance test scripts using Microfocus (MF) Performance Centre (PC) or tools like JMeter. Should be able to customize and enhance test scripts as per workload requirements
• Responsible to develop and execute test scripts using protocols such as Web (http/html), web services, SAP, Java user using MF Performance Centre
• Responsible to create & execute test scenarios as per agreed workload model using other performance testing tool such as JMeter.
• Responsible for application performance monitoring either using industry wide APM tools such as Nimsoft, Kibana, App dynamics or OS commands such as perfmon, Nmon etc.
• Responsible to perform thorough analysis of performance test results to report the server response times, throughput, Hits/sec, Trans/sec Transaction Response under load, Web Server Monitors, App server monitors, system monitors such as java processes, Oracle DB connections monitoring and other Performance metrics.
• Worked with App-Dev, Production, Technical and Business Managers in planning, scheduling, developing, and executing performance tests.
• Responsible to work on both waterfall and Agile methodologies
• Responsible to integrate performance testing into CI/CD Pipeline for applications following Agile methodologies

Requirement:

• Bachelor’s degree in information technology or Equivalent
• At least 3+ years of experience in Performance Testing .
• Must have hands-on experience on end-to-end performance testing lifecycle
• Must have hands-on experience working with Agile/DevOps model and integrate & automate performance testing in CI/CD model
• Must have hands-on experience on performance testing tools such as MF Performance Centre and JMeter. Certification on these tools is a plus.
• Must have hands-on experience on APM tools such as Kibana, Nimsoft, AppDynamics, Splunk or Operating system commands such as Perfmon and Nmon
• Must have hands-on experience on formulating and executing Mobile on-device performance testing & engineering
• Knowledge in service virtualization is a plus.
• Good knowledge of SDLC processes, performance testing methodology

We regret to inform that only shortlisted candidates will be contacted

Persol Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal) By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Responsibilities:

• Develop the test cases and debug software applications that meet both user needs and business objectives.
• Work closely with business stakeholders and project leads to gather requirements and convert them into effective solutions
• Enhance and maintain existing applications, identifying areas for optimization and improvement.
• Involved in creation of Automation test cases
• Work independently and responsible for designing and test automation scripts on component and journey (end to end)
• Prioritize UAT test design, execution for a fast-paced and oftentimes high-pressure environment to meet expected timeframes
• Responsible in requirement gathering and analysis
• Collaborate with cross-functional teams within Agile/Scrum methodologies to deliver high-quality solutions.
• Coordinate with different project team and managers for project related work
  

Requirement:

• Bachelor’s degree in computer engineering or relevant field
• 2 years of experience in Testing is preferred
• Experience in Testing or test engineering
• experience in development of test cases using Java/ Python
• Proficient in Test Management Tools - HP-ALM, JIRA, is preferred
• Experience in Agile methodology is preferred

We regret to inform that only shortlisted candidates will be contacted

Persol Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal)

By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Associate Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.

The IT systems primarily include Electronic Medical Record System and other clinical related management systems.

He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

·       Work closely with business stakeholders to understand their business operation process and requirements

·       Work with the team to propose appropriate IT solutions that can streamline and improve business operations

·       Provide 24x7 production support, and assist in troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members

·       Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide

·       Manage, perform and support User Acceptance Testing

·       Good conversational skills and ability to conduct end user training

·       Covers duties of fellow colleagues in their absence

·       Performs any other job-related duties as assigned

·       Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations

·       Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

·      Recognized Professional Certificate/Diploma/Advance/Higher/Graduate Diploma

·       Good knowledge in process and workflow mapping and analysis, and good troubleshooting skills

·       Prior experience in IT systems implementation, preferably EMR, clinic/lab/radiology related systems or onboarding to NEHR for clinical systems preferred

·       Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications

·       Prior experience in conducting training and providing onsite IT support to users will be beneficial

·       Proficient in written and spoken English      

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If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent)for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Python resource with strong experience in financial data processing, validation, and reporting. The role focuses on handling large datasets, ensuring data accuracy, and building scalable validation frameworks, with future scope for dashboard development.

Location : Tanjong Pagar

Key Skills

• Strong Python programming
• Hands-on with Pandas for large dataset handling (DataFrames)
• Experience with openpyxl for Excel automation
• Good understanding of SQL and data validation techniques
• Exposure to Streamlit (good to have)

Domain Experience (Mandatory)

• Banking / Financial Services / Capital Markets
• Experience in:Data reconciliationFinancial reportingTrade / transaction data validation

Key Responsibilities

• Validate and process high-volume financial data using Python
• Automate Excel-based reporting and reconciliation
• Identify data inconsistencies and implement validation rules
• Support development of dashboards (future scope)

Outcome Focus

• Improved data accuracy and compliance
• Reduced manual effort through automation
• Scalable data validation framework for financial systems

• Work Location - Thomson, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - $3160
• Govt Agency, 12 months contract

Job Scope:

• Collect, analyse, and manage data across programmes
• Support process improvements, research, and policy implementation
• Maintain databases, track fund utilisation, and manage programme referrals
• Develop and maintain Power BI dashboards, including data cleaning and troubleshooting
• Liaise with stakeholders to support placements and referrals
• Assist with events and provide administrative support as required

Requirements:

• Degree in a relevant field
• 1–2 years of experience in an administrative, operations, or data-related role preferred
• Proficient in Power BI, Microsoft Excel, Word, and PowerPoint
• Strong analytical, organisational, and problem-solving skills

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Job Requirements:

2-4 years hands-on SOC or security operations experience in enterprise environments.

Key Responsibilities:

• Provide L1/L2 SOC support;
• Monitor, analyze and respond to security alerts/incidents;
• Manage EDR, IDS/IPS, WAF and SIEM;
• Escalate incidents to senior engineers;
• Document incidents and maintain compliance records;
• Collaborate with internal teams and vendors; support SOC process improvement.

Required Skills:

• EDR hands-on (Trend Micro AV) – other EDR experience also accepted
• Familiar with IDS/IPS, WAF (Cloudflare WAF, Palo Alto, Cisco)
• SIEM & log sources (AWS CloudTrail, M365)
• Strong incident response and security monitoring understanding

Job Focus:

We are looking for a System Analyst to support the enhancement and maintenance of internal systems. Reporting to the Head of IT, this role is responsible for customizing enhancing internal systems to support evolving business needs.

Job Responsibilities:

• Analyse, design, develop, test, and implement system enhancements and applications
• Work closely with cross-functional stakeholders to gather requirements and understand user needs for system changes
• Prepare detailed documentation, including requirements, process flows, and technical specifications
• Design and implement modifications to existing systems, ensuring smooth integration and adherence to best practices
• Support in-house applications and provide post-implementation support, including user guidance during system transitions

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Min 3 years of experience in software development, preferably in Microsoft .NET (C#,VB.NET, MVC) and SQL
• Strong analytical, problem-solving, and project management skills
• Good communication skills with the ability to collaborate effectively and work under pressure to meet deadlines

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA License No. 25C2698