Field Application Engineer
1 month ago
Key Responsibilities:Serve as the technical subject matter expert on Harwin's connector product range.Support customers in design-in activities, inclu.....
Key Responsibilities:
- Serve as the technical subject matter expert on Harwin's connector product range.
- Support customers in design-in activities, including connector selection, compatibility assessments, and technical feasibility.
- Ability to understand a customer’s needs and probe for answers, and then determine a solution and advocate that solution to the customer
- Collaborate with sales and distribution teams to deliver customized connector solutions that meet customer requirements.
- Conduct product training, technical workshops, and on-site support across Asia-Pacific.
- Respond to customer technical enquiries and coordinate with the UK engineering team for complex issues.
- Provide feedback on market needs and technical trends to assist in product roadmap development.
- Prepare and deliver technical presentations, product demos, and documentation.
- Attend industry trade shows and customer visits to promote Harwin’s capabilities.
- Collaborate with the sales team to understand customer requirements and provide tailored recommendations
- Work closely with suppliers to gain in-depth knowledge of their product portfolios and technological advantages.
- Stay up-to-date with the latest industry trends and technologies, and share this knowledge with the team to drive continuous improvement
- Liaise with cross-functional teams to ensure seamless delivery and customer satisfaction
What We're Looking For:
- Degree in Electrical/Electronic Engineering or a related field
- Minimum 3 years of experience in a technical support or field application engineering role, preferably in the electronics or technology industry
- Strong problem-solving and troubleshooting skills, with the ability to quickly identify and resolve complex technical issues
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience
- Proficiency in using diagnostic tools and testing equipment
- Knowledge of relevant industry standards and regulations
- Process with own car, mobility to travel to customer sites
- Willingness to travel regional to support overseas team and customers.
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