Technical Lead – Presales & Project Delivery
2 months ago
Role OverviewWe are seeking an experienced Technical Lead to drive both presales solutioning and end-to-end project delivery across control rooms, com.....
Role Overview
We are seeking an experienced Technical Lead to drive both presales solutioning and end-to-end project delivery across control rooms, command centres, and trading floors.
This role bridges technical consulting, solution architecture, and project execution, ensuring successful deployment of mission-critical systems including KVM-over-IP, video walls, operator workstations, and integrated control room technologies.
Key Responsibilities
1. Presales & Solution Design
- Engage customers to understand operational workflows in OCC, SOC, FCC, ATC, and trading environments
- Design end-to-end solutions including: KVM-over-IP platforms, Video wall systems (LED / DLP), Operator workplace solutions
- Prepare: Technical proposals, system architectures, and BOMs Solution presentations and customer demos
- Support RFP/RFQ responses including compliance and technical write-ups
- Work closely with Sales to position secure, scalable, and high-availability solutions
2. Project Delivery & Implementation
- Lead end-to-end project execution from kickoff to commissioning
- Manage: System integration (KVM, video wall, AV, network)Installation, configuration, and testing
- Coordinate with: Clients, consultants, and system integrators, Internal engineering teams
- Ensure projects meet: Technical specifications, Delivery timelines, Quality and performance standards
3. Technical Leadership
- Act as the technical authority for control room and visualization solutions
- Provide guidance on: Network architecture (VLAN, QoS, redundancy), Integration (AV-over-IP, Audio-over-IP, serial control, monitoring tools)
- Support troubleshooting and escalation for complex technical issues
- Contribute to continuous improvement of solution standards and best practices
4. Stakeholder & Partner Management
- Work with partners and system integrators to deliver integrated solutions
- Conduct technical workshops, training, and knowledge transfer
- Support partner enablement and joint solution development
5. Documentation & Compliance
- Prepare and review: System design documents, Method of Statements (MOS)Test plans (FAT/SAT)
- Ensure compliance with client standards and industry regulations (e.g., security, availability)
Key Requirements
Experience
- 8–12+ years in: Presales engineering / solution architecture, Project delivery in control rooms, AV, or IT infrastructure
- Proven experience in: Control room / command centre / trading floor environments, Large-scale system integration projects
Technical Skills
- Strong knowledge of: KVM-over-IP systems, Video wall technologies (LED / DLP)IP networking (Layer 2/3, VLAN, multicast, QoS)
- Familiarity with: AV-over-IP systems, Audio over IP (e.g., AES67 or similar)Control systems and integrations (serial protocols, APIs)
- Experience with enterprise environments (AD/LDAP, security frameworks) is a plus
Soft Skills
- Strong customer-facing and communication skills
- Ability to translate operational needs into technical solutions
- Project leadership and coordination capabilities
- Problem-solving mindset with attention to detail
Preferred Qualifications
- Degree in Engineering, Computer Science, or related field
- Certifications (e.g., Cisco, AVIXA CTS, PMP) are advantageous
- Experience working with government / critical infrastructure projects
Success Criteria
- High win rate in presales engagements
- Successful on-time delivery of projects
- Strong customer satisfaction and repeat business
- Effective collaboration with partners and internal teams
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